Daily cleaning, installation of cabin HEPA filters
|January||Best time to beat the crowds with an average 5% drop in price.|
|December||Most popular time to fly with an average 8% increase in price.|
Average price round-trip
|$544||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
|Flights to Newark||5h 31m|
The cheapest ticket to New Jersey from Vancouver Intl found in the last 72 hours was $124 one-way, and $217 round-trip. The most popular route is from Vancouver Intl to Newark, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $144.
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Scores according to KAYAK customer reviews
Pros: "That the bathrooms are kept clean."
Cons: "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
Pros: "First Korean dish was good."
Cons: "The pasta was the worst meal ever."
Cons: "Korean Air is amazing but Flyus.com is horrible."
Cons: "the crew on this flight didn't timely deal with two situations I had. it took twenty minutes to get a cup of tea and I had to ask twice. then I dropped my nighttime mouth retainer on the floor and it also took twenty minutes and two reminders to have them sterilize it. My previous flight from JFK to Seoul was very good not this one."
Pros: "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
Cons: "Flight delayed by an hour"
Cons: "High chance of getting delay, this is mostly because of the nature of Korean air."
Pros: "The comfortable aircraft and its services"
Pros: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Cons: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
Pros: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Cons: "Everything. You have THE worst customer servive evet."
Pros: "The staff"
Cons: "Business would be better"
Cons: "Crew members are fed up with arrogance. I had to beg them to get a cup of water."
Cons: "The seat is small"
Pros: "The plane was clean and the staff was great."
Pros: "The crew was so helpful and accommodating with my meal and all aspects of the flight! They were just so nice and I usually done get that with other airlines that I've flown. They were so accommodating it was my first time flying Korean air and I would definatly fly it again! You have plenty of leg room and it was just a pleasant flight!"
Cons: "I wish they had a few more updated movies and kids movies other than that no complaints"
Pros: "Excellent Service super"
Pros: "food selection & crew courtesy"
Pros: "Service was great"
Cons: "Cleanliness - not as clean as outgoing flight"
Cons: "I can't flight. What happened?"
Pros: "Much more legroom than I've ever experienced in economy class. Also the sound system for classical music was better than I've experienced before."
Cons: "The thirteen-hour flight was tiresome -- but less so than breaking up the flight into shorter flights and layovers."
Pros: "The service provided was of a high standard. See the comments mentioned above,"
Cons: "The reading light has to be a bit more directed to the person sitting in the aisle seat."
Pros: "Food. Polite crew"
Cons: "Not enough movie options"
Pros: "It was very good and I am exciting to get back with Korean air too!"
Pros: "Great service and decent food, clean new plane!"
Pros: "Timely and professional services,well polite and corteous staff"
Cons: "Meal quality in economy is really poor, much poorer compared to four years ago, when I last flew Korean Air, and poorer than Asiana, which I flew last year. Flight attendant serving our section kept knocking into aisle seat passenger, including knocking over his coffee cup and spilling coffee all over him and the passenger next to him. Flight attendant's reaction was to panic instead of handing over napkins or paper towels - was mopping up with my napkins and tissues by the time she showed up with some paper towels. I was left with the impression that flight attendants were picked more for looks than competence. Checking in at Incheon took a very long time - they should open more counters or give warning to passengers of how long it can take."
Pros: "Just about everything"
Cons: "In priority class the space was narrow when accessing the aisle from the window seat"
Pros: "see above"
Cons: "Would love more Movie and TV options, especially light of the length of the trip"
Pros: "Service was very good"
Cons: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Cons: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Pros: "the food was excellent"
Cons: "I was upset with the lack of live television/satellite channels."
Pros: "There was loads of entertainment during flight , food was great and crew was friendly."
Pros: "Food was good but breakfast omelet was barely warm."
Cons: "Need more room on such a long flight. Also, more movies and TV episodes."
Pros: "Lots of space on airbus. Great choices of entertainment though Singapore airlines has much more choices."
Cons: "I'm vegetarian/vegan so that is my only negative thing. They only had meat & seafood. Airlines should be more aware of being sustainable & food is definitely one of them."
