The flight is canceled due to the weather, has to stay overnight at the airport, no available flight to LAX next day, had to change the destination and pay out of pocket for the other flight to LAX.
I've traveled with all major European airlines, Canadian and United States. Turkish Airlines is my favourite by far.
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Cons: "Food in TK used to be great... not anymore!"
Pros: "Everything was great"
Pros: "Helpful crew, good food, smooth flight."
Pros: "The crew was great and the flight was smooth. The food was also good."
Cons: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
Cons: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"
Pros: "The service onboard the flight was good as usual. Nice and attentive crew, and tasty food as well."
Cons: "Boarding took too long. The ground crew had all the passengers line up in front of the gate, and wait for about 30 minutes before we were allowed to board. No explanations were given for the delay. The entertainment service needs updating. There didn't seem to be a lot of new movies from the last time time I flew the airline over two months ago."
Pros: "The crew is phenomenal"
Cons: "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
Pros: "Stewardess were very friendly and helpful, the food was reallz delicious. You have enough space for your leg even on Economy class."
Pros: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Cons: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"
Pros: "The food and quality of the flight was incredible."
Pros: "The food was good!"
Cons: "I wish there was more legs room - 11 hours it iss long time to stay in one place"
Cons: "gate was announced at the last minute, and within 5 or 10 minutes of the announcement, the plane was boarding. the boarding process was not handled well. the entire hallway leading to several gates was blocked off for checking boarding passes and passports. it was not at all clear what was going on. no explanations were offered, and there was a huge crowd stuck in the hallway."
Pros: "I liked how smooth our flight was, thanks to the flight crew. The entertainment was great and helped pass the time. The flight crew was great and attentive."
Cons: "The food was ok but I wish I knew a way to have vegetarian options. I would have liked some kind of fruit options as well."
Pros: "Food—though not much of it! If you’re asleep, good luck getting any food afterward. They were out of breakfasts after I awoke. Didn’t they count the reservations?"
Cons: "Restrooms dirty, cabin dirty—no owriodic seeeps, staff that makes no effort to interact. They appear frantic and overworked. sure hope the pilots are more engaged than everyone w Turkish Air"
Cons: "the bathrooms were cleaned. the service was not satisfying. the food was not edible. also, the plane was sticky!"
Cons: "The inaccurate time of flights and their late. The type of food is terrible."
Pros: "Everything is Fantastic"
Cons: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
Cons: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Pros: "bad !!!"
Cons: "All !!"
Pros: "The plane was better then the usual"
Pros: "The crew was very attentive and the food is amazing"
Cons: "After the second hour the temperature inside the aircraft was very warm started to sweat"
Pros: "Cabin crew is well trained and very friendly. They take their jobs very serious and professional."
Pros: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Cons: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Cons: "I t would have been much better to have a faster check in process"
Cons: "Uncomfortable flight from LAX to Istanbul. No leg room at all in coach compared to many other airlines Ive flown."
Cons: "The "Pasta-cheeze" meal on TK 31 was horribly bland, reminded me of the gruesome meals I had on United Airlines. I was totally shocked, because all other meals were excellent."
Cons: "Change fee was $1100.00 (that is eleven hundred dollars) for the return trip"
Pros: "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
Cons: "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
Pros: "Turkish Airlines has an excellent entertainment system"
Cons: "They used to have more legroom"
Pros: "Good food"
Cons: "No bed to sleep in"
Pros: "The flight crew on my side was great!"
Cons: "There was one stewardist not on my row but on another row that I witnessed getting very frustrated and was rude with a few customers. It was uncomfortable to watch her be that way. I'm glad it wasn't me but I feel bad for her and the others."
Pros: "It was great to be fed, especially a full meal, on such a short flight."
Cons: "They ran out of homemade lemonade with fresh mint before I got any."
Cons: "My mother has immobility issues.. the website did not have a section for handycap I had to tell the airlines we got to the gate.. all other websites like Expedia has this option.. disappointed"
Pros: "Very little. I had heard that the food was better than United but I do not believe it is now that I have made six legs of travel and two of them over 13 hours."
Cons: "Turkish Airlines basically give minimal benefit to Star Alliance Gold members. Access to the lounge was given finally after I produced my physical Gold card even though I gave them my UA number. There are no ticketing agents in the Istanbul Airport within the secured area. I was not comfortable going outside security and then back again through security to upgrade my ticket. Agents at Turkish Airlines CIP NOT helpful."
