Excellent staff , helpfully agents...crew is efficient and food is good and plentiful servings , decent coach leg room. 777 remains 3-3-3 which is nice ....just entertainment choices are limited and not very interesting with limited movie or music choices
All the Japan airlines staff from the checkin agents to the air hostess were all very courteous and helpful.
As I worried about, the time between my flights was not nearly enough. So, I got stuck in Tokyo during golden week and extra night. That was terrible and difficult.
I like the service. The seat cushion was worn out and very uncomfortable.
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
All liked. It was very good 😊
Pros: "Crew was amazing"
Cons: "Really enjoy the travel with JAL"
Pros: "The crew was efficient and very helpful."
Cons: "Entertainment choices of selected movies were limited."
Pros: "The crew amazing. Food was great"
Cons: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Pros: "Food, service,"
Cons: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Cons: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."
Pros: "Leg room at seats were spacious, comfy. However , toilets could be cleaner."
Cons: "This is 2 nd time I flew JAL. And food was below average. Should offer cup noodles or biscuits if pax is hungry ."
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Pros: "Service and Entertainment were great. Lots of legroom is great."
Cons: "There are no air vents per seat so on the whole I was very hot and uncomfortable during the flight. One other detail: this is not Japan Airlines fault, but at LAX we had to sit on the runway for an hour because there was some confusion about the parking space for the plane. After a nine hour flight, to sit and wait for another hour was very uncool."
Cons: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Pros: "New plane, excellent service both on the ground and air. Above average food."
Pros: "As expected not overly done nor less of comfort and services. Only it was confusing that I had to move from international terminal to Domestic terminal due to first transfer was with in Domestic airport."
Cons: "I have purchased Japan Airline to travel but unexpectedly I had to deal with American Air for half of my flight. God help them please. It was hell from start to finish. Japan Air, I feel sorry for you that your alliance with American Air."
Pros: "Excellent service, excellent seats and comfort . Good food"
Pros: "JAL is great!"
Cons: "Cold food"
Cons: "No smiling faces of flight attendants. Service was mediocre; food same"
Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."
Pros: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Pros: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Cons: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Pros: "The Japanese crews were excellent on board."
Cons: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Pros: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Pros: "Airplane is well kept. Snacks are available near the beverage area."
Pros: "Nicest flight attendants, good food. Best international flight I've had."
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
Pros: "I like everything about my flight"
Cons: "There was nothing to dislike"
Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Cons: "Same thing as above"
Pros: "Our flight had a long delay, but one we were on board it was a short and smooth flight."
Pros: "excellent seat space, friendly flight attendants, would fly with JAL again."
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "Food and beverages service .very pleasant attendants..economy tough on 11 hr flight..fee seemed reasonable though. .ovreally nice experience"
Cons: "11 hr flight"
Pros: "Flight was all good, entertainment is great."
Cons: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Pros: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Cons: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."
Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."
Pros: "Well-appointed airliner. Good food, comfortable seats, wide range of in-flight entertainment. And, as always, extremely polite and accommodating attendants."
Cons: "Seats don't recline far enough for comfort. I would trade this for leg-room."
Pros: "Excellent service--excellent food (ice cream included in coach)."
Cons: "Loved everything."
Pros: "the Crew as always on ANA flights is amazing"
Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Cons: "Chair isn’t comfortable."
Cons: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Pros: "Flight attendants were amazing and so service oriented!"
Pros: "Excellent crew!"
Cons: "It could have been quieter."
Cons: "Seat padding - seat was a bit firm"
Pros: "The crew was great, friendly and helpful. The food was good and the overall service on the plane was great."
Cons: "Our flight was delayed from Los Angeles and we did not make our connecting flight in Tokyo. The next option they had was a full 24 hours later so we ended up taking the train. I tried to make adjustments to one of my flights for the return home and was told that is not an option."
Pros: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Cons: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Pros: "Everything was just perfect"
Pros: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Cons: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Pros: "Everything about this airline made my flight pleasant. The staff were polite and accommodating"
Pros: "Take off and landing was smooth. Stewardesses were very helpful."
Pros: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Cons: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Pros: "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
Cons: "Internet was more expensive than it should be"
Pros: "Food is good. Entertainment options are fantastic"
Cons: "Seats are very very narrow"
Pros: "Service, Cleanliness and Overall Quality"
Cons: "Seats could be better"
Pros: "Easy checking process. Friendly staff"
Cons: "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
Pros: "Great crews and good foot space!"
