|Avg. Flight Duration||13h 21m|
|Flights Arrive in||Tokyo Narita|
|Flights Depart from||Washington Dulles Intl|
|Airlines||Air China, China Eastern, American Airlines, Air Canada, Aeroflot, Korean Air, Delta, Cathay Pacific, Emirates, Etihad Airways, United, ANA, Singapore Airlines, Turkish Airlines, China Airlines, KLM, Ethiopian Air|
Air condition was not cooling and all was hot for aprox. 5 hours then became 40% better
I had a seat with very little leg room. The food was rather bland and the boarding process was slow and delayed the departure time.
Big delay in PEK
New York to Beijing plane was new.
Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks
Taking a bus to the plane
Full plane yet service went well.
Pulling out of charge cords and ear phone so early in the landing process. Both time 30 minutes before landing. Should do landing check closer to touchdown.
All is good. Check in great. Boarding great.
Don't like crew pulling out my charge cords or ear phone jack so early into the landing process.
Entertainment selection, regular food and beverages
Turbulence most of the time Crew not courteous
It was a quick flight! The crew was nice & the landing went smothly!
It was a full plane!
Customer service when my flight was delayed twice and then cancelled.
I hated that there were sudden updates of delays just moments before we were supposed to board, then delayed for a day, then cancelled. I was fortunate to be re-routed to San Francisco (I am on the way) now, through United airlines. All in all, it was a stressful inconvenience.
Rude and disrespectful
Never made it to Chicago, rerouted through Washington DC.
Condescending staff, lackadaisical crew, pitiful excuses of why we were delayed.
Early flight was not as crowded
But was very busy just the same. Weather was poor
The crew on The flight was efficient and friendly.
The flight was so crammed. I understand there's the possibility of flying on a fully booked flight but if it took an hour to load the passengers how quickly can you realistically get 400 passengers out? Plus it prevents everyone from having an overhead cubby. You need to reconfigure the flying experiwnce.
Boarding in Frankfurt was pretty good as all zones had their own gates- somethinh I am missing at YYZ.
Legroom is getting tighter and tighter in the Economy class and meals are getting smaller and smaller as the trays are apperaing bigger and bigger...
One flight attendant in particular. Wish I knew her name to commend her. Also, had a bassinet for my grandson!! Frequent beverages offered, especially water. Allowed to move seats once in the air!! Able to help my daughter with her baby. Chicken dish was actually really good.
No movie screens at all!? Odd; especially for an International flight. Check bathroom paper supplies more frequently. Ran out of paper towels two bathrooms. No fault of yours, but the Venice airport was a nightmare. I am use to airports in the US and was shocked how long the line was to get through to our gate. We couldn’t even find the end because it wrapped around like an “S”. Surprised we had to print our boarding pass (but was never asked for it); couldn’t do a mobile boarding pass.
The cree was great. Plenty of room in economy plus. Timely boarding.
The food was hard on the edges and too spiced on the salad.
Entertainment,seats and overall experience
Food was terrible
Food was ok
No leg room, tight seats in economy
Super friendly staff, clean plane. Great selection of entertainment.
The line to register at the airport was 2 hours long
There’s not enough room for boarding all of the passengers. No sitting only couple seats. All people boarding that flight in Moscow were standing crowded in corridor!
crew and movives
food was so so.
The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food.
The seat were not very comfortable.
Such good service with Korean Airlines. We even got a free upgrade to exit row seats just by getting to the airport a little early.
Overnight flight is brutal. But that can't be helped.
I will definitely be a return customer.
There were actual meals served on the flight. They were pretty good. Free movies available.
There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep.
Crews were nice
Didn’t like the fact that online check in didn’t work on the Delta app.di
Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?
Stewardess berated a man for leaving his backpack on the floor in front of him rather than politely addressing the issue. She told him you know better than that and don’t ever do that again. It was totally uncalled for.
The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight
Excellent meals, excellent entertainment system, great staff
The flight is on time
Immigration waiting time is long
Food was fine. Everything was run efficiently. I have no complaints.
With more focus on menat and India what used to be a good airline is slowly turning to cattle carrier.
