Daily cleaning, installation of cabin HEPA filters on flights from Central America to Vail
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Scores according to KAYAK customer reviews
Cons: "Flight attendant kept overhead spaces open for extra coach passengers."
Cons: "Nothing that AA could do better. Both fellow passengers had body odor that was so bothersome. I could not even sleep, not eat because of their smell. Oh well, laugh when we can, right? Oh by the way, the Pilots of both planes I took for this DFW-ATL-DFW flights were awesome. Landings were so smooth, like butter"
Cons: "the wifi is awful"
Cons: "Flight was 2 hours late, and forced a full on sprint to get to a very distant gate in Philly for layover"
Cons: "Cabin was very warm and seat is very uncomfortable. The person in front had chair reclined and putting the screen very close to face. Hardly any room to move with person's chair reclined as well."
Cons: "Plane was very delayed, Crew seemed very inexperienced, and the plane had a maintenance issue after boarding as well. Overall, this was a very poor experience."
Pros: "The Flight Attendant was excellent. Genuine smile, attentive, and pleasant."
Pros: "The back crew member was amazing. She really seemed like she cared."
Cons: "Larger seats and larger walkways."
Pros: "Great crew"
Cons: "Not much other than lower fare"
Cons: "Running out of bin space by Group 3 is just wrong."
Pros: "Crew was tight, friendly, flight comfortable & painless."
Cons: "Flight was severely delayed, no compensation, check-in was horrible."
Cons: "Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item."
Cons: "The crew could not have been any less accommodating for a nursing mother flying without my baby and needing to pump. I will be writing and submitting an official complaint to American Airlines ."
Cons: "Could be more caring staff"
Pros: "I really enjoyed kicking back and watching —- **EXCUSE ME EVERYONE ........ JUST WANTED TO LET YOU KNOW.......... WE’RE GOING TO BE LANDING IN A COUPLE OF HOURS IN BEAUTIFUL..... SUNNY.... LOS ANGELES.... WHERE THE TEMPERATURE IS A PERFECT..... 72 DEGREES..... FAHERENHEIT** —-a couple of movies."
Cons: "*ding We Are GoingToBeLanding In Two Hours. *ding* I noticed there were a number of anno — *JUST WANTED TO LET YOU KNOW.... THAT WE MAY EXPERIENCE SOME TURBULENCE.... BUT WE SHOULD BE LANDING A LITTLE EARLY..... IN ABOUT AN HOUR AND 45 MINUTES... YOU SHOULD REACH YOUR DESTINATION.... IN BEAUTIFUL... SUNNY... LOS ANGELES...* —uncements in the middle of watching a movie. And it seem — *ding* Some TurbulenceMayOccur PleaseFascenSeatBelts. FlightAndCrew PleasePrepareForLanding in OneHour and FortyFive Minutes *ding* —ed difficult to relax and pay attention to that movie. It sorta seemed like the pilot wanted us to — *ALRIGHT EVERYONE WE’RE EXPERIENCING SOME TURBULENCE HERE.... JUST WANTED TO LET YOU ALL KNOW.... TO FASCEN YOUR SEATBELTS..... AND PLEASE REMAIN SEATED* —pay attending to him instead of the movie or whatever other people were doing."
Pros: "Th flight was a few minutes late boarding but we landed on time. It was a nice smooth flight!"
Pros: "It was on time."
Cons: "It was fine"
Cons: "Paid for upgraded seat with complimentary drinks that I still got charged for."
Pros: "One of the few non-stop flights between Seattle and Philadelphia. Timing is perfect if you can sleep on a red-eye flight. Fairly empty flight. enough empty seats to move and stretch out."
Cons: "No entertainment center built-in to the seats. On board WiFi can be used to access movies and other entertainment on the your own device but make sure your battery is charged and you have an external battery also since the seats don't have power. I tried to sleep but it is not easy for me to fall sleep when the seat back reclines only 3 inches so I didn't have luck taking a nap. Conclusion: I am not taking this flight any more. I will go back to taking will switch back to flying Delta even though there are no direct flights."
Cons: "small plane"
Pros: "Turkey sandwich snd boarding went smoothly"
Cons: "There was no entertainment and since there is no WiFi for most of the flight due to being over water the flight seemed longer than what it actually was."
Cons: "Nothing. It was cancelled with little to none explanation"
Cons: "See above"
Pros: "Good service, great entertainment."
Cons: "Small seats, older aircraft."
Pros: "Not much. Standard flight."
