Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.
Flight attendants were great. Cheerful, upbeat and friendly. Jet, in particular, was fantastic.
Would have been better if there was a nonstop flight from Tampa to Norfolk or Tampa to New Port News.
The boarding process doesn't make sense since some people that will sit behind your rows are boarded before you and then they take up the luggage space above your head. I then have to wait for people to get off the plane before I can go back to get my luggage.
Good seat comfort ORF to ATL. Bad seat ATL to SEA (terrible lumbar support, hard, ouch)..
They made us board and then deboard due to mechanical issue which delayed the departure by almost 2 hours and we barely made our connecting flight. These quality checks should've been done before boarding not after.
After a 5 hour delay waiting at the gate (3 delays adding up) with no clear reason provided, we finally boarded flew 3/4 of the way to Toronto then were turned back to New York. As we neared New York, the pilot declared that it was his fault, something to do with timing and him not being allowed into the country???? How could the airline let his happen? They had hours to prepare and make sure they had a crew available for the flight! We ended up in Toronto a day late with no sleep.
Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.
We were forced to wait nearly 50 additional minutes before leaving the terminal.
I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
Entertainment kept turning itself off. Gave up on watching a movie.
Wifi took a while to kick in and we had a maintenance issue that took over 40 mins at the gate in Washington before pulling back
Not United Airlines' fault. It's ORL airport's fault.
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
Very nice flight love the small aircraft. We had a wonderful flight attendant. Nice to see someone that really enjoys her job. Don't have her name but had a southern accent.
Seats in waiting area and on plane hard as rock. Fast internet on the flight was great! Crew was kind.
Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.
I had no checked baggage but was required to hand over carry on baggage at the door of the plane. There was a lot of overboard space in the plane and I was one of the last ones. I ran to get my carry on but it was gone. I was given back at the plane door in Toronto, so the wait was not as long as it would have been at the carousel.
the delay for 3 hours was understandable due to weather conditions but the flight should’ve provided some on flight compensations or at least provide more food.
Delays and cancellations. Mechanics weren’t on site. Replacement plane took hours to arrive although it should have arrived within 90 minutes. Flight back was cancelled. Ended up driving over 12 hours and wasting 3 days between everything.
Horrible - their gate agents do not care and loyalty means nothing to them. Planes are often late and you are left on your own. Oh, and WiFi - good luck!
Flight was delayed for 5 hours in ten minute increments. Bizarre and frustrating
Boarding was awful - no order, people cutting in line, completely chaotic Planes are very old and uncomfortable. Noticeable difference between Delta and United on same route.
They did not offer coffee on a 7am flight…awful!!
Excellent service. Flight attendance like Jessica,, on our flight, is a reason I wouldn’t mind flying through British Airways again. Jessica,, was very courteous and helpful.
The flight took off an hour late which made the connection concerning
Flight was late and boarding was confusing because gate changed and I didn’t get a notification
Was a normal flight but it was delayed, and there wasn't an explanation.
Boarding was disorganized and delayed because they overbooked and wanted people to give up seats then further delayed due to an issue with the plane. They did not load my bag and it took a day for them to return it. Flight attendant was lovely and the only positive thing about this trip.
Amazing and light experience, boarding on time, crew is super nice, clean salon and special thanks for movies availability. Provided by United Airlines
It would be nice to have access to the headphones since wifi wasn’t available. Passengers in front of me got them for free I was asked to pay for them. I heard stewardessa saying that headphones are complimentary since there is no wifi. When I requested headphones I had to pay. No room to sit. Bear given with the can but my drink was given in plastik cup. I will try not to fly with air Canada any more.
Boarded on time and arrived early. Overall quick flight. Snack and beverage offered.
Fine and uneventful I got to my destination safely No inflight entertainment Seats are not very comfortable
The upgraded seats on the smaller flights I guess is a toss up if you get a full meal. We paid less for the ticket on the way there and got a full meal where we got a snack and drink on the way home. The lounge was also in the other terminal too. No entertainment on the seat and no wifi on the plane.
Unfortunately, my experience was disappointing. The crew were not friendly or welcoming, which made the flight less pleasant. Our flight was delayed, and we almost missed our connecting flight because of it. To make matters worse, the gate number shown on the digital ticket was incorrect, causing unnecessary confusion and stress before departure. Overall, the lack of accurate information and poor customer service made this a frustrating travel experience.
Food was great, I wished there was better options for movies.
737-8 Max is an awful design. Toilets in the rear are inaccessible for most of the flight due to service carts.
Flight was overbooked and seats assigned to multiple passengers. Delay 1 hour to sort out.
Good but I don’t received my bags yet is been 5days still no update