Cons: "Boarding and long waiting time after arriving at the airport"
Pros: "Attentive service from flight staff 2 meal service each way in economy"
Pros: "Everything was good overall"
Cons: "I would like more movie and tv options"
Pros: "After requesting a special meal, the flight attendants made absolutely sure of my identity before passing the meal to me (which was GREAT!). Having the pillow, blanket and headphones ready in place when boarding was considerate of Korean Air. Of course, no matter what, having to ask people to accommodate the requests to use the lavatory got old really fast (I had a window seat) but it's what had to happen. Overall, for such a long flight, the airline is a pleasant one with which to fly."
Pros: "The take off and landing. Pilots are very good."
Cons: "The restroom lacks basic tissue and paper cups."
Pros: "The crew was very respectful and nice"
Cons: "More movie selections"
Cons: "The turbulence was terribly frightening."
Pros: "Nice crew!"
Cons: "The food is terrible. The airbus seats are hard and uncomfortable! One and half hour delay!"
Pros: "Seat spacing is actually sane - so much better than US airlines"
Pros: "Made you realize it is possible to have good food Oma plane"
Cons: "Ran out of choices"
Pros: "Courteous and attentive service. Generous with extras (e.g. wine, meals). The entertainment options (movies, TV, music) made the 13 hour flight pass quickly. I was even able to catch a few hours' of sleep thanks to the ample leg room and a seat that reclines more than 15 degrees. Finally, the fellow passengers (mostly Korean) were quiet and polite, which made the flight all the more delightful. This is definitely my goto choice for trips to Southeast Asia."
Cons: "I like much food"
Pros: "The attention of the crew is very good. They are very friendly and, on the return trip there was attention of Argentine hostess. The meal options are very good as the vegetarian menu I previously requested. Fly NZ30 ON FEBRUARY 28 th"
Cons: "The seat I reserved paying additional dollars to have no one in front of me is bad. The table has little stability and the space that one acquires to stretch the legs is dangerously occupied by food carts that pass very close. The seats are tight. And the great kindness of the crew succumbs to the bad Argentine behavior of occupying the empty seats. On the flight back to Bs.As. many overweight people were overcrowded by the bad luck they had when buying their tickets, however, thin people, who did not pay for better places, were located in an empty seat where, usually, they go familiar with babies and traveled peacefully in a place that did NOT correspond. We all understand that the spaces are small but they should take better care of the passengers and, by common sense, if there are free seats, offer them to those who for physical reasons and their full rows are uncomfortable throughout the trip which, in itself, is very long . I suggest that you put options of Latin Spanish doblabas movies on the flights you make from Buenos Aires to Auckland. FLY NZ30 on February 28 th"
Pros: "Great crew and counter staffing. Only took about 10 minutes to get my ticket and half of that was due to some snag with the NZ visa details."
Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Pros: "The seat is very comfortable And the crew is very nice and helpful"
Cons: "The checking service in Taiwan And the manager’s Attitude toward Crisis handling"
Cons: "More leg room"
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "Upgrading to Skycoach giving extra leg room was well worth it."
Pros: "Very spacious seats and good entertainment system. Two meals provided. Good blankets provided with pillows. Spacious and clean bathroom."
Cons: "My usb charging plug didn’t work and I wish they sent me an email in advance or told me upon check in what the requirements were that I would have to show upon boarding. I was not prepared to show them my follow on flight schedule (leaving NZ) but I would have been prepared if I had known in advance"
Pros: "The service was fantastic"
Cons: "The plane was very cold inside they need keep the cabin warner"
Cons: "Is it possible to build in a way to tilt the seat bottom up at the front a bit so that when the back is reclined you don'get as sore a bum, and you don't slide forward as much. The seatback recline and headrest were very good."
Pros: "Everything ! Staff was awesome , food was great and hi-tech plane with its entertainment consoles . Touch button options for ordering drinks , food , movies, chatting with other seat passangers , Wow! Blew my mind . We left on time and landed on time too. We had premium economy seats - felt like business class other than reclining level of the seats. Pretty good value!!"
Pros: "Best inflight experience on economy!"
Pros: "Great flight with wonderful service."
Pros: "No security on this regional flight; made it simple to board. Very quiet for a turboprop aircraft. Boarding was delayed and not well announced."
Pros: "There was so much I loved, but what really stood out was the mood was set from the beginning....music, lighting, and the welcome message on the screens that were personalized for passengers. Great food and the friendliest airline crew ever. I also loved the safety video....it wasn't boring even though I knew to he information."
