Issues with luggage, gate agents and flight. Delta has really gone down hill. But the flight agents int he sky were kind and professional. Also enjoyed the entertainment--but shouldn't be charged for headphones.
The landing was incredibly rough. I thought we were going to roll over at one point. Even coming into the landing was incredibly rocky. The passenger beside me said they make that flight all the time and that was the hardest landing they ever experienced.
It was a good flight, everything was great!!! I’m very thankful.
It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Cons: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
Cons: "When I pick up my bags"
Pros: "Not one of my good experiences with Delta. Two hours delay in the flight"
Cons: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Pros: "The seats were extremely comfortable! I"
Pros: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Cons: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."
Cons: "I wanted an aisle seat."
Pros: "Got to Houston on time"
Cons: "WiFi that I paid for on Delta didn't work, flight was delayed at take off due to waiting for restroom supplies; lead flight attendant had a major accent and was difficult to understand. She also stated to keep my mother's walker outside the plane when entering the plane"
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Cons: "Wifi was not working"
Cons: "Old plane, long delay, sketchy WiFi."
Pros: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
Pros: "Free Tillamook snacks that were filling, upgraded snacks"
Cons: "Most of the crew. They were literally no smiles except one nice lady. Just blank stares and quick handing off, not expecting a smile, but most of the crew was cold for idk what reason (except one nice lady)"
Pros: "The crew was very nice. Quite helpful and pleasant."
Cons: "The only small item is the gate size in MSP. Always a bit crowded but still departed on time so it’s not a large issue."
Pros: "Seats were pretty comfortable, awesome flight, flight attendants were beyond excellent."
Cons: "Probably the time factor"
Pros: "Friendliness of flight attendants"
Cons: "I wasn't awake long enough to find fault"
Pros: "The crew was good"
Cons: "The flight was incredibly uncomfortable. The Delta team in Houston was not very pleasant."
Pros: "Food and service was nice"
Cons: "Very long route to my final destination"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Pros: "Weather kept them from being able to serve everyone but she did pass around cookies which was a really nice thought!"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Pros: "Comfort Plus seating was good for the long flight, lots of choices for entertainment."
Cons: "Some crew members were rather cold in their manner, either disinterested or grumpy. Electric outlet didn't work. On screen entertainment touch screen was very difficult to use (unresponsive to touch)."
Pros: "I liked getting home"
Cons: "I didn’t like the delays without warning or any benefits at the end."
Cons: "I couldn’t watch a movie and I couldn’t fall asleep because the the person in front of me had a light on."
Pros: "In flight tracking"
Cons: "Irregular serbice"
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Cons: "1 hour delay, no explanation, no weather problems, late for my meeting in Houston."
Pros: "The service was impeccable as always"
Pros: "The gate agent and cabin crew handled passenger's misery with friendly grace and professionalism. Also, it was an old plane and so the seats, even in coach, were comfortable."
Cons: "Plane was around 45 minutes late in arriving at our Minneapolis gate. Flight was further delayed by something (unspecified) being "frozen." WORST part was that the temperature in the seating area at the gate was horribly cold. Departing passengers at a neighboring gate were bound for Fargo and sat with their parkas on and with parka hoods up. We Houston-bound had packed our coats & boots and were shivering. Then when we finally boarded the crew announced that the plane's water system was broken and so we would have no hot coffee or hot tea or hot anything. No water, also and obviously, in the restroom sink. But sani-wipes were provided in the sink basin."
Pros: "Quick flight, great landing and takeoff."
Cons: "Everything was great today."
Pros: "Everything was excellent"
Cons: "Excellent job and keep it up"
Pros: "Meal in main cabin, snack and drinks. Love the free entertainment at each seat. Also had power outlets and free WiFi messaging (with designated apps)."
Pros: "Could not use the bathroom"
Cons: "Delayed by an hour!"
Pros: "Everything else fine."
Cons: "Made me check my bag - even though ther was plenty of overhead bin space."
Cons: "Late taking off, and then unable to get to gate on arrival"
Cons: "No blankets or pillows. Froze"
Pros: "Great service, polite staff"
Cons: "Incredibly tiny seats, even for my girlfriend, who is 5'6""
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "The cabin temperature was not good. Started out very cold. When I asked about it (which I shouldn't have had to do), they overcompensated; then it was too warm. After a couple more tries they finally got it equalized."
