Find cheap flights from Washington Dulles Airport to Acapulco

IAD - ACA

Find cheap flights from Washington Dulles Airport to Acapulco

Round-trip
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Washington (IAD)
Acapulco Alvarez Intl
Fri 10/30
Fri 11/6
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Top 4 airlines serving Washington Dulles Intl to Acapulco Alvarez Intl

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 28,719 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."

Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."

Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."

Pros: "Entertainment was awesome. Although airlines are stingy with snacks, Delta had a good overall selection and very generous."
Cons: "Something that cant be changed overnight, however, there should be a little more Aisle space for folks pass through as my shoulder was getting beat up after every passing person and cart."

Pros: "Entertainment"
Cons: "Plane got delayed several times. They changed the gate 7 times. And then they lost my luggage. Not a good experience with Delta."

Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."

Pros: "The crew was great, very accommodating food selection was nice."
Cons: "The cabin temperature was extremely warm"

Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"

Cons: "Delayed"

Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."

Pros: "Actual flight"
Cons: "Could have done without the almost 5 hour delay and no good options for alternative flights. We got in at 3am and it ruined our trip as we were exhausted for my daughter’s college visits."

Pros: "Super comfortable seats. Lots of movie options."
Cons: "Food was not very good"

Pros: "Flight was smooth, arrived early..crew was prompt and courteous."

Pros: "Crew and entertainment options were great."
Cons: "Cabin was very loud, with jet engine noise. Could not block it out. Seats were not comfortable."

Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."

Pros: "Standard Air France flight. My wife and I like the Airbus 380."
Cons: "The flight left two hours late. Apparently this happens a lot with this flight these days because it's an Airbus 380 coming from Paris to Dulles and turning around. The incoming flight was two hours late, so the departure was late. Our arrival in Paris was late. We made the flight, but our luggage didn't. Our return flight from Paris to Dulles was half an hour late because of people from connecting flights. We arrived about 30 minutes late, but no big deal (unless you had a connection)"

Pros: "Nice crew. Comfortable seats."
Cons: "Peanuts and water was “snack”"

Pros: "Fly attenden alwas with a beautiful smile"

Pros: "It was great. The flight attendants are always helpful to us."

Pros: "Nothing particularly stands out. I did arrive safely."
Cons: "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."

Pros: "Flight attendants were nice based on the situations beyond their control."
Cons: "Flight was delayed for about three hours, due to mechanical issues with the second engine not starting. We sat on the the plane for over an hour and half. Some people that missed their connection flights were offered hotel stay. Others that had no connection flight was not offered anything for the several hours of delay that occurred."

Cons: "Tv"

Cons: "Engine problems-2 hour delay"

Pros: "The chekc in person was very helpful."
Cons: "The plane was too hot and the pilot did not accommodate the passengers request. More than just me made the same request."

Pros: "The kind bars"
Cons: "The crew at he gate seem to hate their job. I went to get a claim ticket for my stroller and I felt like I had asked for something wrong."

Pros: "That I landed safely"
Cons: "1st class was horrible."

Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."

Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"

Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."

Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"

Pros: "Good friendly staff. Delta Studios is neat."
Cons: "Small plane , last minute seat change, half hour delay"

Cons: "Delayed two hours"

Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"

Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"

Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"

Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."

Pros: "Entertainment"
Cons: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."

Cons: "There delay"

Pros: "Smooth flight."

Pros: "Excellent crew and comfortable flight"

Pros: "The crews were very friendly and everything went as planned. It was a nice flight."

Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."

Pros: "The flight was smooth and the food selection was surprising delicious. The crew was very attentive."
Cons: "The leg room was much less than the last time I flew Virgin (booked via Delta) and made for an uncomfortable trip. Could not sleep as a result. If you're tall like me you'll need to book a higher seating category."

Pros: "Everything was great"
Cons: "Nothing everything was fine"

Cons: "paying extra for leg room and checked bags"

Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."

Pros: "Flight very smooth.Just after landing,luggage pick up wait too long,almost after one hour later."