Cons: "I was in the middle of the middle row, but even then....I couldn't complain.....most comfortable flight I've ever been on!"
Pros: "The customer service was great when I missed my flight."
Cons: "It was difficult to have a shorty layover and transfer from Auckland to Queenstown. I missed my flight."
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Pros: "The pilot would tell us as we were flying over different mountains, regions etc, and the flight was not at all crowded, and there is so much more seat space than on any domestic American flight I’ve ever flown!"
Cons: "They charged 60NZD for one small checked bag! And then I misunderstood the policy on lithium batteries and switched my power banks from carry-on to checked bag and they confiscated them. So there goes that."
Pros: "Flight was okay. Short enough that small space was manageable."
Cons: "Would have liked in flight entertainment"
Pros: "The food was very good, the movie selection was great, and the staff were friendly and caring."
Cons: "Boarding is an issue. Please have more staff in the early stages of boarding to make sure people go to the correct lines . It's not immediately obvious and leads to frustration . I wasn't too bothered as I worked it out quickly but I could hear many others expressing their frustration around me . I was disappointed in the movie selection. I wanted more new release movies to choose from . Cabin crew friendly and polite . Love the wine ! Put up with being cramped .. would love more leg room but overall very happy ! Thank You everyone involved !"
Pros: "Friendly prompt service!"
Cons: "Awful service, they put me waiting for more than an hour to say that I was in the overbook list so they would need to include me in a flight 3 hours later in another airline. Outrageous!"
Pros: "Everything! It's Air NZ!"
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Pros: "Crew working hard and going the extra mile to alleviate systemic issues like overcrowding in economy, glitches with electronics, etc. They're resolutely cheerful and efficient."
Cons: "Air NZ are, like everyone else, packing more people in a plane: 10 across in economy, where it used to be 8. No upgrade option I could exercise, even though I've got plenty of miles and do this trip every 6 months, because of the fare class I booked through Kayak."
Pros: "So many complimentary items such as food, drinks, and even alcohol. The most professional crew I've ever seen."
Pros: "Crew and entertainment good"
Cons: "More leg room"
Pros: "Flight was on time, airplane was clean, flight attendants friendly and attentive. Very pleasant flying experience"
Pros: "I had always had a pleasant time with this airline but this 2nd longer flight wasn't it's best! I still have good opinions about this airline and plan on using it in the future."
Cons: "My neighbor in a 4 seat section kept elbowing me. Seats seemed to be too close to each other and for people who aren't average weight it is hard for them to stay within their given space. Eating meals was difficult because some people use their elbows all over the place."
Pros: "I like SkyCouch."
Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Pros: "Good lleg room in the aircraft. Friendly service."
Pros: "Comfortable, Clean & Friendly Service. Loved the fun saftey video. Best flight I've been on by far."
Pros: "I had read quite a bit of negatively but although I have had better service and more comfort it was better than I had herd it would be. The in seat entertainment system was better than any I had experienced."
Cons: "For the most part the crew was very nice. But the attendant we had lacked some professionalism and seemed very tired. We didn't always get what we asked for as well with no explanation why."
Cons: "Fixed arm rests in the bassinet row. We had extra seats which was a lovely surprise but it was not much help as the arm rests don't move. Won't pay for that row again as my bub was just a bit too heavy for the bassinet."
Pros: "Staff was friendly"
Cons: "Very tight small space, food not great quality. Also a lot of plastic used, hope there is a recycling program in place or strives to reduce the waste for the food."
Cons: "The seat was not all that comfortable and being at the front of the section meant I couldn't stretch much. The breakfast was OK - nothing special"
Pros: "Flew from LAX to NZ and then to Tonga. Both flights were amazing with the best cabin crews. I would highly recommend Air NZ."
Pros: "I was able to watch the entire Game of Thrones Season Six on the flight to Vancouver, and catch up with The Walking Dead on the return flight."
Cons: "The menu was poorly planned with very little fresh raw salad . The beef choice had potato salad and potato in the hot meal."
Pros: "Nothing. Nothing at all"
Cons: "They were rude to us economy passengers. Apparently unless you pay ridiculous money for first class you get treated like garbage. Even though my ticket said I had one free bag to check the rip off artists at United charged me 150 for one bag under the size and weight limit."
