Cons: "Nothing short"
Cons: "Slat Lake is not good for mobility challenged people."
Pros: "Crew was awesome! Service was quick!"
Cons: "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
Pros: "Decent entertainment options and snack offerings."
Cons: "Last 6-8 rows were vacant and for some reason Someone was still seated directly next to me. Why on earth the flight attendants (otherwise great) didn’t make an announcement that there was no need to share a row and encourage people to spread out is beyond me. I mean this is the only flight I can remember in a decade that wasn’t nearly or fully booked, you’d think they’d emphasize that. Instead I got to be trapped like it was a full flight next to a guy with no concept of personal space."
Pros: "Seats too small"
Cons: "Crappie entertainment. Never figured out how to login on phone,"
Cons: "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
Pros: "the “salad” lunch before landing was excellent"
Cons: "a cleaner plane and the second lavatory upfront was minuscule"
Pros: "Crew is always friendly"
Cons: "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
Pros: "On time"
Cons: "Flight attendants not friendly"
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Pros: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Cons: "Actual flights flying on time. What a mess!"
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Pros: "quick and efficient"
Cons: "I know it's not the airline's fault, but we were delayed for weather. Also seats do no recline and there is no entertainment."
Cons: "The seats were incredibly hard and uncomfortable."
Pros: "Airbus was nice"
Cons: "Delayed by over 1 1/2 hours"
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Cons: "seats were broken, armrest broken"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "Great customer service. Crew was super friendly and flight was smooth and on time."
Cons: "No food or drinks"
Pros: "Nothing cause it didn't happen"
Cons: "The fact that my flight was delayed so it didn't matter because the flught was delayed all the way til the next day."
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "Awesome customer service"
Cons: "No complaints"
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Cons: "90 minute delay leaving LAX. Stuck on plane. 30 minuet delay getting to gate after landing at SFO. Stuck on plane again."
Pros: "Entertainment on first flight"
Cons: "Food, no smoking at Minneapolis airport"
Pros: "The service was impeccable as always"
Pros: "That i survived"
Cons: "Cramped no entertainment cofée was nasty"
Cons: "Gate attendant was extraordinarily rude"
Cons: "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
Pros: "Delta is the best airline by far."
Cons: "My bag did not make the connection even though there was almost 4 hours layover... :("
Cons: "Missed our connection due to not enough time between connecting flights, Change of plans due to missed connection not anywhere near each other, one hour spent on the The tarmac... No earbuds available, No drink or food service... Worst flight experience ever"
Cons: "Was not a wheelchair waiting for Wallace."
Pros: "Good flight crew"
Cons: "Flight was delayed with no explanation."
Cons: "requirement to wait for seat assignment until at the gate"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "The crew was great, boarding and exit went smoothly."
Cons: "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
Cons: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Cons: "Very small spaces for everything."
Pros: "The crew & my seat"
Cons: "The movie offerings & the snack offerings."
Pros: "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
Cons: "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
Cons: "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
Pros: "Quick, clean"
Cons: "I was in the back seat"
Pros: "Quick boarding"
Cons: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Cons: "half-broken screen, couldn't access anything on the left side"
Pros: "I was upgraded to First at the gate. The crew was very professional and friendly. Food mini-minimal, but OK."
Cons: "On this A320 craft, old style, the First class seats are a joke. I had seat 2B. The pitch is apparently less than in the Comfort+ rows. The passengers in 1A and 1B started reclining even before departure, and during the whole flight. For me and my neighbor, with that seat on our chest, it was impossible to reach down to the seat-back pocket, not to mention to the bag stowed under the seat in front. To get out of the seat, I almost could not get my legs through the 5-in. interval between the back of the front seat and the irremovable armrest. I shook the passenger sleeping in 1B rather violently a couple times. The lady in seat 2B apologized, but she had to climb and put her feet on my seat to get out of hers, there was really no other way. Delta needs to address this ridiculous situation of their First Class seats urgently."
Cons: "We didn't try the entertainment."
Cons: "No Wifi available!"
Pros: "It was a nice plane."
Cons: "The crew just did the minimum. They served the food and then disappeared. They didn't offer more water, coffee, tea or check to see how we were doing."
Pros: "On time and good flight"
Pros: "Great food!"