Cons: "Food was terrible! Getting worse every time !"
Pros: "Attendants were friendly."
Cons: "Flight was late."
Pros: "The attendants are all courteous and respectful."
Cons: "airline is unprofessional the whole trip was canceled"
Pros: "Nice space between seats for the economy class."
Cons: "The entertainment center (sound) did not work in my son's seat."
Pros: "Everything was fine"
Cons: "The seats hurt my butt"
Pros: "Very helpful and accommodating flight attendants ... all with a smile!"
Pros: "Food & Entertainment"
Pros: "Good food and cabin service. Accommodating in connecting flight arrangements."
Cons: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Pros: "Good communication, food and services"
Pros: "felt Agent's kind care of elder (me) at Airport. Thanks."
Cons: "Full of passengers. Code Share!?"
Pros: "The flight attendants were very helpful."
Cons: "It is a very long flight."
Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Pros: "free movies"
Cons: "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
Pros: "Customer service and food!"
Pros: "Service was great, food was decent. Bumpy ride though, plane felt "old"."
Cons: "Everything was good. Only thing I could say is the plane felt outdated."
Pros: "Flight crew was friendly, quick to respond to questions, and very helpful. I was able to switch seats even though the flight was full. The food was fine but the menu for the return flight looked better still."
Cons: "The flight was 100% full. I took a redeye flight hoping to sleep a bit on the plane but I ended up not sleeping much. I am happy to take ANA on my return flight, which is not redeye. Also I will be happy to fly ANA again, but I would not take a redeye flight on any airline unless I was in business or first class which I cannot reasonably afford at the moment."
Pros: "The service and the seats"
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "The food on board was great! Crew members were friendly!"
Pros: "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
Cons: "The seats seem small and are ok in comfort."
Pros: "everything was so smooth!!"
Cons: "entertainment : wish there were more japanese comedies!!"
Pros: "Best service ever provided by an airline"
Pros: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Pros: "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
Pros: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Cons: "No instructions on how to use the remote for the television."
Pros: "I used my miles to upgrade to Laurel so the experience was great! EVA is always a good airline so not really many complains"
Cons: "What could be better would be even more improvements to the cabin. The layout and decor feels a bit dated and the seat orientation and layout can also use some modernizing."
Cons: "I didn't like that all of the shades for the windows were down for the whole flight. It's too many hours in the dark. We took off at noon and spent the entire flight in the dark. Too many hours in the dark. Then land when night time. More darkness. With flight and wait till sun rise it's like 26 hours of darkness."
Cons: "The entertainment options were not reflected online"
Cons: "Seats in economy are very tight and I'm thin. The movies were not as current as advertised. The crew was not very friendly."
Cons: "Better movie selection"
Pros: "Quality of food was good"
Pros: "Bigger space for legs room"
Cons: "The food"
Cons: "Space between seats - boarding time - food quality"
Cons: "The flight departed over one hour late from SFO and caused a mis-connection at Taipei,"
Pros: "On time flight times"
Cons: "Have better movie selection."
Cons: "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
Pros: "Flight is online"
Cons: "Flight Attendants performed acceptable. They pushed the table cart and hit me twice without apologizing."
Pros: "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
Pros: "Boarding was orderly, restroom is clean & tidy, good legroom beteeen seats, landing was smooth"
Cons: "Orderly boarding"
Pros: "Good Service and Very Polite"
Cons: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month."
Pros: "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
Pros: "Service was great and plates of food were delicious."
Cons: "Delayed and I wasn’t able to make it to my connecting flight to cenu"
Cons: "Flight was too long."
Pros: "Service and boarding were very nice and smooth. Food and entertainment were excellent."
Pros: "Overall I was flying from SFO to Bali. So my first flight was about 14 hours. This whole trip all together was about 24 hours, and considering the length it was great. I was expecting to get restless and annoyed while on the plane, but it was easy to love around. The seats were comfortable, and the food was good. The airline staff was very nice and accomadating. So, because of there actions, I will most likely fly with them again."
Cons: "It was just long but it’s understandable because of the distance"
Cons: "Salad dressing tasted weird."