Cons: "Cramped seats, unintelligible announcements, battered by credit card promotions."
Pros: "Comfortable and smooth"
Pros: "Lots of food and drinks, nice crew and pretty good experience"
Cons: "Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor...."
Pros: "Good service by crew and the food. That's about it."
Cons: "The plane was old -6 seats across no leg room, seats narrow, packed in like sardines. Isle monitors for entertainment - everyone to watch selected old movies. Sound so garbled in our seats that we couldn't watch. Almost 8 hour international flight costing over $800 USD. Terrible."
Cons: "Not much offered on domestic flights."
Cons: "Bathrooms in the airport deplorable. Gates not so clean as well."
Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."
Cons: "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
Cons: "Crew a little slow flight departed later all wwll"
Cons: "No complaints"
Cons: "No usb or wall chargers. No inseat entertainment and glitchy wifi entertainment"
Pros: "The flight from San Diego to Chicago went well. We left on time and arrived a little earlier than expected. I was worried about the weather delaying our flight once we go to Chicago but we encounter different problems. as I will explain next."
Pros: "Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around."
Pros: "Crew friendly and efficient."
Cons: "Flatbed width tight"
Pros: "The crew is caring and attentive. AA is upgrading all their planes and the individual monitors so you can watch and/or listen to any entertainment you wants. Plane left on time and arrive early, making transfer less stressful."
Cons: "Please read above."
Pros: "Crew Service"
Cons: "Lack of other entertainment options"
Cons: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."
Pros: "Free entertainment"
Cons: "They had problems fueling the plane. It starting to seem like there's always some kind of problem with these planes at American Airlines"
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Pros: "Everything was very good!"
Cons: "Seats too close, can hardly turn around!"
Pros: "All personnel where polite,helpful, and respectful. Greg to have wifi and power chargers."
Cons: "There was no real entertainment on the screens. No movies."
Pros: "Entertainment was plentiful. Impressive library of movies."
Cons: "The noodles for breakfast were way overcooked and tasted awful."
Cons: "Sat on runway for 45 minutes with no updates"
Cons: "The female flight attendant was not good"
Pros: "Crew was late because of horrendous weather in Chicago, but we were kept informed and they were positive"
Cons: "I don't like not having a TV screen"
Pros: "The service was very good. Food and entertainment were great too."
Cons: "We took a long time to board at Heathrow due to the construction work there. However, the staff were accommodating, informative and helped to move things along quickly."
Pros: "Nice new interior"
Cons: "Wait time for US specific security check Line was too long and slow"
Pros: "On time!! Arrived in Athens early:)"
Cons: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Pros: "Organized boarding. Left on time and arrived early at destination."
Pros: "The fligt"
Cons: "I dont like no free tv and no free wifi no good"
Pros: "Flight on time. Friendly staff."
Cons: "Seats were uncomfortably close together but not unexpectedly for coach. Plane was 80+ degrees until after takeoff. I bet that the snack box was going to be disappointing and i lost $9. It was surprisingly good."
Cons: "First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me."
Pros: "Crew was super nice! Did great job boarding us as some of us were running late."
Cons: "Our cabin was so cold that I had three jackets and I was still freezing. No blanket available. No gluten free snacks or meal options except for one snack you can buy. My connecting flight arrived late and there was no time for me to buy anything in airport. So I hadn't eaten in 8 plus hours."
Pros: "It was the worst trip I have ever taken. Delayed 2 hours due to air traffic control problems, then they landed us in Baltimore and decided we were gonna take buses to Newark. They put us back on the plane and drove around the runway for 2 more hours until I finally had a panic attack. I got off. Then they pulled everyone off and 3 busses took us to NJ, arrival at 4 a.m....HORRIBLE crew had timed out, horrible stewards served up water in cups and were yelling at people to sit saying we were NOT getting off the plane."
Cons: "UNITED AIR"
Cons: "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
Pros: "Boarding, crew, and also the flight were smooth and pleasant"
Cons: "Entertainment system didn't work"
Pros: "On time, good customer service."
Pros: "Pretty much the same... things were smooth and staff we very nice and pleasant."
Pros: "Horrible service"
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Cons: "Wifi barely worked even after i paid"
Pros: "On time"
Cons: "Too tight. $8 sends a little high for the amount of commercials one has to suffer though on the tv"
Pros: "I didn't board this flight- the luggage took 40 min to come out and then I needed to go through customs and security."
