Pros: "The stewardess working first class was very rude to my son. Her negative attitude set the tone for the entire flight and ruined our experience."
Cons: "Stop pandering fear with masks."
Cons: "Everything was great"
Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."
Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."
Pros: "Crew was great"
Cons: "All was great"
Pros: "The crew was amazing! They were helpful and professional. Made the flight wonderful. Our stewardess, Brenda Joyce, has great energy. My daughters and I were taking a trip to honor my husband who recently passed and she was phenomenal at keeping our spirits up."
Cons: "Better snacks."
Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."
Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."
Pros: "Departed on time. Very courteous crew."
Cons: "The floor of the aircraft was cold!"
Pros: "Ease of boarding and deboarding"
Cons: "The flight was delayed (naturally) so the crew was rushed and inattentive. No pre-flight beverages in first class, and then no follow up service once aloft unless you asked. Makes me wonder why I’m paying extra for mediocre service."
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Cons: "It was a late flight and didn't see the flight crew much at all"
Cons: "Ac not working properly. Hot."
Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."
Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"
Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."
Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Cons: "Loud annoying flight attendants. On the plane, off the plane. Terrible delays"
Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."
Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"
Cons: "Not enough room. Could have better technology and better food choices."
Pros: "The plane was on time, the crew was friendly, no delays, landing was fine. In fact we actually made it a little before the time that we were scheduled. Since the flight was so short, I did not have any food."
Cons: "The seats were a little small."
Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "The crew and service were outstanding, seat was comfortable."
Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."
Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"
Pros: "Boarding went smoothly. No delays were encountered. Everyone behaved themselves.no"
Cons: "Only problem was I couldn't get connected to the wi-GI."
Cons: "Super delayed. Sat on runway for 2.5 hours"
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Cons: "Delayed flight, mechanical"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Pros: "Getting to ATL"
Cons: "We boarded, they closed the door, told us to turn our phones off, acted like we were leaving, then informed us we had an hour delay. The flight attendants remarked that they couldn't hold us hostage and could get off if we want. The whole thing wasn't done properly."
Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."
Pros: "Got on earlier flight as standby."
Pros: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."
Cons: "Paid for Comfort+ at the Kiosk. My app said I had a Comfort+ seat, but at boarding found out I had two (yes, two) non Comfort+ seats assigned to me. Had to call and tweet to get my payment for Comfort+ back. All in all a very poor showing for Delta's seat assignment and reservation system."
Cons: "Did not know they made planes with so little room inside. It was made for people under 5 foot tall with no carry on luggage. Crew took up over head luggage storage."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "The flights were all on time, in fact a bit early. The crew was very helpful, both on the ground and in the air. They were courteous and not patronizing."
Cons: "Offer more healthy choices for food. Give larger amounts of beverages particularly water."
Flight attendant for first class is definitely not a morning person. Oh and the WiFi DID NOT WORK!
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
WiFi did not work at all!
Cons: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"
Pros: "Easy boarding process, friendly crew member and smooth flight"
Cons: "The flight was delayed which impacted our connecting flight."
Pros: "Flight was mostly empty and it’s a short trip."
Pros: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Cons: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Cons: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"
Cons: "Cramped seating and illogical boarding process"
Pros: "Excellent seats and early arrival"
Cons: "Lack of food choices or entertainment"
Pros: "We got there."
Cons: "Long delay. We were worried we would miss our connection and we had to dash to catch our next flight."
Pros: "flight took off exactly on time & arrived on time"
Pros: "Very nice new plane."
Pros: "ontime easy boarding comfortable and quiet"
Cons: "no gluten/dairy free items"
Pros: "Quick flight"
Cons: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."
Pros: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Cons: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."
Cons: "The crew was very disappointing!!!!!!"
Pros: "Crew was wonderful"
Cons: "Not getting service even SW served on 45 min flight"
Cons: "No overhead space"
Cons: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."
Pros: "The plane was late but from that point everything was fine."
Cons: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."
Pros: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"
Cons: "Seats are cramped"
Pros: "The flight crew was very nice."
Cons: "Small, ol, uncomfortable plane."
Pros: "40 minute flight, on time, no complaints."
Cons: "did not use the flight. The flight was delayed and I would have missed the connection, so AA switched me to other flights."