Pros: "Blankets available for all."
Cons: "Problem initially with entertainment system, which was later corrected. No baggage space available close to my seat, even though I was one of the first on board--Sky Priority. I was in last row. A combination of crew bags and onboard equipment along with a couple people on board before me,filled all space above last 3-4 rows. Seats seemed to be even smaller than normal for economy. Entertainment screen too small."
Pros: "Crew was outstanding, seats were comfortable. The food was awesome!"
Cons: "it was perfect."
Pros: "Comfort Entertainment Friendly Staff"
Pros: "Movie selection is great."
Cons: "Flight attendants seem undetertrained."
Pros: "On the plus side, the food, service, entertainment, and comfort on Turkish are the best of any Economy class overseas flights. For that reason, they are my top pick."
Cons: "I can't understand why I was booked with an impossibly tight connection. It's a huge airport, with multiple security checkpoints with long lines. I had an hour between flights, and the first flight landed just five minutes late. The gate for the second flight had already closed by the time I cleared the first security checkpoint. It would have been completely impossible to make it to the gate on time. Turkish put me up in a hotel, etc., for the night, and there were dozens of people in similar situations. But the airline shouldn't offer connections that are totally impossible."
Pros: "I had a very good experience with Turkish Airllines! crew was very friendly and excellent."
Cons: "I contacted Turkish Airlines 4x times before my flight to learn how to deal with excess medical baggage, mobility assistance, and meal assistance. The Customer Call Center claimed to have made all of my necessary reservation updates for all of my special meal, medical, and mobility assistance needs. They did not! When I arrived at Check-In, there were no notes about any of my requests, nor services prepared to facilitate them. I spent over 30-45 minutes escalating the situation to the Shift Manager who had to contact the central call center and her own manager, just to find out what to do about medical baggage, what's permitted, etc. I was embarrassed for their employees, who not only didn't know their own company policy on the matter, nor were they aware of the industry standard. After much arguing, yelling and threats, the Check-In desk agents finally allowed my excess medical baggage and equipment without extra charge. I still received no mobility assistance to begin my travel after Check-In to my departure gate, nor were they prepared to offer this to me in Istanbul. Again, after a long wait, much yelling, screaming, and arguing, I was finally provided mobility assistance just in time for my flight. I almost missed my flight due to Turkish Airlines not putting my request in the system, nor caring enough about the traveler to do so at Check-In. When I arrived in Belgrade, 3x pieces of my luggage were destroyed and unusable again, medical equipment was damaged, and I filed a claim with Turkish Airlines. They tried every way possible not to pay, but finally offered a meager claim, nothing close to what it cost for the damage caused or to repair or replacement the destroyed luggage or medical equipment. Turkish Airlines is the Grey Hound of travel, sure they might be large, offer many itineraries and frequent travel, but their quality, customer service and professionalism leave them amongst the bottom feeders, still 3rd world in mentality, form and function. No honor, no integrity, no class. No reason to ever fly with Turkish again, and I'm happy to tell everyone I know not to fly with them!"
Pros: "Everything went well"
Cons: "One of my luggage is still missing"
Cons: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Cons: "After returning home I found items had been stolen from my luggage. Specifically about half of the items in my first aid kit were taken. Total cost of replacement will be approx $30."
Pros: "Movies, I had leg room. Nice friendly staff .."
Cons: "Internet would not work"
Pros: "Trip from Istanbul was On Time. As a Disabled Person, I was picked up at the baggage ticket counter and expedited through. It was excellent service in Istanbul for me. The plane experience was smooth, with wonderful entertainment on your personal screen with excellent movie, news and music offerings. The crew was wonderful, friendly, smiling and accommodating. No charge on alcoholic drinks! Food was great. Flight was good. At Houston, the assistants for Disabled Persons was wonderful, accompanying me up until I was dropped at Shuttle service to my car. Turkish airlines really impressed me and would use them anytime."
