Daily cleaning, installation of cabin HEPA filters on flights from Washington to Beijing
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Scores according to KAYAK customer reviews
Pros: "The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight."
Cons: "We missed our first flight because of our connection."
Cons: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Pros: "crew excellent and very efficient & professional"
Pros: "Crew was nice."
Cons: "The beef dinner made me ill. I had no way to pick my seat in the checkin process. The seat I had (K) has an extra box under the seat in front, so it restricted leg room. There were a total of 37 movies to view, over half of which were non-Hollywood."
Pros: "Everything great"
Pros: "Eva does a great job, nice personnel, good food...probably better than most."
Cons: "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
Pros: "Flight crew"
Cons: "No leg room"
Cons: "Was not able to board"
Pros: "The seat was comfortable. The crew was very nice."
Cons: "Keep doing the same. Cost is not always the most important."
Cons: "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
Cons: "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
Pros: "Flight attendants were all nice and friendly."
Pros: "The seats were OK, solid C. The staff were good B+, and the food (warm veggie was poor D+. The second flight I had raw veggies which was much better, B-."
Cons: "The flight from Taipei to BKK too off 40 minutes late. When we arrived in Thailand it took 20 minutes to get the jetway working. Sad! Timely flights and support services are expected."
Cons: "Seating way too tight"
Pros: "EVA isn't a discount airline. Being the National Airline of Taiwan and a member of the STAR alliance, you will pay a premium price. I was originally being put in a row right behind the bulkhead with no individual monitor and a seat that was extremely cramped because of the tray table. I knew that I would be able to hang for a 13 hour flight and fortunately, the flight attendant was able to move my wife and I."
Cons: "Only one current movie available. Food was bland and not very appetizing."
Pros: "It was a good comfortable flight and on time"
Cons: "I wish we had more food options"
Pros: "EVA crew was wonderful and hardworking"
Cons: "Did not like our seats and weight limits for carry on"
Pros: "I’ve always had a great flight with them. Crew always very nice and very helpful."
Cons: "I have nothing bad to say. Maybe it there was a little more entertainment more movies and tv shows."
Cons: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
Pros: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Cons: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Pros: "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
Cons: "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
Pros: "Very comfortable. Great movies."
Cons: "Not so good on the television shows"
Pros: "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
Cons: "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
Pros: "Friendliness, comfy seats"
Pros: "The crew was very friendly and fast help with passengers needs."
Cons: "On long flights over 6 hours , I find that seats become very uncomfortable . I do stand up and stretch if it is available to do so. After 10 hours of flight travel my legs , back, and neck are very stiff and sore."
Pros: "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
Cons: "More leg room for economy class. :-)"
Pros: "The cabin crew were nice."
Pros: "I missed my flight"
Pros: "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
Pros: "The fly attendants offer water and juice frequently like every 1-2 hours and also snacks 4 times during the flight. Meals taste good and inflight entertainment is good."
Pros: "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
Cons: "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
Pros: "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
Cons: "I did not like the transfer from Eva to air Macau. Horrible. Long walk. No one there. No lounge to wait 5 hours!! I hate what happened"
Pros: "Nice staff good movie selection good flight"
Pros: "The price the food okay. The leg room seemed more in economy than other airlines."
Cons: "Not just your airline but a cultural differences how westerners take how they are talked too"
Cons: "Wasn't able to confirm seats ahead of time. The option to order a vegetarian meal would have been good. Wasn't able to do either of these things through kayak or eva websites and there were no option once on board."
Cons: "The 6 hours layover"
Pros: "The flight crew was amazing. They were very kind and helpful"
Cons: "I'd work on the in flight food"
Pros: "Everything is perfect"
Pros: "I had a ile seat,and wasn't crowded"
Pros: "Crew always pleasant service good. Seats comfortable"
Cons: "All good"
Cons: "Flight crew was unfriendly with myself and other passengers."
Pros: "The service was fantastic, the food was great, the plane was in great shape, overall a great experience - I'd certainly fly again!"
