Pros: "Very little to like flying like this"
Cons: "This is a cut rate airline and if that is what you want and nothing else available this is your flight"
Cons: "Easy Jet is not available to check in on a Kiosk in Venice and you have to go to another floor to find it. Once there the staff were less then helpful and all passengers seemed confused from a total lack of communication. Will not take Easy Jet again if other options are available."
Pros: "The online tutorials are very helpful. Once the counters were open it was very easy to check our luggage and the option for holding the cabin bag is a plus."
Cons: "There was no announcement when to start boarding the plane. We paid extra for more leg room and I’m glad we did. The space between rows is minimal."
Pros: "My flight got cancelled. The crew was extremely rude at the airport. Ended up taking another flight to Luton airport instead of Gatwick. Once landed the luggage pick-up took almost an hour. Then, I had to to take a bus and two trains to get to a hotel in Gatwick. The whole experience was horrible."
Cons: "We were waiting in the bus for a very long time"
Pros: "Travel on time"
Cons: "Boarding was a mess, we rather to wait and be the last, it took more than 1 hour the boarding process with not that many passengers"
Cons: "Airport - took way way too long for security. I had to rush which was v v difficult as I have a Prosthetic right leg!! Plus security took away my aftershave but yet allowed a lady to bring in a 500ml skin cream!?!?"
Pros: "Staff friendly and helpful"
Cons: "No entertainment. Very cramped seats."
Pros: "All was great during take off and but landing was a bit of a hard bump. Non of the hot food was available as the oven was broken."
Cons: "I tried to explain to the Kiwi associates 10 hours before departure that San Marco in Venice was flooded and that there was no way to get out of the hotel and to the airport. I tried to change my flight and was told that nothing could be done but that I would get a call in 2 -4 hours with a solution but did not. I missed the flight and fear that I will miss my connection. Stuck."
Pros: "Liked the easy check in"
Cons: "Didn’t allow me to take bagpack and my carry on at the same time"
Pros: "I don't recall liking much of anything."
Cons: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Pros: "For a trip lasting less than 2 hours, an agent told me a small personal bag was allowed. After waiting on a huge line to board my plane, turns out I had to shove my bag into my carry on luggage because I was misguided by the EasyJet agent entirely. Awful service in comparison to line lengths and rules, idiotic overlook by staff and generally subpar airline service."
Cons: "Staff agent said a tiny carry on purse was allowed (mine was so small that it could’ve easily slipped into the pocket of the back of the seat in front of me). When I was ready to board I was rushed to stuff my bag in my carry on despite being told previously it was allowed. Also an incident where another passengers water bottle spilled onto my carry on (no doubtedly) because he was forced to stuff the tiniest of all things into his carry luggage) was handled very poorly by staff, with annoyance that we brought it to attention."
Pros: "Liverpool airport is really easy to arrive at and get to your gate. easyJet have some relaxed Liverpool staff and with Liverpool airport and easyJet Liverpool staff you have a relaxed combination."
Cons: "Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company."
Cons: "Our carry on bag was deemed oversized (standard US size carry-on), and we were charged 47 euros to check the bag. It also took over 40 minutes for the bags from our flight to load onto the baggage carousel. There was NO communication about the bag size/charges,etc. until we arrived at the counter to check in for our flight. They have an agent who monitors bags- you will not sneak by."
Pros: "No information was available and no one was available to help."
Cons: "I will never use easyJet again"
Pros: "Started boarding in plenty of time. Bus to plane. On time. Easy. Friendly. Check in at Marco Polo a bit confusing with self service but once we figured it out it was good. Didn’t try food and no entertainment on a one hour flight-not needed."
Pros: "Comfortable new plane. Pleasant staff. Captain willing to stand in front of passengers and explain why the flight was delayed and offer the opportunity to visit the flight deck - a very human face."
Cons: "Fight was delayed for over an hour but hey, it happens."
Cons: "My wife and I were traveling to Paris for our Honeymoon. Due to traffic, an accident, and a flat tire, it took us 3 hours to get to the Airport, even though it was a 1 hour ride. We were not allowed to check our luggage on to the plane because we were 1 minute late. Our flight was scheduled for 18:00 and the cut off for the luggage check was at 17:20. The EasyJet employees were very rude telling us we were late, despite the fact that there were people checking their bags on to that flight as we spoke. We will never again use EasyJet. Completely ruined our Honeymoon."
Pros: "Quick flight, great take off and smooth landing"
Pros: "AWESOME would do it again!"
Cons: "Nothing in particular to dislike but i wish there was more organization when it came to the flight delay and the boarding process."
Cons: "What I do not like is that EasyJet always run late at least to Paris Charles De Gaulle You borrow steal and use other planes to plug holes created by poor planning or at least that is how it appears. Guessing that explains the recent press."
Cons: "Chairs are broken"
Pros: "Ticket price"
Cons: "Bag fees added to price and agents at the airport made mistakes and we got overcharged, had they simply told us it was too stuffed we could have paid less at check in."