Pros: "Nothing"
Cons: "Being scammed by the Chinese, China Southern"

Pros: "Lots of great food n free new movies! Crew was polite and on top of their stuff :)"

Cons: "Very good"

Pros: "Crew was great. Seat not super comfortable, worn out support. Entertainment very limited for five hour flight. One movie option playing on shared screens. A kid movie."
Cons: "More comfy seats and entertainment options. Crew, however, was excellent."

Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."

Cons: "Entertainment choices"

Pros: "on time, good seats and leg space"
Cons: "I wish Copa has more flights in US"

Pros: "From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport."
Cons: "Have better customer service and not change the flight 24 hrs before."

Cons: "Really took 3 hours at airport. Lines"

Cons: "No space between my seat and the front when the person was reclined. Food (Vegetarian meal) was bland"

Pros: "It was an old plane, no WiFi!!! There is was an hour and half delay which no one made it clear as to why ."
Cons: "the manager at the counter at IAD insisted make the connection in Panama City! Of course after landing in Panama City I missed the connection. Had to stay at a hotel and I purchased business class ticket but they don’t have business class seats available on the next flight and book me on economy"

Pros: "Súper crew!"
Cons: "Only one movie for a flight of 4.5 hours. The food tasted like frozen TV dinners."

Pros: "Good price compared to direct flight on United"
Cons: "The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic"

Pros: "Nothing"
Cons: "Air flight attendant was rude and Had an attitude with some passengers"

Pros: "The crew was wonderfully attentive. My only complaint is the narrow ley room."

Pros: "nothing"
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"

Cons: "No private enterteinment"

Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."

Cons: "The food choices are limited foe vegans."

Pros: "Clean"
Cons: "Entertainment system did not work. Some seats had them others did not. Mine did not work."

Pros: "It was nice to be able to watch movies - but the selection of good movies was limited."
Cons: "Seats were too cramped."

Pros: "Excelente 10.0exelent un placer viajar con Copa"

Pros: "The short stops"
Cons: "Delay en our flight"

Pros: "Direct flight from IAD to PTY. The flight left on time and arrived early. Bags came out quickly."
Cons: "The announcement of sections boarding where barely heard and caused confusion when boarding. My seat was broken. The recline button was broken and it made in difficult to adjust the seat. I'm 78 inches tall and need every bit of room I can get. The adjustable headrest was also broken, it would stay in position which mean t that it was pretty useless to me."

Pros: "Crew, food provided on boars"
Cons: "We sat on tarmac for over an hour before taking offfood"

Cons: "No explanation was given"

Cons: "Apparently is high season and therefore they refused to take my extra luggage that I was willing to pay. I was told to throw my luggage away. I don't live in the US, thankfully my niece does and she was able to take the luggage home. Now I don't know when I'll get my stuff"

Cons: "The movies were boring"

Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."

Pros: "Nicest crew! Makes me never want to fly an US airline again."

Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"

Pros: "I usually fly on Copa and I'm pretty much satisfied. The Crew is always attentive and willing to accommodate."
Cons: "On this trip I was not particular pleased with the option of Food provided, and the size of cup provided for drinking is for kids."

Pros: "everything was great :)"
Cons: "none,"

Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."

Pros: "The crew was very helpful and friendly."

Cons: "seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight."

Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."

Cons: "No hubo buen entretenimiento ni alternativas y en el viaje de vuelta faltó el café en un viaje de cuatro horas y cuarenta minuto"

Pros: "Excellent experience!!!"

Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."

Pros: "A great overall experience. I liked that there was a huge selection of entertainment that played on the back of each seat. The lasagna was surprisingly good."
Cons: "The seat was not as comfortable as other airlines I've used!"

Cons: "The flight attendant was rude."

Pros: "Attentive crew members."

