Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Nothing, it was a fraudulent transaction. You probably should have caught that.
Not a United thing, but late afternoon departures from Denver with thunderstorms is always prone to delays.
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.
Flight staff and all was fine. Food always sucks on planes so nothing new.
Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
The staff were polite and professional. I found the boarding for First Class Business customers not great. They didn't offer me pre- boarding. Just regular zone 1 boarding which didn't feel great. On board and throughout all of our United Flights we found the staff wonderful. We'll definitely fly United again.
Not very good. My flight was canceled. Rebooking was terrible. I got hung up on 4 times by book agents while attempting to get another flight. Took me 8 hours to finally rebooked. Agent a check in desk not helpful. They acted like it was an inconvenience for them to help me. They did not handle my issue which caused me to deal with call center.
Comfy and timely flight thanks to Cathay to all crew and the captain for our smooth landing.. above all thank You Lord for our Safe flight ❤️🙌🙏🏽
I love having an opportunity to choose different the dietary restriction. Crew was very nice. I was watching movies & TV shows entire flight.
The crew food and entertainment choices were great. London airport experience is always crazy but airline cannot do anything about it
Our flight attendant in business class was wonderful. I was in 4L. The amenities kit that AA is now providing is pretty disappointing. I didn't use any of it and left it behind.
The food service was very poor, I did not appreciate the food services it was very low class airline specially food services.
Primary flight attendant in FC wasn't that engaged throughout the flight. All other aspects of flight were good.
Little communication with passengers after sitting over 1 hour for a maintenance issue Then we had to deplane- no crew communication Poor gate information after deplaned WiFi would not connect AT ALL
Hey as long as you bring me back to earth in one piece I’m good! Otherwise great flight smooth take off and landing good staff Only thing is the staff at the back of the aircraft chatters a lot it’s annoying at times but I’ll let that go because they are very sweet overall.
Wifi was good on the flight from DCA to Dallas and terrible on the flight from Dallas to Tucson. The forward head in the flight from Dallas to Tucson was putrid smelling entirely urine soaked. The flight from DCA to Dallas was delayed by almost 30 min with a plane change.
Checked in online. Seating map was inaccurate. Wound up in a middle seat. Couldn't download the boarding passes had to go to the counter to get them. Otherwise flight was ok.
Everything was good. But from Frankfurt to Seattle in airplane entertainment system didn't work good.
The crew and especially Patrick were amazing. Very helpful, kind and accommodating. I’d be happy to fly with this crew for all my Europe trips!
They didn't open the Check-in desks for almost an hour after they should've been open (even though encouraged us to check-in our carry-on luggage because it was going to be a full flight). They alerted us that the flight would be delayed but slow-rolled informing us of the extent of the delay...which ended up being over 3 hours. As a result of this, I missed my connecting flight and had to stay over-night in Munich when it would've been a lot better for me to just stay in Warsaw another night....Lufthansa wasn't done with me yet though as I had more bad experiences with them after getting to Munich.
Definitely service quality is going down. With all those flights delays and several days luggage delays Lufthansa reputation of used to be a reliable air line is now compromised. The flight from JAX to Washington was almost 4 hours delayed: as a result I never checked-in at Warsaw Marriott Hotel and was not refunded. My Delsey hard shell luggage was destroyed (got a big crack on it!!!) upon several hours delayed arrival from Frankfurt. On my return trip my 2 luggages did not arrive with me to JAX and I only was able to get them 2 days later. The online agent with a heavy accent spoke broken English and was not able to provide me with information on missing luggages. Guys, you need to do better.
All of my flights through Lufthansa were delayed which made travel very stressful.
My flight was delayed by 10h the crew was useless didn’t care a bit once we landed they couldn’t get the luggage out of the airplane for another 2h old plain old crew poor service I’ll never fly Lufthansa again
2 hours late. Charged me for luggage despite my being star alliance gold. Inflight entertainment didn’t work after I paid for it. Boarding took forever. Shoddy work you guys.
The smoothest boarding, courteous and experienced attendants, comfort and food/drinks I have ever experienced flying Economy on any airline! It made a 12 hour flight no burden at all - Thankyou Lufthansa!
Terrible. After landing I got info that my next day trip to Toulouse was cancelled. Lufthansa offered me an alternative route via Lyon and lisboa, so I'd end up in Toulouse at midnight, missing all my trains and unable to book a car to reach my town on the morning, where I am expected to turn up to work. I tried to reschedule my flight by talking to an agent. Was waiting in the web chat queue 2 hours (there was 200 people before me), and when I finally got an agent he has decided to end up our chat just after I explained him the situation. Not sure if it was technical glitch or blatant act of disrespect. Either way I had to buy myself a ticket from easy jet from Lyon to Toulouse, so I'll be there at midday. I do not understand why Lufthansa did not rebooked me to that flight in the first place, deciding that is is a better idea for me to waste 12 hours more for multiple flights. Extremely annoying and disrespectful
On time flights and all services were fine except two of our four bags were lost. We have medical equipment in one and hope they find them soon. Currently, we have received no update or information.
Had a plane! Have a plan! Have my luggage! 10 hours of travel turned into 50 hours. Good Lord!
Service onboard is one of the best nowadays, on top of the regular meals they offer more drinks during the whole flight and crew is super nice and helpful. I truly enjoy to fly in BA.
I love British Airlines but I think it’s time for a change.My seat was occupied by very large passengers sitting next to me,I felt very uncomfortable and very bad.I’m sorry but I have to say it.
BA used to be a higher level flight experience. Now, like Air France, they’ve reduced the experience. The crew do a great job. However, food offerings for such a long flight were mediocre at best. At no point did they offer a glass of wine, which may be available, but they’ve stopped offering it. I credit BA for not weighing the carry-on bags like AF. I can’t believe that a 51 lb/23 kg bag isn’t included in the price. I don’t know if it’s Kayak gigging us or BA. Either way it’s disgraceful.
We lost our luggage in transit in Heathrow and had a horrible time finding it again. Dulles was very unhelpful.
The food could have been better, but that is secondary. I felt safe.
Check in was unnecessarily slow. Not enough agents and the 3 there were working in so- mo. Terrible.
I asleep by the gate and actually didn't get to the airplane.
Overall a good service for the price offered, however extra security check at Heathrow is poorly managed and greatly understaffed creating unnecessary long lines.
Deleyes and missing connecting flights is ridiculous Waiting for bus for 45 min is unacceptable
