Staff at the airport wasn't helpful or friendly. Probably the worst airport experience I have ever had, going and coming. The staff on the plane was better. Still not super friendly or personable. However, they were not rude like airport staff. They ran out of certain menu items. Maybe could have been prepared better? Overall just ok.
the cabin was kept too hot. couldn't sleep as a result
Crew were unfriendly, touch screen for movies didn't work very well, seats were tight and uncomfortable
Awful seating. Bad food. Staff only have one bottle of water and no cans.
Worse worse worse, i would not recommend this airline to anyone. Istanbul airport maybe State of the Art facility but staff is rude, only works if they get tips, and they push you to give tips even though my family had spent $50 in tips. Airline staff doesn't speak english so you really can't understand them. It was a nightmare travelling with Turkish. Never again.
My flight was canceled 1 minute before boarding. The customer service was owful, no one could tell us what was going happened. I spent 30hrs instead of 15 from Washington DC to Brussels. No apologie or help
Boeing 777 is a bad choice for a such a long flight.
I wouldn't know what the flight was like. AI canceled my flight reservation!! There's no way to speak to an actual human to fix the issue! NEVER AGAIN! ALWAYS BOOK YOUR FLIGHT DIRECTLY WITH THE AIRLINE NEVER GO THROUGH KAYAK OR JUSTFLY.COM!!
I’ve been traveling for 20 years. I tried Turkish airline for the first time horrible horrible service and it would be my last time even if I get offer for a free ticket, I will not accept it. They have races and the worst Flight attendant
It wasn't good. I didn’t understand. They changed 320 dollars for 2 luggage. My ticket was regular and I paid almost 1200.00 dollars. Why they did charge? I want my money back.. thanks Yılmaz polat
Good flight. Mass boarding. Seats fairly comfortable. Food okay although may have upset my stomach a bit.
The crew were nice and courteous. Exonomy seats were worse than expected. Overhead bin space was non existent thanks to loose enforcement of the carryon size and letting passengers put up their purses jackets and backpacks up there leaving no space for others with a small conforming carry on. Food was not good at all. Perhaps worse chicken I ever had in my life. I had to have them take it after tasting how bad it was. Whoever made that should not be in food making business.
The crew was very helpful and friendly. Food was good. The only issue was the legroom -- not great. The seat in front is also too close to see the entertainment screen properly.
Everything was perfect. I would’ve liked better selections for entertainment, but I slept most of the time, so it wasn’t really an issue.
No crying babies the whole flight would be nice. Impossible to sleep. No free snacks , only the main meal
The crew was amazing. Our seats was not very clean and even that was not a full flight but our seats was right beside the WC which did not let us to have a moment of rest.
Excellent service, and came on time! Thank you for your dinner that was chicken with salat/, and 🍰 it was good quality food , the breakfast was very good with good cheese , butter,etc and the tea was very good quality. The space where I was seat was nice so I could stretch my legs. I dit not have the bread as I am in a keto died. Have great time everyone in Scandinavia airline.
The stewardess was incredibly rude. The gave you only one drink with dinner.
Crew was unresponsive to request for a soda. Food was horrible and I’d venture to guess many others thought so as well by the amount that they trashed. Made me sick to my stomach and ended up in bed the remainder of the day once we arrived. Screaming child for 3/4 of the almost 8 hour flight. Crew had no headphones whatsoever for free or purchase. Seating way too tight and we upgraded our seats. I do not see us ever flying this airline again.
Boarding and crew were excellent. Seat could have been more comfortable (hard on lower back).
A little more friendliness from that crew of the day.
Staff didn't seem confident about the ingredients in my lactose intolerance meal
the seat has a problem. the back had a hole.
My flight was delayed so bad i missed u it so i just said never mind
Delayed 2 hours while stuck on the aircraft. If the luggage was properly loaded the first time we probably wouldn’t have been delayed at all
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
Onboard staff was courteous, helpful, responsive and friendly. The boarding process was disorganized, poorly communicated, and disheveled. Gate agents were yelling instead of using the PA system, didn’t communicate the timing delay of our flight, and created an atmosphere of chaos rather than order and communication. As far as I know, there was no reason for their. I would hate to see how it operated under extreme conditions. I’ve never seen United Airlines operations in such a state.