Cons: "Leg room"
Pros: "this was the first time I few business class on Copa. It was great!"
Cons: "Everything was awesome."
Pros: "The crew"
Cons: "Entertainment. Games were blocked. Movie section was poor."
Cons: "Very bad service, delays, luggage is on a different flight. Absolutely terrible airline"
Pros: "The Crew was amazing."
Cons: "Food, entertainment and waiting time"
Pros: "la atención en el vuelo"
Cons: "la comida"
Cons: "Punctuality. Flight was almost 3 hours late."
Pros: "Crew and service was great."
Pros: "coffee and meals were excellent. movie selection was good. free blanket was much appreciated."
Cons: "i paid extra to be sure to get a window seat... and there was no window in my aisle."
Cons: "Too warm in cabin. Someone was sitting in my seat 7D and actually began to negotiate w me to sit somewhere else."
Pros: "Good food froendly"
Cons: "Copa Airlines has the worse entertainment system. I flew business and the food was pathetic. If you are sitting at the last two rows (out of four), they might run out of options for dinner and you are left without choices. I feel sorry for the crew that have to come to you and say "I only have left chicken ". Very cheap airline overall. I can't believe this is Star Alliance."
Cons: "Seats very small."
Pros: "Always is on time"
Pros: "Muy buena atención"
Pros: "Victor was wonderful and took care of everyone’s requests with a smile. He worked very hard the whole trip even when not in our view. I also can’t remember a time that I’ve seen a steward deliver the Safety demonstration with such care."
Pros: "The stewardess gave us a row of seats after noting that my husband and I were in two separate rows."
Pros: "The boarding in the crew or fine"
Cons: "The entertainment was almost 0, the chicken sandwich was horrible."
Pros: "I liked the friendly staff."
Cons: "I did not like that there was no entertainment, and the seats were too tight and uncomfortable. Also, the overhead didn’t have much space for 3 hand luggages."
Pros: "We left on time and the crew was very nice and professional."
Cons: "The seats were not very comfortable for business. I liked the width and extra space but the seats and headrest were hard."
Cons: "About 25 people got stranded in panama because copa air lines "overbooked" the flight from panama to el salvador. We were on standby. Why i dont know i purchased my ticket more than 2 months ahead. ."
Cons: "The crew was very bad serving at first class. I don’t imaging how would be traveling in economic. Some gay call “RAFAEL”"
Cons: "the seats were old. No entertainment was available."
Pros: "Couldn't say, as nothing was appealing and believe you me, I'm quite easy to please; ask anyone who knows me."
Cons: "LOTS. Let's start off with the planes. They were the smallest planes I have ever flown on an international flight. Then the cabin crew is of NO help when it come to assisting in stowing your belongings, not even out of courtesy, although it's their duty. I kindly asked for a can of Sprite when they were distributing the beverages and the flight attendant snapped back while showing me an empty can, but, karma kicked in and she spilled half of my flat Sprite on the carpet; luckily, it didn't spill on me. She could have avoided the mess, embarrassment (both for her and the airline, as she demonstrated incompetency; after all, she represents the airline), and this bad review, if she had kindly complied with my request. There's more, but, I don't want this to be another chapter of 'War and Peace'."
Pros: "Context: I paid $245 round trip from LAX to Costa Rica with one week advanced booking 39 minute layover in Panama. -Free food and snack though mediocre. If you're hungry, great! Even on connecting flight there was meal. -Modern entertainment (Touchscreen back of chair) with latest movies etc. -Service was on par. -All flights I got amazing seating (3/4 flights had an empty seat next to me.) Again, I was flying alone but there booking is up to date so I got lucky I didnt get thrown into the middle of two strangers since I didnt choose seats. -Overall a great experience, especially for the price."
Cons: "-Gate got changed a couple time on return connecting flight. Not sure what the issue was but it didnt cause delay but I could see this being stressful if in a bigger group with kids etc."
Cons: "Flying Exonomy on such a long flight"
Pros: "Very welcoming flight crew! Did their best to make sure we were all comfortable throughout the flight."
Cons: "Little bit of trouble boarding the flight from Panama to Chicago - speakers weren't working and the COPA employees were struggling to communicate with everyone and get them to line up and board according the their group numbers."
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Pros: "The flight was on time as scheduled and the food was eatable."