Cons: "People allowed to bring on too much carry on that will not fit so we all wait in the aisle behind them . Dumb."
Pros: "On time service and the captain was good with updates"
Cons: "Everything was fine. Nothing stands out as great or bad."
Pros: "Everything was outstanding easy and friendly to use"
Cons: "I like everything my experiece here was awesome"
Pros: "I really like Air Newzealand!"
Pros: "Shorter layover times with connecting flights compared with flying through LA. Aircraft had numerous toilets with great service and food. Water was brought around at regular intervals through out the entire flight. Something one appreciates when travelling with an Airline that does not offer this level of service Keep it up Air NZ"
Cons: "Economy seating is to tight and restrictive for a flight of 14-15 hours. If Airlines are going to offer this length and longer flight times they need to look at the spacing of there seating!!"
Cons: "When checking in for my flights at the Kiosk I inadvertently skipped over the seat select options. Unfortunately once this is done you can't go back. I called Air NZ to see if I could get an ile seat but as I had already checked in they could not do anything to change the seat location."
Pros: "Good was good, good movie selection, comfortable"
Cons: "The screaming child in the next row. Which is nobody's fault."
Pros: "Rare beef salad was fantastic"
Cons: "Didn'the get a cup of coffee!"
Pros: "Nice plane-- some of the economy seats turn into sleepers. Food was excellent. Great entertainment choices."
Cons: "Cabin stewards were slow to remove dishes."
Pros: "That the plane was newer"
Cons: "The service and entertainment options... and the WiFi was terrible"
Pros: "I just really like the customer experience with Alaska. I dislike flying, but Alaska makes things as painless as possible."
Cons: "I don't think anything could've been better, it's not possible to be comfortable in coach, but we all already know that."
Pros: "Comfortable seats and good entertainment choices."
Pros: "Staff was nice - they did what they could"
Cons: "Six hour delay. Unreal."
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "3 hours delay"
Pros: "The crew was terrific"
Cons: "The long delay was miserable. Although we would rather be on aircraft that was running like it should. We were dead at that point in our journey and the long delay was very difficult."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "Plane was nice, crew was fine. Slept most of the time, so not much to say."
Cons: "They screwed up my luggage causing me to miss my flight and wait 6 hours for the next one."
Pros: "Free movies, clean seats, friendly staff"
Pros: "Short and smooth"
Cons: "My seat didn’t recline, and the flight was too full for me to move seats. On a red eye this was a real disappointment for me."
Pros: "Alaska Airlines has been an excellent airline for many years. Being a Seattle native I have had a chance to use Alaska Airlines many times. All of the staff are friendly, professional and patient. The planes are modern and the flight crews the best."
Pros: "N/A. Because of bad weather on Vancouver Island, my flight to Vancouver was delayed two hours and I missed my 230p flight to Seattle. Alaska had no other flights available from Vancouver that would get me to San Diego and other later flights that day from other airlines were over booked. I stayed the night and flew out the next morning on a direct flight to San Diego. The flight was fine. The flight crew was nice, they offered us drinks and snacks and the air condition worked. The reason I included the AC is sometimes it doesn't work and that's miserable. There's not too much else to add."
Pros: "Friendly service"
Pros: "The crew was very friendly and there was plenty of leg room."
Cons: "It was only an hour flight, so there was no entertainment. And the seats didn't recline."
Pros: "charging outlet"
Cons: "light delay. no service."
Cons: "I had booked my flight to take off at 2:30 PM, but when I checked into London Gatwick, my boarding pass given was 7:30 PM. Of course there's no Alaska desk so I couldn't ask anyone there. When I got to Vancouver, they said they weren't sure why I was bumped, but there were seats left on the plane. However, I had to go to the gate to change my flight because I had a checked bag. Got to the gate, and of course, it was sold out. And they told me they weren't sure if the 7:30 PM flight would be taking off. So I grabbed my bags, made my way via train/bus/hitchhiking across the American border where my dad picked me up. Never got a single reason why I was bumped in the first place."
Pros: "On time."
Cons: "Wish there was a direct non stop flight to SMF from YVR"
Pros: "Small plane and short flight. Not too much to expect other than get there on time which they did"
Cons: "No complains"
Pros: "Flight attendants were quick and efficient during a medical emergency."