Pros: "No big crowds trying to board. Everyone had room for their items in the over head. Love the one seat by itself. Very short flight but the one steward still served beverages and cookies."
Pros: "Our flight crew was very nice."
Cons: "it was a short flight, no food or drinks."
Pros: "see above"
Cons: "see above"
Pros: "Everything was fine"
Cons: "The trip was good"
Cons: "3 to 4 hour early flight should have chargers on the plane."
Pros: "Easy to change the flight to another time of the day."
Cons: "Very good. Service. They try to bring customers ‘ convenience."
Pros: "The crew were very kind and helpful, going above what was needed!"
Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."
Pros: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Cons: "The flight was perfect."
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "My flight was very good and I had no issues.I was very surprised how smooth everything went and I will be use kayak again."
Cons: "There was nothing to dislike.I will use kayak again I know that much"
Pros: "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
Cons: "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."
Pros: "Excellent service and very friendly; thanks!"
Cons: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Pros: "Awesome crew. On time."
Pros: "worst experience. Airplane people not so good"
Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"
Cons: "Unprofessional, rude, unorganized, & just ridiculous!!!!"
The flight overall wasn't bad, but there were some earphones left in the seat back in front of me that made me go "eww." I also couldn't get the attendant to bring me a pair of earphones or show me where to plug in to watch movies or TV. There was also a bottle of water rolling on the floor, but that could have been dropped by a passenger on this flight. Overall, I had a "meh" experience.
Pros: "Boarded quickly and got into air fast."
Cons: "Way behind schedule and virtually no snacks or drinks."
Pros: "Plane on time"
Cons: "Newark airport security was awful. Only one X-ray security area. Small tight area. No air. Security/TSA kept blaming the customer’s for the slowness. When is lack of X-ray and machines."
Pros: "They lost my luggage."
Pros: "Missed this flight"
Cons: "Missed this flight"
Pros: "Kept getting bumped into"
Cons: "Seats were too small; my knees were always against the seat in front of me. Take-off from Dulles was extremely rough. The landing wasn't much better."
Pros: "Amazing amount of legroom! Very comfortable seating, even in economy."
Cons: "I would like to see passengers behave better. One lady pushed in at boarding and went ahead despite the checker telling her she was out of order, Another passenger used both underseat storage in front of him and under him so the person in back of him had no place to put things. Staff should try hard"
Cons: "When transferring our luggage from the flight from Panama, we had to walk all the way to the entrance of the airport as if we had just arrived there instead of being able to transfer the luggage directly. This was not communicated, and we ended up walking around a lot and having to ask at the info desk. When we finally got to the counter, the woman there gave confusing instructions and was incredibly rude to us. As for entertainment on the flight, we couldn't do anything without the app, which you have to get before you're on the plane. Boo."
Pros: "Quick and easy flight"
Pros: "Everything was as planned"
Pros: "Staff was friendly and helpful."
Cons: "This airline is never on time. Their employees are rude and unhelpful. Planes were dirty! I won’t fly them again"
Pros: "The service"
Cons: "Plane too small and uncomfortable"
Pros: "Eventually got to Chicago"
Cons: "Missed my connection"
Pros: "Boarding was fast and easy"
Cons: "Cramped seats"
Pros: "For the first time I did not fly on a puddle jumper. Not only was it a real jet, it had good seat comfort and leg room even in economy class. The crew was friendly and attentive. They came by with offerings of water at least 4 times for a 2+ hour flight. Contrast that with my last two 5 hour flights on Virgin and American where they came by with water — ONCE. WiFi wasn’t working for either flight and of course the lack of decent food is discouraging. The coffee has improved which is a plus. Overall, good job, United! Nice not to be jammed in like sardines for once."
Cons: "WiFi wasn’t working and food selection is non existent. Other than that, a very pleasant flight overall."
Pros: "On time!"
Cons: "Nothing - it was fine. We got home!!"
Pros: "Nice flight attendant"
Pros: "On time. Friendly employees"
Cons: "The snacks"
Pros: "Boarding was quick. The flight didn't take as long as listed. Overall satisfied with the experience"
Cons: "They are never on time, we had to stay in Chicago and miss two days of vacation because there was no flight crew. It seems they can never get their act together, and it never changes."