Pros: "No breakfast. Rude flight attendants. Someone got sick and they wouldn't let people move up front and instead blocked off the whole back of the plane."
Pros: "On time"
Cons: "Food was bad and no entertainment"
Pros: "FOOD & STAFF. Smooth landing."
Pros: "I liked the modern aircraft, service, easy check in procedures..cost-free alcoholic alcoholic drinks were nice and the food served was tasty although there is room for improvement on the presentation (=appearance) of the meals served."
Pros: "I was bumped from an overbooked Copa flight and was offered another that would get me home at 1am (rather than 3pm) or an overnight stay and a flight the next morning. Instead of trying to find a way home from the airport (a 1+ hour ride) in the middle of the night, I opted to stay in Panama overnight. Copa put me up in a very nice Sheraton in downtown Panama City with a pool, several restaurants, a casino... They gave me $20 per meal I'd be staying for (lunch, dinner, and the following breakfast), arranged a shuttle to and from the airport, and, the best part, a $1000 voucher for future flights with Copa within the next year - enough for two more round trip flights."
Cons: "Communication was minimal or false. When I checked my bag, the agent told me that I was being placed on standby because of a weight limit on the plane. She assured me that the flight wasn't full and that I would absolutely get a seat. When I got to the gate, there was minimal information available, but about 12-15 people were on standby, including two families of 4 and 5 people. The agents were ill-informed and didn't immediately explain why so many of us were on standby and whether anyone would make it on the plane, or what the other options were for those who wouldn't make it on the plane. Eventually four or five people boarded, another few got moved to a later flight, and 6 including me were put up in a hotel. Betzy, a gate agent for Copa at Tocumen, was absolutely wonderful and so helpful and informative with all of this."
Pros: "The worst airline I've flown in the last few years. Made a string of mistakes and errors and showed a lack of customer service typical of anything central american. 1 Canceled a wrong flight of mine 2 Gave me wrong tickets 3 Wanted to charge me to wait stand by after admitting to their own error 4 Were continually rude and or unhelpful with a repeated lack of useful or relevant information to help me make informed decisions. There are many quality airlines out there and this is not one of them. Having flown a bit to central and south america over the past few seasons, there are no shortage of airlines worth the money that provide a positive flying experience."
Cons: "No matter if you have priority in your bags, in Buenos Aires is always the same, the bags come last."
Pros: "Very nice crew. Good meal on the flight. Hot and flavorful! Smooth flight. Arrived early, too."
Pros: "Everything perfect"
Pros: "Good food and movies. Great staff. On time and plenty of room in seating."
Cons: "Boarding was slow. Aircraft was dated. Was seated in a row with two children who cried intermittently the entire flight. No individual entertainment device, and volume control to watch single in-flight movie was broken, resulting in blaringly loud sound that meant I couldn't even watch the movie had I wanted to."
Pros: "The flight crew are pleasant, and service is good. On flights from Central America, i.e. Panama to Florida, for instance, Copa allows 2 bags per passenger, whereas other airlines may charge baggage fees for even 1 bag. Things are always changing, but they've had generous baggage policies. We appreciate that."
Cons: "Re: Copa in general, if you need to cancel or change, they make you wait 8 weeks to get your refund; so you have to keep checking your credit card statement until you get the refund. A real headache. For some reason, we always have problems with our online check-in on Copa. The Copa check-in personnel are mystified when we tell then that, but nothing changes. We seem destined to have to check in at the counter as online check-in doesn't work for us."
Pros: "The crew were very good and friendly."
Cons: "The extreme and continous turbulence during all the flight time. I know it´s about the atmospheric conditions but it was so long..."
Pros: "comfortable seats ,nice and roomy. staff attentive to my needs"
Pros: "Crew took pains to space people apart."
Cons: "Temperature was too warm."
Pros: "Friendly staff and the support they offered to my mother who needed a wheelchair."
Cons: "I would have liked to have had WestJet internet and entertainment access. It was not offered on our flight from Toronto to Fredericton."
Pros: "The fact that military personnel and retired military personnel and their spouse can check in luggage for free. The check in crew was also very courteous."
Pros: "It ran on time. The pilot landed the plane without a big jolt. We could board and deplane using 2 exits."