Pros: "relatively more spacious than other airlines"
Cons: "seat itself not comfortable enough, hard seat; food can perhaps be improved"
Pros: "fantastic flight experience. the aircraft was clean neat and comfortable. i loved how they kept the restrooms so clean even through a 13.5 hour flight. I slept through dinner but the western style breakfast was good. The crew was attentive and polite."
Cons: "Old 744 plane. One of the 3 remaining 744s. In flight entertainment has low resolution screen (but touch screen though). Crew service was average - below par for an Asian airline. Seats are not comfortable. No drinks were offered after meal service for such a long flight. Please learn from SIA."
Pros: "Awesome flight...on time and good food.. customer service was excellent"
Pros: "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
Pros: "I enjoyed the fact that they were organized professional and efficent"
Cons: "My last flight was through United I will never fly with them again"
Cons: "Better choice of movies"
Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"
Pros: "Again staff was very friendly and helpful."
Cons: "That since it was a shorter flight no tvs."
Pros: "Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point."
Cons: "Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing."
Pros: "Crew was really nice can’t complain"
Cons: "Other airlines offer free beer or even hard liquor here u have to pay"
Pros: "It was a normal flight with any extra confortable feature."
Cons: "Not delay Treatment in the boarding Gate was ride, asking for visa despite I dont need it."
Pros: "Crew was very courteous and helpful"
Cons: "More leg room"
Pros: "Great crew"
Pros: "The crew was amazing"
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Pros: "They had many snacks and meals. Staff was very friendly."
Cons: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Pros: "Service and food were good considering it was "plane food". No delay whatsoever."
Cons: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."
Cons: "Despite listing items desired for breakfast per seat assignment, flight attendant still got it wrong."
Cons: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Pros: "787 is an excellent plane and I could sleep a little"
Cons: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Pros: "Excellent crew and service"
Pros: "clean, very new plane friendly staff"
Pros: "Everything, but the lack of entertainment."
Cons: "The lack of entertainment."
Pros: "Swiss is the best"
Pros: "Great service."
Pros: "Everything! Very professional, great food"
Pros: "movies choices were good, the crew was awesome, boarding was meh, but for NBO not bad"
Cons: "paid extra for the seats with more leg room and the amount of leg room I had was concerning in terms of what a regular seat may have looked like. I'm not even that tall, but when the woman in front of me reclined, I was pinned in my seat. Luckily I'm double jointed."
Pros: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Cons: "A little tight in economy and i am short"
Pros: "Staff, and service were good."
Cons: "We had to Run from our arrival gate to our departure gate, and take a train, and go through immigration and then a second documents check. It looked to me like Swiss Air knew we were running close as the flight rarely (if ever) leaves on time. It was stressful for us and for the 30+ others who were still in line in immigration when the flight time passed. It turned out to not be a problem but the published times are unrealistic. Seats were tight and comfort in cattle class is NON Existent sleep on an 8 hour flight was not even possible."
Pros: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Pros: "Swiss chocolate is always welcome!"
Cons: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Pros: "GREAT SERVICE, GREAT PEOPLE!"
Pros: "The flight attendants seemed very courteous, but unable to do anything about the situation."
Cons: "We had a family of four sitting behind us. The father yelled all the time. They took up four overhead bins and he was frequently up and down getting things out of the bins. His very hairy large belly was touching my daughters head every time. He and his children punched the backs of our seats on a regular basis. My back was in constant pain and I was unable to do very many things due to the back pain during my "vacation", The flight attendants had to remind the parents that their children could not stand on the seats during takeoff or crawl around under the seats. No ability to change seats or I would have. I didn't have a problem with the other children on the flight, when they were crying their parents tried to do something. However these people brought playdough for their child to roll out or punch on the seat tray and all they did was constantly yell loudly at their children, Well not about the kicking, punching, or crawling around. Just yell in general at them."
Cons: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Pros: "Very good service in business class"
Cons: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Pros: "Enjoyed the service."
Cons: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Pros: "A swiss machine..."
Cons: "the smell someone left in the bathroom before me."
Cons: "Delay and lost the luggage for the second time"
Pros: "Brand new plane, with ultra modern seating. We had a lot of room."
