The flight was delayed and food was averiage - only sandwich. The flight attendants were good and gave outstanding customer service 👍🏼
They forced me to check a bag. When Kayak sold me these tickets I was not informed of carry on baggage weight limits.
Great food on both legs and fast customer service from the stewardesses....
The food was great; the attendants were pleasant. Waiting to onboard felt stressful, as passengers who had connecting flights at SEA had to be verified again for two things before getting a real boarding pass: passport and carry-on luggage weight. The boarding pass issued by another airline (i.e., the first leg of my trip) did not count. The S terminal at SEA was barren, with lots of sensory overloads because every airline was repeatedly broadcasting long lists of names of passengers who had not gone through that verification process. The carry-on luggage weight check seemed futile to me. I saw a woman who opened her over-weight suitcase to move some items into her shoulder bag. She still boarded with two huge bags with her. I assume this check is an endeavor of ensuring fairness of the overhead bin space or optimizing fuel efficiency when gas price is through the roof, but I don't know if either goal is achieved. Nonetheless I respect the crew's dedication to the SOP.
Food tasted like the meat had freezer burn. Another thing all of our 4 check baggage was left somewhere and my oral medication for my diabetes was left in one of the lost luggage..most of the flight attendants did not know how to communicate in English.. the trip was a total nightmare
Nothing more to say. I was completely happy with their services.
Amazing flight crew 👏 one of the best in the air.
Very good service and food. Crew was professional and helpful. Cabin and restrooms were kept clean
Aircraft was late getting to the gate - probably due to weather. We left the gate one hour late and had to wait another hour since we lost our slot in the takeoff queue. Our box was very wet and was falling apart when we got to Clark. It appears that luggage was exposed to weather in TPE while waiting to be loaded. Crew, however, handled the delay well and was able to provide planned service.
basic and only minimum of service, they offer nothing special
Staff were friendly and awesome! Some Filipinos are just undisciplined, but not an airline problem.
Since I traveled on my birthday, they gave me a gift and a card. How thoughtful and caring.
I missed the flight. I never got on. That sucked.
Great. Better than average US carriers on overseas flights. Still room for improvement to rise up the average Asian and Middle East airlines.
Our flight was canceled, then they moved us to a different flight number yet we didn’t receive notifications timely. We had to find out the latest on our own / later AA sent a text with the updated info..
They didn't tell me they changed my flight. So I got confused on what happened to my flight.
Same review I wrote for Seattle to Narita, please refer to it. Thank you so much.
They layover in Japan was too long , it took 11 hours.
I hope they never ran out of the menu choice one makes. They often do.
The best way to travel a long intercontinental flight. Staff are kind, polite and welcoming. Passengers experience a comfortable low stress environment, Customers feel they are well cared for by a highly trained and professional staff. I will shout from the rooftops when I get back home, "Japan Air is the way to go!"
For a 17hr economy flight it wasn’t bad at all, thankfully it wasn’t a narrow body plane.
Simplicity of boarding and corporate interactions were all totally positive and simple, brief, organized and clear. No regrets at all. I will favor flights with Cathay Pacific in the future.
Big selection and great food and beverages in business class with good service. Full recline but less privacy compared with Qatar.
Really impressed with the Airline and much with the Crew. The crew was amazingggg, changed seats very easily, provided a lot of snacks on demand, the plane is nice and clean, the menu is well presented; unfortunately, the food is not fantastic, but it's not bad either but nothing to rave about. I am still rating it as excellent because I loved everything else; food improvement will be great!
My flight was delayed by 8 hours I arrived at airport 4hrs earlier but to see if they can reroute me to get my connecting flt to Hong Kong. They auto rebooked my flt. With no chance. Which I missed this entire reservation through kayak. My next flt they got me on was at 6 am. Misses an entire day of my trip abroad all my accommodations seat assignments were missed and missed adding my TSA precheck to my ticket as well as my vegan meal request so I didnt have meals on any of the flight....so not a comfortable experience. Please help me with accommodations upon my return.
