One flight attendant was crazy uptight about masks. Really an unpleasant experience.
Late departure Broken toilet
The flight probably was alright, it's just that was unable to cancel /change my plans on the app, nothing easy about it. 1st time app user- negative experience
Pros: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Cons: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pros: "The crew was excellent."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Cons: "The three hour delay, the not having a pilot which delayed us even more, and then reduced service during the flight because they rushed us."
Pros: "Had a great experience with Delta all around. Seating and crew were lovely, in flight entertainment was great. Overall, very pleasant experience and flight was on time."
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Cons: "Late boarding and take off with no explanation."
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Cons: "One from best airplane servic great loving giving stuardess"
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "Personality and charm of the flight attendants made it an especially relaxing trip."
Pros: "Large jet, attentive crew, on time."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Pros: "And arrived early, too.☺"
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Pros: "They went out of their way provide flight and status updates. Had to gate changes in Atlanta but they kept everybody informed."
Cons: "The gate changes in Atlanta, of course. Two gate changes?"
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Cons: "Flight was delayed over an hour resulting missing connecting flight"
Pros: "Excellent service"
Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
Pros: "I love deltas crew. Quick service and they let you sleep. Very efficient boarding. Excellent."
Pros: "Every thing went well thx"
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "Awesome service in first."
Pros: "on time departure"
Cons: "airplane needed to be vacuumed"
Pros: "Very friendly and curtious crew made the flight very pleasant"
improve services on board
Pros: "Crew was friendly, but dis not show Seating flexibility based on passengers spacing"
Pros: "The audacity of your gross negligence in a time of global pandemic."
Cons: "Any semblance of social responsibility or ethical behavior."
Cons: "Internet speed is weak."
Cons: "More food choice and more snacks should avialable during flight time Both serving food is very bad"
Pros: "Very accommodating staff"
Cons: "breakfast served was still frozen."
Pros: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Cons: "See above."
Pros: "Food and crew were good"
Cons: "The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa."
Cons: "Not wait five hours to cancel flight. United / Lufthansa was not truthful about reason for delay / cancellation."
Pros: "The crew was okay. The seat was good."
Cons: "Better service but the flight was great."
Pros: "Crew was great and friendly"
Pros: "We upgraded our flight from Frankfurt to business class--so worth it."
Pros: "The crew was alright but there was very little leg space in the economy cabin"
Pros: "Flight crew very attentive"
Pros: "I was happy with everything stewardess where very friendly everything went smoth"
Pros: "Seating, Entertainment, Food"
Cons: "United connection in San Francisco was over 2 hours late, didn't arrive home until 2:30AM."
Pros: "Comfortable seat. Great service. Outstanding nothing"
Pros: "Crew were professional and friendly"
Cons: "Small seats"
Pros: "Attitude of staff"
Cons: "Food and delay"
Pros: "All good"
Pros: "The food was good, along with the service."
Cons: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Pros: "Comfortable seats, nice they still give a snack"
Pros: "We liked it all. Great flight!"
Cons: "The big layover but even that worked out well"
Pros: "The food was better than average. Portions were good and it was tasty. Movie selection was also great and included many recent releases. They provided a hot towel service bedorw and after meals which I loved."
Cons: "Boarding was slow and the plane waited almost an hour after boarding was completed."
Cons: "Just a shirt flight, no problems"
Cons: "Unprofessional behavior of the checkin counter agent at IAH was disappointing. The registration of food choice online didn’t get through hence had to deal with pasta Airbus 380 seats selected by us on the upper deck seemed to lack cushion and hence very uncomfortable"
Cons: "My luggage didn’t arrived in Santiago And it was so frustrating start my vacation Here without medicines, winter clothes, Phones cables and chargers etc et I would like to know When I can have my suitcases"
Pros: "The crew was nice and efficient. The film selection was good. Great interactions with the kids and little gifts/candy."
Cons: "Kids meals we got were not good on this leg (I think it may have been the lasagna, which was basically just gooey cheese and did not taste good."
Pros: "It's an hour so not much can go wrong I guess."
Cons: "Nothing. No issues with the flight"
Pros: "Friendly crew, nice food and wine."
Pros: "Made tight connection. Slept entire trip"
Cons: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
Pros: "The crew was really nice"
Cons: "There was no entertainment of course!"
Pros: "The plane was clean, the temperature was fine during flight. They fed us dinner almost right after taking off. The staff was attentive and friendly"
Cons: "Almost was late for our flight, because it took us over 1 hour to pass the passport control at the Frankfurt airport. It was terribly organized and understaffed which caused other people to miss their flight. My husband and I ended up running to our gate like mad men and we were the last to board right before they closed the gate. Very stressful and frustrating!!! Other than that the flight was ok. We were surprised that we were served a dinner right after we took off, but the hot entree was bad, so we ended up asking the flight attendant bring us more bread so we filled up on that."