Pros: "Clean and efficient. Catered to our needs. Definitely would travel them again."
Pros: "Onboard foods and entertainment are good."
Cons: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
Pros: "We lucked out on a sparsely filled flight so nearly everyone had a row to themselves, even in Economy class. Food was tasty, and the crew provided many opportunities for drinks. Crew was friendly and even volunteered some drawing packs for our 19-month old!"
Cons: "Snacks available limited to dry crackers and cookies primarily. Entertainment options - easy to use though limited selection (for US-based films at least)."
Pros: "Liked the way they do their boarding Comfortable flight"
Cons: "We nearly dehydrated during the trip. We're EXTREMELY skimpy on drinks. Had to ask 3x before I'd get something"
Pros: "Food was great and the crews were helpful. They do offer snacks/drinks in between meals. For those who do not know, they do offer wine as a drink in the Economy class (usually red wine)."
Cons: "Speakers are not good during announcement. I can barely hear it. if they can improve that, that will be great."
Pros: "Friendliness and courtesy of crew, modern plane and good food. Well definitively fly EVA more!"
Cons: "In my Emergency seat position, whenever someone opened the washroom door, the washroom light would wake me as the light would shine in my eyes. Maybe offering eye cover for extended seat position would help."
Pros: "the food on eva was better than delta and united--definitely edible unlike the others. the stewardesses are a little bit stingy with the wine. they give such tiny tiny portions-like 2 ounces at a time--they said i might get drunk. no one can get drunk with what they give. the stewardesses are polite enough. the entertainment was pretty good--good choice of movies. like all other airlines, the seats are too squished together. more room would have been appreciated."
Cons: "i answered this already"
Pros: "Flight comfortable but would have liked more water throughout flight"
Cons: "Service speed"
Pros: "Seat, service and food were excellent"
Cons: "No negatives on this flight"
Pros: "Seats were nice and plane was clean"
Cons: "The ticketing agent assured me that he would handle my bag. When I arrived in Taiwan, I did not receive my bag. I believe my lack of Chinese and their weak English contributed to this problem."
Pros: "cheap airfare that includes check-in baggage, clean restrooms"
Cons: "Some brusque attendants at the counter and on the plane, cabin smells like pee (but only while boarding), standard legroom (72 cm), average food (Turkish Airlines is waaaay better)"
Cons: "Take height and weight when booking flight."
Pros: "The seats were large and comfortable, and the food options were stellar."
Cons: "Because I was checked in so late (they were reviewing my documents for over an hour) I think they forgot to place a tag on my suitcase. This is turn resulted in my suitcase being left in Taiwan where I had a 4 hour layover. I am now currently waiting for my bag to be delivered to my place of work (hopefully in one piece)."
Pros: "Like most were the friendly and professional crew, nice big screen individual entertainment system with many movies, clean bathrooms, and my seafood meal was awesome!"
Cons: "Didn't like that we departed almost an hour late for no apparent reason - something about waiting for luggage to be loaded. The side dishes on the entree could be better."
Pros: "I loved all the ammenities like slippers, blankets, and also the bathroom ones like toothbrush and sanitary pads. This proved your airline has great attetion to detail. Also the food selection was delicious."
Cons: "The tomato juice was super watery and tasteless. I was expecting a thick and savory tomato juice like the V8 or Calamaro brands, which most airlines cary. Also the head sets provided weren't the best they didn't fit well and were cheap quality."
Cons: "The passenger who sat next to me had disgusting, stinky breath for the entire flight. Had nothing to do with the airline. Lol."
Pros: "Personal in-seat entertainment; chinese breakfast (jook) was good. Very nice pillow and blanket in economy"
Cons: "Special meal (vegetarian Hindi) was terrible. Seats didn't recline much in economy class. Bathroom not cleaned very often."
Cons: "Departure delay 45 min with no reason told"
Pros: "- Flight attendants were very nice"
Cons: "- Flight was delayed which made transfers quite difficult/stressful"
Pros: "Both ground and air services"
Pros: "Long flight, but it was not too bad"
Cons: "Getting woken up when they're serving"
Pros: "On March 4, my wife and I made a flight from New York to Sydney with a transfer in Doha, Qatar. We flew the Qatar airline business class. Everything was great despite a very large flight. New plane, very clean. Wide comfortable seats turning into a large comfortable bed. Great menu and good wine list. All staff are professionally trained and very friendly. All this made this flight very comfortable and we were not tired."