The plane was dirty, the seats were torn and broken, the service was the most terrible ever, the bathroom dirty, they will not even serve water you had to request it, the meals were terrible, overall less than Zero, I will never fly Cathay Pacific again.
I spent 45 minutes with supervisor trying to get 2 bags checked for this international flight . He wouldn’t give it to me because West Jet was involved in this booking.
Great. We received a meal even though it was a short flight.
Flights home are always happy, except this time I was traveling to be with my ailing father.
I wear hearing aids in both ears the infotainment system is hard to hear.
Boarding was 2 hours late and then we were delayed another 5 hours on the tarmac. I'm sure the crew were also tired, but some of them were rather snappy. The special dinner I ordered was not served, and they only served a tapas box on takeoff and breakfast before landing. That was disappointing in premium economy. However United was good at rebooking my connecting flight.
It was pretty good, they give a small blanket, neck pillow and earphones. The only bad thing was not big enough leg room for your bag and feet. They gave us a snack, dinner, and breakfast on flight and food was good considering it was on a plane
Over 5 hour delay with minimal updates or ability to standby for alternative flights. During boarding and 1 hr+ wait for takeoff, seats were drenched w water from air conditioning condensation and always leftover crumbs on carpet and seats
After arriving in Chicago, we were taxiing for 1.5 hours with infrequent and untruthful updates about the amount of time it would take to arrive at the gate. Minimally, the team could have provided timing expectations that were more truthful, especially one their original expectations were not met.
Wonderful. Quick boarding. Early departure and we arrived 30 minutes early at our destination. Unfortunately, when you arrive early, there is still a departing aircraft at our gate. We had to park for 30 minutes until the gate was clear. So our early arrival was not really early at the gate. Otherwise it was a quick and smooth flight. Appreciated the efficiency.
Never nice, United Express partners always do an amazing job.
Being stick waiting for gate at ORD cause me to almost miss my connecting flight…being deaf United made no no effort to keep me updated as I couldn’t hear the PA
The flight was on time and the crew were great.
I was forced to gate check my carry on luggage. Somehow it did not arrive at my destination. I still have yet to receive my bag r days after arrival.
Boarding area is a mess. Lines not bounded and gate area too small. Food options (on this specific flight) were poor and you couldn’t pick part of it since it was like a mash of chicken and other unrecognisable stuff. Comfort of seats along with child noise made it difficult to get a good sleep. Last, the flight attendant that served my aisle was rude (others seemed fine) towards me and others.
Great experience in business class. Plane seat configuration is dated with three seats in a row but very spacious and lie flat worked fine. Entertainment options are limited but sufficient for the flight duration. WiFi does not work. Flight attendants are awesome and food is OK.
Flight went very well. Cabin crew were all courteous and very helpful, always with smiles on their faces. Food was great. I always love heated nuts with wine. Flying business class with Philippine Airlines is always a pleasant experience.
Great food selection in lounge. Excellent bartender, friendly staff. Good service on the plane.
Check in process was excellent. Lounge needs improvement. Food not palatable and no good choices.
It was never explained why the departure flight was canceled and delayed for 1.5 hours. It would have been nice to stick with the original itinerary.
Many movies do not have captions, which would have been helpful when you have to live with the flight engine noise.
Everything was fantastic!!!! I can’t wait to fly home 😃!!!!!
I was glad that the plane was not totally full.
The flight was fantastic and the crew was absolutely excellent, but the entertainment system on the B777 was not working. That's a long time to spend with no electronics. The crew offered I-Pads but I had brought my own. I am only pointing this out because this is the second flight on Philippines Air where the entertainment system was down. FJM
Flight was delayed and caused us to miss our connection. American Airlines did nothing to compensate us and they lost 2 out of 4 of our checked baggage. They have not returned inquiries into customer service and have not offered us compensation. Terrible.