Cons: "Poorly planned connection- not enough time to make connecting flight. Very poor customer service at travel assistance desk as well."
Cons: "Newark's security line is a logistic horror"
Pros: "I liked the great service, and the trip was on time. We were able to arrive at our destination 15 minutes early."
Cons: "It was windy in Houston, therefore we did experience some turbulence but that's Mother Nature. The pilot was also kind enough to give us a warning of what was happening."
Pros: "It was Great Thank you"
Pros: "Everything was okay"
Cons: "I didn't like the fact that I have to pay separate for the luggage"
Pros: "The boarding was on time."
Pros: "Initially, the price"
Cons: "Had to change outbound flight which Lufthansa said I could not do through them and instead had to do via the travel agency. The agency contradicted that, saying that the airline could have done it. The agency took 24 hours to change my flight after me calling them every 2 hours. Ultimately I was rebooted for 2 days later with various bits of inconsistent info along the way. What a circus that was. Worst part was the departure time of the return flight. Lufthansa and United (codeshared) showed 10am as the time on some screens but 11am on another. I still never understood the actual schedule."
Pros: "Boarding was prompt"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Flight attendants were cordial and helpful"
Cons: "Seating in the last row or rows made deplaning very slow."
Cons: "We had to make a emergency landing and held us up from our destination and plans. no extra food or drink was provided despite the extra time."
Pros: "Good flight, good crew"
Cons: "Went all the way there turned around and came back"
Pros: "Both flights were great! They left on time, the one from San Diego left earlier than scheduled. Kayak was most informative with flight info and upon arrival, indicating the bagage claim number via email!"
Cons: "N.A. Everything was great."
Pros: "The flight was quicker then expected"
Cons: "No entertainment and only served drinks once. For such a long flight they should offer drinks more then once."
Pros: "Speed and ease of our return home."
Cons: "We got in SO early, there was no gate ready for us at Newark, so we had to stay on board at least 30 min. Also they didnt allow even 1 person waiting in queue for bathroom, so if you sat down you'd lose your place."
Pros: "The seats were comfortable and the movie selection was expansive ."
Cons: "There was no seat available when I arrived so I had to wait outside the gate for a long time while the crew found one. There was a shortage of blankets. The food was not as palatable as I expected."
Pros: "My flight wasn't full so I had no one sitting next to me."
Cons: "Snack wasn't very good"
Cons: "I wanted to get on the earlier flight so after checking in I proceeded to the gate to speak with the gate agent about getting on the earlier 11:55 flight. She was no where to be found. Other members of my party that I had traveled with appeared and said they got on the earlier flight because they were looking for people to switch and offering it down stairs where you initially checked in. No body had offered it to me which infuriates me because now I could not go back downstairs through security. I was stuck upstairs waiting for someone in charge to appear. The gate agent arrived 1 minutes before the flight was supposed to board. She told me that it was too late to switch flights and that it should have been done down stairs when I initially checked in. She said they were looking for people which really irked me because no one had offered it to me. She then told me that she gave me the wrong bag tag and switched it out for the correct one. The air port was hot, crowded and smelly. The plane ride was over all okay. We did not start boarding on time (my tickecg said boarding would begin at 12 and we didn't start until about 12:45) and we left a few minutes late. Other than that I was grateful there was a TV on the plane"
Pros: "The crew were very nice."
Cons: "The flight from Newerk to Tampa was very small and cramped but it was only 3 hours so it was ok."
Pros: "Also a very solid crew!"
Cons: "The delay at the end of a long day kicked our butts. United's communication via boarding agents, the United App, etc was terribly delayed and unacceptable. Not having pilots in place to fly the plane was unacceptable. We will find an alternate airline in the future if possible."
Pros: "I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin."
Cons: "Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered."
Pros: "They were able to book another direct flight for me"
Cons: "I had to wait 6 hours before they informed us that the flight would be canceled. They kept delaying the flight instead of proactively booking passengers on other flights."
Pros: "Went smoothly & on time"
Cons: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."
Cons: "Delayed for electrical problems. Not enough food on board. Squeaky seats."
Pros: "Everything went smoothly from arriving to the airport to landing and getting my baggage."
Airlines flying from Central America to Vail have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Central America to Vail
Masks required on board, masks provided on flights from Central America to Vail
Social distancing seating
Middle seats unavailable to book on flights from Central America to Vail
Testing for antibodies, testing for symptoms for flights from Central America to Vail
Waiving of change fees. Search flexible flights from Central America to Vail