Find Cheap Flights from Washington Dulles Intl to Rome (IAD - ROM)

It was a transatlantic flight in coach. There is no way to make that a pleasant experience. Entertainment system was down. Ran out of one dinner option.

Food excellent. Cabin crew friendly and professional. Also very attentive.

Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt

The crew were very considerate. Also they have the best baby beds we have seen so far

The entertainment system was glitchy.

The crew was very accommodating, Frequently offered water also.

Can t think of anything.

Good seat width Great movie selection Great food and drinks Nice and large A380

The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice.

I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare

Boarding this large plane went relatively quickly and orderly.

Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion.

Everything was fine

Boarding was confusing and disorganized

We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!

Everything excellent. Comfortable seats in business.

Able to fly direct to ansterdam

Have to lay over on the way back. More expensive than other airlines.

There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min

The boarding process was short and quick. Entertainment choices were excellent.

I was hoping for a more traditional Austrian meal but the food was just fine.

Landing was a disaster

Flight on time, and luggage was at destination. Crew OK

Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats.

Choice of food was very limited as they were missing the food in catalog.

Kindliness of crew

Impossibility to by drinks or did with bank cards

Attentive helpful and cheerful staff: on time

Food

On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency.

I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers.

Dismal customer service

no clear on when to go

check in delay

The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well.

Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago.

I get it. Delays happen. But they should be communicated, and ground staff shouldn’t just turn their backs on anxious passengers who have no idea what is happening.

The pretzels.

The customer service from Aer Lingus is the worst ever. This is our honeymoon and it got ruined. The flight was 3 hrs delayed, and they started rerouting people that had connection flights to London, we had a connection and randomly Wendy the service agent decide to not reroute us because we had plenty of time, of course we didn’t make the flight, we have been hostages of Aer Lingus for the last 21 hrs so far, but more will be added until we make it to Hamburg tomorrow at noon instead of tonight at 8.

Despite the delayed flight air Lingus gave us compensation bonus for a small meal and drink at the Barcelona airport after 2 hours caused by a thunderstorm.

Inflight Barcelona to Dublin air lingus were charging for drinks ( non alcoholic) and food . Which seems to me after waiting 02 hours at the airport they were suppose to compensate the customers.

The crew was friendly

The delay that was over an hour caused us to miss a planned reservation we could not reschedule nor get refunded for.

I was wondering, why my stuff in my suitcase were wet,?I have to give all clothes to laundry

I didn’t receive my bag and I lost one day waiting for it without going anywhere . Without any information about the delivery time . Very disappointing about that services , I even couldn’t change and I still waitingggg

Pretty basic service.

The late morning flight we booked was eliminated from the schedule, requiring us to book an early morning flight. This resulted in our having to spend our last night in a hotel near the airport rather than in Rome. It also resulted in a 4+ hour layover at Heathrow, rather than the 2 hours we anticipated. Very disappointing.

Gate agent refused to let me carry on a suitcase that I have carried on dozens of flights (this specific suitcase) and I understand overhead limitations (I have more than 4 million air miles just between United and American Airlines). This was an A320 and I was about #10 getting on the flight. Space was not an issue. This added an hour to a 25 hour day to wait for luggage at LAX. And BA gives the agents an edge in that their test fixture has rounded corners to that a 22 inch suitcase that has hard square edges at the bottom (or wheels that make it square) won't fit in it. So the agent just points that it doesn't fit and you have to check. I was not happy from Paris to London.

had to check my tiny carryon because of being in the fourth boarding group (despite checking in 24 hours before)

I liked how my monitor for entertainment kept glitching and making pretty colors. None of the monitors worked but I am an artist so I enjoyed the abstract colors.

Terrible communication about delays and cancelations. You have to be very proactive in telling them what to do. They almost put me on a flight where I would miss my connection by 9 hours and then would have to wait 18 hours for my next flight. I was late for a family emergency. You can't rely on any website you have to call for updates and are lucky if someone picks up. I feel bad for the staff.

Terrible customer service. There was a huge difference between the crew from my trip sep1st ti this time. Crew never bring you something you ask for and they just say yes and you never see them again. I asked for a tea refill and the guy said ok let me check if there is enough to give refill and never got back to me. I asked the other attendant for a cup of water and took over 45min and I had to go ask for it by myself and got the water like if I am receiving gold. I will never go back with Royal sirMoran. I barely understood why people always complain about this company..

entrainment, comfort and music.

I loved the crew

the food could be better.

The crew is nice. And I feel bad for them because everything else is terrible. They have to deal with a lot of upset people.

Very poor communication about delays and arrivals and cancelations. Not reliable at all. Be prepared to have to travel for 2 days and good luck catching your connecting flight. They are short staffed on pilots so they are over worked. The plane was a disaster very dirty, loud, and two fights broke out. I couldn't even sleep to turn my brain off. No entertainment either.

The baggage was checked at airport and was not closed all the way. It was transferred being half open and arrived half opened. I could have lost the contents of my bag.

Food was ok

No leg room, tight seats in economy

Friendly staff tasty food great entertainment new plane

Super friendly staff, clean plane. Great selection of entertainment.

The line to register at the airport was 2 hours long

Smooth flight

We had to pay extra for checked baggage which were not aware of earlier. The counter person told us we could have saved if we purchased it earlier online and would have saved us 15 euros per person

late flight lost my connection

Everything

Plane newish

No pillows. No blankets. No boarding drink. No hanging of coats. Food bad. No entertainment

Boarding in Frankfurt was pretty good as all zones had their own gates- somethinh I am missing at YYZ.

Legroom is getting tighter and tighter in the Economy class and meals are getting smaller and smaller as the trays are apperaing bigger and bigger...

Flight delayed and changing of gates

To far from one gate to the other, you need a shuttle

Crew was friendly and helpful on a very full airplane. They did their best to check on connections to let us know if we were going to miss our flights or not.

Flight was delayed nearly an hour causing a very tight connection in Calgary.

Seats on Air Canada Rouge are awful.

Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation.

The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience.

Great flight

I LOVED that they got me on the next flight without any issues. Wait time was just an hour longer

No ear buds for sale or offered. No charger plug ins in the seat