Cons: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Pros: "Helpful crew. Screens for entertainment and information at each seat."
Cons: "Both meals were penne pasta, as was the previous flight's. Should be more varied."
Pros: "Everything was perfect"
Pros: "I did like the workers in the plane because they look competent and committed."
Pros: "great food, good selection of movies, comfortable seats, quick and efficient boarding, clean, nice staff."
Cons: "it was a bit older than other planes I have had with turkish air."
Pros: "Excellent overall"
Pros: "Great service, great good!"
Pros: "Nice food, movies to watch, direct flight on time, what else to ask for"
Pros: "Excellent trip! Great pilots, good service, and a complementary hotel room for an over night layover ( must have turkish visa). I would agree with the statement that they are one of the best airlines in Europe."
Cons: "No ability to upgrade seat at airport. I am not sure if upgrading is even possible. There were plenty of open comfort and business class seats that could have made additional money for the airline."
Pros: "Service, food and the entertainment system was great"
Pros: "Salmon dinner was the best dish Lufthansa ever served"
Cons: "Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever."
Pros: "Staff was extremely nice and helpful"
Pros: "Excellent service, friendly crew, economy seat was ok even if I’m 6’ 1”"
Cons: "Food was not very good, inflight headset available but very, very low quality for such a noisy environment and their own headset plug would not match the plug type of the entertainment center!"
Pros: "The crew was friendly"
Cons: "Maybe not have my luggage lost and get rebooked to a later flight for no reason"
Pros: "Crew were great. Very friendly & helpful"
Cons: "Lufthansa really need to serve something better than high school cafeteria grade food"
Pros: "Crew were friendly, boarded promptly"
Cons: "Food could have been better."
Cons: "Food could be better"
Pros: "The flight attendants were friendly. The seats were new. The movie selection was good."
Cons: "The scrambled eggs for breakfast appeared to be powered eggs, or overcooked eggs. The storage bins for the luggage were very small for the middle seats (aircraft was an Airbus A330-200). After several hours of flying, there was trash in the aisles and on the toilet floor. The toilets were dirty and not cleaned. Finally, the toilets ran out of paper towels and tissues with 3 hours to go in the flight, and they were never refilled. The flight attendants put a roll of toilet paper next the sink to use for your hands."
Pros: "Food was good but it would be great if we can select more options online before boarding the flight. Beverages were served without ice and you have to ask for ice cubes every time"
Cons: "AC in flight from Seattle to Delhi was at high temperature so we didn’t use any blankets or were not comfortable enough to sleep"
Pros: "One of the flight attendants was awesome!"
Cons: "I got bit by bugs. I’ve never experienced something like that on a flight."
Pros: "Movie choices were great! The crew was very nice and accommodating."
Cons: "Uncomfortable seats, but that's a problem with every airline."
Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Pros: "Good plane and service"
Pros: "Very friendly crew"
Pros: "Food was ok. Beer offered at no charge. Lots of entertainment options"
Cons: "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"
Pros: "The selection of in-flight movies is excellent. That has been my only positive experience"
Cons: "Lufthansa is always late, every single flight I have caught with them has been at least 45 minutes late. Additionally they are very inflexible if you want to make a change to your tickets after purchasing. Boarding the plane is handled very inefficiently and takes much longer than most other airlines. The food is mediocre and the drink cart only comes by every 2 hours or so which is far too infrequent"
Pros: "It was an overall good experience. Very well organized. Since both legs of the flight we're half-empty, it was easier on the crew too. They were nice and helpful. Everything very clean. Entertainment choices were good. Had an excellent entertainment system."
Cons: "Food was kind of bland."
Pros: "On time Boarding was convenient"
Cons: "Food Seats"
Pros: "That was the most comfortable flight I have ever had. Famous German standards of excellence. Everything was just as it's supposed to be. Punctuality, politeness, order - just perfection. Thank you for such a great treatment!"
Pros: "Such great personnel in the air - can't say enough how much I appreciated them."
Cons: "The airline as a whole, however, encourages you to book with them under the reasonable assumption that connecting flights with Lufthansa will be achievable. Now that I've seen Frankfurt, There was no way they could actually expect any of us to make our connecting flights. And they offer no compensation. When I did get another flight, it was terribly delayed. Talking in line with regular European travelers, they said they expect it. Also met several fliers at the service desk attempting to connect via entirely different routes, all having the same experience."
