Daily cleaning, installation of cabin HEPA filters on flights from Washington to Saint Lucia
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Scores according to KAYAK customer reviews
Cons: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
Pros: "Crew was very attentive. I appreciated the extra spacing between passengers."
Cons: "I would have liked to see alcohol served."
Pros: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
Cons: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."
Cons: "There should not be a pay wall around the internet in today's day and age"
Pros: "newish aircraft, delta cabin beats other legacy carriers"
Cons: "gate announcements"
Pros: "The cabin was to warm"
Cons: "The cabin was to warm"
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "Seat was decent and only a $10 upgrade. Worth it!"
Cons: "Wasn’t clear what boarding group was up. I don’t usually fly delta so maybe I’m just not used to the system but something on the video screen at the gate saying where they were in boarding would have helped. I wasn’t the only one that seemed lost."
Cons: "They did not have a “gate available” for our arrival so we have been waiting in the plain on the tarmac for over fourty minutes and still waiting. This is ridiculous. We purchase tickets at delta for a plain that had a departure and arrival gate. This should not be happening"
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Cons: "Did not serve the food we asked Limited choice of movies"
Cons: "Food, cramped seating."
Cons: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Pros: "Inflight Service is great"
Pros: "On time. Great service. Good breakfasr"
Pros: "I loved flying delta comfort. I’m going to do it more often."
Pros: "absolutely nothing"
Cons: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Cons: "Old cramped untidy and limited drink service"
Cons: "price could be cheaper"
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "Over an hour late wth!!!"
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "Partner site said it was Aeromexico. First flight was delta so different check bag policy for internal flight that cost me $80. Screw you all"
Cons: "We waited 3 hours for the tarmac in Seattle On Christmas"
Cons: "Boarding process"
Cons: "Too crowded."
Pros: "Inflight free texting everywhere that wasn't China, decent food, funny crew (I liked the mix of American and Chinese)"
Pros: "No complaints. A puddle-hopper to a yes."
Pros: "Amazing service!"
Pros: "Good food and movies. Comfy seating with plenty of room."
Pros: "Excellent customer service"
Cons: "Wasn't anything to not like other than the passengers that try to rush off plane the moment it arrives at the gate."
Pros: "everything was very nice"
Pros: "Crew was excellent everything served was of great quality, all the amenities were solid and flight was comfortable and on time."
Cons: "The only complaint was the extreme use of air conditioning that made it a necessity to use many blankets to keep warm from freezing."
Pros: "Enjoyed food and movies.Woul"
Cons: "Would like more comedy or romance movies. Becky"
Cons: "Late and missed my international connection"
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "The tsa is worthless"
Pros: "The staff and crew were great help all along the route and the planes were well kept and clean."
Cons: "One of the legs did not have the free wifi available, but they mentioned that before takeoff and were very apologetic that it had not been added to that plane yet."
Pros: "Getting to China, albeit two days late."
Cons: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "This was a first! The flight attendant (sorry I didn't catch his name) was very attentive and assisted us in first class as needed. He actually addressed us by our name and that made me feel like I was not just a passenger!"
Pros: "Great staff, polite and helpful"
Cons: "Small seats"
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Cons: "Air conditioner was not working properly and we were delayed over 3 hours waiting on the plane at the gate and tarmac. Then they had to de-ice the plane which added more delay. Lost too much time that could have been spent in sunny, warm Hawaii."
Pros: "Nothing. Delta sucks!"
Cons: "Poor management prior boarding"
Cons: "Enforce your baggage size and number limits. A significant number of passengers take bags onboard that are oversized."
Pros: "Great crew,seating was more comfortable than the other legs of our trip, very attentive cabin service."
Cons: "First time wearing face mask all the time. It was okay."
Pros: "The food and the crew totally good"
Cons: "Maybe the toilets, need to be clean at least once in a flight"
Pros: "The leg room was really great!"
Cons: "Difficult finding room in over head bin for carry on bags."
Pros: "Absolutely positively nothing."
Cons: "Everything literally!! Plane down for maintenance, rebooked four times and not willing to spend 48 hours in an airport due to incompetence. Never flying American Airlines. Will use Delta from now on."
Pros: "Good crew, appeared to work we’ll together."
