it was easy to navigate .
WiFi and free tv shows
My seat wouldn’t recline
Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule.
Seats were comfortable ... enough. Boarding process, once underway allowed me to get overhead bin and stash my other luggage in the seat below me. Flight wasn't overly booked (85-95%) so there appeared to be room for others to stretch out. Now about that crying kid...
Ugh. Weather delays. The flight was scheduled to board about 7P but it arrived late and they had to not only unload the self-loading cargo, but clean up afterwards. Would be nice to get a better estimate as to how long it would take to board so that I could hang out in the lounge. In addition, departure from JFK was delayed as well, either we missed the IFR window or got stuck behind some traffic and I fell asleep on the plane only to wake up what seemed an hour later just getting ready to hit V1. No upgrade.
On time as scheduled.
There was one announcement about preboarding and none after that -- only one announcement about delay of 20 minutes but we were more than an Hour late boarding. That was 1st impression. Then, when we got on the plane, it was very old so made me worry about safety.
Good price for flight ticket
The flight attendants were jerks. Why can't I listen to my headphones before takeoff? Because of the safety speech? Are deaf people not allowed to fly? I was asked to take my headphones off during the safety speech, which I did. I put them back on after the speech and was yelled at. The lady in front of me had a dog. The lady across from me was talking on her cell phone. And the kids behind me were playing games on their iPad with no headphones and the sound on. No one said anything to them. Screw this airline.
Staff was courteous and tried to get people with large luggage to check it.
It took forever to load as people carried on huge bags that wouldn't fit in the overhead bins or under the seats. It took an extremely long time to get through American customs, and they were very rude, not caring if people missed connecting flights. They wouldn't add workers. Some almost missed the flight. P
Nice friendly staff in plane, and experienced staff at airport (unlike in Okinawa, Tokyo and Osaka). Nice to be able to recheck bags and clear US customs in Vancouver, BC thanks to the US section of the terminal, so that we didn't have to do that upon arrival in Portland.
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