Pros: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
Cons: "The one annoying thing was my laugage. It took 3 days to arrive."
Pros: "I liked that it was on time"
Cons: "everything was ok"
Pros: "The service was incredible! We had wonderful flight attendants. Also, the food was great."
Pros: "They walked extra miles to confote customer all the service at any leavel was best without tension."
Pros: "Service and crew excellent"
Cons: "Boarding took too long as automated boarding was defective."
Cons: "27 hours of delay. Nobody cared about our booking. Almost no service counters open. Worst airline service ever"
Pros: "On time."
Cons: "changing seat assignment"
Pros: "The entertainment choices were excellent"
Pros: "WOW. SO much food and services. Lots!! Best flight ever."
Cons: "Some staff sound a little rude sometimes. And stressed."
Cons: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."
Pros: "Additional legroom"
Cons: "Business class should offer more in seat than empty seat between two coach seats"
Pros: "I slept the entire flight, so no real observations or comments"
Cons: "Crew could be more responsive"
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
same as from LUX … professional, nice.
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "Boarding was crazy. Could not everyone in the gate area."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "The friendliness of the crew"
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Pros: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Cons: "Not having to walk outside in Edinbur4gh to board the flight."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Everything is alright"
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "Crew was great, very nice"
Cons: "Not enough legroom"
Pros: "Good flight, very attentive crew."
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "Friendly attendants. Decent food, and frequent snacks and beverages."
Cons: "No charging ports for electronic devices."
Pros: "Premium economy service was good."
Cons: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Cons: "Bit cramped for space"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "Great crew service. Among the best ever."
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Pros: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Cons: "Nothing. This is filler text to meet min characters."
Pros: "Service was good"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Excellent crew made this flight very enjoyable. A lot of information during the flight about the route, arrival times and clear explanation of the departure delay. Very friendly and attentive."
Cons: "Only 1 drinks round on a 3h flight."
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Despite being a short flight, they gave food"
Cons: "Nothing. All ok"
Pros: "The bread was fresh and food better than other times"
Cons: "Crew is always aggressive and unfriendly"
Pros: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Cons: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
Cons: "New variety of food"
Cons: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Cons: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Pros: "Crew very professional"
Cons: "Boarding was a little confusing"
Pros: "Great crew and prompt boarding."
Cons: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."
Pros: "Red wine was excellent"
Cons: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Cons: "Not to be late ,and not to loose my luggege"
Pros: "Plane was new, and seatback screen responsive and functional."
Cons: "Economy seats not very comfortable, very tightly packed together"
Pros: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Pros: "Crew was friendly and attentive but hard to understand"
Cons: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Pros: "On time, staff was nice."
Cons: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Pros: "Good food and service"
Pros: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Pros: "Service and crew are great"
Pros: "Flight on time"
Cons: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Pros: "The cabin crew was super patient and accommodating of the passengers."
Cons: "Cramped quarters"
Pros: "Great service, decent food"
Cons: "There was no WiFi on the plane"
Pros: "Great food (Economy class). Good Service"
Cons: "Not enough bathrooms on Economy class area due to aircraft design."
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Cons: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Pros: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Pros: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Cons: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Pros: "Plus seat was good. On board crew was nice."
Cons: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Pros: "On time after latish start"
Cons: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Pros: "Short & easy flight"
Cons: "All ok"
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Pros: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Pros: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Cons: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Pros: "leg space in plane"
Pros: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Pros: "Our flight attendant and fnally making it home!"
Cons: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Pros: "The flight was good overall. Friendly crew good attention."
Cons: "There was a delay due to technical dificulties in previous flight. This caused a delay in take off and no AC while waiting in the plane for 40 minutes."
Pros: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Cons: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Pros: "the crew was very nice and the food was good."
Pros: "Food was good, service was good, we also got little tube filled with French candies!"
Cons: "Need to collect luggage in Shanghai airport and check in again"
Pros: "Crew was truly excellent. Very attentive and friendly. Food and drink was also very good indeed by today's standards for economy travel."
Cons: "Space in the seats is tight, as it is on all airlines and all flights, for a grown man. This is notably difficult on a transAtlantic flight because of the duration."
Pros: "Punctuality was outstanding and service onboard was great"
Cons: "For a 11+ long trip it would be suitable to have a modern entertainment system. Aircraft was old and thus the onboard entertainment system: very low resolution screens and aweful sound..."