Cons: "In Istanbul, I had to walk from the gate entrance to the plane. Took me 10 minutes to walk the plank, struggling, but no one offered me a wheelchair or assistance. In Istanbul, there was a considerable amount of people waiting to check bags but there were no agents at 2 counters and it really bothered the people waiting and waiting for them to show up. Then the baggage loading track stopped and it stopped all the traffic for a while. Inconveniences but, nevertheless, it affected the travelers anxiety."
Pros: "I got a return ticket from Houston to Lagos, the first leg of my trip went pretty well, no hassle at all, the staff and crew were great and professional."
Cons: "But the second leg of my trip which was Lagos back to Houston was horrible, the Turkish Airlines employees at the Murtala Mohammed International airport Lagos were the worst ever, unprofessional, rude and lack basic knowledge of boarding. Decided to do their own thing rather than what the airline allows. It's almost like they lacked training or just don't want to learn. No accountability whatsoever as one of the employee said "it's not like it's gonna affect my job anyways". Poor poor terrible customer service, no courtesy, no etiquette. I can go on and on but ain't nobody got time for their negativity."
Cons: "I was happy with everything"
Cons: "Ok service , staff were not too polite and slow with requests."
Cons: "After having booked an aisle seat near many family members I was traveling with, a Turkish airlines crew member came and asked me to move seats so as to accommodate a couple that wanted to sit together. I willingly gave up my seat to allow this. The crew didn't have another seat in mind, however, and I spent several minutes simply waiting in the aisle before they shuffled me to the front of the plane and made me sit in a much worse seat--a middle seat nowhere near any of my family members, nestled next to a large man who was clearly extending well into the seat they meant for me to take. It was clearly a terrible seat and I made the following 12 hour flight in significant discomfort. I was very dissatisfied with the crew's behavior. When a passenger books a comfortable seat near my family, and willingly gives it up to accommodate other passengers, they should not be treated so poorly"
Pros: "They run a quality airline, inexpensive and a lot of direct flights to a lot of locations."
Cons: "This flight was a terrible experience and the longest day of my life!! That having been said, Turkish airlines had little control over most of it. I could tell the staff was just as tired of the long day as I was, but they held it together and performed adequately. I thought we were all going to die on the landing! I don't know what happened, but I was waiting any moment for the 777 to just roll and go up in flames! It took 1 hour and a half to get our checked bags. Don't know if there is a way to speed that up, but it was the icing on the cake after having spent 16 hours on the plane."
Pros: "The only things that going for Turkish Airline is the cabin crew (lord knows they try), food and in-flight entertainment."
Cons: "The flight was delayed for nearly 2 hrs, that in itself is not an issues, traffic delays do happen. However, the fact that captain choose not to run air conditioning to save fuel and main cabin, even after numerous requests, was 95 degrees for 2 hrs combined with the fact that airline did not submitted travel information to US Border Protection that also added another 1.5 hrs to clear customs is totally unacceptable... Although THY has the most direct route to/from Moldova from Houston, in the future, I'll most likely will spend more money and more time just to avoid it..."
Pros: "Usually a great trip."
Cons: "A series of about 9 rows of 3 seats each row, had errors in to the monitors that normally you can watch a movie, watch news, or listen to music. Approximately 27 people could not use these monitors affixed in the seat before you. These monitors (screens) control the reading lights, the signal for the stewardess. Flight 33 on 6/30/2017 had 12.3 hours of blankness and the complaints were numerous, but the crew were of no use. I wish this would have happened to business or first class. The crew were horrible."
Pros: "seats, entertainment"
Cons: "food. only one non-veg option"
Pros: "Excellent customer service"
Cons: "Excellent flight"
Cons: "Wheel chair flyers should get first assistant"
Pros: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Cons: "New US regulations requiring tablets and laptops to be stored in checked baggage were not relayed to me. I booked the trip in February and the new regulations went into effect in March, but I was never notified. When we got to Istanbul from Brussels and made our way to the gate, we had to go through a security checkpoint where I was informed that my tablets would be confiscated and given back to me once we landed. They had a claim area set up next to our baggage claim turn-style to get tablets and laptops back, but it took us 30 mintues to get our tablets (only 5 mintues to get our baggage). Again, I realize they're only doing their jobs and this regulation is new, but the system they put in place for it and their total lack of communication for customers who had already booked trips was awful. Also, at the checkpoint I was told my tablets would be confiscated and my passport had a sticker put on it. I moved down the line where I was told they would take my tablets and the next guy told me I was clear to go. I asked for verification and he ushered me along, so along I went. Then, while sitting in the plane waiting to leave, a group of 5 or 6 people came on board and searched me out, saying they didn't have a record of my tablets being handed over. I told them I was told to move on at the second checkpoint and they gave me a look as though I was lying, but then said it wasn't my fault and made me retrieve them from my bag and hand them over. It wasn't a huge deal, but it sure did make me look like an idiot in front of everyone else on the flight who could see it happen. The whole reason we brought our tablets was to read books on the flight, and a 13 hour flight doesn't exactly go by quickly. I udnerstand they're just doing their job, but they should have sent an update to people on these flights."
