The food was better than expected. The service was good.
The plane temperature got steadily colder. Was a bit hard to handle.
I didn't like the crew too much. There were many empty business class seats so I moved to a window and took my pillow with me. They came and took the extra pillow back! Bizarre behavior. My vegetarian meals were not good at all. Couldn't eat them. 2 identical meals for dinner and breakfast.
Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.
Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.
On time departures and arrival
The food not enough to eat
I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.
Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe).
The food and entertainment was good. The crew was very nice.
Again a good solid basic service with good food well prepared and agreeably served by a pleasant staff. Thank you
Planes are a little small for a fairly long haul business service. Nice but small - so basic amenities.
I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise.
They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least.
Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight.
Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally.
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