Cons: "Crew was not nice at all. They would skip us along the way while serving others, or even drop ice on us, and never said sorry once (instead, they would say it's only ice, or if I want 2 since they skipped me already twice when serving tea unlike the passengers around me on both sides). We paid nearly $6k for the 3 of us, but the crew made us feel as if we paid nothing. The entertainment system did not work well, and most of the time the movies refused to play. We were always suggested to restart, and were not even given free access to internet as an alternative. No one ever apologized for anything in the entire flight, it felt like this flight was a favor."
Pros: "The crew was extremely responsive, inviting, and constantly walking about the cabin to see if passengers needed juice or water. The boarding, for such a large flight, was pretty smooth."
Cons: "The small screens for entertainment need to be updated. It took mine a few minutes into the flight before I could access all of the entertainment options. Additionally, the touchscreen was very difficult to navigate, as it jumped between non-responsive and too sensitive throughout the flight. Furthermore, the headphone jack should be updated, so that passengers can use their own headphones without an adapter. The headphone audio setup at my seat did not work very well."
Cons: "Most of it"
Pros: "Service , on time"
Cons: "Leg room was less"
Pros: "Services, Food, Crew"
Cons: "IFE doesn't had much options."
Pros: "Boarding was done very quickly. Unlike the norm nowadays, people weren't cramming every single inch of space in the overhead. In addition, the flight wasn't full so my travel companion got to enjoy a full row to himself while I enjoyed an empty seat next to me to stretch out. The food was very good. The staff came by quite a few times to offer orange juice or water. The entertainment syren was excellent. I watched four full movies on the trip and have in mind at least a couple more for the return leg."
Cons: "Not a thing."
Pros: "Loved flying business class. Great service! Flight was on time for departure and arrival."
Pros: "Lots of room on a 747 - Lufthansa will probably retire them all soon. They handled my special meal request online and loaded the meals on the plane."
Cons: "The crew didn’t bother to confirm who had requested the special meals, and they perhaps were confused by the size of the wide body rows, so they served my dinner to the passenger in the window seat (seat K) instead of me (seat H) By the time I realized what had happened, my row mate had eaten half the meal. The crew also rammed my knee with a beverage cart while I was dozing. Not the best showing ever..."
Pros: "Our dinner meal was quite good for airline food. After they reset my TV three times, it worked good."
Cons: "The breakfast left a lot to be desired. Leg room was very limited, especially after the person in front of me reclined their seat."
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."
Pros: "Flight attendant was very helpful. She went out of her way to bring me a special tea. Large selection of entertainment."
Cons: "Food could've had more healthier choices. Also, kid-friendly food would've been a plus. Not enough leg room. Headphones were only working for one ear which is really bad for the ears. Air conditioning was really turned on really high and gave me a headache and the sniffles. I started throwing up during landing time. Horrible."
Pros: "Food was pretty good except for breakfast. Hospitality is great. Wish there was more access to water."
Cons: "Big passengers sitting near smaller passengers is annoying as they encroach on the limited space that exist and armrests suck as per usual."
Cons: "Seats recline too much. When the person in front of you reclines his/her seat, you feel like you're in a tunnel with the seat back just inches from your face. However, the flight attendant was very kind and asked passengers to lift seats for the main meal, which was very nice."
Cons: "Few choice of movies"
Pros: "Overall the flight was ok"
Cons: "I was not a fan of the food but more important, the headset lack was broken. I had to pull the cable constantly to be able to hear something"
Cons: "I really felt the food was not as good as I had on other lines. To help I had the chicken - and the veggies with it were mush as was the spinach with the egg dish - which also did not have much flavor"
Pros: "Entertainment options were incredible; great legroom in our seats."
Pros: "Food and beverage service was excellent."
Cons: "Cabin temperature was way too hot. Leg room was too small"
Cons: "A kid next to me keep shifting and kick me and nudge me all the time. His dad was trying to stop him from moving too much but couldn't control entirely. I kept waking up"
Cons: "I was denied boarding. No one told me that my passport had to be 6 mo. to expiration. Why the hell do you even put an expiration date if you're going to deny all travels prior to 6 months?"
Cons: "Food was not satisfactory compare to other airlines like BA Everything was excelent."
Cons: "Everything. No compensation given either"
Pros: "Lufhansa did a great job. During flights, everything was good."
Cons: "Security check in Frankfurt was terrible, violating all human rights in every possible way! Please don't tell me that it is for passengers safety; such a humiliation cannot be justified by any reason! Since Lufthansa uses this airport for the most of their flights, I would not fly with this company anymore"
Cons: "We were told by the Delta baggage handler that they strike one day each quarter. This would have been helpful information before we booked our flight from Kayak. We had to delay our honeymoon by 12 hours and fly into a different airport. Delta was great though and the Luthanza agent who rescheduled us was also great."