Cons: "Could not figure out how to plug in ac for charging devices. Should have some educational label somewhere on that."
Cons: "Other than at meals, No crew around to distribute water on a 9-10 hour flight. Crew not very nice when we were asking for water. Completely dehydrated on arrival. Ground crew very charming."
Pros: "Flight attendants were two hours late"
Pros: "The seats in first class. But far from adequate amenities for the price paid. There are no USB ports nor are there electric Outlets, yet you're expected to use your own tablet or phone to access their entertainment. When flying across the country that's a little ridiculous in this day and age."
Cons: ". If you expect us to use our own devices you need to provide USB port or outlets. This was a coast to coast redeye,Iwas awake the whole flight. 20 min before landing announcement was made to not get up, We were not given time to use the restroom, brush teeth, have coffee before landing. Bad form."
Cons: "Missed the flight"
Pros: "entertainment (movie) selection was good. would nice to have subtitles available"
Cons: "one flight attendant didn't seem very happy, not very nice serving drinks"
Cons: "Inattentive attendant in first class."
Cons: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the top compartments. The crew was not very helpful because I almost went into a hypothermia condition because the air in the cabin was extremely cold. When I ask for a blanket one of the stewardesses said that AA would no longer have blankets in flight which I prove it wrong when I saw in the flight Mai-SDQ blanquets all over the cabin. The soliton they gave me was that they would ask the crew to raise the temp in the cabin, I had to make the request three times and I had to tell the stewardess that if not raising the temperature in the cabin I could have gone into an emergency hypothermia crisis. I had to take another shirt from my carry-on to put it over my shirt to warm me up."
Pros: "On time and the staff was great"
Cons: "Boarding was delayed due to maintenance on top of arriving late. No entertainment on board. Only option for snack was salted pretzel???"
Cons: "I had to put my carry on item 10 seats behind my seat location. That delayed my leaving of the plane to my next flight."
Pros: "For this flight I was seated in first class (I scheduled it this way; it wasn't due to a last minute upgrade) and the flight attendant was very personable and attentive :-) Service was wonderful and the meal was great! Of course, the flight attendant made sure to keep our beverages topped off as needed. It was a wonderful experience"
Cons: "The boarding process for just about any airline is nearly identical. It always seems like it takes longer to board than expected even if, in reality, it's not an unreasonable amount of time. The only think I didn't care for was that overhead storage in the area I was sitting was just about full by the time I was seated which meant that I had to store my carry on a few rows behind where I sat. This meant that during off-boarding I needed to go against the flow of people to get back to my carry on. All in all, it was a minor inconvenience."
Pros: "Nice entertainment options."
Cons: "No free WiFi for message."
Pros: "Overall a great flight!"
Cons: "The idiot in front of me in row 16 dropped three drinks on my only coat, making the 19 degree temperatures where I was going even that colder. Not the airlines fault, but that’s my only complaint."
Cons: "Middle seat"
Pros: "Great service!"
Pros: "Crew was great, boarding went well, smooth flight."
Cons: "On a 5+ hour flight, they only served soft drinks and a small biscotti. What happened to an actual meal??"
Cons: "No personal entertainment devices on 737-800."
Pros: "This airlines sucksI didn't really like much of anything about the entire trip"
Cons: "I didn't really like much of anything about the entire trip. Mainly, there was absolutely no entertainment except some overhead movie that no one wanted to watch. The plane was old and comfortable."
Cons: "Unable to sleep on the redeye from Seattle to Philly owing to a loud, constant alarm for the entire flight."
Pros: "loved having a movie to pass the time. Super friendly attendants."
Cons: "They cancelled my flight in the middle of the night and rebooked for 3 hours later really strapping me for time at my destination"
Pros: "love it!"
Cons: "Chair wasn't that comfortable"
Cons: "My screen didn't work and the flashing ads gave me a headache"
Cons: "No screens, no wifi"
Cons: "Self check-in staff at Seattle was not that helpful."
Cons: "Gate agent said there was a maintenance problem that just needed maintenance to sign off. Over heard maintenance work while boarding that could not get message on computer of problem. Pushed back and sat on tarmac for 10-20 minutes as pilot said they worked through maintenance issue."