Cons: "We had two hard landings (in Seattle and again in Ontario - same crew) and hit turbulence coming in toward Ontario that literally forced a flight attendant to her knees in the aisle."
Cons: "The departure was delayed. This was extra frustrating because on my flight to Seattle the week before we were also delayed due to maintinence."
Cons: "I DID NOT LIKE THAT MY SUITCASE WENT TO OAKLAND INSTEAD OF JFK!!!"
Pros: "The overhead bins seemed to have more space than usual for non-checked bags."
Cons: "Boarding was delayed and the flight was late. This was already an evening flight, so the delay meant that I missed the last public transit train once I was home and had to pay for a cab."
Pros: "My snowboard didn't make the connecting flight, customer service had it delivered to my house the very next morning."
Pros: "Flight was quick with wonderful views of the San Juan islands"
Cons: "content with everything on this flight."
Pros: "Comfortable. Nice, friendly crew. Pilot got us in a half hour earlier."
Cons: "Snack was not Kosher."
Pros: "Great customer service! The crew was super patient with me and a flight issue I had"
Cons: "I never like the drinks offered on a plane."
Pros: "The flights attendants were really nice."
Cons: "Not being able to lean the seats back in the emergency exit row."
Cons: "Bag full of very expensive ski stuff lost in Vancouver somewhere---hoping I get it back!"
Pros: "Smooth flight and easy app to handle"
Cons: "Kiosks couldn't read any of my travel documents. Even thought I checked in and about my luggage 24 hours in advance I had to form the line and check in for help."
Pros: "time of flight"
Cons: "The plane was tiny. Everyone had to check standard carry-on luggage"
Pros: "Fast boarding, good food, very friendly crew. Needs a little more entertainment"
Pros: "Bad attitude, no info, then annoyed when we asked them anything. All the passengers kept cool and calm. Staff was terrible."
Pros: "The flight was quick and we arrived early. I had more seat room on this flight than on intercontinental planes. Very smooth landing, one of the best."
Cons: "No beverage service of any kind--trip was too quick!"
Pros: "This flight was just perfect, specifically the service of the flight attendants."
Cons: "Again a six hours layover"
Pros: "arrived earlier"
Pros: "Short flight"
Pros: "Red-eye flight meant very little needed service. Boarding was efficient and flight arrived a bit early."
Pros: "the flight was so short that nothing mattered but it was still a good flight."
Pros: "It's short flight it's ok. Not applicable on entertainment and food"
Pros: "The people were friendly and helpful! And the flight on time and luggage unloaded quickly."
Cons: "Besides the airline magazine, I was unaware of any music or video options to entertain myself."
Pros: "Unable to rate food or entertainment. Night flight and I tried to sleep."
Cons: "Trip to NY on Alaska A-ok. Checked carry-on and had barely any wait time .. Trip home on American was not comfortable at all!! Wait time for checked carry-on was unusually slow. Crew was delightful but seat comfort & space in between?? Nope!!"
Pros: "Boarding was good"
Cons: "I don't particularly care for the cookies they hand out."
Cons: "No pillow or blanket on overnight flight. $40 for Internet is absurd."
Pros: "Too cold!"
Pros: "The seats are comfortable"
Cons: "I have never been asked to leave a plane. They made some outrageous claims with no real reason. Saying I smelled like acohol so that was reason enough to remove me from the plane. I was happy smiling and talking with other people in the row about families. I gave no reason for them to remove me from the flight. Not one time during boarding or waiting at the gate was I talked to about behavior or anything that might be reasons for removal off the plane. Crappy customer services I don't think they handled this very well at all."
Pros: "Friendly crew. On time flights"
Cons: "Check bag fee"
Pros: "What a city.. Unique for hell sure..."
Pros: "Nice people. Very helpful."
Cons: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Pros: "Friendliness of the staff"
Cons: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Pros: "Finally got upgraded!"
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "Crew was friendly and helpful. We got a free dinner with wine and free breakfast. Everyone got pillows and blankets."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "The entertainment system had a wide selection of good movies to watch."
Cons: "The seat was busted and could barely recline at all."
Pros: "Service, seats, food and pilot were all good."