Pros: "I would give a 1 star ! Cancelled flight and by the time we reached home it was 2.30 in the morning ! Which is unacceptable ."
Pros: "Crew staff was excellent"
Cons: "Flight was delayed for 4 hours due to a delayed aircraft; followed by a broken seat. Seat seemed to have tape wrapped around the seat back tray."
Pros: "not much. only bless the gate agents for being able to rebook the plethora of travelers like me who get stranded."
Cons: "United Airlines constantly overbooks so you either don't get on, or you make the connecting flight. On my recent trip, I had to be rebooked on both flights to my destination, and both flights home. They really suck."
Pros: "Arrived early"
Cons: "Was way too hot on the plane."
Pros: "United delayed departure from ROA due to a crew and mx scheduling problem. Unable to make BOI connection. Not back until next day."
Cons: "United reflowed aircraft and aircrew to other "more important " flights."
Pros: "Liked the staff, always friendly even with several delays. The assist staff were excellent"
Cons: "Did not like the delays and gate changes - but that wasn't the airlines' fault"
Pros: "Dirty, tired airplane. This (and every other flight going out around our gate) was "oversold"- egging travelers to give up their seats"
Pros: "the plane was on time, smooth take off and landing, crew was efficient and friendly. it was great !"
Cons: "Group 5 was a very delayed boarding beyond what it should have been with no explanation. Felt like second class citizen"
Pros: "Seats were comfortable and had plenty of leg room"
Pros: "The crew were very understanding that we all just wanted to be home (the flight was delayed for three hours, so we didn't get home until 2am). They were efficient and got us home safely and quickly."
Cons: "I was not impressed with United and how they handled the delay. The staff did not care that we were waiting for 5 hours for a plane they couldn't even guarantee was coming. No workers were at the gate for a long time to even help out customers."
Pros: "Fast flight"
Cons: "feeling cramped"
Pros: "Short flight"
Cons: "Plane was delayed 1 hrs because short of crew member"
Pros: "Crew was very nice and was very responsive with passengers."
Cons: "Flight was delayed so we ended up arriving about 40 minutes late. Not enough leg room which ends up making lots of people grumpy."
Pros: "Time of flight"
Cons: "Crew. The flight attendant in the forward cabin was rude and yelled at the passengers."
Pros: "Crew was very good, plane was clean."
Cons: "Although we all know we have less seating room with narrow seats and barely enough room to get in and out of seats, this particular plane has taken this to an extreme."
Pros: "Slow return of carry on at end of flight....crowded jetlway with so many waiting."
Pros: "Plane was very comfortable. Attendants were friendly and it was very smooth and quick!"
Pros: "Friendly crew"
Cons: "Maybe pick a packet food that is more favoured by more people. The wasabi peas weren't a good choice for our family"
Cons: "Good trip overall."
Pros: "Everything was smooth and senseless. And I liked kayak updated me which baggage terminal my bags were. Saved a lot of time walking around the Dulles terminal."
Pros: "I liked that I could do self check in and get my boarding pass without joining a long line. Had a great flight and no complaints."
Pros: "The plane had tvs on the back of each seat"
The planes are too small for 5 foot 11 people and taller. From the small seats and cramped spaces.
Pros: "The crew was nice"
Cons: "Less people on the flight during pandemic. Improve boarding process."
Cons: "They will hound you to spend more and treat you like cattle."
Pros: "Row 1 had a lot of leg room."
Cons: "Delays, crew wasn’t friendly"
Cons: "Not one single thing."
Cons: "The delays, the flight as a whole, and the airline NOT losing my bags!"
Pros: "The boarding"
Cons: "I realize it’s an economy airlines, but to have to pay to get water seems a little extreme."
Cons: "We tried to leave on Thursday the flight was cancelled another flight was on Friday but it was full so we didn’t even get to take a flight...Hopefully I can get my refund for my tickets so I can take another vacation."
Pros: "Simple plane"
Cons: "Could have been on time. Missed connection. Spirit blamed weather and rebooked me next day 24 hours later. No meals or hotel took 3 hours to learn that I was on my own. Don't use Spirit not worth it."