Pros: "Give out head phones and the food is not bad"
Cons: "Plane was late and took too long to board so that when we we t to take off we had lost our spot then waited for 3 hours to get going, about 90% of the passengers had a connecting flight which they obviously missed and then they blamed the weather. Sent us to a hotel in a ridiculously disorganized fashion for which they had 3 hours plus flight time to prepare for. New boarding passes were a mess and had to wait a long time to get mine printed cause they forgot to. In the morning in order to save money they sent us on a stupid early bus so that half of us could be sent back to the airport, so that meant we missed breakfast and the 2 hours plus of sleep."

Cons: "I was unable to travel with three suitcases, despite the fact that I was willing to pay for the third bag. I had to put some of my stuff in another bag and was charged overweight. What infuriates me is the fact that at no point of the web check in process I was warned about this. No warning, no email, nothing. I am never using Copa Airlines again and I am warning everyone I know not to use this third-rate airline ever!"

Pros: "A fly attendant try to make up for me for forgetting our lunch."
Cons: "the disorganization of the other costumers who were changing seats almost make me lose my connection. The crew did not serve our lunch."

Cons: "Sat on tarmac for 5 hours"

Pros: "Everyone was really helpful"

Cons: "We were delayed for a long time without much information given. I arrived 18 hours late to my destination and missed many important appointments."

Pros: "El entretenimiento y la atención de la tripulación"
Cons: "El abordaje debería hacerse de atrás hacia adelante, ya que es incómodo para los que estamos en lis asientos delanteros del pasillo cuando pasan los viajeros con carteras o maletas grandes También me gustaría que este cuestionario fuera en español"

Pros: "Plane was very new and clean. Love the individual TV units on the back of chairs"

Pros: "Their efficiency and courtesy. And they handled our travelling with two cats with real professionalism."
Cons: "All was good!"

Cons: "The space between seats is tiny, even when I paid more, no internet during the fly, old movies, nothing new"

Cons: "Flight overbooked, they assigned me a seat 5 minutes before departure"

Pros: "Nothing"
Cons: "Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake"

Pros: "I love everything!!!!!"
Cons: "Nothing everything is great !!!!!"

Pros: "Guaranty the flight and not tell you that the plane is full and you can flight until the next day"

Pros: "The new plane. The food."
Cons: "No entertrainment system the whole trip. The flight was delayed over an hour due to overbooked flight."

Pros: "Cool"
Cons: "Thank you for excellent trip"

Pros: "Nothing. I couldn’t even fly. I arrived 1.5 hours early and chose a seat directly in front of the gate. And fell asleep accidentally. Woke up two minutes after plane took off. T"
Cons: "The staff said they called my name many times. I don’t believe this for a second. I am a light sleeper, especially at airports. I know international airports are busy places, but when a man is asleep right in front of the staff calling his name, you think maybe just maybe they would wake me and say “are you benjamin”. But they didn’t. Now I am forced to by a brand new round trip ticket. Immensely unhappy."

Cons: "They over sold my flight did not let me board"

Pros: "Great service all around. I would recommend."

Pros: "I missed my connection flight. I couldn’t get my situation fixed and got stranded in Mexico City because of the most horrendous service I have experienced in my entire life."
Cons: "The organization for boarding. Communication and costumer service. I am really disappointed on this airline"

Cons: "FLIGHT WAS LATE FOR 1 HR 20 MINUTES"

Pros: "La tripulacion fue super amable"

Cons: "My tv wouldn’t show the movies. The ads worked, but when it went to play the shows it was just black."

Pros: "The flight was on time. Quick boarding."
Cons: "No entertainment."

Pros: "I prefers better fare options. Seat selection by pay, baggage by pay, no food offered even with payment option. On time flight was excellent"

Pros: "On time"
Cons: "They charge for luggage"

Pros: "Amazing service, clean plane, complimentary food and drink included is a great perk. Too bad other airlines don't treat you this well! My first choice for all future flights to Mexico. Gracias AeroMexico."

Pros: "They took very good care of my fragile box."

Cons: "Old aircraft, uncomfortable seats and not entertainment system"

Pros: "Not much"
Cons: "Korean translation sucked. Also food was bad."