Cons: "There ought to be a better way to go from an international flight to a connecting domestic flight. Security and Customs should be combined to expedite the process for passengers and crew members. I'm not suggesting not going through security, buy why couldn't we do it at the same place as customs? Too often Delta flights are delayed and I don't understand why Delta wouldn't do everything it could to expedite every part of the process for its crew and passengers. I went through TSA pre-check with Delta crew members. My connecting flight was delayed. We were waiting on the pilot..."
Pros: "Great gate crew. Cabin crew was nice, but busy. On time arrival."
Pros: "Nothing in particular was that great. Just very low average"
Cons: "Old smelly plane. Bad entertainment options."
Cons: "small aisles and space in the seats. me and my wife were seated"
Pros: "I didn't like anything because the fly leat 3 hours"
Pros: "They had good entertainment for free. There were movies, tv shows, and games."
Cons: "The plane was delayed for 5 hours and the ride was longer than expected."
Pros: "Great crew and passengers"
Pros: "Overall flight experience was excellent - no delays!"
Cons: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Pros: "Very friendly and accommodating crew"
Cons: "Uncertainty re connections at JFK provoked some anxiety but the pilot and crew were helpful in allaying that."
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
Pros: "Direct flight to JFK using Delta. Was not aware that I was NOT flying on West Jet therefore encountered problems searching for a way to check in online. Ground crew airport check in at the Delta counter and at the Boarding gate was helpful and efficient. However request for Special Assistance in Toronto was poorly handled. We did not accept the conditions offered to us as one wheel chair operator had to push 3 passengers and I had to wait for him to return to me after two people were brought to their gates. My Husband had to wheel me in to my gate."
Cons: "Being scammed by the Chinese, China Southern"
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Cons: "Missed flight with a few minutes and was not allowed to catch the next available. List the entire ticket!"
Pros: "Gate agent was kind enough to give me a seat upgrade since I wasn't assigned one."
Cons: "That I wasn't able to get a seat until I arrived at the gate"
Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."
Pros: "The customer service of the gate attendants and flight crew was fantastic."
Cons: "The flight was significantly delayed (8 hours), but Delta did provide vouchers and cash reimbursements for missed activities. They definitely win for proactive customer service!"
Cons: "see above"
Pros: "They got us from A to B without any problems."
Cons: "Efficient to the point of robotic."
Cons: "The crew stated that drinks would only be served in economy class due to the short duration of the flight. Also the Delta Studio never worked with the inflight wifi."
Pros: "the Ground team from Israel to New York was amazing and very helpful."
Pros: "Service is good. Flight on time."
Cons: "Don't like the chicken wrap which is dry and hard."
Cons: "Charging money for window and aisle seats a new low"
Cons: "Apparently, using a third party source lost me the ability to choose my seat on both flights. The only book ahead options are ones I need to pay extra money for which feels like a scam. I won't be able to get a seat ahead of time on the way home either which will be an even longer flight (6+ hours) and will likely be stuck in a middle seat yet again. If this is the case with booking through third party sites, I won't do this again."
Cons: "Coming back was good ,but going was a mess"
Cons: "Original flight was cancelled because the crew was a no-show. Had to be re-routed through Atlanta and wait on standby for a connecting flight to my final destination. I normally make a point to take window seats because it's the only comfortable option for me. Because I was cammed into the remaining seats on the plane, I was stuck in middle seats for both legs of my flight and forced to squish my shoulders in (even in the 'comfort plus' seats). Now my back hurts for it."
Pros: "We paid for premium seats so it wasn't bad"
Pros: "The aircraft was in good condition. We left on time. An Alitalia flight"
Cons: "For an international flight the food was inadequate. Alitalia is cutting back on the quantity and quality of the meals served. I always find Alitalia flight crews the most undisciplined."
Pros: "on time travel care in treating my visitors from Kenya Africa"
Pros: "Big plane and fairly comfortable"
Cons: "It's more of a shuttle than a transcontinental. Seats are narrow with little leg room. Like all others you have to pay for everything. Delta terminal is not easy at jfk. Sfo is fine and works well All airlines are the same these days. Flights are uncomfortable and crew just throws out peanuts and water"
Pros: "The crew was nice, the flight was fast"
Cons: "The flight was delayed 3 times and caused me to miss an appointment in New York. I could've driven back to New York and I would've been home faster."
