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The big challenge here was that the inbound flight was delayed, THEN, the aircraft was deemed in need of service, so we had to deplane after being a few minutes away from departure, THEN we had to switch terminals, where another plane in our gate had maintenance issues so we had to change gates again. I am a regular flyer (not on American) so I understand these things happen. The crew was great. The pilot in particular was gracious and understanding and stayed with the passengers the whole time to answer questions and give updates - that was impressive. But the flight was massively delayed as a result, and today I really wanted to be home in time. Sigh The flight was otherwise great.

My original flight kept getting postponed multiple times, I would have missed my international flight if I waited. It was postponed through the next day. I ended up having to drive 3 hours away to get my next flight.

My last flight on 25 Dec, it’s Christmas Day, everyone happy and very good mood. I really enjoy traveling with Americans Airlines from Miami to Minneapolis my home town after long flight from lhe to Doha then Miami. Thank you again to make my travels comfortable and relaxed. Best regards

Flight delay was communicated before leaving for airport which caused it to be a non-event. Great flight and crew!

I liked everything. Except that my neck was hurting on the seat. I couldn't sleep.

They cancelled our flight without warning OR a refund. Never doing business with American Airlines again! This is the second AA booked trip in a row that we've had challenges with.

seats were way too small. Too short of a flight to offer amenities.

This was a short flight handled by Hawaiian Airlines. Flight was late by about an hour. As it is so short, no food offerings other than the obligatory cookie and drink. Flight crew was great.

We appreciated that the AA agent at the check in desk was aware that we might not make our connecting flight from Liberia to Miami due to delays. He immediately got us on an earlier flight, which meant less time in the airport and the ability to catch our flight home. Without him, we might had to spend a night in Miami, which we could not do due to work schedules once we got home. This action is what made this flight sequence excellent.

The flt was good and quick, but we had to wait 10 hrs for our 1 hr flight. We chose our flight in May so we could make the connection in Chicago quickly!!! Well that did not work out!!! When profits come before peoples plans made 6 months previous, and the companies don’t care, or give refunds for poor treatments,———I’m OUT!!!!!!