Find cheap flights to Saint Lucia

Pros: "Crew was great. Seat was perfect."
Cons: "N/A"

Pros: "Crew was friendly and accommodating The aircraft was clean"
Cons: "Food/Snack options Ability to connect Bluetooth to television"

Cons: "Is a super and nice service"

Pros: "The crew was nice. My seat was ripped. There was some type of tape by the window. The flight was late and wasn’t informed"
Cons: "Communication with travelers if a flight will be late and better aircraft"

Pros: "On time departure and early arrival"
Cons: "Nothing, good service"

Pros: "Easy boarding..nice cust service at gate jfk"
Cons: "One hour delay waiting for gate at miami"

Pros: "Crew was amazing."

Pros: "Did not like the flight at all. The crew on the ticketing desk was really helpful and nice"
Cons: "Everything, they screwed up ticket. I had to take a later flight. I felt like a sardine. Will not travel with jet blue in the future."

Cons: "No in flight entertainment at our seats"

Pros: "My flight was full of funny kids so I enjoy my flight a lot and the flight attendant was great too"
Cons: "Snacks we need more snacks"

Pros: "It’s nice that a snack was provided. Other airlines have stopped serving snacks because of COVID-19"
Cons: "Crew could have been more welcoming."

Cons: "This is more of a complaint about another customer. Allowing travelers to take three bags of chips while the rest of the plane is waiting. It was rude and inconsiderate of that customer. They run out of certain flavors. I just need some plain pretzels. She then took 2 more later. The attendant did grab another bag of pretzels and returned Ed later. I’ve been on other flights (other airlines) in which the attendant has said no to seconds unless some remaining at the end."

Pros: "Crew was great."
Cons: "Everything was fine. It was a smooth trip to Denver."

Cons: "if a plane in 2019 isnt going to have outlets/chargers available we should be told that ahead of time."

Cons: "The food selection"

Pros: "I canceled my flight over a month ago and deleted the trip in Kayak. Please update your system."

Pros: "Nothing to like"
Cons: "After a 7 hr delay was announced i rebooked for the morning and had to stay at a hotel overnight. At my expense naturally."

Pros: "Clean planes nice staf..over all good"
Cons: "Best airline"

Pros: "I'm glad the checks caught an error in the computer before we took off"
Cons: "the crew wasn't quick updating us so we were sitting on the tarmac for a while before anything was said"

Pros: "The Agents at the counter in the terminal gate were courteous."
Cons: "My flight was delayed because an attendant had to be swapped out, then the replacement was stuck in traffic for an hour (why not have all attendants ready on-airport?). Comically, we taxied on the runway for over an hour, which caused more delays with the plane needing to be de-iced. Figured I'd put all that behind me, but then the flight experienced one of the worst turbulences I've been in. We jerked through the skies many times, and the pilots weren't reassuring. Thankfully we landed okay, but not after being late by multiple hours. Also, JetBlue needs to invest in its planes, esp. its Couch section. I felt like a pretzel with on room to breathe."

Pros: "Jet blue has free potato chips and also allows you to watch television."
Cons: "Jet Blue provided 5 sequential delay messages over an hour. Their inability to better estimate departure is disappointing. The real problem is that delay was caused directly by the airline's incompetence. There were no weather issues, the takeoff spots were available. They simply failed to load snacks. Although there WAS a minor prior delay bc a slightly late plane arrival, we eventually were delayed about an extra hour to supply snacks on a 4-hr flight. Given the ground crew had EXTRA time to load and also considering the tiny set of options offered, this is senseless. Further, b/c they ran out of overhead bins, they offered to GATE check my luggage. This was essentially a lie - they put it with checked bags, unlike the gate checked items I watched others retrieve. The combination of these errors led me to arrive at the car rental desk after closure. This caused me to incur a taxi fare, so spend 30 min or so working out an alternative rental the following day, and then yet ANOTHER cab to the Car Desk to get the car. This is the only time in my hundred or so car rentals anything like this has happened. I will certainly think twice (or more) before booking Jet Blue again."

Pros: "Captain ended up being a good pilot with a very smooth landing,"
Cons: "Our flight was delayed 2 hours because the crew was comprised of members from flights delayed by the snowstorm. Even though gate attendants knew they were on their way, attendants refused to let us board until the crew was all on board. Then we had to wait some more....... Also they were lax on pre-boarding announcements, not letting families with children on first. And waiting until each group was fully boarded before announcing the next. Plus the enunciation of various announcements was difficult to understand and/or way too fast. It wasn't funny."

Pros: "Pretty average JetBlue flight. I love the direct TV and wifi"
Cons: "Annoying and time consuming to discover that I couldn’t check in for my flight anywhere besides the counter at JFK because I had two layovers and that JetBlue and Hawaiian had completely different itineraries for me. And then when the flight attendant who checked me in mocked my 2 layover itinerary and said there was a direct flight to HNL from JFK leaving later that morning, she at least could have tried to sell me a seat on that flight, rather than rudely laugh at me “I guess you can only do what you can do” like I was too poor or something. That was annoying. I’m bored of the JetBlue snack selection it’s been the same for years."

Pros: "The Jetblue lounge at JFK.. and the TV was pretty nice"
Cons: "To start, the plane was delayed due to inflight crew getting in late which is fine.. but our departure time never updated and the attendants were transparent but never mentioned a new time. After onboarding we got stuck on the tarmac due to traffic. Flight took off with turbulence to start and finally after 45 mins we got bottles of water. I asked crew if they would come around with more... I was starving and also have the perk of free alcoholic beverages in flight. I was offered neither and we only received chips 1+ hour into the flight. One of our TVs broke and the crew wasn’t helpful in an alternative... Overall worst Jetblue exp I’ve had to date, and I’ve flown with them a lot due to my Mosaic status.."

