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Scores according to KAYAK customer reviews
Pros: "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"
Cons: "I had no vegetarian dinner"
Cons: "I didn’t make the flight to Antayla because the airport customs takes too long, kayak needs to let travelers know they need a visa and passport to travel through IST. Also tight connections are impossible."
Pros: "Seats extremely tight."
Pros: "Check in staff was very nice Crew on board not so professional Food was ok"
Cons: "Seats not comfortable Limited movie selection Flight connection time too long"
Pros: "Good, staff"
Pros: "All the stuff very kind"
Cons: "I don’t like the airport service for well chairs"
Cons: "It was an excelent flight. The cabin crew was very nice and the servise was excellent. The food was very delicious and it was Turkish food. The flight wasn't boring and we even didn't notice how time passed and we landed in Istanbul. We didn't need to wait for our luggage. Thank you very much."
Pros: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Cons: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
Cons: "The food"
Pros: "food taste"
Cons: "boarding time staff friendlines and help security of passengers piloting errors"
Pros: "The flight and crew were fine. But I am frustrated with Turkish Airlines and their non-response about my tax refund for a flight I did not use."
Cons: "I am disappointed that Turkish Airlines has not responded to my request for a refund on taxes for this same flight that I did not use on February 19 because I was sick. Dhaka-Istanbul-Tirana-Istanbul-Chicago. They made me pay double what I paid for the entire round trip flight to move this flight 2 days later when I was well enough to fly. I have called and written several times and they have not responded. I have used Turkish Airlines for years and this is very disappointing, I am entitled to the airport taxes that I paid and did not use."
Pros: "Turkish A/L always professional and efficient."
Cons: "Unmanaged two-year olds crying throughout the 10-hour flight. Will avoid IST going forward as well. Chaotic airport with little or no management present. Had to wait through SIX separate lines for a simple flight transfer. Had the body scans TWICE. Ridiculous. Nearly missed my 10-hour flight to Chicago."
Cons: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Pros: "Polite crew, comfortable enough"
Cons: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."
Pros: "Airplane crew was amazingly friendly and helpful"
Cons: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Pros: "Entertainment was OK boarding was a good comfortable sitting."
Cons: "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."
Pros: "I'm happy and will continue to fly Turkish."
Pros: "Fast boarding and well maintained airplane"
Cons: "Flight attendants could check on passengers more often. They seemed to just serve the standard drinks/meals and then disappear."
Cons: "same, boarding crew was not friendly, and it took a while for boarding."
Pros: "EVERYTHING !!!!"
Cons: "NOTHING TO UNLIKE"
Pros: "Everything seervice greatzwhe"
Cons: "When the flight was over"
Pros: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Cons: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
Pros: "The overall experience was good"
Cons: "The food is not so good."
Pros: "I appreciate the food service -- receiving two full meals for the 12-hour flight is critical to maintaining a relatively good mood."
Cons: "I didn't like that the ticket desk doesn't know the regulations on what deices are or are not allowed on the aircraft. I really didn't like having my e-reader taken away from me when changing planes in Istanbul (with no explanation as to what was happening or how I'd get it back) nor the fact that over 200 people had to pick up devices at JFK and only two employees were retrieving them."
Pros: "Food and drinks,"
Cons: "No USB outlets."
Pros: "Food, service, comfort packs."
Cons: "Too bad there's no entertainment options, or even wifi, on these relatively short flights."
Cons: "Great service and on time all the way"
Pros: "Great crew and service"
Pros: "We boarded on time, very well run, the food was great, great movie choice"
Cons: "The seats could use upgrading. I've flown aturkish quite a bit. Some planes have comfy seats, some are very still"
Cons: "Waiting over 2h in the customs in Istanbul."
Pros: "The entire inflight experience was great from start to finish."
Cons: "I approached the Transfer Desk when there was no line and asked the person working if it was possible to switch to an exit row seat because of my height. The man helping me lied to my face and told me that he could not make the change because the flight was full. when I got on the plane, there were over two dozen empty seats. It was very clear that he just did not want to invest the few seconds it would take to address my concern, or give me a credible reason why he could not make the change."
Pros: "Food and service great"
Pros: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"
Pros: "Good flight"
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Cons: "Flight left late, bathroom was very dirty, and for some reason everyone around me got a meal, but I did not! I usually really like flying with Turkish, but this flight was disappointing."