The flight did not have its customary snacks during the flight. Apparently they were never loaded on the plane.
Worst service- attendants dont want to help and sat us in front of bathroom
We sat on the hot plane for ours with very conflicting messages. Some (most?) of this may be due to the flight control staff, but we were also repeatedly getting "we are leaving"/"we are not" messages. It was very uncomfortable
Very efficient and excellent service. Nice amenities and beautiful plane. Elevated meals. Boarding could have been more organized. We missed our connecting flight due to EU entry but Lufthansa was extremely quick to rebook us.
Missed it by a couple minutes and couldn’t find an alternative flight so had to spend the night in DC and after much shuffling from 1 airline to another managed to get a United to Frankfurt.
There were only 2 toilets and one of them did not work in business class. We are not allowed to cross classes so had to wait in line to use the toilets!! The entertainment touch display was finicky and did not work all the time.
The flight and crew were good. The customer experience on the ground could have been better. We had to reschedule our flight because of a delay on the previous flight. The attendants working the desk in Washington DC were not helpful. They told us to scan a QR code and that would get us rebooked. Why couldn't two people standing at their computers do this? We had to chat with someone to get everything figured out. It was extremely confusing.
good entertainment package but rather small seats for business class
The male attendant has zero personality. It seemed like he was over worked or hated his job, not once did he smile or made any contact with the people on the plane. Strictly business and call it a day!
Our flight was delayed for over an hour due to weather, and it had already been a long travel day. However, the crew was calm and compassionate, listening to every complaint with genuine concern. They got us home safely without incident, in spite of all of the obstacles. I’m grateful.
Bad! Disaster!! The LH419 was cancelled after 4 hrs on board with no AC and no toilets
We had almost a 6 hr delay, primarily due to weather, the e problem was that they communicated this delay and its length very poorly. The boarding was chaotic - even though they had hours to figure it out! The plane was an old 747 whose touch screens barely worked and there was a faulty USB port under my seat rest (something that wasn't labeled as being there) They organized my delayed luggage well. And I could get updates on the Lufthansa website. My shirt connecting flight charged for everything except water. Coffee was over 3€
It was freezing. I asked crew member for a blanket and was told it might be in front of plane but I never got one. I turned off all the vents but still froze.
Horrible… I was downgraded without notice, had to sit in economy and given my back injury was in pain most of the journey. I expect to be reimbursed for this inconvenience and after my return flight home, I never plan to fly with British Airways again.
I like the crew, very welcoming. Food can be better. The seat arms don’t go up so. I could use the empty seat next to mine to relax better. 3hrs delay 😠
I enjoyed the comfort of Premium Economy. The Purser on London-Nairobi was a little testy, snappish in his tone. I understand stressed, tired, etc but his tone in addressing passengers I found wanting.
The flight was delayed twice and because of that, we missed our connecting flight. British Airways then attempted to put us on the last flight to Milan from London which would have kept us in the airport for 12 hours. We had to speak to several levels of bureaucracy until BA management let us fly on a flight that only kept us in the airport for two hours. If there was an earlier flight, why weren’t we put on that flight from the start? Unacceptable behavior from what was once my favorite carrier.
everything to do with KAYAK was terrible. Your customer facing departments are utterly useless, timewasting and unhelpful.
Nice flight, attentive crew, soft landing by the Pilot,, comfortable seat.
Service was very good. Because I use a cane, I was allowed to use Priority Boarding. Biggest problem was extremely limited leg room in Economy class seats. For airplane food, it was alright.
Great job notifying of 30 minute delay in departure. Fabulous job making up for the time and arriving as scheduled. Air travel is just no fun anymore with the extreme overcrowding, and someone needs to come up with an innovative plan for loading and unloading passengers (load all window seats first, middle seats second, aisle seats last?). Great job getting the luggage on the carousel in record time!
One frustration after another. No gate personnel until very close to departure. Boarding procedure was chaos. Plane was dirty from previous transatlantic flight. Entertainment system not operational. Gate change for connecting flight which required another round of security clearance, almost causing a missed flight. The final blow was lost baggage upon arrival.
Nothing. BA flight was late. Missed connection and lost luggage. A disaster.