Cons: "Flight was at 10:30pm. Waited at the gate from 9:00-10:40 with no news. Nobody knew what was going on or what we were waiting for. Finally at 10:40 they announced that the flight would be delayed, even though we had figured it out by then. At 11 the flight crew showed up. We finally boarded at 11:30 and we arrived an hour late to our destination. They offered drinks to the 2 people flying "business class" (they were just sitting in the front but amongst the economy class seats) at the very beginning, but then waited to serve everyone else, but as it was late, most people were already sleeping. We arrived an hour late."
Pros: "Crew was great"
Cons: "When checking in and checking bags there was an issue with them locating the second leg of trip. We had tons of info on kayak and tripcase and the first leg they had but not full ticket numbers for second. Drama. A supervisor fixed but it was a panic. Why?"
Too much cold in the cabin!!!! I hope i do not get a cold/ also no blanket available!!
Cons: "1 hour delay in departure from Lisbon"
Pros: "Crew were brilliant and I felt well looked-after."
Cons: "Bizarre flight with lunch of pasta and broccoli at breakfast time and then the whole flight was in the dark as most people were sleeping. Grotty 22-year old plane."
Cons: "nothing - service for the money was top notch"
Cons: "They could have offer tea or coffee for the breakfast"
Pros: "Flight was on time. Crew were professional and courteous. Seats were fairly comfortable ( though one was broken)."
Cons: "Could have been a bit more room - was slightly squashed. Disappointed to have to pay for tea. Porridge from M&S on flight was horrible."
Pros: "Boarding was efficient. Flight took off on time and landed ahead of schedule. Exactly right for a short no frills flight."
Cons: "The request for Wheel Chair at London was never registered...Had to run around with impaired leg on a short connection (1.5 hours). The service for Wheelchair request not being honored saying that there was no such request."
Pros: "The departures and arrivals were on time."
Pros: "We had two seats alone on the side, in row 51(!), with plenty of room and easy access (but not too close) to the loo. The Boeing 747 has aged well and was a bit more comfortable than the 787 Dreamliner we took over to Europe."
Cons: "Only downside was the clunky seatback entertainment screen, which probably looked bad 20 years ago when they put it in."
Pros: "The ice cream bar served as a snack."
Cons: "The flight left late. It was one of the most turbulent flights I’ve ever taken-multiple people threw up, including my son 5 times. The in flight entertainment didn’t work and service wasn’t great."
Cons: "The equipment was old and didn't seem to be well maintained. And they did not offer even a glass of water on a 3 and a half hour flight. Even water was on sale!"
Pros: "Love your airline nothing"
Pros: "Plane was new and very comfortable. Smooth flight"
Cons: "Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport."
Pros: "A great flight Thank you"
Pros: "Roomy for the economy seats"
Pros: "Food was good , very comfortable seats and the time we departed to the time we arrive I will rate it 10 out of ten I felt as if I was on a 2 hours flight . It’s was just one of those wonderful BA flight I can’t forget"
Cons: "It’s was just the hassle to get from Terminal 5 to Terminal 3 with luggage but made it all in all"
Cons: "the seat"
Pros: "Crew and seat comfort."
Cons: "No entertainment, not even available if you paid."
Cons: "BA/KAYAK lost my seat booking details, so I had to pay again. Plane was 3 hours late leaving."
Pros: "The title says it all"
Cons: "Never happened due to delay by airline"
Cons: "Would have been nice to have been offered a glass of water."
Cons: "I can't remember a more cramped and uncomfortable flight. Missed connection on way Paris and we arrived 6 hours late. It took British airways 3 days to get our lost luggage to us. Delayed on way back, adding 4 hours to our trip because the first plane was not "serviceable" and they had to get a replacement. They arbitrarily decide who has to much carry on luggage and force you to check it last minute at the gate while letting others with same size bags take them on the plane. Certainly no better than bargain flights and possibly worse. Why pay extra? No more British Airways for us."
Pros: "The crews were good and the que to board the flight was well organized."
Cons: "Uncomfortable chairs with thin backing that allowed me to feel everything the person behind me was doing. The entertainment screens were not very clear."
Pros: "Easy boarding, friendly crew."
Cons: "Food and Entertainment"
Pros: "Comfortable flight. On time departure"
Cons: "Could not check in online or via app due to system issues"
Pros: "Always 5 stars to the crew and reliability."
Cons: "Seats are not so comfortable or that much leg room in economy. Asian airlines do much better n seat comfort. The entertainment system on this 777 is old and unreliable. Poor viewing aspect and screen resolution. On a 13 hour flight the passengers deserve more for their money."