Pros: "On time for both flights"
Pros: "The crew was nice and attentive. The pilot came over the speaker to tell us about our flight. We made it in early!"
Cons: "The movie shown during the flight was a bit odd. Not sure where it came from but it was not overly entertaining."
Cons: "We haven't left yet"
Pros: "Got me to Dallas"
Cons: "Delays, felt like a hurded cow"
Pros: "On time"
Cons: "Too many levels of passengers"
Pros: "On time. No issues. The last two times I have flown Delta I've had issues. Smooth sailing"
Pros: "arrived alive"
Cons: "If you're remotely claustrophobic this is not the flight or aircraft you want to be in. When the flight was booked and paid for I was under the impression that I would have a seat on the plane. As it turned out in order to board the plane I had to pay extra to secure a seat. If this is not a "bait and switch" operation I don't know what would qualify."
Pros: "On time. Friendly crew. Good price."
Pros: "AA has been good to me--- Gold card a big help."
Cons: "The LAX concourse could at least 2 more coffee shops in addition to Starbucks.The wait was 40 minutes at Starbucks to get a cup of coffee!!! Get on the ball LAX!! We need our caffine in the morning."
Pros: "My window seat"
Cons: "I wasn't able to check in to my flight 24 hours prior to my flight on my AA app and or website. Also wasn't able to check in at kiosk at airport therefore had to wait in line to check in with a clerk which slowed my whole trip mood down."
Pros: "Claudia was wonderful, I would love for more flight attendants to have her cheerful attitude."
Cons: "My snack was mini pretzels"
Pros: "It was great!"
Pros: "Seats were fairly comfortable"
Cons: "No in flight movie"
Cons: "Fat constantly moving man next to me"
Pros: "free entertainment"
Cons: "They boarded group 1 all at once. I was group 2. They boarded all of us all at once. It was a cluster!. I haven't flew in 6 years. But when I did they boarded by so many rows. Not all at once . Boarding was horrible. It was like a cattle drive."
Cons: "The flight was delayed by 3 hours making me late for the next two flights and ultimately costing me an entire day longer in transit. While I understand these things happen, Air Canada's response to me asking for help was abysmal. Ultimately, they didn't care and told me it was my problem. Sadly, one of the first people I talked to really did want to help and arranged flights that would have gotten me back on track but he was prevented from confirming the changes due to management. I will never fly with Air Canada ever again."
Pros: "Cancelled 30 minute flight up to Vancouver which reaulted in missed flight to Australia. Air Canada the refused to put us on another flight. Went round and round for 5 hours with Air Canada until they finally put us on 3 separate flights getting to our deatination almost 48 hours late.Horrible"
Cons: "Notify passengers if short flight has more than 20% chance of being cancelled. We could have easily driven to Vancouver. If flight is cancelled, then own up to it and put people on next flight."
Cons: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
Pros: "on time departure, early arrival"
Pros: "Boarding was easy and efficient"
Cons: "We paid an extra $100 for each ticket for premium seating, supposed to be a step above the basic coach ticket with more leg room (my partner and I are 6'+), but our seats were no different than anyone else's. In fact, the seating chart the agent provided for selection when on the call to add this was not for this plane, as it turned out. We will be requesting a refund!"
Cons: "Unreliable flight, always late, not staff at the check in terminal"
Cons: "Food was mediocre, I’d expect a bit more for the price paid."
Cons: "Took 3 hours to get our drinks. Completely out of inventory with food and snacks. Very hot on the plane . WiFi didn’t work/ they charged for headphones which i haven’t even heard of. My tray table was completely crooked , i had to place my drinks on my husbands table. Overall, just terrible."
Cons: "I was unable to board because I didn't have an ETA - I was unaware of this requirement until check in. I was only transiting thru Canada - the ground staff were horrible."
Cons: "2 hour delay. Missed the connection in Vancouver in which crew could not be found and were not helpful. Ended up using another airline's counter for help to catch another flight out. Luggage was left in Vancouver. Eva Airline helped with luggage location and shipping to final destination."
Pros: "Wifi was great with very little disruptions. Service on the flight was expedient and frequent. In seat entertainment was excellent"
Cons: "I had the only seat on the row with no power for devices. All seats have USB power, but I was working on a laptop and had no AC power. The other seats did. This seems to be the case for the window seats on the right side of the plane and the aisle seats on the left side of the plane."