Pros: "Entertainment on board was the best part. Food is decent."
Cons: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
Pros: "The security measures"
Cons: "Very good fantastic business class seats awesome legroom And again great service"
Cons: "Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all."
Cons: "They made us choose an alternate schedule and offered our money back completely 1 week before our trip. This change by Turkish Airlines cost me $610. I had to rearrange the flight schedule for the person dog and house sitting for me. We had to spend an extra vacation day from work. The hotel Turkish Airlines put us in had terrible food and was so isolated that you could not walk to a restaurant. This airline was the lowest price, but I will definitely be looking for a different way for my next trip."
Pros: "Nothing important"
Cons: "Nothing extra ordinary"
Pros: "good movie selections"
Cons: "We were pushed to stand-by at the check-in and were told that seat number would be available at the gate. However, this never happened. At the gate, we (30+ people) were told that there are no more seats available on the plane and we have to go to their customer service for another flight. There are no Turkish Airline staff at the gate to explain why this would happen and provide any assistance. We spend the next 2 hours trying to get boarding pass for the next day's flight and the hotel. Again, no apologies nor explanation were given. Thank you Turkish Airline for wasting 1 day of my life. I will try to avoid this airline in the future."
Cons: "Their audio system is very bad."
Cons: "Turkish airlines worth airlines ever. They change our flight from Houston to LA without giving us any choice because they are over booked with 30 passengers and on top gave us longer flight instead of sending us closer to our destination. They lost our bags and discover in LA that most of Turkish airlines passengers lost one of their bags too. we miss our flight from LA to Houston because of bad organizations and We had to sleep in LA one night so to take second day fight to Houston. So bad so frustrating never use Turkish airlines again."
Pros: "The food was excellent (dinner and breakfast). The service was also exceptional."
Cons: "Nothing...great flight and great crew."
Pros: "Courteous staff.istanbul"
Cons: "Istanbul airport is dirty, bath rooms smell. Food m shopping is good"
Cons: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Pros: "Staff courtsey"
Cons: "Some of the food"
Pros: "price and food"
Cons: "Customer service need to get way better"
Pros: "Space inside the plane. There were empty seats that increased the comfort."
Cons: "Lack of courtesy inside the airport and in the plane. Countless passport checkups, poor communication during the flight."
Pros: "Turkish delights on-board"
Cons: "Chaos at the Istanbul terminal. Connecting flight was literally a mile away. We had to run through the entire terminal only to miss our connection. No help/information from the airline. They made us walk even more to get us transferred to hotel for a night. Their crew repeatedly lied about how to get new boarding passes as they were busy and didn't want to do it for us. Sent us to another transfer desk. No veg. food option even after making a special request. They said sometimes those mistakes happen. You can't call the crew from your sit to get snacks. They make you get out of your middle sit and walk to the back of the plane to get a sandwich. The boarding process at the Istanbul airport is even more chaotic. They have their own security (after having done security at the o origin in Rome AND at the IST airport), which requires standing in an hour long line and getting profiled and judged by the airline staff."
Pros: "When we couldn't fly United (due to cost) we were not sure what to expect from Turkish Airlines since we didn't know anyone who had flown it before. It was very pleasant and we thoroughly enjoyed the flight. We felt like we received first class treatment in the economy section of the plane. From warm hand towels, beautiful menus for meals and beverages available, a toiletry bag and much more. The inflight entertainment was awesome. Love the large screen and the touch screen abilities. So many great choices."
