The gentleman at the gate I think his name is RIE was exceptional
This flight was no comparison to our prior flight. I'm thinking it all has to do with the age of the aircraft.
2 of the seats in row 31 the entertainment system was not working, and one seat the tray table did not go all the way down. Flight arrived early and departed on time which was great.
Waited at the usual crowded gate at DCA where one ends up standing up because there aren't enough seats.
I'm a tall guy and even the seats with more leg room were not as comfortable as I had hoped.
Overall, aside from the baggage issue, it was as good as one expects.
Delayed take-off. Very small plane so very scary with lots of bumps during the flight. Would never fly Delta on short flights in small 80 seaters plane again! Felt relieved when landed.
Inexpensive, got an exit row aisle aeat with no middle passenger, bought a great breakfast sandwich, flight comfortable & arrived ahead of schedule.
I wouldn't say I liked being forced to check my small roller bag at the gate; too many people had bags and were in a higher boarding group.
715PM departure was 2.5 hours late. Received hotel & food voucher but after we already booked a room. Entire team just seemed like they were 2-3 steps behind in execution, and notifcations.
We missed that flight, and I am hoping that we will got the refund. It was very confusing to figure out about Aer Lingus operated by American Airlines. Then we bought another more expensive ticket to travel.
The check in and boarding process was smooth, and the flight was fine.
The free WiFi was great so I could stream movies during the flight. I would like to have movies available instead of on my device. Thanks!
We had a wonderful experience with Aer Lingus. The seats were too close for the long trip. The crew was absolutely perfect. They were so caring and thoughtful! My husband did not have a good experience with Air Lingus on the phone when trying to take care of getting better seating because he is disabled and needed a wheelchair prior to the day of our flight! Mariam R. in Boston was so helpful with seating and getting help for my husband. Filip Pytka who works for OCS was extremely helpful! He made sure that we had the lift because my husband could not climb the stairs to get onto the airplane. He took us from the gate all the way down to where we needed to be.
We were an hour and a half late, which caused my rental car company to cancel my reservation. We had no car, had to take a taxi to our hotel, and then a taxi back to get a new car the next day. Sometimes lack of on-time performance can end up costing the passenger a lot of money, none of which is covered by the airline that operated the late flight.
Overall good experience. But seats were small and uncomfortable for the price. Good entertainment, staff friendly and attentive.
Flight crew was superb. Meal was one of the meals at altitude I’ve had
Couldn’t check In online, message was couldn’t check in until Sunday morning though plane left Saturday night. Checked in okay at airport but caused slot if stress.
There was a very drunk and disruptive passenger who was on the plane, right behind me. He was already drunk before boarding but was still let on the plane. He kept kicking and hitting the back of my chair the entire flight. It was an early morning flight and had zero rest on that leg
The only problem was there are games on the entertaiment system. The guy behind me played poker the entire time and poking the back of my seat. I hope they remove these.
Poor. Our flight was delayed and they told me I would be fine to make my connection in Lisbon, I missed it. Then they told me my bag would be automatically loaded onto my new flight to rome. It wasn’t. It’s been 4 days and I still don’t have it.
Plane was delayed, reading the gates on their screens was horrible. They posted it a half an hour before the plane boarded. By the time I got there with my premier boarding they have filled the plane because it was over booked. Gate closed at 12:03 I was there at 11:54 plane took over around 12:20. I was told they would put me on the next flight. I had to go to TAP information desk. They didn’t give me a voucher they just said they would put me on the next flight. At the desk I was told I had to punches a ticket. The woman said buy it online because it’s cheaper. It in fact was not cheaper. But I had gotten out of the long line that formed so I paid 200$ for a new ticket. At a later flight, not the next flight. I had checked my bag and was told it would be on my new flight. I was then bumped to an earlier flight and was told my bag would also be on my flight. After landing in Madrid loosing a day in my hotel i landed without my bag. They didn’t load it on any flight that day. It arrived in madrid the next day. Essentially ruining the first two days of my vacation. I’m now seeking compensation.
The person at the checkin was very helpful. We couldn’t check in through the keyosk, but the agent was very helpful.