Cons: "More staff. Plane delayed. Line to get bag tag was not clearly marked, self tagging did not save me anytime. Security agent was rude. No place to sit in gate area. No snacks or beverages. Seats very uncomfortable. Luggage too a long time to arrive."
Pros: "Yes was really nice"
Pros: "Nice crew. On time departure."
Cons: "Seats a little more comfortable."
Cons: "The flight was filled with crying children Im"
Pros: "Price was good. No frills as no tv or food...not even peanuts. Plane left and landed on time. Free personal bag size was good."
Cons: "All was as I expected so no complaints."
Pros: "Price only when you don’t need to pack a bag."
Cons: "Chairs. Extremely uncomfortable to the point of prohibiting future consideration"
Pros: "Customer service was good and no delays"
Cons: "Nothing that I can’t think of."
Pros: "Got on the plane in a good time due to staff in mco"
Cons: "Flight attendants rushed to board and airport workers were still picking up trash so it held up a line and one of attendants was rude and had a smirky attitude but overall it was a good flight."
Cons: "Delayed for 2hrs and 35 min."
Pros: "Clean new plane"
Cons: "Not much legroom."
Pros: "That I didn't die."
Cons: "Chairs don’t have foot recline no blankets or pillows offered ... late flight compared to the time advertised"
Pros: "Awesome flight ✈️ etc. never have flown Spirit and pleasantly surprised!!!"
Pros: "Our big front seat"
Cons: "3 Hours late"
Pros: "Efficient boarding and friendly staff"
Cons: "Seats could have been more comfortable for sleeping"
Pros: "I didn’t die."
Cons: "Flight delayed over an hour because of a “technical issue” Communication surrounding that was poor. Bathroom sink was leaking."
Pros: "Flight crew was great"
Pros: "The price initially was a good price for direct flight."
Cons: "I think the charge for carry on is rediculous, customer service was not impressive as well as friendliness."
Cons: "For a red eye, this was miserable and a terrible experience. I thought I was paying $99 only to find out I had to pay for my bag (carry on) and my seat. Terrible experience."
Cons: "No organized loading. A free for all. Gate changes close to time due to another flights delayed arrival."
Pros: "Friendliness of the crew. Clean plane."
Pros: "Staff was friendly"
Cons: "The flight was rough"
Pros: "New plane nice crew"
Cons: "Small tray tables"
Pros: "The customer service stands out for Spirit Airlines."
Pros: "The airline was on time and teams was great."
Pros: "I was scared because the lines were longer than I’ve ever seen. 10 minutes into waiting they called for any Columbus people to come up front !!! Then to my surprise when we got on the plane we were in first class !!!"
Cons: "$80 fee for 1 bag"
Cons: "Crew from Ft Lauderdale was very unprofessional and were hanging out as a group, laughing nearly the entire flight; they could not even get through an announcement without busting up."
Pros: "I made it home safely."
Cons: "The seats were very uncomfortable."
Pros: "I payed $50 for luggage. Frontier took over an hour to get the luggage to the conveyor belt. I was late for our Easter dinner because of this!"
Cons: "I was delayed 3 hours which seems to be a common occurance at Spirit. $50 is a little astronomical for a checked bag but still less than a carryon."
Pros: "The crew was great and efficient. We were on board and rolling to the runway "like that!" No sitting around forever at the gate."
Cons: "The seat, while plenty spacious enough, was hard and left me ready to hop out asap after a 1 hour flight."
Pros: "Quick, easy and a la carte pricing!"
Cons: "Seats were not the coziest"
Pros: "Everyone was pleasant and helpful. All was on time and as advertised. Plane was clean. Crew was efficient. No problems and no complaints."
Cons: "No complaints."
Pros: "The price was low. When the flight was cancelled, refund went smoothly."
Cons: "After waiting several hours, flight was cancelled because they were short 2 crew members. A special flight was added but not till 2 pm the next day. We were only offered lodging if we took that flight. That was too late for us. They did offer meal vouchers but by that time, the airport restaurants were closed."
Cons: "Had to pay for water"
Pros: "The crew was excellent, did not order food or drink, but did ask for and get ice. Did not have entertainment, would have been nice."