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Round-trip
1 adult
Economy
Wed 3/1
Wed 3/8
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Good to know
Low season | November |
|---|---|
High season | June |
Cheapest flight | $723 |
Average price round-trip | $1,796 |
Good deal round-trip | $804 |
Good deal one-way | $386 |
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 14% increase in price.
Flight from Richmond Byrd Intl to Hanoi Noibai
(avg. price over the last 2 weeks)
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FAQs for booking flights from Virginia to Vietnam
Top 5 airlines serving from Virginia to Vietnam
Scores according to KAYAK customer reviews8.7
Japan AirlinesOverall score based on 4522 reviews
8.9Boarding
8.6Comfort
9.0Crew
8.5Entertainment
8.4Food
Airline reviews
Pros: "The service and food was great. Plains are new."
Pros: "The service and food was great. Plains are new."
Pros: "Great seat, cabin crew was fine."
Cons: "Too much confusion trying to just find a shower in the lounge"
Pros: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Cons: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Pros: "The crew and food was amazing, with ample entertainment selections."
Cons: "Seats. For some unknown reason, JAL uses different seats on this 787-8 flight from NRT-SAN that's 2-3 inches less in pitch than all of their other planes. This was not comfortable on a 9-hour+ flight. The flight attendants also woke us up everytime food was served so we could recline up seats."
Pros: "crew was professional, attentive and polite"
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "Smooth ride"
Pros: "The crew was excellent."
Cons: "We almost missed our flight to Kona, due to a malfunction in the plane from Chitose to Narita where we were disembarked. We were not aware or made aware of the distance from the domestic to international gate. We were told to take the 1830 pm flight to connect. We almost got a heart attack from running to our very far gate. I wish we were made aware that a shuttle bus would have been available to go to the international gate."
Pros: "It was very good no prO lens at all:)"
Cons: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Pros: "Very helpful staff. Easy check in. Comfortable seats."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Pros: "We had a 4,5 hours delayed.. :("
Pros: "The staff are very friendly and accommodating. The food is superb. Although, our trip is long it doesn't seem like because of the great service."
Cons: "None"
Pros: "Customer service was on point . Thanks Again !"
Pros: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Cons: "We had to wait until check in to sit together."
Pros: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Cons: "Too long and no rest."
Pros: "Seat spacing good for economy food was good"
Cons: "Movie Selection"
Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Cons: "N/A"
Pros: "JAL always have good services."
Pros: "Great meal compared to other local airlines. Comfortable."
Pros: "Comfortable and service was pleasant"
Cons: "Like all of it except lack of vegetarian option for food"
Pros: "Nothing at all"
Cons: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"
Pros: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Pros: "I have gotten used to long flights on various American airlines where it seems the staff do the minimal amount. Service is so incredibly better on Japan Airlines. Staff respond when you ask for assistance. They smile and work with the passengers. They were actively present almost all the time which was amazing. There is just no, "no," on Japanese Airlines. I loved the media options."
Cons: "It has been a while but the food was not as good as I remembered from way back when, or maybe that was Korean Air? It was, however, hot when it should be hot and cold when it should be cold."
Pros: "Always on time"
Cons: "No clue when it's boarding time and no announcement"
Pros: "Polite service, comfortable flight, no delays"
Pros: "JAL has customer service that no other airline comes close to."
Cons: "Nothing, JAL is perfect. I mean it"
Pros: "Boarding was orderly and crew was nice and polite."
Cons: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Pros: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Cons: "nothing"
Pros: "Staff was great and plane was clean"
Pros: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Cons: "Didnt realize that Veg Meal, i needed to explicitly request while checking in. ended having bread butter and deserts"
Pros: "Attendants were very supportive. Food was very good."
Cons: "Restroom smelled bad"
Pros: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
Pros: "Service and polite staff."
Cons: "Not much space between the seats for my long legs."
Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Pros: "The cabin crew were very helpful and the food great. The aircraft was strict on keeping time."
Pros: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Cons: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."
Pros: "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
Cons: "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
Pros: "Flight was all good, entertainment is great."
Cons: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Pros: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Pros: "Good food, and entertaimet!"