Pros: "Check in smooth and professional. Please change places with Asia air so you are in front of rather than behind the hoard of people."
Cons: "On my flight from Seattle to Frankfurt I had one stewardess repeatedly skip me. She was a bit older. I thought after the first overlook she would take extra care but did not. This resulted in me having to ask the crew to repeat their previous steps just for me. "Hi, I know you are serving coffee but I wanted red wine". She was a bit clipped about having to repeat steps but what was I to do? She never looked up enough to see my hand and clearly didn't look at my face. She also didn't pick up my hand towel. I essentially had to rely on the rest of the crew but the care from this lady started to feel purposefully negligent of me. The rest of the staff was friendly and efficient. I also thought we were supposed to get an appertiff...one was never offered. Couldn't check in online. Was fine once I got to the countr but could you trade space with Asia air? It makes sense to have them at the end as they have a huge hoard of people it would be nice not to have to go through and several spots to check in. Check in at the desk otherwise was smooth and professional."
Pros: "The flight attendants were amazing. I bought the extra legroom seats and they were so worth it! I couldn't even tough the seat in front of me. Free wine. And the movies on your personal screen were all really good. Probably the best flight I have ever been on."
Pros: "The crew was especially great!"
same as from LUX … professional, nice.
They canceled our flights that went on anyway.
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Cons: "Lost all our bags so couldn’t ski"
Pros: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Cons: "wasn't able to take the flight since I missed it"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Cons: "You are almost always late!"
Cons: "Flight departed 35 minutes late"
Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Fast boarding"
Cons: "The entertainment system wasn’t working for the whole 10 hour flight."
Pros: "Left ontime and service was excellent."
Cons: "We did not get two of baggage at the destination."
Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "Consistently high standards"
Cons: "At some point the luggage was lost. here."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Cons: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Cons: "old plane, tight and uncomfortable"
Pros: "Very little if any."
Cons: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Pros: "We love the flight all the way"
Cons: "I slept didn't have snack offered and no entertainment"
Pros: "Excellent service"
Cons: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Pros: "Very friendly and helpful crew."
Last minute booking was a breeze
Worst airline I’ve ever flown with. My first flight got delayed so I missed my connection. There was no one to help direct where I was supposed to go and how I was supposed to get a new boarding pass. All in all, I missed another flight because of mismanagement. I’ve never spent more time waiting than being on a plane. SAS has accomplished the impossible.
Passengers boarded and then sat for well over an hour with occasional messages from crew that airport was still loading luggage. If airline/airport was serious about COVID they could have let us stay an hour in the terminal. First international flight I've had where passengers were charge for wine, beer, and even water.
Cons: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Pros: "Row of seats to myself. Free coffee."
Cons: "Coffee refill."
Cons: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Cons: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Pros: "The food was amazing"
Cons: "The seats could have more space"
Pros: "Everything!!! Excellent service"
Pros: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Cons: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Pros: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Pros: "Newer plane with comfortable seat for coach. I liked the two-four-two seating arrangement. The direct flight to my destination was a plus."
Cons: "Nothing was negative."
Pros: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Cons: "40 minute delay No food on a three-hour flight, first European airline to implement the same policy that US airlines have used for domestic US flights"
Pros: "Being on time"
Cons: "Unfriendly crew"
Cons: "my ONLY complaint is that I preordered a VEGETARIAN meal and got a VEGAN meal. NOT a big deal, but they should be aware of the difference."
Pros: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"
Cons: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Cons: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Pros: "Efficient processing of passengers onto aircraft."
Pros: "Food, crew, overall comfort, movies"
Cons: "The plane was quite warm. We definitely could have used more water as well."
Pros: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Cons: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Pros: "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Cons: "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."
Cons: "Never made it to destination"
Pros: "Punctual and very cordial staff."
Cons: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Pros: "Flight attendants were courteous and professional."
Cons: "Only offered coffee and tea during meals."
Cons: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."
Cons: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Cons: "Seat was uncomfortable."
Pros: "Friendly crew. First meal was good."
Cons: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."
Pros: "Scandinavian Airlines was good to work with in person to fix issues."
Cons: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."
Pros: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."
Cons: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Pros: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."
Pros: "Clean and good food."
Cons: "It was a fine flight. Nothing to worry about. I liked it."
Pros: "Nice meal, friendly staff"
Pros: "Easy boarding, food equate for economy, entertainment fine. No wine or beer inc,used in economy but not a big deal. Excellent seating if you know what to chose."
Pros: "Flight itself was OK"
Cons: "It was very difficult to understand from the reservation or the website if I need to pay extra for a checked baggage. My emails weren't answered, and when I finally realized that I did have to pay - it was 85$ for one suitcase!!!!! SAS - are you out of your mind?! The suitcase cost more than the flying ticket! Sorry, but no SAS for me anymore. BAD BAD service and exploiting of customer's naivety. I'm furious."
Pros: "Great flight all went well,"
Pros: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Pros: "Efficiency, confidence, promptness"
Cons: "The meals were mediocre and should be up to the standard of the rest of SAS service. The selection of movies could have been wider. They do help pass the time."
Pros: "From finding affordable tickets to the moment we left the flight we had a wonderful experience again on SAS. Boarding was simple, we left on time, the flight was smooth and enjoyable, crew and food wonderful. It was a super experience so thank you SAS!"
Cons: "Nothing negative at all."
Cons: "1st class could not board because that area was not cleaned"
Cons: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."
We are moving to Mexico from the U.S. and everyone was so helpful and wonderful! Thanks to all!
Pros: "Crew friendlynesd"
Cons: "Paying a little more attention to the seating. Not everyone was socially distanced. Seat rows were unequally distributed: some were all full others were too empty."
Pros: "Flight was on time right on schedule."
Cons: "Checking in to front desk was really slow. Need more personal to speed the process. Thanks"
Pros: "The crew was fine. I did not like the seats, we could not be comfortable."
Cons: "I already had my seats numbers but when we checked in they changed them. They were not comfortable at all, because I have 2 little girls, they could not lied down to be more comfortable."
Pros: "The service was great!"
Cons: "The flight got delayed 5h. This is my only complain."
Pros: "The plain got to Mexico before time I was traveling premier so the seats were confortable."
Cons: "Normally the crew is really nice .I found this One less attempt . The suitcase didn’t came our first like every time I fly business"
Cons: "Food options and more beverage options"
Cons: "They pushed the first leg of my flight forward 15 hours, but only told me 5 hours before my flight, and they didn't even change the second leg. Was on the phone for an hour trying to get a new flight, and there were very few options. Very stressful."
Pros: "The modern aircraft made the flight super smooth."
Cons: "The seating was not very desirable, especially taking into account that the airplane had a lot of empty seats they still assigned seats far back in the rear of the airplane."
Cons: "Lack of coordination!! Flight being delay!!!"
Pros: "Hot food Free entertainment Great Cabin crew fluent in english Airport staff friendly and fluent in english All staff efficient and tolerant of non native speakers"
Pros: "The plane was not full, so lots of space for my long legs and for a nap!"
Cons: "The flight wad great, but the main problem wss thr smell. For almkst the whole flight it smelled like trash combined with someone's toilet left ovet smell. It was really bad."
Pros: "Good entertainment."
Cons: "The flight attendant was rude, they lost my bag and gave me $100 to cover $1000 worth of valuables."
Pros: "Check in process fast and friendly."
Cons: "Screens did not work at all, just a sandwich on a 5 1/2 hour flight, bathroom doors did not lock, overall a poor quality flight."
Pros: "Brand new plane"
Pros: "it was smooth and I slept"
Cons: "Boarding was a little congestee"
Cons: "on the flight Bogotá-Mexico, in business, they offer for diner a sándwich and fried potatoes. The liquor quality was very por. on thr flight back, one of our suitcases was broken and the padlock was stoled"
Pros: "We weren’t sure made the right decision to fly on Aeromexico to Sout America (12 hrs of flying each way). The trip could not have been better! Their service far exceeds the quality of all but a few of US-based carriers. I wouldn’t hesitate to fly again with them. In fact, I will seek them out!"
Cons: "The only negative I have is their boarding procedure is a little more chaotic"
Pros: "They were pretty much organized."
Cons: "The food. Some Mexican touch could be appreciated."
Pros: "Staff was pleasant, the flight wasn't full and they spaced us out nicely. The volume was difficult but at least the movie/entertainment was available this time on the long flight. Always nice to have something to eat, even if it's not awesome :) Flights were basically on-time."