Cons: "The temperature of the cabin changed drastically from being very hot to very cold in a short matter of time. The boarding process was also not organized well at all as we lined up in our groups, but people did not follow this so although we were group A, somehow people from lower groups were boarding before us. The seats were a bit hard."
Pros: "Really amazing except for..."
Cons: "Stewardesses did their jobs, but as far as checking on passengers at non-food and assigned drink times, they were sitting in the back drinking coffee and talking. On top of not making rounds, there was no call button to summon a stewardess. Twice, my husband who was ill had a "coughing attack" and needed a glass of water... there was nobody was available. A passenger had to go and get them from the back. Perhaps due to this being a 13 hour flight, this is not a normal situation for them, but to go three hours at a time without taking a stroll through the cabin seems unprofessional. Otherwise this airline really does amazing service! I did not realize that such airline service still existed. American ones should pay attention!"
Pros: "Food was good. Staff very friendly."
Pros: "I like the comfort of the interior, the entertainment."
Cons: "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
Cons: "The flight TK 119 (Khi - Istanbul) reached Istanbul late by half an hour. The layover at Istanbul was 1 hr 25 m. The distance to reach Gate 504 was terribly long. I had to run all that long distance to reach gate. After passing thru security checks, etc. I was completely exhausted. All that trouble to be dropped from plane on the runway and then using bus to reach terminal building and vice versa for the onward flight TK 33, was a terrible experience. The layover time and the lengthy and tiring procedure need immediate revision and rectification. Instead of comfort, passengers get high blood pressure and exhaustion. Very troublesome experience."
Pros: "Food and entertainment."
Cons: "Disorganized boarding and lower than average leg room"
Pros: "In flight entertainment and Wifi is amazing"
Cons: "Cabin crew service and ground staff service is below par. Next time, I will stick to Air France."
Pros: "very professional, great entertainment"
Cons: "13 hours from Istambul is very very long."
Pros: "The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
Pros: "Overall a well done trip"
Cons: "The audio plug at my seat did not work."
Everything was great thanks
The flight was fine, nothing special, but no problems either.
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Cons: "Food is looking not fresh and quality is cheep ...."
Pros: "Stewards dis perfect job"
Pros: "The flight attendants were quite personable and engaged."
Cons: "The 34 minute flight was delayed by almost 2 hours."
Pros: "Curious crew."
Pros: "thebflight wqs smooth and on time"
Cons: "snack they gave something sweet at 07:00 AM"
Pros: "The flight attendants where good and welcoming"
Cons: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Pros: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Cons: "Poor selection of films on the entertainment system."
Pros: "We could walk around as needed. No restrictions. Free wine with meals!"
Cons: "Staff not friendly or offering of assistance."
Pros: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Pros: "Everything was awesome best flight i had in my life."
Pros: "All flights were on schedule"
Cons: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Pros: "The stewardess is very polite and accommodating n"
Pros: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Cons: "Food was ok, not great."
Cons: "The worst airline, customer service ever"
Pros: "Safety, timeliness, friendliness of staff"
Cons: "Entertainment is outdated"
Pros: "thanks for the trip. all the way was fast and comfortable)"
Pros: "Plane was half empty, so we could sleep on three middle seats"
Cons: "I would expect more (and better) food for 9 hour intercontinental flight"
Pros: "too short to tell."
Cons: "Not applicable"
Pros: "Very comfortable aircraft"
Pros: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Pros: "Very orderly fashion onto boarding"
Cons: "My suitcase got destroyed"
Pros: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Cons: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Pros: "Excellent service."
Cons: "Somewhat expensive for Vienna - Brussels one way route."
Pros: "Comfort was good because I had a whole bench to myself!"
Pros: "Flight was on time ,"
Cons: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Cons: "My flight was cancelled! ended up flying to Athens the next day"
Pros: "Would fly with them anytime."
Pros: "Good service. Enough space for the legs. Drinks before and after the meal ."
Cons: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Cons: "Flight was delayed 2 hours after boarding"
Cons: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Pros: "It was fast and comfortable"
Pros: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Cons: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"
Pros: "The staff was very pleasant"
Cons: "Very crowded plane!"
Pros: "Staff was pleasant and competent"
Cons: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Pros: "Made everything easy, stayed on time, clean."
