Service was okay except attendant over served alcohol to passenger and passenger got tipsy and made me uncomfortable
Could not make the flight. No one would help us at all
Great flight, great landing, nice staff. Our seats were a little cramped.
Overall good experience. The wait for baggage at our destination was quite long, but other than that everything was good as expected
Do not fly on WestJet if you have a connection. It failed to integrate with my connecting Delta flight and I almost missed it.
The experience was good just the upcharge of over a hundred dollars was not cool.
There was a man who was very rude at boarding. On the other hand personal bag measuring box is too small compared to USA airlines,
The process and flight were both smooth and trouble free
everything was fine expect massive delays - not the airline’s fault
Seat back entertainment monitors would be nice. We did enjoy the In-Flight WiFi.
Never flown with Air Canada before, but it's now a top choice! Loved it!
Horrible crew, horrible seats configuration, ridiculous space in the toilets, Air Canada is no longer a option.
Disappointing experience with the cabin crews on this Air Canada flight. Some crew members came across as quite rude, and one bumped into my arm without even acknowledging it or apologising. A little courtesy and kindness would have gone a long way. Air turbulence is understandable. Human turbulence from the crew, less so.
Crew at gate and onboard were just very OK, not very friendly and honestly seemed bothered to be there. I will give a shout out to still selling headphones for those who forgot.
Flight Boarded and departed on time. The Flight crew was very friendly and accommodating. The aircraft was clean and free from clutter and debris. I will be happy to recommend Air Canada to my friends and relatives for their flight needs. They were very attentive and responsive to our needs as Senior citizens.
We upgraded to business class. First time on Air Canada business class and they ran out of the better prawn dinner and we got chicken. Beds not as good as on Quantas
Everything. The crew was so friendly, helpful & smiled. We had an excellent flight getting in earlier.
Very tight seats - no legroom at all, very tight to the person in front of you. If you have basic fare, you are loading zone 6 regardless of where you are sitting in the plane - meaning even as a middle aisle person at the front of the plane, I had to get people to get up and let me in as they had boarded earlier. Having to pay for a carry on is criminal. I am a frequent flyer, and air Canada has now joined the list of other terrible North American Airlines.
Flight departed significantly late with no announcements being made. Woman behind me would not allow me to recline my seat so I was unable to comfortably sleep. Flight attendant not very responsive. Slow to pick up garbage after meal. Not a good experience at all. I felt like cattle rather than like a valued customer
Got denied my flight was told on Google that Air Canada was supposed to book me a flight back home because I never was able to go to my destination. They did not help me whatsoever. I had to book a whole new flight for that reason I would write this is zero
Never made it to Lufthansa because of Air Canadas negligence.
I never got to Lufthansa because of Air Canadas negligence.
The flight got delayed 3 hours from Montreal and we missed our connecting flight so it was a long journey
The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Everything well done and customer oriented There entertainment system is difficult to navigate
Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.
Service onboard is one of the best nowadays, on top of the regular meals they offer more drinks during the whole flight and crew is super nice and helpful. I truly enjoy to fly in BA.
Someone switched seats in business class so they could sit together and we were left apart (3). Very disappointing. Staff did nothing
I had a mixed experience on this flight. The plane itself was comfortable, the flight was smooth, and the entertainment selection was excellent with plenty of movie options. However, the service fell short. I had an entire row to myself and fell asleep with a blanket over me. A flight attendant, Karleigh, woke me up to see if I had my seatbelt on, which felt unnecessary given the situation. Meanwhile, trash sat uncollected on the tray at the end of the row and was never picked up. During the second meal service, no one woke me up, and when I used the call button multiple times, there was no response. I eventually had to walk to the back to ask for assistance. There was also a long stretch without snacks, and when I requested something savory, I was dropped off sweet options, which wasn’t ideal. Overall, while the flight itself was comfortable, the lack of attentiveness and responsiveness from the crew made the experience disappointing.
Worst airline in the world. They downgraded me from business class to economy with no compensation.
Flight delayed, connection was not at gate listed and so missed, staff were rude at Heathrow, phone tree stupid and difficult, took me 21 actual hours to reach my destination. Almost lost my hotel reservation after walking in a strange city alone after midnight because they would not put me up in a hotel at sfo or heathrow. I will never fly BA again and will tell all people and Instagram followers never to fly BA.
It is an airline that has the service that used to be in the old times as a standard and now is rare. Very good.
I was unable to board this flight because of visa changes that I was not alerted about and I’ve been unable to contact Kayak to obtain a refund / credit anything.
Need thicker and wider blankets. Food was below standard especially in the fist leg.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
The flat beds. Other than that, the place was not clean.
The boarding process is a nightmare. They put you on a bus for 30 minutes with no air flow. The process was extremely slow and we were behind schedule so they auto rebooked us on a flight for our layover. The new flight was 4 hours later in the day, we landed an hour and 45 minutes before our layover flight so this was completely unnecessary. When I called to get us back on the original flight the support staff was useless
It’s a budget-friendly airline, so expect smaller meal and snack portions and no free alcohol to drink on international flights. Airline food is never exciting in economy class, so I always plan on taking my own food and snacks- and I don’t consume alcohol, so no complaints from me! Flight attendants were friendly, attentive, and helpful. The airplane was newer with USB a+c charging ports, massive infotainment screens, and a lot of entertainment media to choose from. The airplane seats are less padded than other airlines I’ve been to, but the benefit is that there was more legroom because of the thinner seat profiles. Honestly, more legroom gave me more comfort than having more padding on a seat (which just gets flattened over time and repeated use) Overall, I really liked my Condor experiences (4 different planes) from LAX-Frankfurt-Barcelona and back. I would not hesitate to fly with them in the future, if the prices are lower than other companies
They made us walk thru entire Frankfurt Airport, which at this age. With very less time, we had to run. It was unacceptable.
They answer the phone promptly. Crew is friendly and they work efficiently.
I flew premium economy. My only complaint is the size of the bathroom. I am 6’2 I. Tried to rush my teeth in there and ended up getting toothpaste and water in my pants. And the only way to do it was by sitting on the toilet
My flight was delayed twice. It finally left 24 hours later. In addition there were conflicting messages between kayak and condor that made the experience worse.
Upgraded to premium economy at the gate. Well worth it!
The flight was canceled and airlines did nothing to accommodate the passengers. After few hours they booked me randomly on a flight that had long layover and didn’t provide any compensation or effort to help. The crew was rude, no representation on the airport. Everything needs to be on call and agents there had no knowledge or control. For everything, they were like we can’t do it and you need to file a claim later. That was not helpful at all and will not make my travel experience any easier. Very disappointed in their service.
Great plane and flight attendants. The person next to me had a DISGUSTING smelling mouth and breath, so that was nasty to deal with the whole flight. Brush your teeth, people! Condor was amazing, though :-)
It would be nice to have a cleaner facility, it was hard to access it. It was always full of people working in that space. The covers and especially the matt of bad quality and old. Many times reused. I would not use it. Food: the bread rolls were old, and food had strange choices. Chicken was terrible.