Cons: "We sat in the plane for 40 minutes before takeoff"
Cons: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Pros: "I got business class upgrade, so everything was pretty much awesome. Also, Swiss Air gives you a fun little bag as a souvenir."
Cons: "Very bad service, staff was not polite or helpful"
Pros: "crew was attentive"
Cons: "having to take a bus from the terminal to board"
Cons: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."
Pros: "Service was great --"
Cons: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Pros: "All but the service"
Cons: "Flight attendants seem confused. Service was below par. Took forever to clean food service. Business class had the lights off after dinner at least 40 minutes before we did in Economy. Couldn't get water I requested for a long time."
Pros: "Flight attendants were perfect, sincere, and friendly. Great selection of free movies."
Cons: "I could not open my laptop and do any work once the person in front of me put their seat back. Big time bummer."
Pros: "Extra Legroom"
Cons: "It should have been a good flight BUT: the older gentleman next to me had a pot belly and he was not able to use his seat foldup tray. I had to share my small meal tray with him. That very uncomfortable! Seats were tight. Not a pleasant experience with Swiss."
Pros: "Comfortable business class"
Cons: "Food was not too great"
Cons: "I was asked to move from my reserved seat for another flyer"
Cons: "My name wasn't on the flight. I lost my seat."
Cons: "my flight was canceled in the last minute,it transferred true turkey where i didn't want to go to for security reasons and landing time issues, i had a chance to buy that ticket for cheaper and get there on time to the turkey airway flight and not come 10 hours early and land at a time i'm expecting I expect compensation for both the price ticket difference as well as for my time wasted, or I will not consider using your airline in the future."
Cons: "The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again."
Cons: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
Pros: "Boarding was easy and efficient"
Cons: "We paid an extra $100 for each ticket for premium seating, supposed to be a step above the basic coach ticket with more leg room (my partner and I are 6'+), but our seats were no different than anyone else's. In fact, the seating chart the agent provided for selection when on the call to add this was not for this plane, as it turned out. We will be requesting a refund!"
Cons: "Unreliable flight, always late, not staff at the check in terminal"
Cons: "Food was mediocre, I’d expect a bit more for the price paid."
Cons: "Took 3 hours to get our drinks. Completely out of inventory with food and snacks. Very hot on the plane . WiFi didn’t work/ they charged for headphones which i haven’t even heard of. My tray table was completely crooked , i had to place my drinks on my husbands table. Overall, just terrible."
Pros: "Everything is good"
Cons: "Almost no"
Cons: "delayes again....."
Cons: "2 hour delay. Missed the connection in Vancouver in which crew could not be found and were not helpful. Ended up using another airline's counter for help to catch another flight out. Luggage was left in Vancouver. Eva Airline helped with luggage location and shipping to final destination."
Pros: "Air Canada's airplane cleanliness is second to none in my book. That's why I always fly with them... Or rather flew..."
Cons: "The unending stream of excuses and explanations failed to convince me that this was anything but mismanagement that caused a delay of 5 hours. We'd be told something, and told the exact opposite, or a contradicting statement 15 minutes later. You botched this one bad Air Canada."
Pros: "the crew was very kind with getting those with close connecting flights off first."
Cons: "it was an hour late."
Cons: "Better luggage Service"
Pros: "movie selection on international flight was great."
Cons: "Had a serious delay, which was not acknowledged in anyway. We just waited near the gate for a long, long time. Also, for one of my flights, my group number was never called. I asked the flight attendant about it (when I passed through the gate after most other customers had boarded) and she flippantly responded with something like, "Yeah, maybe I didn't call your boarding zone. I don't know. Whatever." This left a terrible first impression on me."
Pros: "Nice plane."
Cons: "WAY too hot."
Pros: "Nothing. NOTHING."
Cons: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
Cons: "Took forever to board"
Pros: "Friendly service is so important to me - and the staff and flight crew at Air Canada met all my expectations. I had the displeasure of flying United on the way to Seattle and I must say the service at Air Canada is far above!"
Pros: "Short, comfortable seats"
Cons: "Flight delayed again and again. Waited for hours at the airport until they cancelled the flight."