The seats were not designed to comfortably see people in coach for more than 10 minutes
Checked bG chstgr was extremely high. Over $120. It was s bsit and switch knowing an international passenger would have t9 check a bag.
On time, politeness, food okay but entertneiment mediocre with only old movie and the so called new we’re 2 or 3…
Everything went very well. I would like to acknowledge the politeness and professionalism of the staff—they are superb. No complaints.
No legroom, have to pay for everything including water?!? Water is more expensive than beer?
Delayed takeoff was inconvenient. We should have boardrd later. Coffee/ beverage service on a 7:30 flight would have been good.
We liked the crew. They were competent, professional and friendly. The only big negative was our departure was delayed several times and the airport staff did not communicate what the problems were and what we should expect.
Horrible… I was downgraded without notice, had to sit in economy and given my back injury was in pain most of the journey. I expect to be reimbursed for this inconvenience and after my return flight home, I never plan to fly with British Airways again.
I like the crew, very welcoming. Food can be better. The seat arms don’t go up so. I could use the empty seat next to mine to relax better. 3hrs delay 😠
I enjoyed the comfort of Premium Economy. The Purser on London-Nairobi was a little testy, snappish in his tone. I understand stressed, tired, etc but his tone in addressing passengers I found wanting.
The flight was delayed twice and because of that, we missed our connecting flight. British Airways then attempted to put us on the last flight to Milan from London which would have kept us in the airport for 12 hours. We had to speak to several levels of bureaucracy until BA management let us fly on a flight that only kept us in the airport for two hours. If there was an earlier flight, why weren’t we put on that flight from the start? Unacceptable behavior from what was once my favorite carrier.
everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.
The airplane was old. Some things didn’t work out of middle seat was broken. The rest was OK.
Very long and took extra push back to BA staff to get a realistic flight after they made me miss my original direct flight. Eventually landed 9 hours late and incurred many extra costs with other missed bookings
Reasonably comfortable. Plenty of room. Crew were attentive and continually informing passengers of position. Although stuck in runway for 1 hour, weather issues, it felt like we were the crews first priority
What a great flight that was. Leaving from the small London City Airport, which was easy and convenient to get to on public transport, The flight was slightly delayed, but no big deal. The crew was attentive and served the light sandwich meal, a snack and a soft drink with a smile. The seats were ok, but the same like other budget airlines. The onboard luggage allowance was good and way better and hassle free compared with budget airlines. Well done B.A. and keep the good work up 👍👏
Way better than EasyJet 😊seats more comfortable, staff quite nice. We were offered a free cup of water and a small snack, something EasyJet don’t offer. Departed on time and arrived ten minutes early. A pleasant experience
ldid not like the late departure did not like the late food service. Food should have been serve earlier ro allow more sleeping time. Did not like beeing interrupted just to show announcement about their duty free onboard Finally baggage did not make it to final destination and are still in casablanca.
My luggage was left behind in Miami. I wasn’t the only one. I couldn’t get a boarding pass from air Maroc but I got one from American Airlines for the air Maroc leg. I had the sense of getting in line with air Maroc boarding crew and showed them my AA boarding pass for air Maroc and I got a new one from them. There were several passengers filing missing bags reports in Casablanca so I assume there isn’t a good coordination between airlines. My AA bag ticket says Casablanca but it is from AA. I wasn’t the only one missing a bag.
I couldn’t find my boarding pass with the information provided by Underpricer. It took me several hours to find what the issue was. Finally I got the right code to get my boarding pass from American Airlines. Underpricer WhatsApp call center finally got it right. When I got to Casablanca my luggage was left in Miami. Not sure which airline fault it was if Air Maroc or AA. I filled out a report with Air Maroc
I would like to praise one of the stewards, Mohamed, who was swift and efficient to help me as I was not feeling well at some point during the flight.
Improve food quality and clean the seat . Bathrooms not clean
Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,
They had everyone line up for boarding and then made us stand there for 30 minutes
3 hour delay, very rude flight attendant the food was horrible.
Plane is dirty Food quality poor Service was not good Lounge extremely bad
Old aircraft with a terrible business class setup and poor connection experience in Casablanca. Strongly suggest you pay a bit more and fly a different airline.