Cons: "Chair is way too hard."
Pros: "It was perfect!"
Pros: "Very nice flight attendants. Good meals"
Pros: "Cramped seats and no beverage service. No crew interaction."
Pros: "From Atlanta to Manila we were served 2 meals. The time gap between the two servings is just too long. For a 14 hour trip the first meal was just after take off and the second about 2-3 hours before landing. The snack was too small of which we were made to choose : a banana, a bread and a brownie."
Cons: "Adding more to the food. And also if crew can check on passengers who lie down in economy as if they are in business class taking space of the other passengers making it uncomfortable."
Pros: "The crew was on it when it came to responding to the call button."
Pros: "Korean Air service was good."
Cons: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Pros: "good"
Cons: "nothing"
Pros: "good"
Cons: "nothing"
Pros: "Crew was fantastic."
Pros: "I always love Korean Air crew, you do have 5-star staff!"
Cons: "I can’t think of anything for now! Overall I had a great flight."
Pros: "Onboarding on time and kind"
Pros: "The pre-booking of meals to meet dietary restrictions."
Cons: "Another protein to go with the fruit tray option"
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Pros: "Service was great. Food was good."
Pros: "The crew was great. The technology is great. I enjoyed the movies."
Cons: "I wish I had more water."
Cons: "The touch screens were terrible"
Pros: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
Pros: "Very clean and polite flight crew."
Cons: "I wasn’t able to choose my seat at 24hr check in so I was stuck in the middle and getting out was awkward as I would have to wait for person in aisle seat to eat, wake up or get up themselves."
Pros: "Great legroom. Food better than last Korean Air flight a few years ago."
Cons: "Changed to smaller aircraft, last row in the aeroplane."
Pros: "How often i was fed"
Cons: "I wanted to upgrade and they said no even rhough it wasnt full"
Pros: "The amount of times i was fed"
Cons: "My seat. I wanted to upgrade and they said no, but it wasn't full"
Pros: "Had a smooth flight"
Cons: "late departure"
Pros: "Reliable, quick boarding, Incheon is a nice airport"
Cons: "Delayed for 2 hours. Otherwise staff and service was good"
Pros: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Cons: "Everything!!"
Pros: "Great service, very clean"
Cons: "Flight was delayed"
Cons: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Pros: "Boarding orderly"
Cons: "Cold food"
Pros: "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
Cons: "Seats were very uncomfortable, unsuitable for a 12 hour flight."
Pros: "Landed safe"
Cons: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Pros: "Customer service - flight attendants were friendly & quite accommodating for all customers. Plane was quite clean, complimentary toothbrushes in the bathroom was a pleasant surprise. Food is hit or miss, but typically better than competitors. The personal TV has a number of new releases and is easy to use."
Cons: "It was a bit warm on the entire flight and as many other customers have mentioned, the seats were a tad uncomfortable; albeit nothing out of the normal for economy class."
Pros: "I LIKE IT"
Pros: "Most people sleep as this is a connection from other long flights."
Pros: "I liked the spacious seating, up to date entertainment and snacks, plus food even though a short flight. I found the male stewards on this flight a lot more helpful I'm not saying the women weren't as well. Gender balance is good. Overall everytime I have flown Korean Air the service has been exceptionally pleasant and I feel confident and safe. Knock on wood I hope they keep striving for excellence and not lose it along the way like so many other airlines over the years."
Cons: "The constant interruptions of messages while watching movies. All the lights along the ceiling of the plane seem to be a lot brighter on day and night flights. Softer lighting be a little bit more comforting to the eyes, besides don't each seat have its own light source if extra lighting is needed!"
Pros: "Flight comfortable, service superb, clean and smooth flight. They went all out to make everyone feel as comfortable as they could."
Cons: "Scrambled eggs were overlooked. Breakfast lacked variety. Otherwise, it was all good."
Pros: "I liked everything from leg room, comfortable, good food to really great service and the on time/off departure."
Cons: "Nothing that I can think off."
Pros: "I liked the professionalism,courtesy and kindness of the crew. I was impressed with the way they handled their Jonson a flight that ran into a lot of turbulence."
