EGE - PNS
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Top 3 airlines serving Vail Eagle County to Pensacola
Scores according to KAYAK customer reviews
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Pros: "Yes crew was amazing"
Cons: "May be more frequent hydration"
Cons: "Not enough room with the seats if someone reclines in front of you."
Pros: "An uneventful and relaxing flight. The flight attendants were great. They actually smiled."
Pros: "Fast boarding, quick flight, friendly attendants."
Pros: "Seats in economy are never comfortable. And someone also reclines their seat. But overall bathrooms were clean and food was good. Really no complaints about the flight itself or the crew!"
Cons: "Carry ons are too big! People should not be allowed to bring a piece of luggage inside the cabin. They are very heavy and some people cannot even lift them to place them in overhead compartment. Makes boarding slower and more complicated. Seats need to be a little wider. If a big person sits next"
Cons: "Plane was hot and sticky. The air from the vent was not cool."
Cons: "Our flight was late, and we had a sick passenger and had to wait until they leave however many of us had connecting flights in which we missed. The flight attendant should have allowed the one's connecting a flight leave first."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Cons: "Late departure"
Pros: "Inflight entertainment was the best I’ve seen in coach. Free games, movies, moving map, etc."
Cons: "The seating is too cramped. It has just gone past what is reasonable. Seems too tight on both the knees and elbow room."
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Pros: "Getting to my destination."
Cons: "Leg room, more room for carry on bags, coats, etc."
Pros: "Flight was smooth and fast."
Cons: "Run from gate G to gate C was very tight especially since the first flight was late."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Cons: "Flight was delayed and we missed our connection in Atlanta. We’re put on standby on the 2 later flights with no guarantee of seats. Flights out the next morning we’re booked as well. Would’ve had to wait until 2pm for a flight home. Decided to switch destinations and rent a car to get home. Luggage also wasn’t on plane to Columbia, SC either even though they said they would be!!"
Pros: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Cons: "Poor service"
Pros: "On time"
Cons: "The charging ports didn’t work, seats were avianle unable to move to a different one."
Pros: "That it got me home"
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."
Cons: "flight rerouted to LAX!"
Pros: "I got home"
Cons: "It was the worst customer service ever!!"
Pros: "See above..."
Cons: "See above"
Pros: "Love the free movies and individual screen, and the new seats are more comfortable"
Cons: "That it wasn’t 1970, with full meals and more leg room"
Pros: "Great to have in flight TV"
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Pros: "Flt on time, very nice and friendly gate agent and flight attendant"
Pros: "Aircraft appeared to be brand new"
Pros: "Courteous staff, boarding process was okay once it got started."
Cons: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "None of it!! Poor selection"
Cons: "All of it. Again poor selection"
Pros: "Kayak tells u the baggage claim and the new gAtes"
Pros: "The service on board is always GREAT! in Aeromexico"
Cons: "The flight was canceled and we were put in another flight next night. But the staff in Buenos Aires run the situation chaotically and made mistakes that infuriated many passengers. They need more training to learn how to say "I am sorry" more often and know how to avoid getting into arguments with passengers."
Cons: "Flight was delayed"
Pros: "Could not use the bathroom"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Free meals! Free snacks! Free movies! Comfortable seats and friendly flight attendants!"
Pros: "The flight attendants were very friendly"
Pros: "Crew was excellent"
Cons: "It was delayed"
Cons: "No blankets or pillows. Froze"
Pros: "Loved the onboard entertainment and the flight attendants were great."
Cons: "I travelled w/ one adult and two infants internationally and could not book the infants' tickets online had to do it over the phone. When we got to the airport we had to pay $255 for 5 bags, that's almost another ticket."
Cons: "Old aircraft"
Pros: "Fast efficient boarding, on time arrival"
Cons: "Entertainment system glitch caused it to keep rebooting."
Pros: "Seats, video and overall comfort are all very nice on the new 900's."
Pros: "Cormfortable and brief"
Cons: "A screaming spoiled three year old that started acting out in the boarding area and progressed to screaming for things at the boarding gate and didn't stop until we were almost there. At the top of her lungs screaming!! This was no child with ear issues, this was a child with parents that don't say no! Bad towards the front, I can't imagine how it was for the poor people seated in the back. Geez!!!!"
Pros: "Excellent customer service. That doesn't seem to happen too often with airlines. Delta has been outstanding."
Cons: "No complaints."
Cons: "The amount of space! I’m only 5’7”, 125lbs and I was absolutely squished in this seat. Oh and we waited an hour in the tarmac for a maintenance guy to fix a computer? Why can’t they figure this out before we board? It’s better to sit at the gate than in your cramped airplanes."
Cons: "never made it to this flight."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Cons: "Opportunity to buy food on a 3.5 hour flight. Pretzels just doesn’t cut it on a ‘dinner time’ flight."
Cons: "I bought WiFi for my iPhone on the flight and could barely use it because it kept kicking me off and was super slow."
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Pros: "Not much except that it was a smooth ride once we were up in the air."