Cons: "Seat space"
Pros: "The crew are very genuine and friendly. Very accommodating."
Cons: "More comfortable seats"
Pros: "Rotten stuff cancels out the good doesn't it. Be great if you could take some courses from Stephen Covey as you are missing some skills sets in hospitality. And stop being so cheap with the 3rd rate old old movies!"
Cons: "I did not appreciate having the second row to the last on my 2nd plane coming back - I only had a turn around time of 20 minutes to catch my third Westjet flight. When we asked if the plane would wait for us - your crew just laughed in our faces."
Pros: "Getting home"
Cons: "Not having a 6 hour delay"
Pros: "Great, friendly crew in this scenic trip across to Victoria. Nice new aircraft operating this route."
Pros: "Cheerfulness of WestJet employees."
Cons: "Seat comfort; seats hard. Person next to me average size but still spilled into my seat with “man-spreading” and shoulders."
Pros: "Efficient crew and reasonable seating"
Cons: "Need more legroom or a device to fold passenger legs for the flight duration..."
Pros: "Flight times"
Cons: "Not having delayed luggage"
Cons: "Nothing. On time and great service"
Cons: "No plugs to charge phone. Though flight was budget class, other airlines does it better when it comes to food."
Pros: "The crew were great! Ingrid was so sweet as soon as I stepped on board !"
Pros: "Yes they were so great will fly again with them"
Cons: "Nothing your awesome"
Pros: "I was able too have ice with my water was great got dehydrated quick probably nerves"
Cons: "Everything was fine"
Pros: "The view was awesome. Flying above the clouds was fantastic. I took pictures out the plane window. The nice thing about our flight being delayed was we got a food voucher."
Cons: "We were delayed nearly 3 hours and we didn't have internet until we arrived at the airport. We then got the notifications and emails telling us about our flight. If we had known sooner, we would have planned accordingly instead of waiting at the airport."
Pros: "Seat was just ok. Crew was great."
Cons: "Boarded pretty late, messed up my plans."
Pros: "Yes the crew was professional and pleasant."
Cons: "We were delayed because there was something wrong with the manifest (said we were headed for New York rather than Halifax?) One of the staff members at the departure area was very difficult to understand as he did not have a good command of the English Language."
Pros: "seat is ok but cannot stretch,and serving the food it takes long hours and we get all hungry,not even serve as water,im not comfortable,"
Cons: "i may request to give more food and will not take long hours to serve the food,and hope the crew serve us any drinks or a hot coffee or a tea.we feel dehydrated when we travel from toronto to korea,"
Cons: "two hours late despite perfect weather. Was pumped numerous times by the staff"
Pros: "Nice friendly organized expedient"
Cons: "I mean. It’s budget travel with water and a cookie in tiny seats."
Pros: "Friendly crew"
Cons: "Gluten free snack option"
Pros: "The crew were very helpful, friendly and the service great!"
Cons: "Change up the snacks. Frequent flyers get tired of cookies or pretzels."
Cons: "Missed connection"
Cons: "Prop plane so no food, entertainment and only had instant coffee"
Cons: "Poor seats. Very uncomfortable and hard. Poor food and tv was not working the entire flight. No internet to watch on your own either. Over all uncomfortable, boring and poor quality."
Pros: "Lovely flight everyone"
Pros: "Crew was nice"
Cons: "Not a lot of space to actually relax. Hardly enough leg room and no elbow room between me and the person next to me. Left with pain in my back and cramped legs"
Cons: "My flight got cancelled. They flew a plane with 2 empty seats to my destination while I got re-routed on a big detour. They flew empty seats to my destination while I begged to be put on the flight. Westjetters do not care!"
Cons: "Having rushed to make the connection only to find no sandwiches to buy, we were hungry."
Cons: "Over 1 hour delay on tarmac"
Cons: "There was no food or entertainment provided. The flight was late to take off due to a repair with carpet In the plane and have to wait in the concourse."
Pros: "I love westjet"
Cons: "I would prefer brewed coffee over instant"
Pros: "Crew were cordial and we had a good service"
Pros: "Staff very good...."
Cons: "No room to stretch, other than that good"
Pros: "Very friendly staff"
Pros: "I thought it was a one hour flight - it would have been nice to be informed that there was a time change and it was really a two hour flight"
Pros: "Staff was exceedingly kind to each passenger which leaves a good feeling"
Pros: "Crew was pleasant and curious."