Pros: "The in-flight entertainment system in the headrest was very robust. My children remained engaged for almost the entire 16hr flight...the flight attendants were not stingy with the food or drink and even allowed me to get a beverage in-between the services to take my medicine."
Cons: "The baggage pickup in Beijing took forever! Over an hour after arriving at the baggage carrosel! My car seats were in two different places (on the belt and in an oversize area). On a minor note, I was unable to get a stamp in my passport after using the automated machine...sad...I would have stood in the line to get the stamp if I was told ahead of time..."
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Pros: "Not much"
Cons: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
Pros: "I was not charged overweight for going over by 2 pounds since I had a Business Class ticket connection to my final destination."
Cons: "For an almost 4 hours, 400 USD international flight I would have expected to have at least a snack to eat a one luggage to check in on the price. I am an international traveler which doesn't have a choice but to carry a suitcase. Not to say that once on board I was requested to check in my carry on because there was no room on the plane and that I had to travel with my personal item on my feets since there was no available room at the over the head compartiment since I was identified with Zone 5 boarding."
Pros: "Service in the cabin was great."
Cons: "Can't think of anything"
Cons: "Flight was delayed 3 hours"
Pros: "Comfort. Individual screens"
Pros: "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
Cons: "Nothing- we will definitely travel with you again!"
Pros: "Food was good, service good in business cabin"
Cons: "We left late, and despite it being obvious we were going to leave late, all the information posted at the gate and on the web said on time. Why is it that airlines don't tell the truth about departures and arrivals times?"
Pros: "Food was okay"
Cons: "Rude people on board, crew didnt do anything about this."
Pros: "Didn't have much good with air canada. Some of the worst customer service I've experienced. Flight was fine."
Cons: "Boarded an hour late, made us miss our layover even though they said they were holding our following flight to Tokyo. The both of us along with 10 others on our flight got to the gate 10 minutes after the flight was supposed to leave and they wouldn't let anyone on. Missed the first day of our honeymoon trip along with unrefundable hotel fees. I travel a lot and never had an experience like this before."
Pros: "I accidentally left my tablet behind when I disembarked. The crew located it and brought it to me speedily while I waited in the baggage area. I'm truly grateful and impressed. All of the flight crew were delightful and thoughtful."
Pros: "The flight was less than an hour. So I don't expect anything."
Pros: "Crew was great!"
Cons: "Why is there no TV?"
Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
Cons: "The plane was up and down twice when it landfall."
Pros: "New plane lots of comfort"
Cons: "Canadian airport very confusing got lost twice even with directions."
Pros: "Normal economy flying, you get a seat and line to the bathroom. I am thankful we are not traveling the old ways. I am over expecting too much when you don't pay much for it."
Cons: "Paid for breakfast but did not get it. However, I did not say anything to the attendant."
Cons: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."
Pros: "One of the stewardess is really cute and she speaks French"
Cons: "The cabinet temperature is ridiculously low and they only offer a thin blanket"
Pros: "We boarded very quickly! The staff were extremely friendly and made our thirteen hour ride pleasurable. The inflight entertainment had a great deal of new shows and movies. The seats had a decent size and good enough leg room. The flight was smooth, and we took off at a good time. The food was fairly good as well!"
Pros: "Air Canada has the best food, most leg room for economy class and super efficient. I will be using Air Canada often in the future."
Cons: "Delayed for almost 2 hours but keep saying just 50 minutes late"
Pros: "Overall fair experience"
Cons: "Would have liked if the crew was a bit more friendlier. But they were professional for the most part."
Pros: "Someone from the previous flight left a handle of whiskey and I kept it"
Cons: "The food besides noodles in a cup was not that good"
Pros: "standard short hop flight"
Cons: "Check in was ridiculous. I went through al the on line procedures and was even able to print out my luggage tag at the kiosk... but then had to wait in line for 45 minutes just to drop my luggage! I came more than 2 hours before as instructed, but the agent at the "baggage drop off" (really the all-round agent for both checking in and baggage drop off) did not show up until less than 90 minutes before the flight, and then there was only one to handle what had become a very long line."
