The staff was incredible, very attentive, polite, made you feel like the center of the universe. They even all wrote me a happy birthday card. Truly just an amazing crew, cannot stress it enough.
Checking bag at terminal was horrible. No agents to check us in and only 1 kiosk working. Boarding went ok. Crew onboard was very scattered rained. Missed our row while serving and then didn’t see them hardly again.
The entertainment is a bit limited, it would be better if they added some games to play besides the movies and tv shows. But the seats are comfortable and the crew is polite
Food was great. Staff was phenomenal. Seats were a bit hard and could use a lot more entertainment options as far as movies to choose from. WiFi was good. Overall great trip.
Boarding was smooth and efficient. The only food was some pretzels, but it was a short flight. Not much to order if you were hungry.
Read the fine print. This was my flight home. I booked my flight for the quickest way home. Had a carry-on and a personal item. Same as my outbound flight. Apparently I needed to pre-pay extra for my carry-on. When I checked in, I was told that I had to check it. I said I’ll pay for it, and was told that this wasn’t an option anymore. They said I still had to pay $50 to check my carry-on. I told them I’ll pay whatever to just carry it in as intended. I was not allowed, so eventually I paid $50 to check my carry-on under a plane that was half full, with overhead compartments that were even less full. My white carry-on suitcase was practically destroyed getting from Idaho falls to Denver to Orange County. The low price air fair was a bait and switch. Got me to the gate, made me pay extra, then didn’t even allow me to pay for a carry on. Not to mention that I paid the $8 for WiFi that didn’t work. All to get my suitcase destroyed. I don’t think I’m going to even keep my Untied mileage plus membership and card. Apparently, membership does not have its privileges for this one.
I flew from Santa Fe to Denver to catch a flight to London and the transfer of my luggage on arrival at Denver to the London flight worked perfectly. The crew on the ground and on board for the London flight were so friendly and efficient.
It was a short flight so I was expecting too much
Late- that’s what United does best. Missed my connection, rebooked to a flight 17 hours later and had to spend $500 on a hotel. What did I get? A $15 meal voucher. What can you get in an airport for $15. I hate United so much.
Not very good. My flight was canceled. Rebooking was terrible. I got hung up on 4 times by book agents while attempting to get another flight. Took me 8 hours to finally rebooked. Agent a check in desk not helpful. They acted like it was an inconvenience for them to help me. They did not handle my issue which caused me to deal with call center.
Everything was good. But from Frankfurt to Seattle in airplane entertainment system didn't work good.
The crew and especially Patrick were amazing. Very helpful, kind and accommodating. I’d be happy to fly with this crew for all my Europe trips!
They didn't open the Check-in desks for almost an hour after they should've been open (even though encouraged us to check-in our carry-on luggage because it was going to be a full flight). They alerted us that the flight would be delayed but slow-rolled informing us of the extent of the delay...which ended up being over 3 hours. As a result of this, I missed my connecting flight and had to stay over-night in Munich when it would've been a lot better for me to just stay in Warsaw another night....Lufthansa wasn't done with me yet though as I had more bad experiences with them after getting to Munich.
Definitely service quality is going down. With all those flights delays and several days luggage delays Lufthansa reputation of used to be a reliable air line is now compromised. The flight from JAX to Washington was almost 4 hours delayed: as a result I never checked-in at Warsaw Marriott Hotel and was not refunded. My Delsey hard shell luggage was destroyed (got a big crack on it!!!) upon several hours delayed arrival from Frankfurt. On my return trip my 2 luggages did not arrive with me to JAX and I only was able to get them 2 days later. The online agent with a heavy accent spoke broken English and was not able to provide me with information on missing luggages. Guys, you need to do better.
All of my flights through Lufthansa were delayed which made travel very stressful.
My flight was delayed by 10h the crew was useless didn’t care a bit once we landed they couldn’t get the luggage out of the airplane for another 2h old plain old crew poor service I’ll never fly Lufthansa again
2 hours late. Charged me for luggage despite my being star alliance gold. Inflight entertainment didn’t work after I paid for it. Boarding took forever. Shoddy work you guys.
The smoothest boarding, courteous and experienced attendants, comfort and food/drinks I have ever experienced flying Economy on any airline! It made a 12 hour flight no burden at all - Thankyou Lufthansa!
Terrible. After landing I got info that my next day trip to Toulouse was cancelled. Lufthansa offered me an alternative route via Lyon and lisboa, so I'd end up in Toulouse at midnight, missing all my trains and unable to book a car to reach my town on the morning, where I am expected to turn up to work. I tried to reschedule my flight by talking to an agent. Was waiting in the web chat queue 2 hours (there was 200 people before me), and when I finally got an agent he has decided to end up our chat just after I explained him the situation. Not sure if it was technical glitch or blatant act of disrespect. Either way I had to buy myself a ticket from easy jet from Lyon to Toulouse, so I'll be there at midday. I do not understand why Lufthansa did not rebooked me to that flight in the first place, deciding that is is a better idea for me to waste 12 hours more for multiple flights. Extremely annoying and disrespectful
On time flights and all services were fine except two of our four bags were lost. We have medical equipment in one and hope they find them soon. Currently, we have received no update or information.
Long line with check in at the DIA British Airway counter.
Service onboard is one of the best nowadays, on top of the regular meals they offer more drinks during the whole flight and crew is super nice and helpful. I truly enjoy to fly in BA.
I love British Airlines but I think it’s time for a change.My seat was occupied by very large passengers sitting next to me,I felt very uncomfortable and very bad.I’m sorry but I have to say it.
BA used to be a higher level flight experience. Now, like Air France, they’ve reduced the experience. The crew do a great job. However, food offerings for such a long flight were mediocre at best. At no point did they offer a glass of wine, which may be available, but they’ve stopped offering it. I credit BA for not weighing the carry-on bags like AF. I can’t believe that a 51 lb/23 kg bag isn’t included in the price. I don’t know if it’s Kayak gigging us or BA. Either way it’s disgraceful.
We lost our luggage in transit in Heathrow and had a horrible time finding it again. Dulles was very unhelpful.
The food could have been better, but that is secondary. I felt safe.
Check in was unnecessarily slow. Not enough agents and the 3 there were working in so- mo. Terrible.
I asleep by the gate and actually didn't get to the airplane.
Overall a good service for the price offered, however extra security check at Heathrow is poorly managed and greatly understaffed creating unnecessary long lines.
Deleyes and missing connecting flights is ridiculous Waiting for bus for 45 min is unacceptable