Cons: "Take off(personal thing)"
Cons: "Had a booking error. Tried to contact you to remedy. Can't get in contact with you. Thankfully Westjet solved it when it was your responsibility. WILL NEVER BOOK THROUGH YOU AGAIN!"
Cons: "Flew out of Terrace 2 hours late. No reason given. No vouchers. Weather was perfect. Missed my connection with a separate airline down to Denver. Now wondering if I'll make it down to a wedding in time."
Pros: "On time & all staff were great"
Cons: "I rarely purchase food on a flight. This time I saw something on the menu I wanted & they didn't have it"
Pros: "That westjet was amazing and fixed your screw up"
Cons: "You booked me the opposite way as in to kelowna from Victoria when my destination was victoria and same thing on the way back. Super disappointed and will never book with you again as it ended up costing me double"
Pros: "From beginning to end the flight was smooth straight through."
Cons: "Not much to say or at all that was not liked."
Pros: "WJ Kelowna ground Crew went above and beyond in helping me deal with a rental car issue (a crew member volunteered to return my rental car key after I had cleared security) This simple act will leave me with a lasting positive impression of the Kelowna crew and the WJ brand and will influence my future purchase decisions well done"
Cons: "short haul food.snacks are marginal... either up the quality of the snacks or eliminate altogether as the current offerings detract from the experience ..."
Pros: "The boarding was quick and organized"
Cons: "The plane was so small I was sitting in the walkway and the chair was very uncomfortable"
Cons: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
Pros: "Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals"
Cons: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"
Cons: "I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you."
Pros: "For an hour flight food or entertainment is not needed."
Cons: "Baggage allowance."
Pros: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Cons: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Pros: "The food was good"
Cons: "Boarding instructions could have been made more clear. We asked one gate agent who told us to get in the wrong line. There was nothing offered to eat for someone that does not eat meat and cheese."
Pros: "Seats were acceptable. Crew was competent and prompt."
Cons: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Cons: "In my last connection in Santiago airport I was asked to pickup my luggage and do check-in again and all of this in a 1 hour and 20 minutes connection, when I arrived to the check-in desk at first they said that I was late and needed to be there 2 hours ago, just after argueing they let my pass"
Pros: "All confortable"
Cons: "Turn down the light"
Pros: "Getting off the plane"
Cons: "Had to pay for luggage. Had to pay for TEA...didn’t even have milk. No air con of the seat."
Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."
Pros: "The service is very good and the personal was so nice"
Pros: "Smooth flight good staff"
Cons: "Very cramped seating"
Cons: "Delay meant I missed a meeting deadline."
Pros: "crew, punctuality, comfort"
Cons: "no lounge. $20 coupon toward meal at mediocre airport restaurant does not cut it. very laborious boarding process very long wait for 'priority' baggage entertainment system not functional"
Pros: "Check-in process at LAX by LATAM employee was misleading, as she made it seem as if our luggage would arrive at our final destination in Cusco. Moreover, she failed to give us copies of our boarding pass for our connecting flight from Lima to Peru. Because of her misleading, out luggage was left in Lima and we landed in Cusco without our luggage. We are still awaiting to see where our luggage is."
Cons: "Customer service at check-in desk was incompetent. Service by flight attendants was largely rude and done with a lot of deep sighing by the flight attendants as they performed food and beverage service. They did not make me want to fly this airline every again."
Pros: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Cons: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Pros: "Las personas son muy amables"
Cons: "Intentan cobrar el cambio de asiento en la misma fila en el web Check in y en el vuelo no dan ni un vaso de agua, y no es una low cost"
Cons: "Aeronave muito velha, parecia que ia desmontar no ar."
Pros: "Servicio de entretenimiento"
Cons: "Un vuelo se demoro SIETE VECES mas tiempo, es una tortura estar encerrado siete horas perdiendo el tiempo en un avión PEOR si es que nos dicen que no se puede aterrizar por mal clima y otras aerolíneas si llegan al destino, la verdad ahora si prefiero viajar por LCPeru, Star, AVIANCA, Viva Air porque si no hay diferencia en el servicio pues pago algo menos, no vale la pena seguir trabajando con LATAM"
Cons: "Flight cancelled twice, 15 hour delay, disorganized announcements and management. Truly awful"
Cons: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"
Pros: "The individual who helped us rearrange flights in Lima was very helpful."