Pros: "Friendly and professional staff Good beverage variety as well as food."
Cons: "The sound for the entertainment was of very low quality thus unable for us to ascertain much of the dialogues."

Pros: "Good attention"

Pros: "Lots of newer movies to watch."
Cons: "Gross food, ended up in the safety exit seat so couldn’t have anything with me.. not even my pillow and the seats can’t recline. Most uncomfortable flight ever ..."

Cons: "Will never fly with Aeromexico ever again"

Cons: "I found out NO luggage was included after being charged"

Cons: "We miss our conection and we have to wait for more the 3 hours to take the next flight"

Pros: "Flight stewardship exelent"
Cons: "Tunnel passage was frozen had to wait 20 minutes, luggage carrusel not working from landing to exit the airport took" 2 "hrs ridiculous. .."

Pros: "Everything good."
Cons: "Not complain. Aeromexico better to fly."

Cons: "We arrived on time but we did not landed. The pilot kept circling around Montreal and no information was provided to passengers."

Cons: "At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying"

Cons: "Miss morning fight onAeroméxico ,canceled our return fligh thome Wanted to charge us more to More to book a flight back the fair was the fair was double the price what I paid so I had to book with United Airline"

Pros: "Not much to like in mediocre flight. Gate agents were nice and couteous."
Cons: "Mediocre flight overall. Poor customer service from crew (barking orders and very little tact during boarding). No entertainment system. Flight was delayed due to errors with airline."

Pros: "Nothing"
Cons: "The flight from DC took a lot of time, as consequence I missed the other flight to Zacatecas. Now I have to wait 10 hours and the outrageous part is that I had to pay $200 extra for the other ticket"

Pros: "Courteous, professional, efficient. Good sense of humor!"
Cons: "Nothing"

Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."

Pros: "Entertainment was good, as well as the crew"
Cons: "I got sick with the food, and the flight was delayed, I'm visiting just for the weekend, so time is very important to me, if you add this two issues, well it's not the best of my trips"

Pros: "Flight attendants are nice from the moment we walk in the airplane."
Cons: "The food needs to be changed. They have been serving the same menu for years. The breakfast menu is too heavy for the morning."

Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."

Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"

Cons: "A lot of time waiting for flight."

Cons: "I didnt like that now they start a $25 fee for the luggage when this was the only airline that never charge for that.. annd also they didnt five mr an advice for advance. Really sad for this."

Pros: "The staff was very professional"

Pros: "This was my first experience with Aeromexico and i loved it. Everyone was nice and the plane was nice. Loved it."

Pros: "Flight attendant they were very nice and helpful"
Cons: "The boarding in Guadalajara"

Pros: "Everything"

Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."

Cons: "4 times I asked for a blanket, and finally when I put a not very nice face I get it."

Pros: "The customer service was excellent! There was a slight delay but nothing detrimental. The flight was very comfortable. There was plenty of leg room. There was entertainment with movies, music, etc. We were even able to track were our flight was on a map. The small meal was perfect to hold one over a 4 hr flight. The offered a good variety of beverages and coffee. They asked often if there was anything they could do or if we needed anything else. I am very happy I chose this airline."

Pros: "The plane was running at very low capacity, so many of us had rows to ourselves"
Cons: "No power outlets at the seats, No video, difficult to find power outlets before boarding the plan, the boarding area was very sanitized."

Pros: "The flying part"
Cons: "Tiny seats"

Pros: "The stewards were nice. The entertainment package was good. Food was ok (coach)"
Cons: "6 1/2 hour delay due to navigation system crash. Two gate changes and a terminal change. New seats assigned, but then when 3rd plane was brought in, it had the exact configuration of the first and we were told we should use the original boarding passes. These turned out to be wrong because they reseated after the first plane went down and it’s replacement wasn’t the same configuration. We never saw that plane, or the gate it was assigned to. When we went to rebound, my wife I am were separated. We were moved to the way back (screaming baby sandwich - one in front and one behind us). Then we spent an hour in the worst turbulence I’ve seen in 20 years - I nearly vomited. the last 6 hours of this 15 hour ordeal were fine."