Cons: "I would have liked a better explanation of our meal choices, particularly as it relates to the spiciness of the meal. Simply telling me that my choices are chicken, beef or fish is not enough. I also would have liked a broader selection of movies from which to choose, especially on a 12-hour flight."
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "No supersonic flight"
Cons: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Pros: "We were thrilled to be upgraded to business class for this long flight. Korean Air does it up proper., and I managed 5 hours of sleep en route. The food and cabin crew were excellent. It was tough to return to the economy class for our onward flight."
Pros: "Customer service was fantastic! They had even found my wife's Ray-Bans from the previous flight and saved them for us 2 weeks later when we flew back. Top notch airline!"
Pros: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Cons: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Pros: "The crew were very friendly and helpful. I appreciate how attentive they are."
Cons: "Kids in business class. Do not like that. They're loud and needy. I pay a lot to feel relaxed and enjoy peace. Need more tv shows and better ones. Censoring movies made it hard to understand certain parts."
Pros: "Everything you do it's the best"
Pros: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Cons: "Again, my special meal request wasn't found and I ended up eating nothing"
Pros: "Great service and entertainment"
Cons: "Food was no good"
Pros: "Rr00m for legs and food"
Pros: "Korean Air service is second to none. The attendants are kind, always a friendly face and beautiful. At checkin service the attendant was kind enough to notice that my travel partner and I would enjoy an aisle and window seat together without a middle seat occupant and seated us accordingly. Thoughtful. Attendants periodically walked the aisles to let guests know that they were available always. Five stars!!"
Cons: "There was no wine available"
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Pros: "Seat comfortable"
Pros: "crew was amazing.. seat are comfortable"
Cons: "if the food includes children meal ."
Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Pros: "Much better than average meals"
Cons: "more cell phone charging stations at the airport"
Pros: "I like that they deliver me safe and sound to Vietnam"
Cons: "I would prefer no interruptions while I am watching my movie"
Cons: "Food and seat comfort could be better"
Pros: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Cons: "Nothing."
Pros: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Cons: "more leg room and headphones that worked."
Pros: "They greeted us in Georgian at the gate during boarding, this was very nice."
Cons: "Entertainement could have been better, there was no in flight entertainement at all. The food alos remains to be improved."
Pros: "Great crew and front desk"
Pros: "They are the best"
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Pros: "all nice"
Cons: "nothing but avoid bread"
Cons: "Legroom"
Pros: "Crew was very friendly"
Pros: "business cabin nearly empty. comfortable seats"
Cons: "Expensive WiFi"
Pros: "They do their job well"
Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Pros: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Cons: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Cons: "Organization of the boarding"
Pros: "see above"
Cons: "see above"
Pros: "It was really good, crew helped a lot me n my baby, it was not difficult to travel alone with my baby"
Cons: "Flight was delayed for 4 hrs"
Pros: "Hindu meal only be vegetarian"
Cons: "All is good"
Pros: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Cons: "Food food food"
Cons: "Baghdad is still an armpit. Doha is very nice. Kuwait not so nice. Qatar airlines has the best service I have ever had in 35 years of air travel."
Pros: "Friendly staff. Good food."
Cons: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Pros: "The crew who were dedicated to our row came by and introduced themselves individually. They came frequently to ask for anything I required. They prompty responded to a request call. The lavatory to passenger ratio for Business class was excellent and I never had to wait for more than a minute. The food was very good but there is room for improvement."
Cons: "Some of the bread and croissants were not really fresh. Fresh fruits were also very limited and not properly ripened."
Pros: "Crew helped with my bags."
Cons: "Lack of film choice"
Pros: "The crew was friendly and patient. The flight departed on time."
Cons: "The plane was small and cramped. The food was mediocre and could have been more creative"
Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Pros: "The business cabin and the customer service was superb."
Cons: "The food"
Pros: "Smoothe landing"
Cons: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Pros: "great service, food, friendliness of staff, clean plane"
Cons: "nothing"
Cons: "We were packed like sardines, it was very uncomfortable. And, by the time they got to me, they were out of the fish I wanted for my meal."