Cons: "The original flight was cancelled the morning of the flight. Caused issues with an added overnight stay and time to reschedule everything."
Pros: "Se retrasaron varios vuelos, aeropuerto abarrotado y sin espacio. No comentan nada a Los pasajeros, no ofrecen in vaso con agua, se retrasaron en la salida"
Cons: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Cons: "It actually was all good"
Cons: "Extremely uncomfortable flight, extremely tight seats, kids running around during most of the flight. Terrible experience seating next to bathrooms, flight attendant keep trowing some sort of air freshener to mask the bathroom disgusting smell, and it didn’t not work well. Ended up breathing the most disgusting smell for hours, arrived to destination with an upside down stomach and nausea."
Pros: "Good food, friendly staff, in flight entertainment, flight on time."
Cons: "No complaints. Everything was great."
Cons: "No complimentary beverage service I.e. Water or food. On a three hour flight, that is totally unacceptable."
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Cons: "One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others."
Pros: "Not much since not only were we screened by the airport authorities but also by Latam. I purchased some water after security but had to leave it since they would not allow it on the plane. Had they let us know about this sooner I could have saved money."
Cons: "The Latam personnel who searched our bags prior to boarding put on gloves which I though was very good. The bad part was that I saw 2 members of the search party sneeze into the gloves and touch their noses without changing gloves. How disgusting!!! Never Latam again! I would rather pay a few dollars more and not put up with this health violation."
Pros: "muy amables"
Cons: "tuve problemas para hacer el check in on line por problemas con el sistema y tuve que hacerlo por teléfono. No conseguí los asientos que hubiera querido. Los que están en tránsito deberían permitirles bajar del avión antes para poder llegar en hora al otro vuelo. Sugiero que la tripulación informe a los pasajeros en tránsito sobre dónde dirigirse según el vuelo siguiente"
Pros: "Friendly staff"
Cons: "Delayed disembarking"
Pros: "Loading the back of the plane first."
Cons: "Canceling a flight, and not telling passengers what gate the flight is at till 2 hours before and then still switching gates. At one point the gate switched 5 minutes before boarding to the other side of the airport."
Pros: "Courteous flight attendants"
Cons: "Since the flights were booked on Kayak, we were not allowed to select our seats ahead of time. And even though there were two people on the ticket, we ended up in the last row of the plane not seated together."
Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
Cons: "They gave my seat to someone else, they overbooked the flight"
Pros: "This was my first time flying on LATAM and I will definitely use them again. Service and crew was very good."
Cons: "The only thing I didn't like about the plane was my seat. I'm a small guy and I felt the seat was a bit tight."
Pros: "They have most of the boxes checked, but none of it matters if your knees are getting crushed, and then the person in front of you puts the seat back and nearly breaks them."
Cons: "The first leg of the flight, from DC to Lima, was fine. But from Lima to Cuzco, I was in agony. My knees were already tightly pressed to the seat in front of me when I sat down, and as soon as the man in front of me put his chair back, it folded my legs down and to the side in an exceptionally painful way. I got to sit like that for hours. The man next to me was also tall, so he got to experience the same kind of pain when the woman in front of him put her chair back. I am going to skip that leg on the way back and just fly out of Lima."
Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."
Pros: "Brand new Dreamliner! Plenty of legroom in economy"
Cons: "The flight LAN 601M was cancelled due to mechanical issues. I waited 4 hours in line to find out at the end that they cannot reroute me to Buenos Aires in time for my Monday 9 pm speech. I had no choice but to cancel the entire trip. I hope Kayak would help me get a full refund from LAN."
Pros: "Boarding was made extremely easy for the tired, seniors, and people with children."
Cons: "The crudeness of some of the Air Hostesses was appalling. The food was unpalatable and no tolerance for people who were lactose intolerant. Narrow aisles, so going to the dirty toilets needed ingenuity!"
Cons: "Our flight was delayed more than three hours and we received minimal communication about what was going on. Initially it was only delayed 30 minutes, then we were told an hour, then one more hour, then one more hour. The entire time we sat in a pre-boarding area with no food, water, wifi, or electrical outlets. We ended up missing one of our tours in Buenos Aires (which we had already paid for) due to the delay. Extremely disappointing after having otherwise positive experiences with LAN."
