Not clean, had to ask for everything, unpleasant
Headphones didn't work and kept of falling out, didn't give headphones until we asked, not care at all
The airplane had mechanical problems and they changed the airplane really quick.
I loved the snacks, the attention and kindness from the flight crew and the fact that during the flight there wasn't much turbulence. Also we arrived earlier.
Pros: "we got a bottle of water and some pretzels"
Cons: "If American can fill every seat on the plane then they can probably serve soda and beer"
Pros: "Crew very friendly."
Cons: "I could not get wifi. Had it from GCM to SAV with no problems."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Is ok"
Cons: "More space between seat and free food"
Pros: "The crew was nice."
Cons: "EVERYTHING! We were supposed to leave at 7:30 pm and we ended up departing at 9pm"
Pros: "My money clip was stolen."
Cons: "Have better security and stuff at airport. To be more open to people needs."
Cons: "I didn’t like the food, worse I’ Ever taste"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Latam would not transfer 1 medium baggage from LATAM to Avianca at Lima"
Cons: "Why go through security over again as a transit passenger? Especially, as Lima airport security appears poorly organized."
Cons: "Over 90 minutes delay on arrival time on a less than 2 hours flight"
Pros: "Great wifi. Nice comfortable seating. Great entertainment selection"
Pros: "The crew was great"
Cons: "No entertainment"
Pros: "Worst airline food in years."
Cons: "Food was bad on all 4 legs of trip"
Cons: "Remained on tarmac too long before allowed to disembark airplane in San Salvador. However, I did not miss my connection because of it. Did not offer enough water during flight! I was getting dehydrated."
Cons: "No complains"
Pros: "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
Cons: "Hit a bit of turbulence, food was good, but can be improved"
Pros: "The crew was very friendly and helpful"
Cons: "The delay"
Pros: "the flight was AVIANCA , not American Airlines"
Pros: "The agents and stewards were very friendly and helpful."
Cons: "Tiny airplane. We had a delay of 2 hours."
Pros: "Good food, kind staff, free booze"
Pros: "the flight attendant passing out newspapers calling them "fake news" was hilarious."
Cons: "when people lean back in their seats, i'm pretty much hit in the face because of the lack of space. so i also had to lean back in my seat to just get some face space. won't use AA again for long flights."
Pros: "I loved my seat,with the leg rest‼️ THANK YOU"
Cons: "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."
Pros: "Las aeromosas muy amables y profesionales."
Cons: "Los asientos incómodos que no funcionaban el cambio de posición. El pago de sobrepeso escandalozo; por 10 Libras $160 más extra fees...."
Pros: "The service and the food was great and getting to watch new release movies was a pleasant bonus"
Cons: "We did not get the seats we purchased but we did get a refund"
Pros: "It was comfortable, nice staff and had a meal as well"
Pros: "The flight was fast and good service"
Cons: "En El Salvador the person who check my luggage was rude And throw my medicines to the garbage and she told That I need a proscription from my Dr , never it happen before , I think she work for El Salvador airport but she was rude"
Pros: "Solo que a la 1:10pm le comunique al sobrecargo del vuelo Avianca #928 Lima _ salvador 1010 1: 20 pm hora local me di cuenta que se quedo el anillo de matrimonio en el paso de migración en la bandeja, el sobrecargo me di una instrucción que debía hablar con el encargado del Salvador la Srta Geaninia Gomez indica que como no es pérdida dentro del avión no se hacen responsables, lo que no estoy de acuerdo que me digan eso ya que es trayecto del vuelo que estaba realizando voy a tomar medidas para presentar un reclamo ya que es un valor sentimental ya que ni me dejaron ir a ver estando casi 40 minutos y sentí que no me ayudaron por los menos con una llamada en el departamento."
Cons: "Flight from LAX was late causing our flight to leave 2 hours late missing our flight to CAE. This would have caused us to miss wedding events on Sat Drove to DIA took Red Eye to CLT and drove to CAE to pick up car and drive to Charleston for wedding event at 11:00 Am"
Pros: "Leg room is extremely limited and they made me Check my bag even though it was not at all over size and fit easily into the overhead on my previous flight. Gate crew was impolite but crew on plane was friendly."
Cons: "Smaller seats with very limited leg room (I'm only 100 pounds and 5'4" and felt crowded!) Forced to check bag"
Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."
Pros: "The selection of movies was fantastic and the blanket and pillow that was provided was comfortable."
Cons: "The food was okay."
Pros: "I liked that the seats had chargers (even though I didn't need them) and that they offered entertainment."
Cons: "Boarding was over 30 minutes late which ruined my SF plans. The crew was mot welcoming walking on or off the flight. They were also very rude when serving, one even gave me a super nasty look and mumbled something under her breathe because she ran into me. Just a terrible experience. They also didn't tell me baggage prices when I was there just swiped my card."