Cons: "Stuardess was very rude and banged on the bathroom door while people were in the bathroom, including me and there was no turbulence. Also would not let people stand and called the captain to lie that there was turbulence so people would seat and he did. Told people to sit down even though they were waiting to go to the bathroom."
Cons: "You broke my suitcase"
Pros: "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"
Pros: "The steward was very nice. He let me store my special salad and pudding."
Cons: "I've flown Turkish Airlines for years, and in the recent months I've noticed the thing I really loved about them- their service, food and beverages, have gone down. The quality and availability isn't what it was 3 or 4 years ago."
Pros: "My seat was comfortable, the food and drink were good. In flight entertainment options were plentiful and satisfactory."
Cons: "Boarding started on time, but took far longer than necessary. Plane took off an hour after schedule which caused us to have to sprint through the Istanbul airport to meet our connector. And once we arrived in final destination, our baggage never made it onto the connecting flight.."
Pros: "Friendly smiling faces, smooth boarding, clean and fresh seats, excellent in-flight entertainment, delicious food and timeliness of flight. THY is always on the top!"
Pros: "Included meal and entertainment"
Cons: "AC only on for takeoff and landing. Not much water so became very dehydrated and overly warm."
Pros: "Helpful crew. Screens for entertainment and information at each seat."
Cons: "Both meals were penne pasta, as was the previous flight's. Should be more varied."
Pros: "Friendly crew."
Cons: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"
Cons: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
Pros: "My crew was very attentive"
Cons: "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."
Pros: "Flight was mostly empty and it’s a short trip."
Cons: "Super hot inside the cabin and little we could do to lower the temp"
Cons: "There crew was not welcoming nor understanding of the passengers' frustrations caused by the delays. There was no air-conditioning on the flight, no air circulation to speak of. No food was served due to turbulence or so we were told."
Pros: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Cons: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Cons: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
Cons: "Boarded onetime, maybe a little early, but still departed 25 minutes late for no apparent reason. This caused me to nearly miss my connecting flight. Got to the gate just as they were about finished boarding."
Pros: "flight took off exactly on time & arrived on time"
Pros: "Arrived on time"
Cons: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."
Pros: "Early arrival!"
Pros: "Very nice new plane."
Pros: "Quick flight"
Cons: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."
Pros: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Cons: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Cons: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."
Cons: "The crew was very disappointing!!!!!!"
Cons: "No overhead space"
Pros: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Cons: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."
Cons: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."
Pros: "Not a thing"
Cons: "I wish these airlines would remember that people on the place are PEOPLE. After multiple delays, including one where we sat on a hot plane for over an hour, they did very little to make us comfortable. There's a reason why AA sits right next to United in terms of poor customer experiences"
Pros: "Breakfast on GDL-DFW and movie"
Cons: "One hour delay on account of missing signatures from some mechanic according to the captain’s weak and shallow account of the facts. Flew with a 1st class upgrade to DFW and upon missing the connection to DSM (imputable to AA) I would have expected AA to have me await my later conection (3 hrs AA 2488) in the Admiral’s club especially after having paid for the upgrade. Instead, the bozo at the Admiral’s Club entrance in Terminal A A23 indicated that only Mexico City passengers were allowed into the Club even if as a GDL passenger I had a 1st class boarding pass. Poor and misguided management of the moment of truth on behalf of your employee with a 1 Million Miler customer. My experience recently with Delta and United has been with more open minded, customer centric and better trained airline staff. Disappointing and hope someone will read this and let me know that my note was heard. What is next?"
Pros: "In flight movies were free."
Cons: "Poor customer service in Spain. Poor boarding procedures. You have to pay for advance seating, even 24 hours in advance. That should not be the case for an international long flight. Very poor food. My friend and I could not sit together on a nine hour flight."
Pros: "The stewards were very positive in how they served"
Cons: "We had multiple delays. I really did wonder about the ability of the pilate for takeoff because the engine "turned off" before we took off. The headphone connection was broken on the plane so I had to constantly try to move my headphone plug in around to make sure the sound was at least coming through one ear."
Pros: "Entire flight crew was friendly and helpful!"
Pros: "The crew members were friendly."
Cons: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Cons: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Pros: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Cons: "Seats are cramped"
Pros: "40 minute flight, on time, no complaints."
