First time flyer with American airlines and the service was impeccable
Nothing to dislike
The only decent point was the food. Not great but at least edible.
Nothing. From the plane to the awful delay and poor service.
Lack of communication. Old plane, no comfort and 6 HOURS DELAYED. Truly disappointed by the airline
The food is very tasty, but AA has not changed the menu in at least one year.
Flight was delayed by 2 hours. Had to get off the plane to get a visa. Delayed even more when we arrived in Australia. Didn’t have a gate ready when we landed. Lost my luggage in a flight to Brisbane.
They put me in a broken seat in business class for which I had to call a flight attendant every time I wanted to adjust it.
Not to much turbulence
Mainly the lack of leg space
Again, cabin crew is friendly and no last minute gate changes,
The food was gross, which could be a just a cultural difference in food tastes. There were no functioning USB charger ports on the return flight even though the ports were present. No wifi, which is a first. Most airlines I fly on these days always have some type of wifi. Lastly, the 'touch-screen' on the seat for entertainment barely worked. Buttons didn't work no matter how much you touched them. There was a delay and the selection of movies and tv were pathetic. I will not be flying Qantas again.
Very professional, nice crew, smooth flight. Loved the tail outside camera. Had fun watching that. Very enjoyable for such a long flight.
Wasn’t thrilled that only salmon salad was left as a choice for dinner. Hubby can’t do salad, and I can’t do fish. Crew brought us some snacks.
Plane was dirty and crew inattentive.
Smooth operation, on time
Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy.
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