Cons: "We took off about three hours late because of a small mechanical problem discovered after we boarded. The plane had been sitting at Dulles for 12 hours. Couldn't it have been checked earlier in the day?"

Pros: "Departed and landed on time; checked luggage returned in a relatively short period of time; crew pleasant; plane reasonably comfortable."
Cons: "In order to access the bus which took passengers to the plane required going down three flights of stairs and two flights up to the plane. This made carry on luggage and personal bag difficult."

Pros: "I liked the cabin and the many drinks."
Cons: "Too much food offered and it wasn't of any real quality, so processed and carb heavy. There was a maintenance issue with our screens for a few hours, that was a little disappointing."

Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."

Pros: "Flight attendants were very nice"
Cons: "Not much legroom in economy"

Pros: "Comfortable. Good entertainment and good service. Crew was nice"
Cons: "Missed our flight from Brussels to Zurich. United said we were booked on next flight six hours later. Gave us vouchers and that was it. Went to check in and the carrier said sorry you can’t board United did not book you. The voucher just has prior info and this flight time. So we missed getting on that flight 3 total hours on the phone with United and they did nothing but put us on hold. Thank you to Brussels air who finally after many years and frustration helped us so we could leave. More than 10 hours later than we should have. Horrible experience and we lost a day of vacation and pre paid plans for the evening I will never use kayak again for international flights. As that was part of the problem per United (probably BS but won’t ever risk it again) and will never use United airlines again as their customer service and lack of caring showed that companies true colors. I hope the rest of this dream vacation is better than this nightmare was."

Pros: "United got me from Dulles t o Zurich. The boarding, flight, and food was as expected."
Cons: "Not being able to select my seat in advance of the day before the flight is not ideal."

Pros: "We were surprised to find ourselves assigned to the bulkhead seats where we had extra legroom and great access to the restrooms."

Pros: "Customer service and everything else was great"
Cons: "Getting delayed. We were supposed to leave at 10 something PM but instead kept getting delayed until we finally left at 1:45am. That to me killed my overall experience for that flight considering that it's an 8 hour flight and that I needed to come back on that Monday. Less time do stuff for the weekend."

Pros: "The roominess of the plane. Awesome."

Cons: "I had broken table on my seat, then I needed to jump for eating several times."

Pros: "Better comfortable seats. And snack options"

Pros: "On time courteous staff excellent service"

Pros: "Crew was very nice and helpful"
Cons: "there was a seven hour delay to our departure Food was pretty bad, entertainment system was broken"

Cons: "Departing 5 flights out of gate A1 in Dulles"

Pros: "Attentive cabin crew and decent food/wine selection, but...."
Cons: "This format of business class seating leaves a lot to be desired. There is literally no place to store anything except maybe your cellphone on the shelf under the TV screen. No room for a backpack on the floor - has to be in the overhead. Not convenient on an 8-hour overnight. Seats are tight - could not lay on my back - had to sleep on my side. No separation between seats - it was a 2, 4, 2 layout and the guy next to me coughed all night. At least I wasn't in one of the middle seats. Expensive flight for that type of setup IMHO. And given it was a 777, the plane was big enough."

Pros: "Crew was courteous and food and snacks were good."
Cons: "By the time I got to my seat all overhead bins by my seat were all full so I had to take my carryon towards middle of the plane to place it in an overhead bin. I also had to remember to write down the number of that bin so I could retrieve my carryon at the end of my flight.Toilet was not very clean."

Pros: "The United employees handled everything. Very friendly and helpful"
Cons: "We had a delay our flight up two hours"

Cons: "board . The door was closed & we waited for 2 economy passengers - took an hour . mY experience - once the door is closed , it does not open until the plane reaches the destination ."