Cons: "Our plane to Nice was diverted to Marseille airport. We were told the airport was closed, however, all other flights seem to be landing at the "closed" airport. After landing at Marseille, the captain told us that we would refuel and fly back to Nice. After a long wait stuck in the hot, stuffy and cramped cabin, the captain announced that he received a call from EasyJet's London office directing him to discontinue the flight because it was more economical to bus the passengers back to Nice. Some passengers refused to deplane and the crew called the police to force them off the plane. The crew was hostile and at no point apologized for the situation. No buses were present when we deplaned. No instructions were given. We simply sat in an uncomfortable holding area for more than three hours without sufficient information or help. If anyone asked for further information they were literally threatened with arrest. In a few cases the police were called by EasyJet staff but the officers unsurprisingly refused to actually arrest someone for such an absurd reason. After an excruciating wait the buses arrived. It took three more hours to get back to Nice. We were dumped there in the middle of the night with no help or assistance. The airport was like a ghost town. It was the worst flight ever. No more EasyJet."
Pros: "We were kept well informed about the delay. Appreciated the captain coming out to explain very quickly what the problem was."
Cons: "Thought I'd got a window seat at the back instead very claustrophobic seat with no view."
Cons: "My flight was delayed over an hour so I missed another flight on another airline now I am stuck at the airport for 24 hours until the next flight"
Pros: "the plane was clean"
Cons: "the whole boarding process is so bad. There are no clearly marked lines. People get in the priority line unknowingly and then get sent the back of the economy line because they didn't know. Not knowing the gate until 60 minutes before the flight is also annoying - you walk through security and then it can be 1 of 90 gates. Checking in is ridiculous too - you can wait in line and then be told 'we are checking people in for this flight yet'. But there are no signs saying what flights can check in. the baggage restrictions are ridiculous too. We saw several people have to check their bags even though they easily fit in the overhead. All in all - easyjet is a cheap flight but you get what you pay for. I will mostly likely never fly with them again."
Pros: "price of flight was very good"
Cons: "Carry on baggage policy restrictions for non-members. High price of checking carry on baggage at airport. Only one person at customer service window who also served as cashier. We could not pay your fees at check-in counter although we already stood in line once."
Cons: "No sucked"
Pros: "Lots of legroom."
Cons: "Had to stand in line for over 1 hour to get boarding passes. Need to install kiosks. Boarding process was a disaster. Boarded Speedy Jet members and then everybody else. Boarding group number was irrelevant. Nobody was at the gate until the time the plane was scheduled to depart."
Cons: "We were a family of 4 traveling to Paris from Barcelona and had minimal luggage, yet the attendant singled us out and made us pay 60 Euro per bag to stow our carry-on bags. We had small book bags/purses and I tried to explain that they were our purses. She wouldn't listen. Our luggage was taken, we paid 60 Euro for 3 pieces to be stowed. Once we got on the plane, there were at least 14 people that boarded with a small roller carryon (like ours) and a backpack purse or small backpack. There was also plenty of room in the overhead bins as the flight was not full. In addition, one of our carry-on bags was torn apart by the time we arrived in Paris---the wheels were broken off and it would no longer roll. I am not sure why we were singled out when others had the same or much bigger luggage on the plane. Disappointed."
Pros: "Service from everyone was great"
Pros: "Flight was comfortable. Good legspace at my seat."
Cons: "Boarding was terrible. They put everyone in a bus for like 15 minutes. Then they had us all standing outside in the rain in a long line waiting to board the plane. Crew seemed inexperienced. They had a hard time making decisions with where to put people's bags in the overhead compartments, so much so that passengers took it upon themselves to offer opinions about where bags could be be placed which just prolonged the process. The pilot sounded depressed/not very friendly when he spoke to us on the intercom, didn't give me a good feeling about my journey. Usually pilots speaking to the passengers are cheerful and make an effort to put you at ease in prep for your journey. On easyjet you have to pay for any food or drinks. That sucks. There is no entertainment, just a magazine which is short on interesting articles and mainly just tries to sell you stuff."
Cons: "Being delayed Not being told anything"
Pros: "Staff on the flight was nice. Counter stuff processed my ETA wrong."
Cons: "Counter staff processed did not process my ETA correctly leading me to have trouble with immigration. My flight was not comfortable. The seats had no padding and no cushions."
Pros: "The crew were very helpful. Also I enjoyed my seating arrangements."
Pros: "Comply plane and nice staffs with a decent variety of snacks, sandwiches and drinks."
Cons: "Nothing really"
Cons: "Speedy boarding in Venice is a complete fraud, and they should be banned from offering it! They do not manage the passengers as they board the bus to go to the aircraft, so the reserved area for SB passengers becomes full of people who did not pay for the service. Then people sneak into the seats at the front of he plane that are also an extra fee, and the flight attendants refuse to check their boarding cards."
Pros: "Generally good experience. Nice cabin crew. Did not eat but had a drink."
Cons: "Gin and tonic spoiled by the tonic water! Paying more than £5 for one glass I would hope to have Schweppes! Not Fever tree, which tastes awful!"
Pros: "Everything went well."
Cons: "No problems."
Pros: "It was an hour and a half late going; an hour late returning. Coming back check in staff bothered me about me carry on bag, which were the same I had taken out on Easy Jet."
Pros: "Flight was on time"
Cons: "Price was higher than most EU flights"