Cons: "I booked a seat to be seated right next to SO. However, upon check-in, they changed the seat without telling me. Fortunately, we were able to exchange seat to be seated together."
Pros: "Flight was on time"
Pros: "Everything was fine. The plane is pretty spacious."
Cons: "Had to pay for food on an international flight??? One bathroom in the back, and flight attendants were blocking the way to it for at least 70% of the time."
Cons: "Seat belt"
Cons: "Vegetarian Food need to Improved."
Cons: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
Cons: "The entertainment unit was constantly malfunctioning"
Cons: "Flight was delayed by two hours"
Cons: "Business class in 737 is limited, recline only but seat was spacious and comfortable"
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Pros: "we had extra legroom travelling with an infant"
Cons: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Cons: "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Pros: "Luggage allowance."
Pros: "Helping and immediate response."
Pros: "Cool and excellent service."
Pros: "The food"
Cons: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
Pros: "All went Well, no delays, good service."
Pros: "The timeliness of the boarding and flight takeoff"
Cons: "The landing. Seemed a little rough"
Pros: "The flight was on time."
Cons: "Bathrooms could be cleaner."
Cons: "lost my luggage. after they found it, they took a week to deliver. no response to my claim for compensation"
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Pros: "Hard landing which gave passangers a shock."
Cons: "Flight delayed, no head phones supplied and the food was burnt."
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Pros: "The crew were nice and good entertainment"
Cons: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"
Cons: "Fight was delayed"
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Cons: "Food was lousy"
Cons: "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
Pros: "Nothing other than the connection time and the airport was good."
Cons: "The flight was delayed 4 hrs then took them another hour to departure from JED to KUL. The airplane was an old 330 with shitty bathrooms, and I can't forget how one of crew keeped knocking on me in the toilet and he actually opened the door and said nothing at all which pissed me off,because I work for airline company and I had been in many once before but that behavior is amature once from supposedly experienced Crew member. Anyway save your money and time and avoid this airlines."
Cons: "Losing my luggage"
Pros: "We like to thank you for all your staff are good taking for all of us. We would like to make recommends it to all our friends. May the Living Lord and our Almighty God bless you, your staffs and your business abundantly! Amen!"
Pros: "the staff were pleasant"
Cons: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Pros: "I got there eventually"
Cons: "The delay"
Pros: "I like their timely service and cleanliness."
Pros: "Crew was good"
Cons: "Food is not good"
Pros: "Plane (A380)"
Cons: "Limited choice menu, some minor malfunctioning seats & screens"
Pros: "Movie story"
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Pros: "Efficient and quick to load the plane and then take off."
Cons: "the online web check-in system was down. Had to queue 2.5hours to be checked in. Due to this, flight was delayed."
Pros: "Good entertainment system."
Cons: "Food was only one choice - fish (not tasty)."
Pros: "The staff is great"
Cons: "We had to wait very long for take off"
Pros: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Cons: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Pros: "On time flights, comfortable seats and good onboard service"
Cons: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Pros: "On time departure system works"
Cons: "Two hour in late and still waiting for boarding. Awful experience..."
Cons: "I never got to take the flight. Tried to cancel multiple times with VAYAMA prior to 31 March, but they never responded."
Pros: "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"
Cons: "I always prefer asian airlines"
Cons: "Lounge in Lhasa"
Pros: "The seating wasnt very comfortable"
Cons: "The food wasn’t that great and the seating was old."
Cons: "I'm very gtateful"
Cons: "Narrow seats"
Pros: "The staff very courteous and professional. Good airplane."
Cons: "No complaint."
Pros: "Staff pleasant."
Cons: "Uncomfortable seats. No leg room."
Cons: "A lot of turbulence the last half. I got sick and I have been flying for 20 years through Europe and Asia. It never happened before. A rough landing."
Pros: "Friendly staff, great price"
Cons: "No Wi-Fi on plane"
Pros: "The whole experience was unsatisfactory"
Cons: "They were changing my seat around. They lost my luggage. Still not found yet and has all the Christmas gifts I was bringing to my girl friend and her family. My clothes and medicines as well."
Pros: "The staff was very pleasant."
