The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Had to cancel and rebook, KLM connection was cancelled prior to departure, ended up flying to Munich on non-Delta carrier.
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
Over 1 Hr delay. No APU so no AC on ground. Plane was hot during boarding and then they closed the doors over 20 minutes before engine start so interior of plane was steamy hot and stuffy. Could have been helped by opening doors until ready to depart.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
The baggage service at Malpensa was the worst ever. We wanted for over an hour without any information, they broke my suitcase, and the services of the local luggage services company was below any usual services level of a KLM partner.
All and all pretty good. It’s crowded but that is what flying is all about. But no complaints otherwise.
Awful!!!. I do not recommend United. The flight staff are unhappy and don't attempt to make the passengers feel comfortable or welcome. The food is not edible, and the seats are miserable. My expensive luggage was destroyed, and the ticket prices are too much for the experience.
Airline tickets are not cheap. You expect reliable competent service. Thanks to canceled flights and botched transfers we arrived at our destination two days late. This is not acceptable
We were a little disappointed to not be able to complete check in online without uploading pics of passports. Also we have KTN's and they weren't on our boarding passes when we got to security. Had to trek back to counter to have them fix.
They did the one thing that really matters - got to Chicago early.
The person I bought the ticket for didn’t make the flight.
Overall great. I was forced to check my carry-on backpack from EWR to BOS but it came out on the luggage carousel so fast I didn't even get delayed for my pickup.
Everything was perfect except the pad at the top of the seat back. It pushes my head forward into a very uncomfortable position and it is not removable.
The Check-in process at ORF for united is ABSOLUTELY TERRIBLE. I got there two hours early for a flight down the street and didn’t make it halfway to the register before I had to get out of line and remove my bags or miss my flight. This is every day thing and I’m clueless how this has gone on for years. This was the final straw. I’d rather pay a fortune more for a different airline than deal with this process
It is a modern tragedy that any airline expects you to travel for 14 hours in such discomfort and that the only way to add comfort is exorbitant prices. I was in pain by the time we landed. Shameful.
We waited to takeoff for about 1 hour delay for a 20 min flight.
When I fl with Bulgarian air, I am greeted with a bottle of water and a packaged cleaning wipe. There is a hot sandwich and a drink offered afterwards. Towards the end of the flight, there is a piece of chocolate and per request an additional water bottle. For the price that Lufthansa charges per ticket, it is embarassing that other airlines can offer better customer service quality on board. Also, some of the Lufthansa flight attendants act very entitled instead of being customer focused. Regularly the mobile lift for diabled passengers is missing... Every time when I fly with my 89 year old mother, she is being questioned multiple times whether it is okay to use the stairs ( she walks with two canes). Most of the times when we arrive in Frankfurt, the mobile lift is missing and she is urged to use the staircase. When I refuse to allow this, the flightattendants look at me scornfully. This is not WW2 where disabled people should be treated as second hand people... Then we all have to wait another 30 to 40 minutes on the airplane, while waiting for the mobile lift to arrrive. Does Lufthansa have enough money to waste on an airplane waiting for (on the average) 30 min for the mobile lift to come? I fly frequently and have experience mostly with Delta, United, Southwest and other American Airlines. Lufthansa needs to pick up their game on board, if they want to stay competitive and in the game...
Keep an eye on your seat assignments - ESPECIALLY if you paid for upgraded seats - the airline moved us out of our prepaid seats THREE TIMES and I could only resolve it by calling customer service - who was very helpful. Expect to carry your bags down several flights of stairs for boarding on the tarmac.
It was ok no problem on flight after the ordeal with passport control. Long line and nasty officers not very helpful.
I was disappointed that paying nearly $5000 more for business class for two didn’t really get me any more than a larger seat which as the last row in cabin reclined only mildly and the foot supports were of minimal help and left no room under seat ahead for carton bag. Second, our checked luggage was lost and took us two long days and we’ll after midnight each of them and multiple calls and 30 euro trip to airport in person to finally get them. Would you do this again?
The tv and remote didn’t work. The plug to charge our phone didn’t work.
Never made it to Lufthansa because of Air Canadas negligence.
Boarding and flight update was fantastic as I experienced about a 10-15 delayed for both flights. The food served onboard was great; the service of the flight attendants was excellent.
Complete mess. Our reservation was mistakenly cancelled. After almost missing the connection and walking all over the Munich airport, the Service desk got involved and we were run to our flight. Not all 4 of us in Business and not seated together as originally booked. This was the worst treatment I have ever had. And I travel a lot. 1K million miler.
We were delayed so long that I missed the next flight. I should’ve arrived in Catania at 4 o’clock and arrived at 1 AM. The late departure was due to a water leak due to a dirty filter, according to the flight staff, and that seems like something that should’ve been taken care of before the flight. It’s too simple of a mechanical problem to make you miss the whole day.
Lufhtansa has and can do better. The food was inedible. No individual light for reading.