Pros: "Excellent crew. Very good food. Comfortable seats."
Pros: "Crew did a great job keeping the long 11hour flight manageable!"
Pros: "Crew was great and food was nice!"
Pros: "The 1-hour complimentary wifi."
Cons: "Hope they had the immigration/arrival card on the airplane."
Pros: "The crew was very friendly."
Cons: "Seats can get better."
Pros: "The crew was amazing"
Cons: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Pros: "The crew provide good service but personally i did not like the food that could be lot better."
Cons: "Better vegetarian food"
Pros: "Seat more comfortable ."
Cons: "there is need to improve food & entertainment section."
Cons: "Qatar Airways are the best"
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Pros: "Crew was excellent"
Cons: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Pros: "Crew was very accommodating"
Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Pros: "Qatar is awesome. Amazing service and great new planes."
Cons: "All good"
Pros: "The service was great and was on time"
Cons: "The service and was"
Pros: "Food and flight attendants were excellent in Business Class"
Cons: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Pros: "Best business class I have ever been on. Better than most First class."
Pros: "Very comfortable flight with excellent service."
Pros: "The plane had everything I could want."
Cons: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Pros: "Excellent service..!"
Pros: "Service, attentiveness, food."
Cons: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Pros: "Great hospitality"
Pros: "service, food and cleanness"
Pros: "Worst customer service"
Pros: "Food is good"
Cons: "Economy seat"
Pros: "Qatar has one of the best service in the world"
Cons: "Nothing that I ca th think off"
Cons: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Pros: "Not much really."
Cons: "The air craft was old, I was sitting on the exit row and the screen was loose and the window on the exit row was leaking. The food was bad and the service was poor. The flight attendant kept on forcing things on me rather than asking me what I wanted."
Pros: "The service and the food were amazing!"
Pros: "Professional courteous friendly and communicative"
Cons: "It's been more than 50 hours and I still haven't received both of my checked in luggage"
Pros: "On time departures Good entertainment options Could charge my electronics"
Cons: "Food was ok Boarding was somewhat disorganized"
Pros: "The professionalism of the staff"
Cons: "No comment"
Pros: "Nothing that i like"
Cons: "Delay, bad food, no strict rules about passenger moving seats"
Pros: "Everyone on duty!!"
Cons: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Cons: "Ran out of meal options in both flights"
Pros: "The food and seats were very comfy."
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."
Pros: "The staff was good and food as well had a great trip"
Pros: "One of the best cabin crew. Curtious, friendly, helpful and we're always available in the cabin."
Cons: "Touch screens are hardly touch sensitive..you may need to replace the screens.."
Pros: "Very courteous crew and seats are comfortable."
Cons: "For an economy seat it’s good enough for me."
Pros: "To be honest I liked everything from the speed of boarding to food and entertainment systems. Seats were roomy too."
Pros: "chicken fried steak was actually good."
Cons: "had some difficulty understanding attendants' English."
Pros: "The FAs were all awesome & helpful. Restrooms were clean all the time. They even carried my sister’s hand carry luggage to the waiting cart upon arrival in Incheon."
Cons: "LAX boarding gate was awful. We walked up to boarding area which was soooo far. Then rode a shuttle w very very limited seats so my disabled sister had to stand in the crowded shuttle before walking again to another boarding area. It was horrible."
Pros: "Crew was very interactive with my 2 year old."
Cons: "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
Pros: "Charming and respectful crew"
Cons: "Everything's ok"
Pros: "The seat was so hard for a really long flight"
Pros: "Asiana staffs are so great with good service!!"
Pros: "I like the assistant on my wheelchair, they take good care of me."
Cons: "All good"
Cons: "Better/more snack options."
Pros: "Everything but the seat cushion"
Cons: "Better cushion on the seat"
Pros: "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
Cons: "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
Pros: "Exellent food service and comfort Will use Asiana in my future travels Had my best travel experience in years"
Pros: "The flight got attendants were polite."
Cons: "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."
Pros: "Flight attendants are nice and working hard"
Pros: "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"
Pros: "Crew was friendly"
Cons: "Seat and paid legroom were more uncomfortable."
