Finnair was ok. But some things were pretty bad: 1. Crew was not friendly, especially a crew member named, Maria. She woke me up while I was deep asleep by force just to let me know that 2 people can’t be on the same seat (my toddler and me) for sleeping. 2. There was no vegetarian option in the menu so I had to eat bread for one meal 3. They didn’t have an option for child meal
The food was delicious. There has been a major improvement here in the last few years. Excellent, friendly service. An enjoyable experience.
Awful. Delayed for unknown reason. Boarded late, part of a Tight connection ands had to go through customs and immigration. And they lost my bags.
Late, dirty cabin, charging ports broken, uncomfortable, no tomato juice, barely edible food
Flight on time, landed well ahead of schedule. Attendants were excellent and responsive
The crew was friendly, and the flight landed on time
It was okay. The airplane was a little smaller than a flight from Thailand to Helsinki.
Any flight that lands safely is a good flight. However our leg from Helsinki was delayed 1 hour with no explanation. The delay would not allow us to make our connection to Cincinnati. I was informed by American Airlines that our Cincinnati flight was rescheduled for the following day. I immediately made a non refundable hotel reservation in Dallas. Upon exiting the plane at Dallas I was given a hotel voucher. Nice, but I can't get a refund on the hotel I booked. A little communication would have been helpful. Food on Finnair is below quality of Korean Air.
Everything was quite easy from boarding to landing - the staff was great and service was excellent too!
LHR is always kind of a challenge. British Airlines did a fine job. My tickets were the cheapest so I can’t complain.
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
Very stressful to locate United Airline boarding area, delayed flight, changing boarding area again to another location with all tiredness 😩. But flying was fine.
Flight staff and all was fine. Food always sucks on planes so nothing new.
Wonderful flight! The crew was good, check-in was good and orderly and the flight was uneventful and good.
The international portion was good. Food and beverage options were good. The sustainable wooden eatery was less than desirable. Your Star Alliance partner ANA provided real silverware. I'm 6'3" & 198 lbs and felt cramped in the exit row. How can that be? Flight attendant all had a pleasant disposition which is always good.
The staff were polite and professional. I found the boarding for First Class Business customers not great. They didn't offer me pre- boarding. Just regular zone 1 boarding which didn't feel great. On board and throughout all of our United Flights we found the staff wonderful. We'll definitely fly United again.
Boarded from a very small gate at LAX. Staff at gate had us line up, then waited 25 minutes to board without a word of explanation. Plane arrived on time then waited 20 minutes for a plane to vacate our gate. Majority of bags arrived after 15 minutes but it took an hour for a small number of remaining bags to be off-loaded despite my “priority” bag tag.
The boarding process on the departure from LA was rather slow even though I was in Group 1. For first class, I was not expecting to have to pay for Wi-fi but I did and then the wi-fi was spotty. The entree was surprisingly good and so that was a pleasant surprise. However, once I got to Houston, it was terrible. Unfortunately there was bad weather but the constant gate changes for my connecting flight was difficult to manage due to having to navigate back and forth between different terminals.
This planes staff was top tier. Everything went great and had a great flight home.
The pilot had to extend the flight time from san antonio to Houston to burn off fuel. This caused a lot of unnecessary stress since we had a tight connection to Aruba. And with no other flights going to Aruba we were worried about spending a night in Houston. We had to to run to our connection because of the flight crews mistake. Not happy.
If the service crew didn't make difference between people and they change my seat without asking me if is okay or not with me
Great for a small Commuter. Quiet and relaxing. Seats were better than most.
The plane left late and there were four gate changes. Fortunately they were all in the same terminal. The crew was truly outstanding. There were only nuts to eat due to the very short flight time. Beverages were as expected.
The boarding process, airplane, entertainment, beverages and crew were very good. But the food left a lot to be desired, especially for business class. I had a chicken breast that was tough and rubbery, with little flavor. It wasn't even up to the proverbial "banquet chicken" standards. Very disappointing. There was only one offering of bread, OK, not a huge deal, but it's a nice touch to be offered more. Similarly, other airlines' crews come by to offer more drinks, though the crew responded when asked. Good flight overall, but the food just wasn't up to the standards you'd expect.
We enjoy the professionalism and cleanliness of the staff and aircraft. We are grateful to the experiences pilots and flight crew
They have no employees/gate agents in Huntsville. Only one gate is operational
APU on the aircraft was not working. No AC while boarding. Plane was extremely hot and uncomfortable. Ground AC failed. Miserable experience. Arrival at DFW, no gate available. Not sure why that keeps happening at DFW.
Delayed because of waiting for some passengers who were delayed from their original time, they never made it to our flight. Late arrival causing logistic issues. Terrible all cause by waiting for someone who was not on time when waiting only benefits the airline
I had 1 hour to connect flights. Boarded the first plane with a broken restroom and captain decided that the 1.25 hour flight couldn’t leave until fixed. Needless to say, I missed my connecting flight and will arrive at my final destination 6 hours late.