Pros: "The flight was fine"
Cons: "The airline personel (flight attendants, people at desk) seemed disorganized. When I hadn't been served a meal (apparently was overlooked as I was in a middle seat), it was almost impossible to get someone's attention, and then there was no acknowledgment or apology of the problem. Boarding was also disorganized; not as clear as it could be who was supposed to be getting on the plane when. Also leg room in coach is really cramped for a long-transatlantic flight."
Cons: "Movies broken has to change seat"
Pros: "Food was great and the service!!"
Pros: "The flight crew had a sense of humor"
Cons: "That they bearded you like cattle in Cahrlotte"
Cons: "I paid $40 extra to select a seat and the seat was a middle seat and very uncomfortable and a rip off."
very small overhead bins. neither of my undersized pieces fit. both had to go under my seat. luckily, the passenger next to me still had room for their bag too.
My first plane had technical issues and never took off but after hours, the original flight just kept getting delayed and delayed without letting the customers have the updated information or rebooking them. I only made the Washington flight thanks to one lady TSA agent at the Asheville airport who personally retrieved my luggage from the grounded flight and brought them to the Washington flight. The flight itself was fine.
Cons: "My seat to recline and the flight tracker to work on the television."
Pros: "The crew was great."
Cons: "There were no phone chargers, and there were no snacks."
Cons: "Three hour delay getting out of little rock when I paid $75 extra to take an earlier flight that then departed later than my original flight."
Pros: "The crew was rude. Also made me check my carryon when there was plenty of overhead room."
Cons: "Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too."
Cons: "Wholly inaccurate and frankly FALSE information about baggage policies and seating. This was advertised and linked to the baggage policy of Austrian Airlines. I learned at the airport that I would be charged for bags, by United. I am inclined to never use Kayak, Austrian, or United ever again."
Pros: "The boarding was fast and the flight was Short. Can’t say much about the food since the flight took only about over an hour. The crews were nice and friendly."
Cons: "The flight was delayed."
Pros: "Quick direct service with no connections."
Cons: "Seated in 8C on 737-900. Could not strrtch legs as blocked door to toilet in front of my seat. Had one passenger exit the toilet and fall in my lap."
Pros: "This was a United flight. Not ANA. The flight to Tokyo was ANA and was a very good, full service flight."
Cons: "United is a joke in Every way. The plane wasn't clean, food was gross, service was non-existent."
Cons: "As stated above, we never made it to Liberia (where we had family waiting for us). We had to fly first to Panama and then to San Jose and figure out a new rental car situation, as we already had one booked in Liberia."
Cons: "After being so delayed on our first flight from San Francisco, I was nervous about getting to our connecting flight in Houston. We were assured by the flight attendant that when a flight is delayed and has connections, they communicate that to the gates and we would be fine. It was the OPPOSITE of fine. We landed with 10 minutes until the flight to Costa Rica left and they let all of us who were connecting deplane first, only to run full speed to a gate who’s plane left 10 minutes EARLY and decided that it was not going to wait for the 12+ passenagers who had no control of the delayed flight. My fiancé and I were flying to our WEDDING. So now I’m sitting here in Houston for a full 24 hours waiting for the next flight to take me to my wedding. The only “accommodation” united airlines gave us was a hotel. No compensation for the night we paid for at our resort in Costa Rica that we are missing, no upgrades to a better class on our new flight and no reassurance on how terrible they feel for this giant and heartbreaking inconvenience. I am furious."
Pros: "It was great... all staff where very courteous and helpful. A very comfortable ride. A 10 in my books!!! Love you guys!! Barb Langman from Lafleche Saskatchewan Canada"
Cons: "I didn't like getting bumped and having a 15 hour layover and having to find accommodation in Houston.. that was awful."
Cons: "VeRy long flight that didn’t need to be as long. Small plane. Hard landing and very quick stop where where everyone screamed."
Pros: "Everything was on time and it was a good flight"
Pros: "The crew was very nice."
Cons: "Due to a change that wasn't communicated, my seats were changed from check in to arrival at the gate. I was moved farther back and lost my window seat for a middle seat."
Cons: "The Asian style snack mix was absolutely disgusting. I was expecting a thing of pretzels or peanuts, not a ball of wasabi"
Cons: "The crew, on the flight, were very short and rude. Acted like it was a inconvenience to them to even be there. I was very disappointed. I am a ex airline employee, and it hurts my heart when I see staff treat people with disinterest. So, over all I was very disappointed."
Pros: "The flight attendants were courteous. Boarding was quick and seamless."
Cons: "The room was very tight and seems like we were shoved into a plane and into our seats if if we were cattle. Flight was as expected dull and uncomfortable."
Pros: "Courteous crew and staff, no problems"
Cons: "Warm while on the ground. Otherwise comfortable"
Pros: "We had delays due to weather across the east coast. Medical emergency stop at Atlantic City. We set on runway for about two hours. We was only offered soda, water and nuts."
Cons: "Not given anything back in return .. such as a meal or points for bring delayed due to medical emergency."
Pros: "Good experience with United. I don't usually fly with this airline wi I was kinda hesitant, but it was ok."