Cons: "Archaic rules regarding cell phones and tablets. Inhibited my ability to work and read. Will avoid Air China at all costs in the future."
Pros: "Everything but entertaiment on board. Very vas audio."
Cons: "SOMEONE AT THE DEPARTURE DESK RETAINED ILEGALY OUR PASSPORTS."
Pros: "It was very cost effective. A great price for the trip."
Cons: "Boarding Procedure was a bit of a mess; Lounge in newark is kinda mediocre."
Pros: "Overall ok. Plane was an older model."
Cons: "No wifi for long trips. Very important to me."
Pros: "It was cheap"
Cons: "I didn't like us taking the bus onto the plane from the tarmac. Luckily it wasn't raining or 10 degrees Fahrenheit like my last experience with air china in Beijing"
Pros: "I liked be provided with a blanket, pillow and entertainment system."
Cons: "Wverything else"
Cons: "Held my bag for two days, No explanation, apparently just wanted to rummage through it. Stranded in Mongolia with no clean clothes or medication."
Cons: "Delayed twice - on my way to an my overnight layover to see a friend in Beijing and then on my way to Tokyo."
Pros: "Airline staff"
Cons: "Delayed flights (2 legs, 4 hours) and mishandled luggage"
Cons: "Cabin was really dirty, carpet coming apart and stain on the seats"
Cons: "Long delays zero communication to passengers."
Cons: "Need more vegetarian dishes available"
Pros: "Mr. Zhang helped me a lot. Thanks!"
Cons: "Entertainment outdated"
Cons: "Small B737 air-craft Delays, delays, delays Cabin Temperature"
Pros: "Newish aircraft and comfortable seats"
Pros: "Good time between flights"
Cons: "Some one broke into my lovage and took thing"
Cons: "I lost one luggage and is still waiting for Air China finding it."
Cons: "Delayed for more than 3 hours."
Cons: "AirChina did not offer us a plane for almost 3 days, so we stayed in a hotel in Beijing with minimal staff help for the entire period."
Pros: "At least they told us before I left for the airport"
Cons: "Had to take the train."
Cons: "delayed baggage"
Cons: "To other folks with asthmatic kids, a little word of caution re the air inside (repeat, inside) the BCIA terminal that Air China uses for its Beijing layovers. We could taste the outside air pollution's volatile solvents within the terminal, pretty bad near the gate. Our kid was using the Ventolin rescue inhaler every 10 min on the way over. That was an evening. On the way back we had taken the precaution of instituting a short-term oral prednisone course before (half to one mg/kg/day for two-three days beforehand, max fifty mg a day) and things went fine. The air seemed a lot better anyway, and it was early morning, fso probably more that than our precautions. Net, net, given the always present risks of very serious air pollution in Beijing, I'd suggest visitors with asthma take appropriate medical precautions before and during layovers there."
Cons: "Ticket agent was rude and unfriendly. Airline caters to group tours. Many of of passengers were loud and the stewards didn't care. Plane was dirty similar to a low two star hotel."
Pros: "They were unfriendly and most importantly they lost my luggage!!"
Cons: "again there is nothing good about this airline!! We still have no cloths, personal item, and luggage because they've lost our luggage!!"
Cons: "My girlfriend's name was messed up on the boarding pass. This caused us so many troubles with the security. On the confirmation email, the name was correct, but when we arrived at the airport, the name printed on the boarding pass was not like the confirmation email we got. We tried to call back to price line, no answer, bs automatic machine. Not fun at all"
Cons: "There is an one hour delay for both of my round trips with Air China. And the entertainment was very out of date! No bottled water was offered and I had to ask for cups of water again and again."
Pros: "Fast, on time, personal entertainment,"
Cons: "seat not comfortable"
Cons: "1 hour delay from peking, but there no information."
Airlines flying from Washington to Beijing have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Beijing
Masks required on board, masks provided on flights from Washington to Beijing
Social distancing seating
Middle seats unavailable to book on flights from Washington to Beijing
Testing for antibodies, testing for symptoms for flights from Washington to Beijing
Waiving of change fees. Search flexible flights from Washington to Beijing