Pros: "Air Canada's airplane cleanliness is second to none in my book. That's why I always fly with them... Or rather flew..."
Cons: "The unending stream of excuses and explanations failed to convince me that this was anything but mismanagement that caused a delay of 5 hours. We'd be told something, and told the exact opposite, or a contradicting statement 15 minutes later. You botched this one bad Air Canada."
Pros: "the crew was very kind with getting those with close connecting flights off first."
Cons: "it was an hour late."
Cons: "Better luggage Service"
Pros: "movie selection on international flight was great."
Cons: "Had a serious delay, which was not acknowledged in anyway. We just waited near the gate for a long, long time. Also, for one of my flights, my group number was never called. I asked the flight attendant about it (when I passed through the gate after most other customers had boarded) and she flippantly responded with something like, "Yeah, maybe I didn't call your boarding zone. I don't know. Whatever." This left a terrible first impression on me."
Pros: "Nice plane."
Cons: "WAY too hot."
Pros: "Nothing. NOTHING."
Cons: "It took two hours to check my bag at the airport. The plane engine needed to be jump started, and I missed my connection flight to Paris. I had to spend an entire day stuck in Toronto, sick from terrible Hotel and airport food, cheap vouchers for terrible food, I missed my traveling companion who made the flight to Paris. I left my hat on the plane after the terrible flight in which they refused us any basic courtesies for the numerous passengers who were about to be stranded, and then the grooming crew kept my hat instead of turning it in to lost and found. Best part? Customer service told me that since I booked via Kayak, that I was not a valued customer and that they would not extend any courtesies to me for destroying my work trip itinerary."
Cons: "Took forever to board"
Pros: "Friendly service is so important to me - and the staff and flight crew at Air Canada met all my expectations. I had the displeasure of flying United on the way to Seattle and I must say the service at Air Canada is far above!"
Pros: "Short, comfortable seats"
Pros: "The seats were fairly comfortable for such a small plane."
Cons: "There was no meal on an international flight of more than four hours."
Cons: "Flight delayed again and again. Waited for hours at the airport until they cancelled the flight."
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Cons: "Numerous people had oversize carry on luggage that should have been checked. The passengers like me had smaller than regulation carry on but there did not seem to be room in the overhead compartments."
Pros: "Not much"
Cons: "I was too tall for the seats and the person in front of me was unable to put there seat back, they wanted me to trade with someone else but the. I just would have been a problem for someone else. The steward made me feel as though I was at fault because I should have payed the extra 100 to have emergency exit seating, they tried to get me to sit in the very back row of the plain and sit sideways across the two seats which means I would not be able to sit next to my fiancé. The whole thing was embarrassing and very rude, maybe people of 6'6" should be charged for emergency exit!!"
Pros: "I was not charged overweight for going over by 2 pounds since I had a Business Class ticket connection to my final destination."
Cons: "For an almost 4 hours, 400 USD international flight I would have expected to have at least a snack to eat a one luggage to check in on the price. I am an international traveler which doesn't have a choice but to carry a suitcase. Not to say that once on board I was requested to check in my carry on because there was no room on the plane and that I had to travel with my personal item on my feets since there was no available room at the over the head compartiment since I was identified with Zone 5 boarding."
Pros: "the crew members were friendly"
Cons: "that you don't give any snacks for price of ticket. at least peanuts or pretzels. that's ridiculous. southwest reigns."
Pros: "Service in the cabin was great."
Cons: "Can't think of anything"
Cons: "Flight was delayed 3 hours"
Pros: "Comfort. Individual screens"
Pros: "Superb experience all around....comfortable, clean, good entertainment, on-time, good food curteous crew!"
Cons: "Nothing- we will definitely travel with you again!"
Pros: "The flight was on time"
Cons: "This was an overnight flight and we had our seats changed to the back row without being told. The seats would not recline and when the seats in front of us reclined for the entire flight, the screen and chair were about a foot from our faces. This was hands down the worst flight I have ever had. The flight crew Wulf not move us as the flight was full, and despite there being more than half of the first class seats available, they would not let us sit there. I will likely not fly air canada again given this experience."