Cons: "Transfer in Busan is a disaster"
Pros: "Good on-demand entertainment system, safe flight"
Cons: "Service is reliable but crew was not as friendly as they used to be. The meals were terrible. Economy seats on the airbus 380 are very crammed. No wifi either!!"
Pros: "The seat layout"
Cons: "The seat belt very short on one side hard to operate"
Pros: "Requested an aisle seat and granted upon check in. Flight crews are young, nice and friendly. Food are delicious."
Pros: "The food was great and the crew were all very polite and friendly."
Pros: "I basically like flying Asiana airlines. Overall experience is considerable good. Crews are friendly foods are okay."
Cons: "Action movies selection seems to be limited. Snack onboard were not variety compare to other Asian airlines. Recommend to made some instant noodles avaiable !"
Cons: "Delayed flights. We sat for two hours on the plane because it has technical issues. Then we waited an hour or so for the connecting flight."
Pros: "The crew on the flight were so warm and wonderful. Flying with Asiana is always wonderful!"
Cons: "Comfortable seats"
Pros: "Like Asian service. Superb! I had a comfortable flight."
Pros: "Excellent service from flight attendants, in flight entertainment was pretty nice, the seat I got was very comfortable. Was able to sleep comfrtably through most of the flight"
Cons: "Nothing worth mentioning, everything was really good."
Pros: "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
Cons: "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
Pros: "The crew are the best and attention is also excellent"
Cons: "The seating is hard and is hard on your back, legs and neck. Movie selection is very little and not very good. The bathrooms should be periodically cleaned down and sanitized with a light solution to be and feel clean."
Cons: "Second meal was marginal"
Pros: "Everything looks alright for a short trip."
Pros: "Nothing. Too crowded."
Cons: "No attention given by your crew to my questions"
Pros: "Meals themselves were surprisingly good."
Cons: "Uncomfortable seats on A380. No non-pork options for snack, I stayed hungry."
Pros: "Everything seemed mediocre. Ok plane, comfort was ok, nothing great but nothing terrible."
Cons: "I can't understand why the flight attendants didn't come around collecting trash with a trash bag. Almost all the Asian airlines I've flown on, the flight attendants were always real nice and helpful, but That wasn't the case with Asiana airlines this time around. On our flight from LAX to Incheon, and from Incheon to Cebu, the flight attendants all seemed miserable and unhappy, not smiling at all. I've flown Asiana few times before and had always been happy, but this time, it was definitely different, all because of the seemingly unhappy flight attendants. On our 12 hour flight from LAX to Incheon, the bathrooms ran out of toilet paper and in 12 hours, they didn't once come around with trash bag collecting trash. Sure, they collected the plastic cups drinks were put in, but that was it. How do you not come around collecting trash AFTER A 12 HOUR FLIGHT? Also, just the little thought of maybe providing a hot towel after a 12 hour flight would have been nice. In the future, if given almost the same price point for a ticket, I would choose another airline over Asiana Air."
Pros: "This is the first time we flight with Asiana Airline .The food was good. (Vegetarian) . The service was great. just as comfortable as other airlines. But cheaper . Would go again with this airline"
Pros: "It was fine. More leg room than some airlines."
Cons: "Not enough water to drink. Not cold."
Pros: "Good food choice"
Cons: "Length of flight but you can't do s thing about that! Lol"
Pros: "I loved that I had plenty of space to stretch my long legs. Also, there was enough space between the seat in front of me even when they were in reclined position. Nothing was too close in my face."
Cons: "Not applicable"
Pros: "Overall, most liked - food"
Pros: "Everything it was great experience flying with asiana"
Cons: "Crew was very attentive"
Pros: "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
Cons: "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
Pros: "Always enjoy Asiana, clean planes good service no hassles"
Cons: "More options for tv shows such more episodes for korean tv shows like running man. Etc."
Pros: "Short flight but everything first class"
Pros: "Lots of room in an economy seat, both in seat width and in knee-room. Great entertainment system! Good food and served frequently during a flight that lasted over 12 hours. Very efficient boarding process."
Cons: "The crew could have been more pro-active in offering drinks during such a long flight. A wider choice of movies would have been appreciated."
Pros: "Great experience. Would definitely fly with them again!"