Cons: "Space is AWFUL, Boarding waa AWFUL. Airlines consider customers cattle and don’t give a damn."
Pros: "On time flight, efficient, friendly crew. Clean plane."
Cons: "I was told that 30 minutes is plenty of time to make a connection at DCA. However in order to make a connection there you need to take a bus across the tarmac. The bus sat on the tarmac loading up with way too many people for 10+ min… Almost missed our connection"
Cons: "All good"
Cons: "Leg room"
Cons: "Very good"
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Cons: "The flight from Charlotte to Jacksonville denied 4 passengers boarding due to a weight restriction being met during the boarding process. There were no more same day flights available and staff was confused about how to resolve the issue."
Pros: "That I had no issues. Timely, staff accommodating, area cleaned."
Cons: "Had no concerns..."
Cons: "This was a connecting flight, and I arrived at the gate from American Airlines flight 2656 in plenty of time to make the connection. However 15 minutes after arriving at my designated gate it was announced that American Airline flight 4874 would be delayed for 15 minutes for maintenance, which was fine, I want the plane I am flying in to be in perfect working order. So the departure time went from 2:32 to 3:00, then it went from 3:00 to 4:01. Next, it was announced that there had been a gate change. Once we all arrived and the passengers had deplaned and it was announced we could board it was closing in on 4:30. Now once we were on the plane we sat for one and a half hours with no food or water. Finally, they announced that the flight attendant would be coming around with water which was poured from bottles into cups and cookies or pretzels, what, did the plane crash on a deserted island and I not know it? After more sitting, we finally took off, I arrived at my destination 4 hours later than planned. I think this could have been handled more efficiently, and with more aplomb than the standard "we apologize", that does nothing for me and my trip went from 1 hour to 4 with me finally arriving at the Roanoke airport at 6:45."
Cons: "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."
Pros: "I didnt like anything about it"
Cons: "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."
Pros: "I am so glad that there is a direct flight from Des Moi es to Philly. Our flight home arrived a little early and the crew was very responsive and professional."
Pros: "Relatively quick, friendly crew, on time (boarding, departure, arrival)"
Cons: "Hit a bit of turbulence, food was good, but can be improved"
Pros: "The crew was very friendly and helpful"
Cons: "The delay"
Pros: "Nice entertainment options."
Cons: "No free WiFi for message."
Cons: "No free wifi"
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Pros: "Decent boarding group, same snacks, same flight attendants (who were very nice)"
Cons: "My only gripe is that paying for an assigned seat is only allowed 48 hours before takeoff and costs at least $30, twice what Spirit charges to allow you to select a seat during booking, so it is worse. No one watched us to ensure that we didn’t use the overhead bins (a stipulation of the fare) but we did comply anyway. We chose to take our chances and were assigned seats at the gate 16 rows apart and both in the middle seat."
Pros: "Rarely do I find the airline food excellent, or even good. But the Pasta dish on the Amsterdam-to-Philly flight that is what I experienced, absolutely delicious."
Pros: "On time, good service."
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Cons: "Delayed over two hrs due to mech. Known long befire scheduled departure according to pilot. Did not know why alt plane was not provided sooner! Not best airline as claimed!"
Cons: "This was a BA flight on an American Airlines plane. Very small crowded and uncomfortable. My husband is 6'2" and barely fit in the seat."
Pros: "Very helpful and kind staff. Everything was on time and made for a great travel experience."
Cons: "Had to wait for pilot coming from Mexico flight for 20 mins after everyone boarded"
Pros: "Flight arrived early"
Cons: "Flight attendants were short and condescending to multiple passengers and made everyone throw away bottled water and food given on the plane threatening that it would prompt search by the agriculture department during customs. Additionally, skipped rows for food service and trash pick up."
Pros: "Great service"
Pros: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Pros: "Ok time flight"
Cons: "Entertainment system did not work in all stops"
Pros: "Sittings on the tarmac for 90 minutes no airs no waters. 114 degrees"
Cons: "The very least employees should offer customer some waters to cool of"
Pros: "no fresh food"
Cons: "Flight from LAX was late causing our flight to leave 2 hours late missing our flight to CAE. This would have caused us to miss wedding events on Sat Drove to DIA took Red Eye to CLT and drove to CAE to pick up car and drive to Charleston for wedding event at 11:00 Am"
Pros: "Leg room is extremely limited and they made me Check my bag even though it was not at all over size and fit easily into the overhead on my previous flight. Gate crew was impolite but crew on plane was friendly."
Cons: "Smaller seats with very limited leg room (I'm only 100 pounds and 5'4" and felt crowded!) Forced to check bag"
Cons: "Entertainment was awful due to very old screens and a central streaming system that would not allow me to watch the movies I want when I want them. The food was not tasty at all and they served really hard and frozen ice cream as snack which was an awful choice considering how cold the plane was."
Pros: "Everything was good"
Pros: "The sweet flight attendant who helped calm me down from the turbulence as we were going over the hurricane."
Cons: "All the turbulence from flying over Hurricane Matthew. Something I will make sure I'm not flying during a storm. Scared me greatly."