Pros: "Nothing at all"
Cons: "Everything"
Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Pros: "Food was great, good selection of entertaiment and movies, seat comfortable (even for economy class). Very friendly flight attendants. This was my first flight with Qatar and I'm now a big fan"
Cons: "The layover was too long"
Pros: "Great flight - and definitely the best airline food we've had in a while"
Pros: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pros: "It was not a full flight. It was ok."
Cons: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Pros: "The food and crew."
Cons: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
Pros: "The food was perfect"
Pros: "Comfortable wide seats, good service"
Pros: "Food and entertainment"
Pros: "Excellent airline. Great experience. Easy. Professional. Efficient."
Pros: "Seats were comfortable and staff were friendly and accommodating"
Cons: "Quality of food could have been better"
Pros: "everything especially the vegeterian food choice."
Cons: "everything was excellent"
Pros: "The concourse, gate and plane cleanliness was great! It should have always been this way. Not being packed like sardines was even better."
Cons: "Atlanta concourse wasn't nearly as clean as MSP or Richmond."
Cons: "Given we left at 7:15 am, I would’ve liked some food options instead of biscuits and peanuts"
Cons: "Nothing"
Cons: "We had a 2.5 hour delay because there was someone missing in the crew. It sounded like it hadn’t been properly planned for the flight so it was frustrating. However, once that person showed up, everything was great and the crew was very sweet"
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Cons: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Cons: "Great flight!"
Cons: "Check in was terrible- long wait just for drop off of already checked in bags"
Pros: "The free upgrade"
Cons: "Perfect travel day! No issues whatsoever"
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Pros: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Cons: "The small bathrooms"
Pros: "Nothing"
Pros: "From the pilot...FAs....gate agents....everyone was very pleasant and professional. Plane was clean as well."
Pros: "Flight was on time. Boarding, flight, deboarding were all fine. Service was fine."
Cons: "The flight numbers that Kayak provides ate not unusable and do not match any flights with the airline. Terribly inconvenient. A call to WestJest referred me to contact Delta. The Delta rep was able to help me. The airlines provided good service. But I probably will avoid booking with Kayak again."
Cons: "My lodge was damage and broken adn was new"
Cons: "Late boarding and take off with no explanation."
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Pros: "Large jet, attentive crew, on time."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Pros: "And arrived early, too.☺"
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Pros: "I purchased round trip tickets to Cancun Mexico for under $400. And I received 1st class upgrades both ways. I could not be happier with my travel."
Cons: "No complaints"
Pros: "Delta agents rerouted me in face of weather problems in Southeast so as to allow me to make my LAX to Sydney flight. Well done."
Cons: "Not enough leg room in Economy. I lucked out on transpacific leg with an exit row seat, everything else tight. Movie choices kinda limited and very US."
Cons: "Everything!"
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Check in was easy through their app. Also very quick lines to drop off bags. Crew was very nice and respectful"
Cons: "Seat are a little bit too close together. But overall very comfortable"
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Pros: "On time, quick flight, nice people."
Cons: "It was freezing cold."
Pros: "Clean and good size sears"
Cons: "Slow boarding, crew tires and it showed, pretzels no nuts,"
Pros: "There is nothing I like the most. Everything was downside from the day one immediately the purchase of the tickets."
Cons: "With the purchase of tickets there was no meal selection option available. Had to ask at the reporting time and then seat was messed up. 3 seats were three different row while I had two minor sons. Spoke to the travel agents (justfly.com) and requested meal was not properly recorded. I requested, two kids meal and a Hindu meal, when meal came it was told I had Muslim meal. How on earth did it make any sense, I am not even muslim? I did not even mention about muslim. Those dumbass at justfly.com do not have any level of professionalism. I tried to contact china southern airlines, they are always busy, after several attempts, finally somebody on the phone talking chinese shitty accents that only understood a few english. Chinese passenger crowded and with the shitty attitudes. One of the old guy drop the heavy coffee cup on my son's head and hurt real bad when he pulled his bag immediately after the land when he is not supposed to. I have a return ticket to deal with again with pain in a few days. then I will never fly with this shitty airlines. At Gongzhau, kids are hungry in transit, tried to buy food, told they only take Yuan. there was no ATM in transit. had to exchange Yuan and thats the only option there if you want to buy something. Airport wi-fi sucks, no connectivity even after logging into the shitty local advertisers websites. Finally, crew were to manage some kind of food, but did not like it at all. shitty shitty. do no fly this airlines of chinese route at all."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "Boarding was smooth and fast. The crew was helpful with a wheelchair passenger, and get everybody else on board soon after. We depart the gate a couple of minutes early, and arrived almost half an hour early."