Pros: "Food was good, service good in business cabin"
Cons: "We left late, and despite it being obvious we were going to leave late, all the information posted at the gate and on the web said on time. Why is it that airlines don't tell the truth about departures and arrivals times?"
Pros: "Didn't have much good with air canada. Some of the worst customer service I've experienced. Flight was fine."
Cons: "Boarded an hour late, made us miss our layover even though they said they were holding our following flight to Tokyo. The both of us along with 10 others on our flight got to the gate 10 minutes after the flight was supposed to leave and they wouldn't let anyone on. Missed the first day of our honeymoon trip along with unrefundable hotel fees. I travel a lot and never had an experience like this before."
Pros: "I accidentally left my tablet behind when I disembarked. The crew located it and brought it to me speedily while I waited in the baggage area. I'm truly grateful and impressed. All of the flight crew were delightful and thoughtful."
Cons: "The flight from Vancouver to Seattle on the 31st of July was delayed by two and a half hours, the return flight on August 5 topped that by one hour resulting in a delay of more than three and a half hours and a missed connection flight to Port Hardy. I had to stay in Vancouver over night and my husband had to pick me up in Campbell River. This meant a car drive to and back Campbell River of six hours instead of one hour to Port Hardy."
Pros: "The flight was less than an hour. So I don't expect anything."
Pros: "Crew was great!"
Cons: "Why is there no TV?"
Cons: "40 min flight delayed for 1 and a half hours. Missed connecting flight. Staff was extremely rude to the hordes of people inquiring about missing their connecting flight, and were given different instructions."
Pros: "That the plane didn't crash."
Cons: "When I flew to Toronto the plane left 15 mins late but arrived an hour an twenty min late. No turbulence or trouble, just late. I stepped off that plane to my connector to Paris when boarding was suppose to start but that plane was on an hour delay. The food is just horrible, anyone who has flown knows this, and on both flights first class was the only priority. They got to everyone else when it was convenient. This was my first time flying with Air Canada and will certainly be my last. I'll happily pay a little more for the other airlines. So if you fly with them, good luck to you."
Pros: "New plane lots of comfort"
Cons: "Canadian airport very confusing got lost twice even with directions."
Pros: "Normal economy flying, you get a seat and line to the bathroom. I am thankful we are not traveling the old ways. I am over expecting too much when you don't pay much for it."
Cons: "Paid for breakfast but did not get it. However, I did not say anything to the attendant."
Cons: "When I arrived in London my bag was not on carousel. I went to help desk to find out my bag was put on the next flight for some reason. No explanation given and no real accommodation given except telling when the flight would arrive. I guess I luckily only had to wait an hour, however it shouldn't be that way to begin with."
Pros: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Cons: "I never could take this flight as Air Canada, with its unwelcome policy, needs a transit visa to change flights in Toronto. The sad part is, vayama and Air Canda (mis-spelled on purpose - deserves even less respect) do not even offer a partial credit if I want to cancel. Never am I going to use any of these or perhaps visit a bass-ackwards country like canada"
Pros: "Air Canada has the best food, most leg room for economy class and super efficient. I will be using Air Canada often in the future."
Cons: "Delayed for almost 2 hours but keep saying just 50 minutes late"
Pros: "standard short hop flight"
Cons: "Check in was ridiculous. I went through al the on line procedures and was even able to print out my luggage tag at the kiosk... but then had to wait in line for 45 minutes just to drop my luggage! I came more than 2 hours before as instructed, but the agent at the "baggage drop off" (really the all-round agent for both checking in and baggage drop off) did not show up until less than 90 minutes before the flight, and then there was only one to handle what had become a very long line."
Cons: "I booked a seat to be seated right next to SO. However, upon check-in, they changed the seat without telling me. Fortunately, we were able to exchange seat to be seated together."
Airlines flying from Washington to Saint Lucia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Saint Lucia
Masks required on board, masks provided on flights from Washington to Saint Lucia
Social distancing seating
Middle seats unavailable to book on flights from Washington to Saint Lucia
Testing for antibodies, testing for symptoms for flights from Washington to Saint Lucia
Waiving of change fees. Search flexible flights from Washington to Saint Lucia