Cons: "Really long delay"
Cons: "Seats too narrow"
Pros: "The snack was great and the flight attendant were very accommodating."
Cons: "The flight is always late, even though they wont let any other people on."
Pros: "The most important thing is comfortable seats on a long flight embarrassing that delta calls this acceptable. Staff was great Food terrible hamburgers? Are you kidding me? Bad food and no comfort = terrible experience even though the staff was nice"
Pros: "I liked deltas staff, flight, and food was ok.."
Cons: "Didn't like the way it's not organized when u lanes people just standing in the Alsle and was on the runway approximately 25-30aftrr we landed waiting for a gate."
Pros: "Entire experience and costumer service was excellent"
Pros: "Smooth process, nice plane, amicable staff"
Pros: "seat was comfortable"
Cons: "be in time guys. Please."
Pros: "I did not make it on the flight as the time was given was 5:35 and the flight left at 4:00."
Cons: "I was not given correct information and being a very novice traveller did not check the information."
Pros: "Crew are always the best on WJ:) All smiles, real people, love it :)"
Cons: "On board entertainment not working :("
Pros: "organic bars, hot green tea in real mug, friendly staff"
Cons: "no entertainment or WiFi and seats did not recline."
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."
Pros: "Crew did a good job, even with the long delays."
Cons: "Plane was almost 2 hours late getting to LA. Started with the crew needing to clear customs in Vancouver. Delayed by 30 minutes....then the crew preboarded a sick lady and her travel companion. At some point crew decided she should not fly to LA, but the ladies wouldn’t get off plane! 45 minutes later and 4 RCMP show up to escort them off plane. Then we didn’t have any ground crew to get us off loading ramp. Finally got away 90 minutes or more after scheduled departure. Circled LA a few times before getting to land.... long flight with long delays!"
Pros: "Talia is an excellent stewardess—She takes good care of people"
Pros: "Nice customer service pleasant flight. Fkight attendants are really nice"
Pros: "The low cost"
Cons: "That which comes with low cost, you get what you pay for"
Pros: "Very spacious. Not an overfull flight Seems like they offer a lot"
Pros: "Flight crew very attentive."
Cons: "Condition of bathroom at front."
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Pros: "I just love WestJet"
Pros: "Speed of Service"
Cons: "Wish flight attendants were demonstrated more interpersonal skills."
Pros: "Landed 10 minutes early. Good landing in tough conditions"
Pros: "Friendly, polite crew. Well organized boarding"
Pros: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Cons: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Pros: "Crew was great."
Cons: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "the entertainment system was incredible."
Cons: "It was a very long flight-- including a meal in the ticket would have made it more enjoyable."
Pros: "Boarding was quick and easy, and the gate attendant was quite friendly."
Cons: "Very rude crew members; delay leaving YVR. Instead of being honest and upfront about having to leave an HOUR later--and also lying by saying that we'd be flying into Gatwick in only 8.5 hours as opposed to 9.5--they made us wait in our seats while the craft supposedly waited for food to be loaded. The best line was, "Our plane will be landed an hour earlier! But because London doesn't like it when we land early, we're going to wait here for a while on the tarmac so we make it there on time.""
Pros: "Low cost, supportive seating"
Cons: "Meals are extra Arrived a bit early and had to wait about 15 min for someone to attach the gate"
Pros: "The flight was on time"
Cons: "No food, flight attendants were okay but not especially friendly"
Pros: "I had never heard of WestJet and only booked the flight because it was the least expensive ticket I could find. I was shocked when I was given my boarding pass because I got a first class seat. A comfortable seat is such a blessing on an overnight flight because you can sleep fairly comfortably. Also, the food and especially the wine were excellent. The flight attendants were very courteous and helpful. I would recommend WestJet to anyone."
Pros: "What is there to like when your flight causes you to miss the last train home in the middle of the night. Movies were decent."
Cons: "Not only were you late, you didn't even apologize. Your delay forced me to take a cab, which is more than $40 more than a train ticket. Moreover, the crew was just unfriendly. starting from responding to questions with eye rolling and sour face and ending with not even responding when I say thank you when leave the aircraft. Little things that contributed to just poor experience overall."
Pros: "Seats were comfortable with enough leg room. Crew was fantastic!! They made it a very entertaining and enjoyable experience, especially the host."