Had "summon the crew" light on for 40 minutes, no one showed up
Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic.
Efficient and good actually good for airline food
Electronic equipment a bit out dated and below standard
Took a long time to get the crew together after the plane was ready
All the hospitality and entertainment system was great
The holy Quran I listen to
The organisation of the crew & their amability was very Good
I didn’ t like the food bcs of the rice Rice & rice again & especially the dinner it was only spicy rice
Everything is fine and good
Flight delayed Baggage lost & didn’t receive upon arrival
Crew On time
Very slow process for checking, only one person for business class and it took forver to finish
The flight was smooth and staff was courteous.
Was pleasantly surprised by leg room in coach
More water needs to be offered more often
Crammed seats, poor quality entertainment system (but at least with access to in-seat monitor, while on the way to the US that was not available), no additional amenities of any kind, including in the restroom, bad quality and insufficient quantity for food and drinks, and the usual/to-be-expected poor/disrespectful attitude of the United flight and gate attendants.
Large selection of movies to keep me entertained throughout a 13 hour flight.
The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep.
Delayed. Charged for my bag even tho i have the United explorer Visa. Skipped me with pretzels and when I asked for some, it was as if i was asking fir something extraordinary!
Food was on the very bland side
The staff was so friendly, attentive, helpful and pleasant!
14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too.
Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there.
Seats in economy are a little uncomfortable, but to be expected.
- Airfare Price - Ease of Checking In - Friendliness of Staffs - Aircraft is clean
- Entertainment options were limited - Food choices limited as well - Seats are a bit stiff and small
Great service and very very comfy
The comfort and caring staff
Food serve a bit slow with the no of pax and long queue for the washroom
They were polite.
Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want.
Food was less than marginal
Movies selection was great.
Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines.
Flight was delayed by over an hour causing us to miss our connecting flight. Had to wait in the airport all night and no one from Turkish airlines did anything to help us or accommodate us during our unexpected overnight layover.
The recline and comfort of the seat is good, and the map and entertainment system is OK.
The flight was delayed, then we sat in the airplane for an hour before we took off, with kids screaming and the cabin at seemingly sauna temperatures. Once we took off, drinks weren't even served until 2 hours after take-off (for a scheduled 6:15pm departure - actual was more like 7:45pm). Maybe it was due to some light turbulence along the way or something, but they should tell people that is the problem and the reason they are not serving food and drinks, if that is the case.
Lack of drinks offerdd
The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride.
The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish.
They used a more modern plane for the longer haul part of our two flights home from Bali and appreciated the slightly bigger seats for the longer flight. Good inflight entertainment options.
Entertainment was very good. Lots of movie selections.
Only serving tea and coffee for breakfast.
Quick boarding, staff english is good. Good movie selection.
seat not very cushioned, food is okay. Low TV documentary selection.
- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude.
The meals are very good and tasty, good portions.
The economy seat is OK but too distance between seats could use extra inch.
She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks.
The movie selection did not seem extremely varied.
The attendants took great care of us. Super smooth flight.
Food was excellent, frequent and filling
The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.
Able to fly direct to ansterdam
Have to lay over on the way back. More expensive than other airlines.
Thumbs up. Flight was smooth and on time!
Cheap. Good for connections in Africa.
Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken.
luggage take time to receive , over 1 h
luggage tale long time to receive
I like the Direct route
Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!
My reservation seat was suddenly changed with no notification and apologise. It was really confusing situation.
Food was tasty. Service was good, flight was on time and took a long time to land in Beijing.
Ran out of food options pretty early in the service
Everything! New aircraft DREAMLINER
Pushy Chinese people acting like someone is trying to take something from them!
Not a thing
New York to Beijing plane was new.
Not have salt pepper tooth pick.Halfway of plane juice finish. In this long flight no have snacks
I had the seat 48A which was next to the emergency exit and no chairs front of me which made me very comfortable. Also I can drink anything i want as much as I want.
Out of the whole 13 hours flight we only had 2 meals which was not enough for me. I was hungry between the two meals during the flight so i asked the flight attendant for anything to eat and she gave me 2 hot peice of bread. I accepted without complain.
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