Cons: "The first class seat were not much more spacious than the comfort+ ones. Choice of snacks were limited as it was a short regional flight. No overhead or seat back entertainment, but you can stream from the media server through in flight wifi."
Pros: "Boarding was a breeze....arrived slightly earlier than expected."
Cons: "Nothing to not like"
Pros: "I needed to change my flight because my international flight from Buenos Aires was delayed due to a national work stoppage and I would miss my scheduled Delta flight from JFK to SAV. The cost difference to take a flight later the same day was exorbitant (over a $500 additional cost to the price of the original ticket) so we elected to fly back to SAV two days later. I do not understand how airlines can get away with charging such exorbitant ticket prices--these prices should be regulated!"
Pros: "Nice crew, normal seats, TV etc. They were very apologetic about the delays. They gave multiple updates and came around with water/snacks"
Cons: "The plane was delayed to wait for passengers from another flight. We waited for almost two hours. After that there was multiple technical difficulties- loading the bags, closing the door, refueling...the list goes on. We ended up taking off almost four hours late."
Pros: "Excellent service"
Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."
Pros: "As expecred."
Cons: "Chaotic boarding process."
Pros: "Efficient crew. Early arrival."
Cons: "Cabin was freezing."
Pros: "loved the cookies!"
Cons: "Wish there were more legroom on those little planes."
Pros: "on time departure"
Cons: "airplane needed to be vacuumed"
Pros: "Very friendly and curtious crew made the flight very pleasant"
Pros: "They switched me to better seats"
Cons: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."
It is a very short flight from Richmond to Charlotte, but beverages would have been nice.
Pros: "The crew seemed to make the best of their situation"
Cons: "The airplane was old and very cramped. Needs to be replaced with a more appropriate plane."
Pros: "Flight was so smooth"
Cons: "Nothing"
Pros: "The employees were friendly and helpful."
Cons: "We haven't made it to Rochester as intended. It is covid time and our flight had mechanical difficulties. The airlines has provided vouchers for hotel and dinner."
Pros: "On time with a very pleasant crew."
Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"
Pros: "Comfy seat, nice crew"
Cons: "Hour delay before departure; 30 minute delay after landing before we reached gate; 15 minute delay to get carry on bags!"
Cons: "The flight was very good. The landing sounded rough with a lot of braking. Crew were really friendly. The food was expensive but fresh sandwich. Plane was beautiful. Lovely flight overall"
Pros: "Entertainment was good and flight was clean"
Cons: "AC was broke took long time to get ac on we all sweat to death on the plan as it was broke and portable starter didn't work so they had to get a 2nd one. Then stewart on plan says American just doesn't have good maintenance on there equipment that is a red flag for sure."
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Cons: "Certain crew members could've been a bit more approachable and friendly."
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Pros: "There was a hood vibe from crew. I believe the good nature of the crew had a positive effect on me and follow travelers. A pleasant experience."
Cons: "I can't think of anything that would have improved the experience."
Pros: "as expected"
Pros: "Food was not too bad and I liked that they had snacks/ beverages out near the bathroom area for people to eat/ drink in the middle of the flight."
Cons: "Wish bathroom had been cleaned more frequently. Ran out of toilet paper a few times and floor was wet. My seat was broken so I could not recline back for 17 hours and since the flight was fully booked I was unable to move seats. It made the already long flight even more uncomfortable"
Cons: "It was way too hot in the aircraft"
Pros: "The boarding process was quick, seats were comfy, staff was very nice."
