I got to Rio de Janeiro on time
cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility
Plane too small and doesn’t have the thing to charge my phone
Accommodating flight crew. Good food. Nice landing and take off.
I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me.
I got to Lisbon on time.
just another bus ride
Ability to see a bit of Lisbon on the way
Baggage charges that were not shown anywhere on the website. A nasty surprise when we checked luggage. Lost wallet on plane and customer service was unhelpful.
The food on the flight was good.
The wheelchair assistance was very bad as no one turned up with a wheelchair. The airways really need to improve their service and make sure that whey they offering wheelchair assistance they in fact do it. This has happened serveral times that no one turned up at the London airport.
Excellent vegan meal selection!
No Wifi, average movie selection, cramped space, 2+ hour delay (half of which was spent sitting on plane).
plane was not full so plenty of room to move around etc
Your staff were truly excellent, helpful and engaging.
My TV worked only intermittently and I therefore could not relax and enjoy the entertainment...
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