Cons: "Entertainment system didn't work at all for me. I believe it was also not working for everyone else. The food was also not that great. Portions were tiny, taste was ok, but definitely leaves something to be desired."
Pros: "Plane boarded fast."
Cons: "Once boarded we had to wait an hour and a half to leave due to ground stop in lga. They should not have boarded with the weather as it was in lga."
Pros: "The male flight attendant on our travel from Vancouver to SFO on 9/4/16 at 7:35pm was hilarious, outgoing and thoroughly entertaining. He brought smiles to many faces and laughter is always appreciated! Great job! As the flight was delayed he also help to lift everyone's spirits."
Pros: "on time friendly comfortable"
Cons: "No drinks or snacks for kids while wine was being served to adults. Very poor service."
Pros: "The overall flight was good and the staff was pleasant. I was able to get my checked bag within 10mins of arriving."
Cons: "I didn't have any issues except that the coffee was very watery. It seems as if enough coffee wasn't used or they were stretching the pot that was made by adding water to it."
Pros: "Flight attendants were humorous"
Cons: "WestJet chose to not delay a connecting flight by 30 minutes after their first leg flight was delayed by just over an hour. This resulted in a 1 hour Calgary layover turning into 11 hours. Instead of arriving in Regina at 1 pm, we got there at Midnight. Missed my only Saturday of visiting with family. No apology from WestJet. Received only $30 in compensation for meals to be divided by My daughter and I. I viewed this to be very cheap on the part of WestJest, with no consideration for the value of our time. Will make a point of avoiding them in future for absolute certain!!!!!!!"
Pros: "Staff is very pleasant"
Cons: "Where to start? Uncomfortable seats, one snack service, late boarding, late landing"
Pros: "Crew was great and very attentive. Seats surprisingly comfortable for economy."
Cons: "Never could connect to their Wifi. Not available for some reason. They rent you a tablet with entertainment, but choices are pretty limited for a 9.5 hour flight."
Pros: "Crew in terminal were helpful."
Cons: "No drinks (coke or liquor) and no snacks,"
Pros: "usual excellent/good service"
Cons: "no food served"
Cons: "they cancelled the flight and offered no alternatives for same day travel. i had to pay for a hotel room and wait many hours in line to get an alternative flight. they booked my sister on a different flight and would not rebook her to travel w me."
Pros: "I liked the free entertainment app"
Cons: "I didn't like the delay but that seemed unavoidable"
Pros: "The flight attendants were not only polite and courteous (as expected), but were funny, as well. Great service!"
Pros: "The boarding gate person from Westjet was excellent in the way he dealt with my missed flight..........kudos to him"
Cons: "The security staff were not prepared to deal with the sudden increase in volume of passengers. Since there were around 300 people ahead of me I knew I was probably not going to make my flight. I felt as though I wanted to ask everyone there if they minded me going to the front of the line as I was probably going to miss the flight, but felt too intimidated. Of course my onboard bag was flagged for further inspection so when I asked the security agent that was being absolutely riduculas with the inspectioin of the mans belongings ahead of me if she could take a look at mine as I was probably going to miss my flight she just gave me this evil look and said im already looking at this mans things. (she didnt need to state the obvious but maybe a little common sense and tact in helping to resolve customers problems would go a lot further than projecting her power trip. Not impressed at all."
Pros: "Plane change last minute causing ~2 hr delay No voucher or apologies offered for that Baggages took more than one hour to arrive .. Total delay more than 3 hours for a flight that till last minute was supposed to be on time ... Missed my ride in Toronto ... Crew unfriendly"
Pros: "The service was at the level that I was expecting. And there was the usual casual, yet professional upbeat vibe that the crew exhibited."
Cons: "The flight was slightly delayed... not sure if it was due to mechanical issues or not. Since I didn't have any connections at the end of this flight, all was good."
Cons: "My flight was cancelled two days in a row. I ended up taking a bus home which took about 14 hours. Overall it was the worst experience I ever had flying."
Cons: "1 hr delayed departure!!"
Pros: "Plane didn't crash"
Cons: "They lost my luggage, not sure what happened and they're not going to tell me so whatever. If this changes I will update my review."
Airlines flying from Vancouver Intl to New Jersey have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights