Daily cleaning, installation of cabin HEPA filters on flights from Washington to Guangzhou
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Scores according to KAYAK customer reviews
Pros: "Amazing crew! Great food service!!"
Cons: "Cleanliness of tray table"
Cons: "These are the friendliest and most helpful people in the business! They are my new go to from now on!"
Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"
Pros: "Wow! That sums it up. Premium coach was like first class on some other airlines. This is by far the best airline I've ever flown."
Cons: "The website doesn't work very well. It's also difficult to navigate."
Pros: "Flight attendants were amazing and so service oriented!"
Cons: "The boarding was substantially late. There could have been better communication about the delay. However, the plane still landed on time and the flight was quite comfortable"
Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out..."
Cons: "The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream."
Cons: "The way they board the passengers"
Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Pros: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Cons: "Purchased tickets through Kayak on ANA with confirmation. Bumped to United after confirmation. Although I realize both companies are Star Alliance, the bait & switch is unacceptable & I would NOT have purchased these tickets for United. Flight had much more turbulence than my experience on ANA which is why I refuse to fly any other airlines. Will recommend against Kayak to everyone I know."
Pros: "Really good service."
Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Pros: "Crew were very hospitable"
Pros: "On time. Nice 787 Dreamliner. Very comfortable flight."
Cons: "It was too hot in the plane. The plane lacked individual cooling control. We mentioned how warm it was to the flight attendant. It did cool down momentarily, but remained uncomfortably hot the remainder of the flight."
Pros: "Flight was fine"
Cons: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Pros: "got cancelled"
Pros: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Pros: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Pros: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Pros: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Pros: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Cons: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Pros: "Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays."
Cons: "Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out."
Pros: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Cons: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Pros: "Excellent check in experience. Lots of leg room in Economy class. Meals were well prepared and tasty."
Pros: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Pros: "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
Cons: "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Pros: "The food on board was great! Crew members were friendly!"
Pros: "Food and movies."
Cons: "One of the stewardess had an unfriendly look on her face."
Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Pros: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Pros: "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
Cons: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Pros: "Again, the flight attendants were kind and tried to be very helpful."
Cons: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Pros: "Nice crew, clean lavatory"
Cons: "Had a chance to select seats only for return flight Seats were too narrow"
Pros: "I slept most of the way home so didn`t use the entertainment."
Cons: "VGML food was not good. Needs significant changes"
Pros: "I never find any problem with their detailed and kind treatment and service.Attendants are always smiling, efficient and pleasant."
Cons: "Only the space was lacking...not a lot of room for such a long flight and having to sleep. But it was okay!"
Pros: "The crew was nice, the food was good. We did miss our first flight, so we were automatically rebooked on a new flight."
Cons: "We missed our first flight because of our connection."
Cons: "Terrible service. It’s a nightmare to fly with. And I have a baby with me that even worse to fly with Eva."
Pros: "crew excellent and very efficient & professional"
Pros: "Crew was nice."
Cons: "The beef dinner made me ill. I had no way to pick my seat in the checkin process. The seat I had (K) has an extra box under the seat in front, so it restricted leg room. There were a total of 37 movies to view, over half of which were non-Hollywood."
Pros: "Everything great"
Pros: "Eva does a great job, nice personnel, good food...probably better than most."
Cons: "More leg room. (My usual complaint,) Premium Economy Very Nice, but at a premium price. I flew once...nice to be offered a glass of Champagne once seated!"
Pros: "Flight crew"
Cons: "No leg room"
Cons: "Was not able to board"
Pros: "The seat was comfortable. The crew was very nice."
Cons: "Keep doing the same. Cost is not always the most important."
Cons: "My first meal was kind of burnt, and I wish they would offer a salt and pepper packets. Also, more frequent Rounds to pick up trash would be helpful"
Cons: "My food was kind of dried up like it had been over microwaved. We were very swished in our seats. Two middle in row of 4. :("
Pros: "Flight attendants were all nice and friendly."
Pros: "The seats were OK, solid C. The staff were good B+, and the food (warm veggie was poor D+. The second flight I had raw veggies which was much better, B-."
Cons: "The flight from Taipei to BKK too off 40 minutes late. When we arrived in Thailand it took 20 minutes to get the jetway working. Sad! Timely flights and support services are expected."
Cons: "Seating way too tight"
Pros: "EVA isn't a discount airline. Being the National Airline of Taiwan and a member of the STAR alliance, you will pay a premium price. I was originally being put in a row right behind the bulkhead with no individual monitor and a seat that was extremely cramped because of the tray table. I knew that I would be able to hang for a 13 hour flight and fortunately, the flight attendant was able to move my wife and I."
Cons: "Only one current movie available. Food was bland and not very appetizing."
Pros: "It was a good comfortable flight and on time"
Cons: "I wish we had more food options"
Pros: "EVA crew was wonderful and hardworking"
Cons: "Did not like our seats and weight limits for carry on"
Pros: "I’ve always had a great flight with them. Crew always very nice and very helpful."
Cons: "I have nothing bad to say. Maybe it there was a little more entertainment more movies and tv shows."
Cons: "Baggage rules on itinerary didn’t match reality. Baggage 7kg was enforced, check in bags almost empty as documents & computers weigh a lot, and cant be trusted to “check-in”. If I had know we could check in four bags free it would have made a big difference. The itinerary says one each, plus one for Premier status, which adds up to three in our case. Not a happy camper. Will avoid EVA when there are other good choices. My wife had advised against EVA to begin with, check-in confirmed her advice. Crew didn’t come by much with water or juice, but they were courteous. Seat belt sign was put on when bumpy, but not turned off for the next hour or two of smooth sailing. “I told you so” was here reaction . . . ."
Pros: "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
Cons: "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
Pros: "I really enjoyed the flight seated in the exit row 45. I was amazed at the on board service. The attendants moved quickly also in a run without the usual frowns that I’ve seen on other airlines."
Cons: "The exit row seat 45C was too narrow. The cup of coffee I had near the end of flight tasted like halve coffee halve tea. Also the checkin line was too slow. There appeared to be more clocks standing around instead of attending the customers trying to check in."
Pros: "Very comfortable. Great movies."
Cons: "Not so good on the television shows"
Pros: "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
Cons: "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
Pros: "Friendliness, comfy seats"
Pros: "The crew was very friendly and fast help with passengers needs."
Cons: "On long flights over 6 hours , I find that seats become very uncomfortable . I do stand up and stretch if it is available to do so. After 10 hours of flight travel my legs , back, and neck are very stiff and sore."
Pros: "It's like a well oiled engine, they are very reliable every time I fly with them. The service is good and courteous. The in-flight entertainment is wide ranging. The food is ok. Washroom is clean and fresh."
Cons: "More leg room for economy class. :-)"
Pros: "The cabin crew were nice."
Pros: "I missed my flight"
Pros: "Great food, clean bathrooms, courteous and efficient service. It was my first time flying with EVA Air and I would definitely choose them again."
Pros: "The fly attendants offer water and juice frequently like every 1-2 hours and also snacks 4 times during the flight. Meals taste good and inflight entertainment is good."
Pros: "Reasonable legroom in Economy. Friendly staff. Clean bathrooms."
Cons: "Beer selection is terrible (eww - Heineken) Movie selection is very limited"
Pros: "Flight attendants are very courteous and polite. Try to please everyone. They even clean bathrooms often. Food were great too."
Cons: "I did not like the transfer from Eva to air Macau. Horrible. Long walk. No one there. No lounge to wait 5 hours!! I hate what happened"
Pros: "Nice staff good movie selection good flight"
Cons: "Wasn't able to confirm seats ahead of time. The option to order a vegetarian meal would have been good. Wasn't able to do either of these things through kayak or eva websites and there were no option once on board."