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "The leg room was really great!"
Cons: "Difficult finding room in over head bin for carry on bags."
Pros: "The choice of new movies!"
Cons: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Pros: "Crew was super nice"
Cons: "Airline to be more user friendly with connecting to free entertainment"
Pros: "Crew was good. I slept and they didn't bother me."
Cons: "Nothing I can think of"
Pros: "Crew was efficient and pleasant making for a good experience."
Cons: "Flight attendant seemed tired."
Pros: "The crew was amazing! And the seat was comfortable."
Cons: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Cons: "The staff at the Seattle airport were very rude. The AAInflight wifi doesn't work at all. The Starbucks at Seattle had horrible service. I ordered a grande frappuchino and the cashier said it was a grande. When I got it it was a venti and I got charged extra and the woman who gave it to me was very very rude and sounded bored. She had blue hair. There was a woman who worked there who should be fired you couldn't understand a word she said and got the orders wrong."
Pros: "entertainment (movie) selection was good. would nice to have subtitles available"
Cons: "one flight attendant didn't seem very happy, not very nice serving drinks"
Cons: "Our original flight was delayed then cancelled. After assigning to another flight, it was delayed and gate changed about 10 times and was finally cancelled after it was boarded and left gate after 2am due to engine problem. We had to cancel our trip since it was a short trip for a funeral and we had missed it. AA offered no compensation and no apology (not during the whole night of delays and cancels)."
Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."
Pros: "The flight got me there"
Cons: "WiFi was too slow to be able to watch anything. Seat small and uncomfortable. Flight attendants not friendly."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "On time and the staff was great"
Cons: "Flight was delayed for whatever reason. Did not give us a reason why. Also boarding was very haphazard. They just boarded all groups at once to try to make up some time. Almost did not make it to our connecting flight in time"
Cons: "Not enough time in London to change planes. We missed the flight"
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "seats comfy, seemed like a newer plane, crew was lovely."
Cons: "usual complaints about domestic flights - not having free headphones and not having free snacks."
Cons: "We are letting too many people with the flu, travel. This in turn is spreading it to other places and getting too many people sick. We need to control this more. I don’t have an option after spending all this money on if I can stay healthy or not, and that is not ok."
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "love it!"
Cons: "Flight was delayed because of weather. No fault of carrier."
Pros: "Flight was ok, staff was professional and friendly. A good cleaning would be great. I'm average height and light build for a woman but I find the seats really are snugger than ever."
Cons: "AA didn't notify me of their change to my itinerary so I missed my flight, they cancelled my return flight from Europe, and only offered to refund my ticket when I spoke to a supervisor. I drove 5.5 hours to another city to catch a flight to Europe, believing my return ticket was valid as AA first told me, only later to learn they cancelled it. Thanks to AA, I currently I have no return ticket. Others on this flight and on my later Iberia flight were cursing AA loudly so I don't think my issue is an anomaly, but is more likely AA's new standard of conduct."
Pros: "El embarque fue rápido y ordenado."
Cons: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Pros: "My flight was first class."
Pros: "On time for both flights"
Cons: "We haven't left yet"
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Pros: "The flight was on"
Pros: "Kind and attentive crew"
Cons: "Was a bit delayed"
Cons: "The flight being delayed & then cancelled at the last second"
Cons: "Too many levels of passengers"
Pros: "Very efficient boarding, comfortable coach seats, good crew"
Cons: "No food! except pretzels and sandwiches for purchase. I didn't purchase a sandwich but the two guys next to me did and were both vocal about their disappointment with what they received for $9. And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using onboard wifi, as well as 2 tv shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies. Is this only for international flights? The movies were bad, or at least not appealing to me ('Keanu' and 'Zoolander 2'). It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta. Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me."
Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
Pros: "On time. Friendly crew. Good price."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "I know AA and Alask are same company but I bought Alaska ariline ticket and everything I need to deal with is AA. It's too confusing."
Cons: "Too confused!"
Cons: "Fat constantly moving man next to me"
Pros: "free entertainment"
Cons: "Seat 40, noisy space"
Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."