Pros: "see above"
Cons: "see above"
Pros: "Amazing flight..,......... Great service"
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Pros: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Cons: "The flight was perfect."
Pros: "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
Cons: "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."
Cons: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Pros: "Awesome crew. On time."
Pros: "worst experience. Airplane people not so good"
Pros: "Crew was nice"
Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Pros: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Cons: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"
Pros: "Good service, as efficient as possible"
Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"
Cons: "Old Equipment"
Pros: "The service was okay, they were polite."
Cons: "The plane took forever to load, the plane departed late, although the captain still claimed we would make it 10 minutes early we did not. And to top it off, we waited on the tarmac to find a gate because we were late. Thanks American, I appreciate the reminder as to why I never fly your airline."
Pros: "For the 9 hour flight it would have been nice to have a screen with movies available."
Pros: "Great crew support & well above the typical airline food."
Cons: "USB charging ports would been nice"
Pros: "We were boarding with one person in a wheelchair. They were extremely helpful and understanding."
Cons: "All was perfect"
Pros: "Fast boarding, on time, food was pretty good"
Cons: "Toothpaste on board"
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Cons: "Delayed. 3 hours on tarmac, no AC, then disembarked. Had to rebook another flight. Arrived to Vienna 9 hours late. The whole family lost one day of holidays. Will ask for compensation"
Pros: "Time!! All was on time! And arrived early !!"
Cons: "Pre-selection of seats,"
Pros: "Tre crew was fantastic"
Pros: "Staff polite and provided fast service."
Cons: "Boarding was hazy and let room for loosing the plane."
Pros: "Good service good flight fair food and nice seat."
Cons: "Biggest issue the start very lax re security, 2 people never wore their seatbelts at any time, take off and landing. They hardly checked anything."
Cons: "the poor Air Canada Rouge employee boarding the passengers from the gate was alone but it was hard to see her working so hard. There should have been 2 employees there as it was very busy and many had to wait. I had wheelchair assistance and was left at the wrong exit for my shuttle and had to walk quite a distance, which took me a very long time, and therefore added over an hour to my travel home."
Pros: "Tried so hard to be friendly & cheerful to flight attendants & they were pretty humorless."
Cons: "Mostly everything"
Cons: "Canada rouge"
Cons: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Pros: "I love the variety of entertainment, it never fails."
Cons: "I didnt like how snacks werent included for my 6 hour flght. Also the amount of waste made with all those plastic cups is astonishingly ridiculous. Switch to a more green solution!!!"
Pros: "The crew was exceptionallly good. They knew the passengers were annoyed because of the delay in takeoff and they made it up to us with Extra care and attention. Very pleasant people"
Cons: "The flight was about 40 minutes late taking off."
Pros: "Non eventful flight"
Cons: "We departed late"
Cons: "We were delayed over an hour in total"
Pros: "Helpful and considerate staff when my friend was sick"
Cons: "The delays to leaving the airplane port."
Cons: "They sold my mom's tix. Didn't let her board. She had to buy new ticket!!! For 1200!!! Terrible experience"
Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Pros: "Crew was very nice and helpful."
Cons: "Didn't like how we had access to wifi but only to use the air Canada app and not for our personal apps."
Cons: "Boarding gate very small"
Pros: "Flight was on time, crew courteous."
Pros: "Flight was good on time ..flight crew good as well coming to toronto from trinidad ..however from toronto was a totsl disaster..long lines with confusion with 3 flights being checked in at once ..sent to other line 1 person checking in people then sent back again across hall to check in baggage ..was ridiculous aa such a big airline n chaos to get on flight ..also left more than an hr later with all the confusion"
Pros: "The crew tried to be nice."
Cons: "Boarding was completely disorganized. The flight was meant to depart at 3:30, we didn't start boarding until 4 and we didn't take off until 6. The flight was too full and the plane too heavy so extra fuel needed to get be left behind, which meant we had to land in Jamaica refuel and then head to Toronto. Arrival time was meant to Be 10:30pm and we arrived around 1:30am."
Cons: "Crew service"
Cons: "The flight attendant looked like she was drunk. The flight was overbooked and the boarding agent asked people to stay for a later flight. There was also a Air Canada crew member who looked like he was on standby for our flight, his last name was Campbell. Once we boarded the plane we noticed that the crew member had been given a seat on the plane, where a mother with three children that was also on standby had to stay for a later flight. Not sure how 1) you overbook a flight, and much less 2) give a seat to a crew member over a customer."