Cons: "This is not a problem with AeroMexico but I found it absolutely RIDICULOUS that our flight crew had to deplane from their in-bound flight - and Go Through Customs & Immigration - only to turn around and get back on the plane for the return trip. INSANE and Embarrassing as this does not happen in other countries - not even Canada."
Pros: "Excellent customer service and they actually served us delicious dinner, no pretzels nor peanuts ...very impressed !"
Pros: "Courteous crew."
Pros: "Everything was great,,, good crew attitude"
Pros: "I’m gonna leave this empty"
Cons: "Just saying... if you are going to have video screens and “entertainment” please make it more than 3 movies- everything else was labeled in entertainment but was not there- just a big tease And there was no WIFI available- even though the whole plane said “WiFi on board” again, a big ol tease Just don’t offer it at all rather than faking it- or at least tell everyone the system is down or not loaded I would’ve bought a book"
Pros: "Excellent Customer Service. Very pleasant flight."
Cons: "Flight was too hot, like they forgot to turn the AC on"
Pros: "The flight loaded, departed and arriverd within minutes of the scheduled times. The departure and arrival times are convenient, but could perhaps be one hour earlier., The entertainment choice was large and seemed to work without a hitch."
Cons: "Some indifferent music over the loudspeakers interferred with my choice of misic and seemed unnecessary."
Cons: "The flight was late with no explanation. On flight entertainment broken, no explanation or apology. Mexico City airport is is disorganized and the bathrooms broken or filthy. They broke three suitcases on my flight, including mine. Quality of service and response is zero."
Pros: "On the long leg from Seattle. I was in an empty row so I could stretch out. At least a snack was served after takeoff and before landing."
Cons: "Food was poor and flight delayed because of crew, at least that is what I was told."
Cons: "There was no air conditioning the whole flight. It was warm, this have never happened before."
Cons: "On of the meals was cheese flavored mush with boiled green beans."
Cons: "1.5 hour. Line up to get boarding pass and check baggage is terrible. Also could not do seat selection on line- same day even though web site lead me to it several times. No explanation."
Pros: "AEROMEXICO left 25 mins early leaving several passengers then said it was our fault because we were not there 1 hour before."
Cons: "Them blaming us."
Pros: "Awesome direct flight. Crew was efficient. No crying babies."
Cons: "Didn’t wake me up to offer me a beverage or food :( I was hungry. Oh well. I ate tacos when we landed."
Cons: "Miss morning fight onAeroméxico ,canceled our return fligh thome Wanted to charge us more to More to book a flight back the fair was the fair was double the price what I paid so I had to book with United Airline"
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Cons: "My flight was changed. I received no notification. Representative did not care that about my needs. Will never fly with them again."
Pros: "Customer satisfaction is always in their mind. Their employees at all levels are usually waiving a smile and great attitude."
Pros: "punctuality, crew, both at the airport and on the plane"
Cons: "Nothing, it was really good."
Cons: "Aeromexico is a scam. I will never travel with Aeromexico again. When we arrived in Mexico City, MX the airline changed their boarding gate without notification. We were sitting at the original gate for 2 hours only to realize they never called us to board. By the time we got to the correct gate, we were not allowed to board the plane because they said we were late. The plane left at 5:00 p.m and we arrived at the gate at 4:50 p.m. They informed us that we had to purchase new tickets which cost $370 per person. There were 4 of us. After arguing with the Aeromexico representatives and supervisor for over 5 hours and having them check their flight boards they admitted to making the mistake so they changed our flights without charging us, but now our flight leaves the next day at 6:20 a.m. and we will not get to our final destination until 4:15 p.m. So, we have to spend our night sleeping in the airport until our morning flight at no fault of our own. Their customer service is the worse and I've never ever had this kind of travel experience with any other flight. I am fed up, tired, and will be reporting this airline for fraud because many other customers have had the same experience. Never again will I travel with Aeromexico and Kayak should be ashamed to partner with this airline."
Pros: "Some of the staff (especially at the counter) was nice. The entertainment was good."
Cons: "Flight attendants weren't particularly nice or helpful. No veg options to eat. Had to wait forever at the tarmac."
Pros: "I was comfortable, it was an all Arround good flight, friend Iiness,."
Cons: "Hard to think what I didn't like, since it's been years since I did not get a nice breakfast in other airlines until I flew on airmexico,and did get one."
Pros: "Crew we very nice and attentive."
Pros: "I was running late because I left the airport on my layover, and despite showing up after everyone boarded they still let me on."
Pros: "The Flight was on Time , good crew , good Food"
Cons: "Flight was canceled."