Cons: "The 6 hours layover"
Pros: "The flight crew was amazing. They were very kind and helpful"
Cons: "I'd work on the in flight food"
Pros: "Everything is perfect"
Pros: "I had a ile seat,and wasn't crowded"
Pros: "Crew always pleasant service good. Seats comfortable"
Cons: "All good"
Pros: "I love the entertainment system. I only wish the flight was longer!"
Cons: "When the stewardesses went around to offer coffee, I would have preferred tea, but didn't have the nerve to ask for tea instead of coffee."
Cons: "Flight crew was unfriendly with myself and other passengers."
Pros: "The service was fantastic, the food was great, the plane was in great shape, overall a great experience - I'd certainly fly again!"
Pros: "relatively more spacious than other airlines"
Cons: "seat itself not comfortable enough, hard seat; food can perhaps be improved"
Pros: "fantastic flight experience. the aircraft was clean neat and comfortable. i loved how they kept the restrooms so clean even through a 13.5 hour flight. I slept through dinner but the western style breakfast was good. The crew was attentive and polite."
Cons: "The check in counter opened an hour prior to departure. That wasn't acceptable , make me so worry."
Cons: "Old 744 plane. One of the 3 remaining 744s. In flight entertainment has low resolution screen (but touch screen though). Crew service was average - below par for an Asian airline. Seats are not comfortable. No drinks were offered after meal service for such a long flight. Please learn from SIA."
Pros: "Awesome flight...on time and good food.. customer service was excellent"
Pros: "Very relaxed atmosphere with helpful attendants, great food (Asian vegetarian special meal. I also appreciate the lounge while waiting. Altogether the tops, in a totally different realm (i.e. postitive) from flying on US carriers."
Cons: "First time wearing face mask all the time. It was okay."
Cons: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. Luckily she hadn’t left yet. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. And it’s ridiculous that I had to pay an extra $100... financially it was stressful due to the covid 19 situation. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. She www extremely rude and I have never been spoken to in a way that made me feel attacked."
Pros: "The leg room was really great!"
Cons: "Difficult finding room in over head bin for carry on bags."
Cons: "Both female flight attendants were very rude and pushy, the male was the only pleasant person. Also the in flight entertainment didn’t work half the time."
Pros: "I will NEVER fly UNAmerican Airlines again."
Cons: "Everything. Overbooked flight, no room, no comfort, no entertainment. Not even a usb port to charge anything. I paid for a carry on bag and was approached repeatedly to have my bag checked in due to overcrowding and no room for carry on bags."
Cons: "Other than at meals, No crew around to distribute water on a 9-10 hour flight. Crew not very nice when we were asking for water. Completely dehydrated on arrival. Ground crew very charming."
Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."
Pros: "Flight attendants were two hours late"
Pros: "Crew was very friendly"
Cons: "Seats were extremely uncomfortable, and hurt my back very much."
Pros: "Smooth operation"
Cons: "WiFi is horrible"
Pros: "They were rude and disrespectful."
Cons: "They were rude and disrespectful."
Pros: "On time and the staff was great"
Cons: "I didn’t take my outbound so they cancelled my return flight without notifying me. I had to pay $200 to buy my seat back. American is about as bad as spirit.."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "Overall a great flight!"
Cons: "The idiot in front of me in row 16 dropped three drinks on my only coat, making the 19 degree temperatures where I was going even that colder. Not the airlines fault, but that’s my only complaint."
Cons: "Middle seat"
Pros: "Great service!"
Cons: "No food or entertainment offered at all - for a 5-1/2 hour flight. Seats uncomfortable. I don't like how it feels like you're nickle and diming us - charging for every little thing, including what seat you sit in."
Pros: "Even though we were group 6 both ways, boarding was smooth and fast! We arrived early and was able to check our overpacked carry-on. Luggage was unloaded within minutes of our getting to the baggage claim. We were even able to move up to the middle of the plane coming back home!"
Cons: "Nothing comes to mind!"
Cons: "No personal entertainment devices on 737-800."
Pros: "Like the clean, comfortable seating. Great crew service and in time!"
Pros: "Food was good, crew was friendly, cordial which is not good at all on flights by United Airlines, Delta American Airlines and Air Canada. Flight from Miami-Sao Paulo was nice and no too long as when I fly through Toronto by Air Canada or through Chicago by USA airlines."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Pros: "Was able to change my seat"
Cons: "The tone of the flight attendant (male) who can through the cabin to check things before landing. He was brash and abrasive. Yes, safety first, but overall not a good look for someone in a customer service industry. you can accomplish the same goal with different delivery"
Pros: "love it!"
Cons: "Chair wasn't that comfortable"
Cons: "No screens, no wifi"
Pros: "Really? I just gave 1 star. Your feedback form should be smart enough to realize that."
Cons: "It's not finnair. It's American Airlines. The sears were so cramped that I have a horrible backache. Stop calling it finnair. Several airlines booked tickets on this flight. There's nothing good to say."
Pros: "All the staff were super friendly and warm. The customer service was top notch - beyond beyond amazing. The seats were comfortable. And the cups for our complimentary beverage weren't kids sized! I received a normal cup! The whole experience was a breath of fresh air."
Cons: "There was only one *tiny* negative... baggage. It would have exceeded my expectations if baggage was included instead of an additional fee. But this is wouldn't deter me from flying with American Airlines."
Cons: "Self check-in staff at Seattle was not that helpful."
Cons: "Gate agent said there was a maintenance problem that just needed maintenance to sign off. Over heard maintenance work while boarding that could not get message on computer of problem. Pushed back and sat on tarmac for 10-20 minutes as pilot said they worked through maintenance issue."
Pros: "On time for both flights"
Cons: "We haven't left yet"
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Pros: "The employee working the desk in Seattle was great. Long lines to check in and she took the time to assign us seats next to each other. Loved the bonus of the seats being in an exit row."
Cons: "Flight changed with no notification."
Pros: "On time"
Pros: "In flight individual movie screen at no charge"
Cons: "Had issue with continuing flight after Dallas. Gate agent told me to go to AA.com and wouldn't even try to help. If you can't do it on line, forget it. Tried to call the 800 number and told to wait 2 hours!"
Pros: "The flight overall because we arrived early."
Cons: "The fact that we were on the plane and was not allowed to enjoy the entertainment as I did with my flight to Seattle."
Cons: "Too many levels of passengers"
Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
Pros: "On time. Friendly crew. Good price."
Pros: "They switched my flight promptly when I missed my connection."
Cons: "I missed my connection for no apparent reasons. When asked for compensation they said there was nothing they could do and cited reasons Regarding the boarding and deboarding of a special needs passenger."
Pros: "It was great!"
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Pros: "The flight crew were really good and efficient. The plane was a new 737 and was beautiful and clean when we boarded."
Cons: "The boarding was rough. Very slow. Too many folks with carry ons. Pressure from the gate crew was put on those last in line to hurry to make gate departure time although it was fthe folks on the plane with carry ons that were keeping us from boarding. I paid the money to check a bag but folks with over sized carry on got their bags checked for free at the plane entrancewhen they ran out of room in the cabin. They ran out of room before more than half the plane was boarded."
Cons: "Fat constantly moving man next to me"
Pros: "free entertainment"
Pros: "Help that I received from check in through security to the gate was awesome. The person who checked me in offered me a wheelchair as it was a pretty long distance to the gate. I don't think that I would have made it all the way without her for thought and help! Same goes after the flight when we landed in Philadelphia. From the plane to gather my luggage and then to the place where my ride could pick me up. Awesome service. The stewards were also very helpful to keep me supplied with ice for my dogs. They get very stressed and tend to overheat. Thanks to a couple of the staff, especially, my dogs stayed very comfortable as well. Other then the fact that they got too warm a couple of times. Will definitely keep American in mind for another flight."
Cons: "I have not got a background in flying. I read the literature in the seat in front of me but I would like to have known sooner that I could turn a knob to help get cool air on my dogs. They were getting very warm and I spent a great deal of time fanning them when I could have just let the air do it's job."
Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."
Pros: "as expected"
Pros: "Crews were very good"
Cons: "Foods could be better"
Cons: "Plane Seating space is so crowded & leg room space too small"
Pros: "On time quick easy boarding. Decent plane and reasonable cost"
Cons: "30 minute wait to retrieve baggage"
Cons: "Leg room in economy is tight"
Pros: "It was clean and they provided a warm meal"
Cons: "Taking a bus to the aircraft"
Pros: "Good es good"
Pros: "China Southern was good in most respects."
Cons: "Transfer through Guangzhou was bad, no need for immigration on an international transfer, immigration staff slow and rude."
Pros: "Pleasant staff. Comfortable bed and blanket"
Cons: "Very dated movie selection. Limited alcohol."
Cons: "They lost my luggage."
Pros: "Everything was great."
Cons: "Vegetarian options would be nice."
Pros: "Penty if room.plenty of staff on board"
Pros: "The services was excellent. Everyone was polite. Overall was very good experience."
Pros: "If you have a carry on bag only, then this airline is fine. If you have to check your bag, I would suggest not even considering it. I have flown this airline for the last 8 years in business travel, with no issues. For some reason in the last two years, the level of efficiency in baggage transporting has tanked. In the last 3 trips, my-or my colleague's bags have been lost FIVE TIMES. One time it took FOUR days (on a 6 day trip) to get our luggage, this time we received our luggage 2 hours before departing for the airport to head home. Unfortunately this is one of the few airlines that actually flies the route we need to take. I'll revise my entire trip to avoid taking this airline in the future."
Pros: "Accommodation was awesome. I enjoyed on and off board a lot. Will travel with China Southern again in future."
Cons: "No travel kit available for passengers"
Cons: "They lost my baggage and changed boarding times without notifying me."
Cons: "China southern is the worst Skyteam member"
Pros: "Complementary free acamodation"
Cons: "Really unconfortable"
Pros: "Nothing at all was a horrible experience for me and my family"
Cons: "I hated everything about it. The staff was rude and pushy. The plane smelled bad."
Pros: "the serivice during the trip"
Pros: "All good."
Cons: "Never on time"
Cons: "The plane was very old"
Pros: "Liked the priority economy!"
Pros: "Every thing on time"
Pros: "The ground staff were also very helpful."
Cons: "Everything good"
Pros: "We had to be rushed from one terminal to an other. The airport seems scattered."
Cons: "Read above..."
Pros: "Staff was professional"
Cons: "just average"
Pros: "Friendly staff."
Cons: "Lack of movie selection, small glasses , no bourbon."
Pros: "Was prepared for the worst and was actually a good airline."
Cons: "English announcement can be improved"
Pros: "Fast check in Courtesy of staff Helpfulness of staff"
Cons: "Long walks through terminals ."
Pros: "Great movies!"
Cons: "Nothing specific"
Pros: "the check in lady was very kind and was amazing. she was also the one who took our tickets during boarding. took away the stress of checking in luggage"
Cons: "This airline needs to get it together with the delays. To keep it short, I will not fly with this airline again."
Pros: "Everyone is very helpful."
Pros: "Staff efficient"
Cons: "Abit slow at check in with queues"
Cons: "Language problem is very disturbing."
Pros: "Cabin staff efficient and polite and friendly. Good command of English language so that announcements easy to understand. Kept the cabin and toilets clean."
Cons: "Could not find anything to dislike."
Pros: "All went well"
Cons: "No organization at Guangzhou it was a free for all."
Airlines flying from Washington to Guangzhou have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Guangzhou
Masks required on board, masks provided on flights from Washington to Guangzhou
Social distancing seating
Middle seats unavailable to book on flights from Washington to Guangzhou
Testing for antibodies, testing for symptoms for flights from Washington to Guangzhou
Waiving of change fees. Search flexible flights from Washington to Guangzhou