Flying on this airline is nothing short of a full blown circus clown show. On a recent return from my mother’s funeral, my only available choice from IND to PWM was American, which I hesitantly booked as I rarely fly them for many of the following reasons and never will again. I was booked IND-PHL-PWM totaling about six hours. The flight was cancelled due to NE weather. They rebooked me on a two stop flight IND-DFW (Yes DALLAS)-PHL-PWM, still all on the same day. After arriving in DFW, they continually delayed the DFW-PHL flight due to maintenance issues on the arriving flight. Finally it was delayed to the point that my PHL-PWM connection was no longer possible. They then rebooked me thru LGA with the short flight the NEXT DAY to PWM and offered to put me up for the night in NYC (or so I assumed). The flight DFW-LGA was then delayed so much that I asked to be put in an earlier flight with a lessor delay. Throughout this day chats with their AI assistant were useless as were subsequent chats supposedly with a real person(?). Only one customer service agent in DFW was actually helpful and appeared to care. Upon arrival at LGA post midnight, they issued me car and hotel vouchers in Trenton NEW JERSEY at a very old Howard Johnsons ONE HALF HOUR from LGA. The hotel was an $85, 1.5 rated hotel in a very sketchy area of NJ that I would have never voluntarily booked. As I prepared to catch the car back to LGA the next morning I received a text that my flight was cancelled. TWICE IN TWO DAYS. I went to LGA hoping to have AA book me on an earlier Delta flight. The full service line was at least 200 people deep, so I tried to reach a real person agent by phone. After 1/2 hours on hold I gave up and waited for my later LGA-PWM flight. It actually started boarding on-time, but only shortly after announced a maintenance hold. We were told it was nothing serious, just an adjustment to the Captains seat. Only one update was given while we waited 1.5+ hours for a “SEAT ADJUSTMENT”. Can’t forget to mention that on all of these planes the WiFi only worked on two. During that time at least three others flights in my area announced that they were overbooked and were taking volunteers before bumping people. Another flight to ORD announced a gate change and less than five minutes after announced that they were really not changing and announced for everyone to return to that gate. Can’t forget to mention that on all of these planes the WiFi only worked on two.🤡🤡
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
We missed our connecting flight in Frankfurt do to security and all hell ensued then.we got rebooked to Washington got there round 10 am ish didn't find out till 630 we were rerouted to United!! Then we started getting updates
I like crew. They are friendly. The flight was delayed to take off for 1hr and that caused panic at Houston Airport to catch connecting flight due to security check delay. If it has reached on time I would have sufficient time in collecting bags and security check
I hated the FRA Airport. Confusing signage, including the path to Immigration and Security It seems that the airport grew haphazardly over the years. I have been through multiple WW Hubs with much better experiences.
The seating arrangement by having privacy screens would have been more appealing. If you sit in the business class, you pay for extra comfort and privacy. Other than that, the service was excellent and the staff very professional.
Great experience. Flight was on time and reached destination on time
Upon arriving at IAH, it was informed that the luggage had not arrived. Still waiting to hear back when it will be delivered.
Actual flight was smooth but we were delayed 70 minutes. Were promised to make it up to us but were given no refreshments
I had handicap and pre board due to a recent broken arm, was made to find my own help placing carry on baggage in the storage above. My tv and entertainment unit did not work correctly, requested help and it took 30 minutes to get help, she did not fix it or come back to see if it was fixed. I went to her a second time and she did another reset, still did not fix.
Did not fly HOU to SAT as flight was cancelled.
The first leg of our booked flight was severely delayed, and by the time I could get to an agent to see about re-booking, it was impossible to arrive in time to board for the final leg to Reykjavik. We were flown by American Airlines to Heathrow but didn't arrive in time to take the British Airways flight. BA only flies once a day to Reykjavik, so we had to purchase an absurdly expensive flight through Icelandair out of Gatwick to arrive in time for an excursion that started at 9 a.m. the next day. Our luggage got lost in the meantime and wasn't found for several days.
God food! Although some of the snacks were not to my taste. Nice amenities in premium economy made for a comfortable flight. The pilot was able to make up about half the time we were delayed in the ground (we were delayed over an hour before takeoff due to a shortage of tugs) Nice movie selection for entertainment. We were last to board the second leg of our flight due to.complications during transfer from the first flight of our trip, but did manage to board in time. We really enjoyed the video presentation for flight safety. Hilarious gets your attention! Really nice, sufficient accommodations for overhead storage, didn't seem crowded or jam packed. I enjoyed being able to track the flight on my monitor. I was disappointed that there wasn't free WiFi during the flight, I thought that was a complimentary service but you had to pay extra. It felt like we were nickled and dimed on that one.
Very comfortable flight and simple and directed one way and back. Amazing price.
24 hour delays aren’t even heard in 3rd world countries with archaic transportation systems. I’m never flying American Airlines again.
1st class seats NOT REALLY 1st class or business class but like premier economy. Should be listed as such or named something else. I have flown 1st class with other airlines and they are nothing like it at all.
The flight from Dallas to madrid was delayed for 2 to 3 hours, the flight back from Dallas to Sacramento was fine , but there were 5 gate changes within the span of 2 hours, last one was in a differny terminal. Flight and crew was okay
Airbus A350 is poorly designed for wheelchair users and reduced mobility passengers. The angle of the pods makes it awkward to transfer. I was able to but I have ab stability. It could be a real challenge for people with more severe mobility impairments. You'd think Airbus would have come up with a solution for this or thought more about us disabled folks more when designing this aircraft.
food options were terrible. for a 10-hour flight, there should be 2 decent meals. Also, flight attendants should come around with drinks more than just at the meals.
Good. For a long flight. The comfort of the seat could be better. Also, the food was « normal » plane food. Not indian plane food unfortunately! Everything else was smooth and great.
Our Jackson, Mississippi to Dallas Fort Worth flight was delayed on 1/19/26.. This was changed to Jackson to Charlotte in the last minute because of this delay. This started some kind of disconnect between American Airlines and British Airways bookings. We could not go past the passport control in London Heathrow. I had to go to the counter and waited for more than 30 minutes to get a new boarding pass. Problems did not end there. Somehow our entire return flight was canceled by someone. I had to make several phone calls over several days to fix the problem – this was not easy from India. Looks like there was some kind of disconnect between two airlines or some agent did not do it right. I’m anxious to know what went wrong.