Pros: "Stewards were good."
Cons: "Mechanical problems and incompetent repair people who forgot to fill out paperwork delayed our flight by 3 hours. Because of this I almost missed my RESCHEDULED next flight and my bag was gate checked to baggage claim."
Pros: "The movie selections"
Pros: "Flight attendant gave me a free beer!"
Cons: "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
Pros: "Good legroom on economy"
Pros: "Flight loaded on time left on time and arrived on time. Crew were all very nice."
Cons: "Flight was delayed and I missed my connecting flight."
Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."
Pros: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
Cons: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
Pros: "The 737 was excellent. Boeing still makes the best aircraft."
Cons: "Being rescheduled from an 0830 departure to a 0530 departure, which meant I had to get up at 0300 to get to RIC by 0400 for TSA and check-in. As originally planned I would have arisen at 0500, still early, but not nearly 0300. The equipment had no individual entertainment screens. So we were stuck with whatever was on the common screen...which was bad."
Cons: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Cons: "When will the airlines stop cramming so many people in planes with seats that are too cramped. Especially when you are on a regional flight, with a seat crammed in a corner that does not recline."
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Pros: "On time departure & arrival; helpful staff at check in & at the gate; plane was comfortable."
Cons: "Nothing."
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "Everything"
Pros: "Nothing. I will never fly American again."
Cons: "Both flights delayed. Over six hours late."
Cons: "Free seats in economy class are way too squeezed for a 10 hours flight."
Pros: "The pilot was great about keeping us up to date on the possible route change and exactly how long we would be sitting on the runway, new arrival time, etc."
Cons: "We sat on the runway for 35 minutes with no offer of a beverage (though there was going to be beverage service). Then just before take off as the flight attendants were snacking in the back, we asked about a possible drink and they said the flight was going to be too turbulent to serve anything."
Pros: "Very friendly staff, clean airplane, great flight! Our original flight was delayed, but we still made it right on time for our connecting flight! I didn't realize when I was booking the flights that American lets you bring a carryon no charge, but United does not. You have to be a "Special" customer with them in order to be allowed a carryon, so we ended up paying an additional $50!!!"
Cons: "I was a little unhappy we were delayed, I had a meeting in Charlotte planned, but these things happen."
Pros: "I like AA overall, better than United for sure. I've been flying with AA since forever."
Cons: "Flight attendants arrived late, delayed the passengers. No blanket for main cabin when asked, my parents are old and they were really cold. Harsh landing but that's a give for DCA anyway."
Pros: "Brand new plane. Every single airline rep was so happy and so pleasant."
Pros: "I was traveling with two teenagers and originally there weren't 3 seats together. When we got to the gate they had reassigned our seats for us to sit all together. I appreciate that."
Cons: "We had already pulled out of the gate to leave when the captain informed us the plane had maintenance issues and we had to wait for a gate. We waited. When we got to the gate he announced the crew had timed out and that we should take our things and get down to wait for more information. Once at the gate we were told they were trying to put a new crew together for us, including the pilot. While we waited they did provide good quality deli food for us. I appreciate the food but the 5 hour delay, I did not appreciate."
Pros: "I liked how quick the flight was to New York"
Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black . The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen . I had genuinely lost some faith in the plane ."
Pros: "Crew, clean"
Cons: "Flight delayed as we were pushing back from the gate."
Pros: "Eventually we got to hartford"
Cons: "Delayed leaving ATL, sat on the Tarmac for 30 mins. Leaving CLT was delayed 1.5 hrs for mechanical issue because it problem occurred during a shift change. Also was never given the opportunity to choose a seat assignment on CLT-BDL so I ended up in the very last middle seat."
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Pros: "Security checkpoint was very quick, being a Sunday morning, and we departed on time. Everything was very normal."
Pros: "Quick flight."
Cons: "Crew was rude and illogical."
Cons: "The delay"
Pros: "Nothing"
Cons: "Everything, will never fly American Airlines again"
Pros: "The crew was courteous, friendly, and efficient"
Cons: "The flight was overbooked by ten, leaving the possibility of my reservation not being honored and missing the flight."
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