Cons: ":)"

Pros: "Freebies- free headset, free movies, both dinner and breakfast served , free beer & wine, free bag check. They didn't even try to nickel and dime me."
Cons: "Nothing"

Pros: "Until they can make the chair recline backwards a little more (which, space issues may never allow for and I acknowledge this), and give food a bit more substantial then it won’t be 5 stars. However, exceptional stewartess and captains with humor made this 14 hour flight bearable."

Pros: "IAD to Brussels Flight is ok, just stuck between 2 guys with BO. Not really the United Airline's fault. But I hope they can atleast put a sign or something."

Pros: "good seating. I am 6'5" and i was pretty comfortable"

Pros: "Flying business class is always exciting and fun and it was a relatively good deal..."
Cons: "... but when you pay $2000 + for a business class ticket and then the lose you luggage and it’s now 8 hours later and they have not located it yet... that’s not good!"

Pros: "On time, friendly crew."
Cons: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."

Cons: "Three hours delay when all aboard already due to “technical difficulties” and then we had to change plane. The whole entertainment system did not work. No apology or explanation."

Pros: "No delays for flight, despite weather."
Cons: "Lack of legroom or recline in seats. I know it’s economy, but come on. We’re not sardines."

Pros: "That the flight was on time"
Cons: "I flew with 1 child and 1 infant and there was no help, not at check in, not at boarding nor from the crew on board. I requested a bassinet before the flight over the phone and didn't get it. There was an issue with the infant ticket and the United check in agent was incompetent to fix it, which made us late for boarding. No one helped me at boarding with taking the stroller from me. On board the crew members were annoyed when I ask for some hot water for a baby bottle. And it's sad that children don't get a kid's meal ( which we received flying with many other airlines) and have to eat the uneatable adult meal. That was my first and last time flying with United."

Pros: "Entertainment"
Cons: "Tried to book legroom online and by phone but told it was all sold out; only to arrive and find out it wasn't and had to pay $40 more."

Cons: "My connection was clear across the airport, it was quite the trek when the second flight was already boarding"

Pros: "Punctuality, efficiency and courteous and prompt service."
Cons: "Only that WiFi is too expensive"

Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."

Pros: "Attendants were kind and helpful The food and drink provisions were good"
Cons: "A small problem with my seat back screen"

Pros: "Good service and environment"

Cons: "Very noisy!! A dog whinned the whole time. Flight attendants were ok."

Pros: "Crew was friendly"
Cons: "The aircraft was super HOT and the seats were smaller than any plane i have ever been on. there was zero leg room available."

Cons: "I got an infection in my colon from the bacteria in the food I ate on the flight. I had acute diarrhea for four days and had to go to the hospital."

Pros: "Earlier than scheduled. Enough space."

Pros: "Security was quick and efficient. Boarding was extremely organized. The airline attendants were attentive. The pilot on United informed us when the possibility of hitting turbulence occurred so we could adjust accordingly. Overall, great travel experience."

Pros: "Flight was on time, except that we had to wait a few minutes for more oxygen to be boarded because the flight was completely flow (overbook in fact)."
Cons: "Both my daughter's and my seats were broken. We were not given seats until just before boarding, luckily they were together."

Pros: "All fine, except delay"
Cons: "2.5 hours delay: plane needed maintenance and then more of that, a were unloaded. Took another plane."

Pros: "Flight crew in Dulles were very helpful in arranging for my daughter and I to sit together. Really appreciated their help."

Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."

Pros: "The crew was good."
Cons: "I paid for the internet that never worked. I couldn't watch a movie or TV either. It was t just me, a lot of people around me had the same issue."

Pros: "On time."
Cons: "Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants."

Pros: "On-board WiFi was a nice touch, but redundant as there was no way to charge your electronic devices"
Cons: "Felt herded like cattle. Had to bring your own headphones... WTF? Children's meals requested for my 6-year-old were practically inedible. "Breakfast" consisted a stale, chewy croissant (which I believe I am still trying to digest a week later...) and yogurt. No USB port to charge electronic devices"

Cons: "For a trans-Atlantic flight this was a very small plane with very tight seats. The bathrooms smelled throughout the plane. Many seat back TVs didrn't function."

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