Cons: "Overpriced and outperformed by the Budget Airlines."
Pros: "20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip"
Pros: "Simple no drama very professional, Good service, Food to suit almost every flavour and preference . Entertainiment is a 3 star cause There’s nothing there to be offered apart from newspaper and A magazine."
Cons: "Child sitting behind me kept dropping the table and pushing it back up"
Pros: "Leg room. Direct flight from Europe. Drink services were a lot better than our outbound flight."
Cons: "Plane was incredibly old for a long haul flight, with no power socket and extremely outdated TV's. Seats were dirty and small. We were in row 34 (middle of the plane over the wing) and when they got to us with the food options, they had already run out of the second choice on both occasions. On the first service, we asked the attendant if the food had any fish/seafood ingredients (due to allergies) and she said no. We then read on the lid of the food tray that there was a possibility of fish traces so my husband could not eat it. When we told the attendant about it she told us they didn't have anything else. Hard to believe there was nothing they could do, we've never experienced this issue before. We then asked another flight attendant if there was any food available for purchase but she said no. Luckily, she was able to find a vegetarian dish that my husband could eat. We're grateful that she found this as the next food service was not until 6 hours later. Sad that we had to ask again, we were expecting that they cared a little more. Overall, BA didn't meet our expectations unfortunately. This was a trip to Europe in which we took 4 BA flights and overall, the experience was of that no better than a low cost. Would have a hard time thinking of choosing this airline again."
Cons: "I had to purchase a cup of coffee."
Pros: "I loved the side compartment next to my seat in the upper deck of the airbus. This was an amazing airplane to fly in and I hope someday to afford the opportunity to experience First class. The cabin crew was very attentive and our attendant, in particular, was helpful. He made sure that we had our special meal and the whole staff was very attentive."
Pros: "Ticket agent was courteous, helpful, set up the positive vibes for our flight."
Cons: "Our experience was great,"
Cons: "Using stairs to de-plane"
Pros: "We were given a snack & drinks. You checked my 2nd bag free which was FABULOUS so I didn't have to deal with gate checking when you asked for us to do that."
Cons: "Was seated in bulkhead & the media screen wouldn't stay facing me. What a pain. Ended up unable to watch it without holding it in place. Seat cushion was very flat & uncomfortable; head rest of poor design did not allow sleep."
Cons: "Seats are too narrow."
Cons: "very little food! chairs r too tight and tv screens r rediculously small... no usb adaptors to charge ur phone, no toilette seat covers!"
Cons: "At check in desk , i have been told that the ticket is suspended and cancelled !! I asked why ? She replied : contact british airways !! I was waiting more than 45 minutes standing looking for a solution before i miss the flight , until finally , i called the customer service( 25 minutes waiting) in LOndon , where they explained to the boarding desk that they should check the credit card to release the ticket !!!!"
Pros: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."
Pros: "I appreciated to entertainment choices. Also the crew came through with water and fruit juice frequently, very nice"
Cons: "I was sick and asked to be moved, so that I wouldn't infect others, but was told they couldn't help me. If this is the level of service they provided when they recently lost power to their systems, I understand the customers' uproar."
Pros: "I fly a lot between North America and Southeast Asia (usually on SQ). My BA flight was a perfectly acceptable long distance flight for a song, so that its best aspect was the low price. It was much better than any US airline's flight to SE Asia that I have been on from time to time, and was a solid B to B+ against the standard SQ A to A-. I flew from Singapore to Charlotte with no issues, then returned two days after their IT disaster in a half empty airplane. I expect they continue to discount while they try to rebuild their brand, so I suspect this kind of flight stays quite a good value for the next year or so."
Cons: "I ordered vegan meals. The dinner on the way back to SIN was fine, but the veggie breakfast was absolutely pathetic. Most of the vegetarian food was okay."
Pros: "Bording was quick"
Cons: "Crew was serious, absolutely not happy to smile Genuine smile is really appreciated whenmeeting custimers. Food trolley/ drinks came to customers and before we could react it was gone. When we asked them back they were not very happy looking . Seats we not comfortable."
Pros: "BA crew was fantastic"
Cons: "Tegel ground personnel claiming it was too windy to load baggage was a poor excuse and most likely an excuse for more 'strike-related' action. Let to a one hour delay (BA staff dealt with this very well), causing me and many others I am sure to miss flight."
Pros: "The food is good , the comfort is little bed the chairs is to close the other passsanger in the front is make nervous ,evert"
Cons: "Everything it's ok just the check in sometimes is take longer that the fixet time"
Pros: "Friendly, efficient and caring. A comfortable experience at a very low price."