Cons: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
Cons: "Did not get to finish the movie I was watching on my first flight and movies were not offered on this flight."
Pros: "Crew helpful & friendly"
Cons: "Felt squished"
Pros: "The crew, boarding went smooth"
Cons: "The seats too close ,I drop one paper I could hardly bend over I am 5ft tall"
Pros: "Wasn't over booked"
Cons: "No entertainment no offer to up grade"
Cons: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Pros: "Good crew nice flight from san Antonio to phoenix"
Cons: "Seats could have been a little more comfortable for first class."
Pros: "Only one word can be used to describe my experiences with American Airlines: seamless. From beginning to end, my trip with American Airlines was a relaxing experience."
Pros: "The crew was rude. Also made me check my carryon when there was plenty of overhead room."
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Pros: "Most uncomfortable plane that I've ever been on"
Cons: "Seat space"
Pros: "Crew was excellent"
Pros: "Not much to like here."
Cons: "Old, uncomfortable 747, operated by Lufthansa. Left an hour late. Wasn't able to sleep much."
Cons: "3 hour delay due to weather in SF. First time we heard about the reason was just prior to boarding."
Cons: "There was very poor communication regarding our ongoing delay that lasted 7 hours. Some of the crew were very rude towards customers."
Pros: "Quick flight"
Cons: "Hard seats"
Pros: "Nice crew."
Cons: "Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed."
Cons: "Due to a previous mishap with my departure flight booked through wasn’t able to use this flight because I had to purchase an entirely new flight through a different airlines. KayakDid nothing to remedy this matter"
Pros: "Crew was great. Little bumpy but can’t control weather."
Cons: "Gate changed 3 times."
Cons: "United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies"
Pros: "We were delayed taking off from Denver due to snow storm. The crew was communicative and accommodating."
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Pros: "check in agent"
Cons: "1.5 hr delay due to aircraft issues, and crew ultimately trying punt on the “airport protocol’. beyond lame."
Cons: "Gate personnel was unable to direct my 77 year old mother where package claim was. Being unable to go to the gate without a ticket I was unable to assist her. She wandered for about 35 minutes before I could decipher where she was at and was able to direct her by phone. The gate personnel just told her to follow everyone else. What a thing to say to someone."
Cons: "Late and confusion, slow boarding, plane not smooth."
Cons: "Never on time"
Pros: "Seat was pretty comfortable, as it goes in coach these days."
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Pros: "everything was good"
Cons: "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
Pros: "Gate agent handled impossible situation well"
Cons: "flight was canceled due to mechanical problems on two of the airplanes"
Cons: "The flight was delayed so we were stuck in the airport all day. The plane ride was alright, except that the attendants were unorganized and impatient."
Cons: "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
Pros: "Easy check in, friendly crew, easy boarding procedure"
Cons: "I don't like being nickel and dimed for using the entertainment system on a 6 hour flight"
Cons: "Lost baggage"
Pros: "Short direct flight"
Pros: "The flight attendants at united make everything super easy. I'm an anxious person when I get to the airport but I know that if I have any questions the united airlines crew will take care of me. The pilots are amazing and airways land the plane smoothly."
Pros: "Great staff and everything on time"
Pros: "It was dirty there were crumbs on the Table"
Cons: "Delayed over an hour Changed gates after our initial flight time"
Pros: "I liked 2 of the 10 people I asked for help getting my 78 year old mother to our gate and making the flight"
Cons: "I felt it Ridiculous that I had to get checked luggage, go out of secure zone and come back through. There was NO interest in helping us make our connection; had one person actually say, "I am sorry, it is United, they could care less". No one was helpful, no one cared, and the experience was horrible"
Pros: "Pleasant flight crew"
Cons: "Tight connection. Never seems to be assistance from crew to help those with tight connections deplane first. Luckily in same concourse"
Pros: "Same as Co's to Houston"
Cons: "they charged me twice for the same ticket and never refunded me my money"
Pros: "Very professional crew"
Pros: "Left on time,luggage not missed and good landing"
Pros: "Didn't. We're very uncomfortable - no leg room and little recline. Makes one consider anything other than airplane transit"
Pros: "comfort and everthing was good"
Cons: "ac was too cold"
Cons: "Agent at the counter didn't look into my passport properly so when I landed in Dfw they rejected so I couldn't fly international so I had to buy another ticket and fly back to denver. Cost me my time and money which I could have avoided only if your ticket agent checked my passport properly knowing about my international flight. Very disappointed."
Cons: "It was FREEZING which made it impossible to sleep despite being exhausted from the extreme flight delays. Two issues (one was maintenance, the other was a passenger not feeling well) caused delays up to about 90 min!"
Cons: "The only complaint is to have to pay for the TV. I feel it should be part of the service. On the way going to Punta Cana the flight attendant gave it to us for free and that was very nice as it made the trip seem to go by faster. Other then that everything was wonderful."
Pros: "Nothing. Very unhappy"
Pros: "Flight was not only on time, but early both ways."
Cons: "Gate change at Newark."
Pros: "It was fine!!"