Pros: "The crew were friendly and fine. No problem with boarding etc"
Cons: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Pros: "Good service overall"
Pros: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Cons: "I have no negative comments about this flight. Everything went well."
Pros: "The flight was on time and the crew were very friendly."
Pros: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
Cons: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Cons: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Pros: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Cons: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Pros: "Crew was very kind and attentive"
Pros: "Smooth flight. Friendly crew."
Cons: "Not a lot of newer movies"
Cons: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Cons: "Was the worse food that I was served on a international flight."
Pros: "Flight was smooth and arrived early even though it left 30 minutes late."
Cons: "Lufthansa should schedule more time to make connections."
Pros: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Cons: "No negative comments."
Pros: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Cons: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"
Pros: "Everything was on time, the service was very nice as well. No problems at all."
Pros: "The atmosphere they create is very comfortable"
Cons: "I don’t now"
Cons: "Will need to add more recent movies for entertainment"
Pros: "I was upgraded to a better seat and the flight was comfortable"
Cons: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Pros: "efficient service. timely departures/ arrivals"
Pros: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Pros: "Great crew, comfortable space at the bulkhead seat"
Pros: "Going out the crew left something to be desired, the crew on the return trip was outstanding! Friendly, courteous, caring, efficient."
Cons: "Ran out oof meal choices twice"
Pros: "We left an hour late. Pilot made up most of the time in the air."
Cons: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Cons: "The food is not tasty"
Pros: "Food was good and that is all I can say was good about that flight"
Cons: "The male Stewart was very unprofessional by commenting out loud that I was too fat for the seat that I was assigned. The lights in the plane kept going off and on along with the video. I could not understand the pilots English. I was not allowed to get out of my seat as much as I wanted. I was very upset and disappointed on the male Stewart attitude."
Pros: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Cons: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."
Pros: "I liked the crew personnel"
Cons: "I didn't like food"
Pros: "having the TV with lots of choices"
Cons: "There were screaming ( not just crying...but SCREAMING at a shrill pitch) for the entire 10 hour flight. I was never so ready to get off of a plane in my life. The staff tried to appease the many different situations as best they could, but they got wore out before the end of the the flight. There were people not sitting in their assigned seats, so mealtime was totally boggled and some got fed a full hour before the rest us is on the tail end of the serving. The last meal ( after I FINALLY got food, we had turbulence, so they stopped serving drinks to go with the meal, and no one ever came back and continued where they left off, so I ate my meal without a drink. I don't blame the airline because it was the many children in that section that made it absolutely miserable for everyone on board, but it was the worst flight I have ever taken...hands down."
Pros: "Ground Staff helpful. Cockpit pilots communicated effectively. Most of the cabin staff was courteous."
Cons: "The wait prior to takeoff was a concern. Flight departed one hour late. Scanner at Gate Z13 was malfunctioning. One steward from Frankfurt to Dallas was pre-judging my food choice based on how I look. Normally that would not bother me, but he kept asking if I had ordered a Vegetarian or Hindu meal several times even after I confirmed that I had requested the standard meals for all my journey. The same steward on the Dallas to Frankfurt demonstrated the same questionable behavior. Infants on the flight get very noisy and Lufthansa Staff can help by asking accompanying parents to be prepared prior to take off and landing with warm milk in the baby milk bottles which the children can ingest to equalize ear drum pressure. Unfortunately cabin crew is not using this simple technique and the children on board cry excessively with lot of pain making everyone around them very uncomfortable. This can be nerve wracking for all accompanying Lufthansa passengers near bulkhead rows. Frankfurt Main is too dependent on bus transportation causing passengers to get wet on days when rain occurs."
Pros: "Food choices were excellent. Crew was attentive."
Pros: "Good quality: crew, equipment, customer service"
Cons: "Frankfurt airport: Had to walk for an hour to get from gate to gate. I was getting off an international flight and onto another international flight. International gates are usually closer than that. On the flight: 1. The armrests pull up, which is great if you're traveling with family or a significant other. But, in my case, it was an overweight and obese lady, who didn't fit in her seat and just slipped into half of mine. I was stuck with half a seat with her arm bumping mine for a 12-hour flight. I landed with a bruised arm. It was a round trip flight. When I had submitted a complaint, Lufthansa refunded me a 100$, which is nice of them, but I think they should have upgraded me for my return flight instead to make up for the first flight being uncomfortable. 2. I paid for the internet service and was charged double for it. Again, had to submit a complaint and was refunded the money. Check-in: The online system wouldn't allow me to check in online because my passport wasn't biometric."