Cons: "I don't like that there is no free in flight entertainment."
Pros: "One of The Malé african American flight attendant was fantastic."
Cons: "The Wi-Fi did not work meaning we had zero entertainment From Califórnia to New York. To make things worse, we left at 6:30am pacific and landed at 2:40 eastern with nothing to eat. My girlfriend is diabetic só thank God we had a chocolate bar"
Pros: "Good solid trip. No issues and went smooth. Your team Was good both ways."
Pros: "Courteous crew and smooth flight for the most part"
Cons: "The seats in were the most cramped I've ever experienced even for economy"
Pros: "My knees hit the seat infront of me the entire 3 hour flight. The seat belts where too tight. No one informed us we should down load the app for entertainment."
Cons: "The leg room and seat belts"
Pros: "It was indeed good experience."
Pros: "The crew to LA was nice! The crew to Houston seemed tired and needed a break or some days off. Or maybe the just got back to work and weren't ready."
Cons: "United is a pretty decent airline. What they probably DON'T have control over is so many children on a flight. I understand that, but honestly the flight to Houston sucked with whiny kids. What they CAN control is the overbooking of flights. I notice that the flights to LA are often overbooked. It's a bit annoying when waiting to board a flight and constantly seeing the overbooked notification asking people to volunteer their seat. It's not the first time."
Cons: "Plane got super delayed last minute without notice until arriving there at the gate."
Pros: "Dinner and our attendant were great"
Cons: "The movie channels were out in first. Pretty lame."
Pros: "the boarding was easy, the crew was nice and attentive and brought plenty of water. WiFi worked much better than other flights."
Cons: "the food was not very good and the seats were not very comfortable"
Pros: "Boarding was easy"
Cons: "We did not get headphones. We were told by a very flip attendant that they ran out. No apology! It was a long flight without entertainment. On our trip TO Hamburg, we had earphones, but NO screens. So both our flights, to and from Hamburg, were disappointing"
Pros: "Old aircraft, but it had the old more comfortable seats. Flight attendant was very nice."
Cons: "My 1.5 hr round trip ticket was $1000. No wifi. Snack mix was a mixture of pretzels and dried garbage. Stick with just pretzels United."
Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."
Cons: "I paid for the internet access and it says all flight, but that's not true, it doesn't cover the whole flight."
Pros: "The price for the flights was great."
Cons: "The airplane was cramped, legroom nonexistent (and I'm small and skinny). The plane was delayed and hot. The ride was bumpy. The crew was slow. I thought United was a premier carrier. I've had better experiences with Frontier and Spirit recently."
Pros: "The crew was great"
Cons: "The boarding was slow. The flight ran 42 minutes late"
Pros: "11 hour delay announced iteratively in two hour increments. Worst flying experience to date. I may no longer fly united as a result."
Cons: "The 11 hour delay preceding my 14 hour flight."
Pros: "It was a good flight."
Cons: "No complaints."
Pros: "The arrival flight that was to be our departure aircraft was late, thus our craft to Chicago arrived late. The arrival gate was miles away from my connecting flight, As a result, I missed boarding and was rebooked with a 5 hour wait in Chicago."
Cons: "See my comments. Furthermore, the gate agent at the flight I missed and rebooked me was rude, aggressive and obviously not suited to human contact. He may have been a better PR employee used in loading luggage into the belly of the plane, thus not having any human contact."
Cons: "Service. Flight attendant negative attitude and disrespect for customers."
Cons: "All flights were delayed.. Boarding system seemed very unorganized."
Pros: "United left late and then had their connecting flight leave early. Both flights were through United and on same itinerary. My teenage son was treated rudely and left to find for himself by the United counter in Dulles, even though he would have made the connection if they had adhered to the departure time. Staff refused to speak with me because, as they told my son, he was the passenger. Unbelievably poor service....and lack of care, professionalism and compassion."
Pros: "Nothing. One flight attendant gave me a gingere when I was sick from landing and that was helpful."
Cons: "Compeltly ridiculous that you had to pay for every single thing. I think the only complimentary thing was cranberry juice and water. Paying for entertainment and wifi with seperate fees felt really cheap and tacky along with the plane itself. It was run down and looked and felt even more that way when you're competing with flights from companies like JetBlue where they work to make you feel comfortable and provide free entertainment. We also were an hour delayed and sat on the runway for an hour before we left due to too much traffic over Cuba. It felt as a customer that it was poor planning on the companies part and that that could have been avoided earlier. Companies that put effort into a comfortable flying experience and care about customer satisfaction will be getting my money in the future. United would be my last choice when make travel plans in the future."
Cons: "I was ill with a fever and asked two different stewardess if i could have a blanket and they never gave me one."
Pros: "Given comp. seat upgrade, snack prices were not bad. Staff was courteous."
Cons: "I purchased 2 tickets and my sister and I were assigned seats that were not together, the upgraded seats did not recline, although the ones behind us were available, and the flight was not full. The fee for the TV service is ridiculously priced."