First trip from Tulsa to Houston by air. It went by quickly. I watched half a movie and continued the rest on the next flight. Staff was considerate and helpful.
The crew was incredible. The pilots were so fantastic. The smoothest landing I’ve ever experienced.
The flight attendants are always fantastic. My only issue – and it was on my Haneda to Vancouver flight – same as my Vancouver to Osaka flight – I had a confirmed special meal and they had no record of it on board. I tried to confirm it with the gate agent in Fukuoka, where I initiated the day, because of the mess up a month ago, and she said that they can't confirm special meals. I'd have to see when I got on board.
Great transfer of luggage from my flight with Osaka to Tokyo then Tokyo to final destination in Chicago
Great experienced staff and very pleasant compared to some other international airlines
Flight was good and comfortable, even for long haul economy. No complaints.
Check in was fast, lounge was good. Special section for ANA passengers in the Plaza Premium lounge. Boarding was organized and quick. Crew was very nice. They ran out of the Japanese meal so they asked me to switch to the international meal. Beef was room temperature and not hot. It tasted ok. Japanese meal was served hot. Movies were not great. Chair was very old and recline was not good. TV monitor was very old and not HD. Plane layout in business was 2-2-2. Should switch to the 1-2-1 layout for more privacy. Overall flight was average to good. Service was good but hard product should be updated to compete against much nicer Taiwanese airlines.
They lost my luggage on the inbound flight and then lost it again on this flight. I called online travel agent to change earlier flight to get a longer layover in Vancouver but ANA denied it
Suite lounge in Honolulu is very exclusive and boarding from the lounge into the plane is unique. First suites were huge and comfortable. Japanese meal is like a high end omakase meal. All the staff were very kind and provided sophisticated service. Fast Track upon landing was appreciated but not needed this time because immigration was so empty and easy.
I like the service very much. The food just okay but maybe different culture who like, who don't like.
Not great experience - we were super late boarding due to issues with aircraft. Then when we finally all got onboard and seated and they started taxiing out to the runway they just stopped then turned around and went back to the airport. Apparently the crew “ran out of time” to legally fly us. They mentioned that they were about 2 minutes away from taking off. I understand the rules and safety but kinda wonder why they would have bothered boarding us in the first place? Had to go all the way back and de plane and then wait in a HUGE line to get a hotel (this is somewhere around 2:30am) finally got to hotel by Uber (no shuttle after 20min so gave up) and they ended up putting us all back on the same aircraft at 10am next morning so got about 2.5 hours sleep. They did give us. $250 credit, but it was a São Paulo Brazil flight out of Dulles. The flight and everything was fine.
The movies offered were great. Staff were very pleasant and very efficient.
This was an older airplane. The cabin was constantly warm to hot throughout the 10 hour flight and there were no vents to personalize air flow. Also since it was an older plane, the material and comfort of the chairs were very uncomfortable. I left my flight with major soreness on my tailbone.
Starlink wifi on the Embraer E175 is an excellent experience. I was able to connect and work from IAD all the way to approach into BTV.
7 hours delayed due to operational issues on United’s end. Basically laziness.
Short flight but an "eager to help" crew made the journey more enjoyable!
During booking, I kept trying submitting my payment from the Mexican website and it didn't work. After I had the idea to change it to the Canadian website, it worked but I had to be charged the equivalent of 50 CAD more. I received the clear instruction that I would only be able to check-in at the airport and that it was impossible to select a seat 24 hours before departure, that I had to pay 144 CAD to do so, although not only was I able to check-in 24 hours before departure, but I could have selected my seats for free then. All in all, I almost threw $200 out the window due to misleading information. Besides, the app kept crashing, the information to get to the gate on the app was inaccurate, my gate was switched and I was only informed once in the air (luckily I had noticed the departure pannel), I was not addressed in my language beforehand and even if I tried I was immediately answered in English (which meant the crew understood but didn't want to answer accordingly), there was only one snack & beverage service on my medium haul flight and no beverage service on my short haul flight. To be fair, the planes were comfortable, the crew apart from the language issue was helpful, dynamic and engaging, the plane was clean and the directions were clear and direct. United has a lot of potential to be one of my favourite airlines, but the devil is in the details and a lot of them missed the target.
Better WiFi. I cannot understand that in 2025, United is so behind on a technology that is now a necessity and still painfully unreliable, slow and keeps disconnecting.
The flight attendants were rude. Seemed like they didn’t want to be there. Except for one girl that was really nice. Seats are sooooo uncomfortable. They give you a piece of paper and a thin cushion for a pillow and blanket that does nothing. Airlines have gone way downhill, especially United international flights. Food was disguting. Definitely flying ANA next time.
Great service on board. Boarding a bit slow due to process. Food was pretty average.
I got sick nothing contagious but distressing and the care I received by Kayla? Keighly the flight attendant will be memorable for ever. Thank You
We were told the flight was delayed 5 times, then it was moved to the next day.
Flight delay was communicated before leaving for airport which caused it to be a non-event. Great flight and crew!
The flight attendant, a black woman with curly hair who sat near Row 21, was wonderful and kind.
It took way too long to diagnose and solve the problem of a broken crew member cabin seat. Though compensation for the volunteer who left the flight was very kind.
We fly American Airlines quite a bit. And we always fly business class when traveling internationally. We were a bit disappointed with the comfort of this particular plane as well as the entertainment options.
The AA staff person who checked our bags was curt and almost rude. The FA also seemed unhappy doing her job. Overall it was like riding the school bus back in grade school.
They are still charging me after taking 466 and 833 for round trip from AR to to Bradley airport from 19 to 21. Then poor experience. Am hurt and I will say it on social media. Please stay away from this airline. I see in my bank account they are still taking 644. Am trying to stop it. I used to fly United airlines and I suggest that if you don't want extra charges and good service you go back there. American airlines delayed my flight again and I was late for my meeting, no recompensation but charging me over and over.
They changed our Gate 5 times, and concourse twice. Changed our seats twice.
It was American airlines and it was awful like usual...
This flight with a lot empty place , and I have more room, feeling comfortable.
Super experience. Earlier than schedule departure and arrival. Baggage handling was very good
Snacks were just placed and many people were hungry and unaware they were available. Ran out of water bottles. Attendants not available. Missed entire meal.
The cabin crew was professional and there were plenty of movie choices, but the food was a bit sub-standard.
Plane left an hour late, I missed my connection and my bow case was never even loaded on the plane in VA. I deal with this type of nonsense everytime I fly air canada.
Check in agent was very helpful and polite. He helped me board the earlier flight back home instead of waiting 2 hours at the airport for the next flight
The flight was delayed an hour, but not because of Air Canada. The crew was polite, professional, and competent. The food was above average for Air Canada, but just fine. The stand out for me in the 10 hour flight was the entertainment package. The best of any airline I’ve experienced so far. Looking forward to my return flight to finish some more of the shows I was watching.
Very good!👍！especially the typhoon coming, the speaking Chinese language service is excellent 👍！
Not to out myself as both a child at heart and kind of a terrible person, but the Pokémon safety video was the first time I watched an airplane safety video in like a decade. It was ADORABLE!! A great way to encourage attention from young and old alike.
Seamless! Long but the seat back entertainment kept us all busy the whole time! Meals were excellent! Crew fantastic! Very attentive!