Pros: "Crew was very good. Pilots, definitely, were high level professionals."
Cons: "No negative comments for this leg."
Pros: "Very helpful crews. Any problems."
Pros: "On time for all legs"
Cons: "4 hour lay over in Toronto"
Pros: "Safe and on time"
Cons: "Too cramped. 9 hrs of tight quarters"
Pros: "Flight was on time. Crew was very friendly. Everything went perfectly."
Cons: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Pros: "The crew was very kind and made their beat efforts accommodate our requests or help us with the issues we experienced in our seats. I was also pleasantly surprised by the quality and taste of the food served during the flight."
Cons: "The entertainment system in my seat was not working. The crew was very helpful in terms of trying to fix the issue, but unfortunately the system was not fixed. The seats were difficult to push back. We tried several times to push back the seat for the passenger travelling with me, however the seat would not go as far as everyone else's. Unfortunately the flight was not as comfortable for her as it was for the rest of my party traveling with me. For such a large aircraft, Lufthansa should consider boarding economy by seat section. For example, starting with the persons who sit in the back first and then forward. It would speed up the boarding process and alleviate any lines in the aisles in the aircraft. Last but not least, my parties baggage was not transferred during our quick layover from Frankfurt to Krakow. Priority should be given to passengers whose final destination is not Frankfurt. We found out that our luggage's remained in Frankfurt when our names were called by baggage pickup in Krakow. The attendant who was helping us was very cold and treated us as of we were the ones who caused this inconvenience through his tone of voice, as well as his short comments. Lufthansa needs to work on their customer service in Krakow. We were rushed by the agent and it seemed like he wanted to get rid of us asap even though there was no line. We needed to understand where our baggage was and the options available to us, especially because our baggage was carrying important items for my sister in laws bacholerette party that night. We left not knowing when we were going to receive our luggage or if it would even make it to Krakow that night. We called the Number provided to us several times during the Day, however the line did not seem to be actively monitored by an individual. The website we were provided to track our luggage offered little to no insight on the whereabouts of our luggage. We finally found out that the luggage had arrived in Krakow and would be sent by carrier. The carrier arrived late in the evening, right before we were leaving for the bachelorette party thankfully. Better communication in these types of situations would greatly alleviate the stress one feels when their luggage is missing. Aldo surprised that the airline doesn't distribute a care package (I.e. toothbrush, paste, facewash) to passengers whose luggage was left behind."
Pros: "Food , great service"
Pros: "for a 1 hour flight we had wifi and even got a sandwich"
Pros: "great food options good comfort"
Pros: "I will always try to fly Lufthansa in Europe from now on. You have courteous and capable employees and all of your systems are set up to be intuitive and straightforward."
Cons: "Crew could be more responsive"
Pros: "Service; timeliness."
Pros: "As expected - another great flight with great service and arriving on time."
Pros: "A flight without hassles is a great flight! Timely, friendly and smooth landing!"
Cons: "Walking up a flight of stairs with my heavy carry on bag!"
Pros: "this flight was very good, all right."
Cons: "Movies need to be have better selection - are allways same, no pleasant movies."
Muy buen servicio al cliente
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Cons: "Wifi on klm"
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Cons: "Still don’t have my luggage yet"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Cons: "The plane is so old..,"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "Nice attention and good food. Plane and seats are confortable"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "On time and friendly crew"
Cons: "Boarding needs improvement"
Pros: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Cons: "Transfer point needs upgrade."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Cons: "My suitcase didn't come with the airline."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Good flight, very attentive crew."
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "In flight food was enjoyable"
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Flight was on time and quick and comfortable"
Pros: "Cabin Crew was awesome."
Cons: "Entertainment System was not working and no Non-veg food option in flight."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Cons: "OLD plane without comfort or entertainment"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Cons: "Long stop over at Schiphol. Too Long!!!!"
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Flight attendants tried their best given what they had to work with."
Cons: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "captain was great."
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."