Pros: "The food"
Cons: "The crew was absolutely terrible and very rude"
Pros: "Small plane but very comfortable. This flight as well as the other 3 we were on were on time with a professional staff. 5 Stars for this Air Canada!"
Pros: "The boarding process was quick and the crew was friendly and professional"
Cons: "The only problem I had on the flight occurred in Cincinnati when my wife got lectured that her bag weighed to much for plane side check-in. The baggage handlers at CVG were rather rude."
Pros: "The entertainment at my assigned seat was not working so they offered me a change in seat prior to boarding, was a better seat with more leg room, and I could listen to music to try to sleep the airline offered $10 to spend for food in airport, that was nice. the crew on the plane were great."
Cons: "the flight had an extended delay >3 hours, they did their best I suppose to keep people updated. I had flown from Barcelona and already had a 4 hour layover so I was extremely tired."
Cons: "I did not take it."
Pros: "The staff were friendly even though the flight was completely full"
Pros: "The flight attendant."
Cons: "Toronto Terminal F is kind of how I envision a third-world country. At least at the higher-number gates, it's very dreary, with an occasional flying insect and signs hanging from the ceiling. Worse is the lack of air conditioning and the sporadic wi-fi service. Worst of all was the almost two-hour delay and changing our departure gate at least five times. Two fellow passengers (one a native of Toronto) said it was always like that. The trip from Toronto to London and back was fine, but I'll try very hard to avoid Air Canada and its Terminal F."
Pros: "Roomy seats"
Cons: "All the flights left late. Not enough room for carry on luggage. No free booze on International flight"
Pros: "All was good as it was not a Rouge plane."
Cons: "Needed a bandaid as got a paper cut but it took forever for the stewardess to get me one.Had to remind her again."
Cons: "That we were 50 mins late taking off and it wasn't weather related."
Pros: "Landed alive in vancouver"
Cons: "Second time in two months that they delayed my flight by at least 3 hours."
Cons: "Everything from customer service to flight."
Pros: "People were nice wHen airline made them available to us. But business lounge, special services, and other services were not available in Toronto when we wanted them."
Cons: "Connecting flight was repeatedly delayed. Then finally cancelled because no crew was provided by the airline. Since this was only announced so late - after midnight - hotel rooms were no longer available we had to try to sleep on the floor in the departure hall. Maybe ok for 20 year old travelers. Not for 75 year olds like me who paid business class fare so as to hopefully avoid some of the rigors of travel. I managed to catch up on some sleep the next day in the business lounge while eating for my rescheduled connection. Still it has taken an additional period to physically recover from this experience."
Cons: "Once again over an hour late due to maintenance issues. Air Canada uses a subcontractor airline for their Cincinnati flights that has a horrible track record. AVOID!"
Pros: "eventually getting home and the woman next to me with whom I was able to discuss our shared misery."
Cons: "Worst experience. My connecting flight I had originally booked was cancelled, leaving. me with a six hour layover. I had no desire to shop duty free and was tired from my previous flight so I went to the gate which my flight would eventually leave from. While standing, since seating was extremely limited, and sitting at this gate I observed that every flight was either delayed or cancelled. Employees milled about with their backs to passengers with little regard to those inconvenienced, they seemed to be completely clueless when asked simple questions. The Pearson Airport was the most disorganized and inconvenient airport I have ever had the misfortune to experience. The toilet on this flight was broken and we were only informed right before boarding, making the decision to go while I could I missed them saying they were going to take our carry on bags away from us to stow below. I had medicine and camera lenses and other items I was wary of leaving my possession and had to sit on the tarmac a few minutes to re-situate my personal items. I have no intentions of flying through Pearson ever again."
Pros: "Nothing, I was rebooked for next day but was routed with connection through Chicago"
Cons: "Flight was cancelled due to lack of crew and I was rebooked with a connection through Chigago. while Air Canada provided a room and food vouchers it took 2 hours to get bag and caused significant disruption to my plans. Very displeased."
Cons: "No food. Beverage only."
Cons: "We almost missed our connection and no concern, communication, or assistance from crew. They should allow close timed flights priority thru process."
Pros: "I enjoyed the entertainment option."
Cons: "Wish there were more choices for new movies."
Pros: "It started with some of the computers were not working some of the people that worked there had very bad attitude,"