Cons: "the plane was so cold that many passengers complained and they didnt have blankets not did the turn the air down. I was so cold I couldnt find a comfortable poisiton and I was already wearing a jacket and long pants. Passengers should never be exposed to such drastically cold temperatures and ignored despite complaints."

Cons: "When I arrived at JFK after 14 hours long flight on Emirates, the service counter was understaffed with 1 hour long lines! Un-acceptable! Especially, since all I needed is to re-print my boarding pass, because US TSA would not accept the boarding pass printed by Emirates in India. The kiosk would not recognize my name on reservation! The kiosk did not recognize my recently issued US passport! Bloody annoying! Only able to print the pass after keying reservation code - yet, again not acceptable! The other, earlier attempts should have recognized me and found my reservation! Very upset with quality of service on the ground!"

Pros: "The atmosphere was just right for flying except when I entered the Aircraft I was totally turned off when I encountered a woman and her child and her carry-on pieces was already established in my seat 2A. She did move when I requested but what got me annoyed she had me locked in my seat because all her belongings remained in the passage way making it difficult to make my way to the restroom. IN MY OPINION THIS WAS A SAFETY HAZARD. I had every reason to suspect that she is known to the captain because he came to greet her. ERROLD"
Cons: "NO EMPHASIS IS PLACED ON ENSURING THAT SAFETY IS CARRIED OUT. I HAVE HAD SEVERAL TRAVELLING EXPERIENCES ON A VARIETY OF AIRLINES AND THIS WAS THE WORST FOR SAFETY. UNFORTUNATELY I HAD TO MAKE USE OF THE RESTROOM AND HAD TO BE USING MY ATHELETIC SKILS TO GET BY. THIS REALLY SPOILT MY FLIGHT. MY FLIGHT # WAS 881 TO ST. LUCIA SEAT 2A. SAFETY SHOULD NEVER BE COMPROMISED EVEN IF FRIENDSHIP IS INVOLVED."

Pros: "Price of ticket is about it."
Cons: "From the time I got to the gate 90 minutes before flight to the time I got off it was terrable. Delays before boarding with no explanation then the same continued onboarding. First it was waiting for bags. Strange when there's a 2 hour+ delay that all the bags weren't there? Then waiting for paperwork followed by the part they needed was incorrect and a new one was on it's way from the hanger.. Finally departed 1 hour plus later. The plane was an old cattle car. Free TV didn't work right, so at did not recline (no it wasn't an exit row.). Most of the crew and gate attendants were rude and indifferent except for on flight attendant. The entire row of seats didn't recline at all. She was very apologetic and acknowledged it was uncomfortable especially on a 5+hour flight. She did offer us something to eat, blankets earbud. Still my back was killing me upon arrival at Phoenix. JEt Blue. Get your act together. This is unacceptable."

Cons: "The flight took off two hours late. We were suppose to arrive at our destination at twenty minutes after midnight, and instead did not arrive until 2:30 a.m. You felt like the pilot got on the plane when you did with no planning involved on how to get to Austin. I later learned that Jet Blue has the worst on time record of all the airlines. And you got nothing to compensate you for the inconvenience. I am really disappointed in Kayak for not making it known on our ticket that we were flying from New York to Austin on Jet Blue. When buying my tickets on Kayak, it appeared on my itinerary that all my flights were on Iceland Air. It was very confusing to me, as I don't travel very frequently. And airport staff is not very helpful when you are in this situation. Due to all the confusion, I will probably use another airline search tool for my next trip to see if I can lessen the confusion."

Pros: "Seating is spacious, food was okay, entertainment was sufficient but not the best. Overall I was impressed with Jet Blue and will most likely fly with them again in future."
Cons: "Didn't like a huge argument taking place between one family which held the flight up by at least 30 minutes. The crew were very patient with this family, but the passengers were not. I think the family should have been removed and asked to take another flight so that my flight could leave on time. It made everyone very nervous because we didn't know to what extent this conflict would escalate, so we had to sit listening to 3 or 4 members of the family arguing and constantly removing passports from luggage and going back and forth in and out of the plane. One member of this family actually entered the cockpit, which unnerved me because of the risks with terrorists these days. The family appeared to be of muslim descent."

Pros: "Nothing"
Cons: "I was delayed half a dozen times, only to be canceled. Rescheduled on a flight that was scheduled to depart two hours before the original flight. Rescheduled after an hour hold. That flight was delayed the following day. Was diverted to Baltimore only to find out only some of us on our flight are getting out by a rude agent. Then no information at all. Had to run to catch an amtrak. Later found out if I stayed I would have stayed another 13 hours in Baltimore. Missed work and had no one home to take care of my family. Oh, and travel insurance will not cover anything. The plane itself was falling apart. Seat was broken and dirty. Everyones lights were broken and it smelled."

Pros: "Literally the worst flight I’ve ever been on in my life."
Cons: "We were seated behind a woman who brought a sick cat into the flight. The stench of cat feces was overwhelming. When we addressed it with the staff, they were incredibly rude. I also shared that I had a very significant cat allergy. The staff continued to be incredibly rude, and eventually offered a single seat in the back, which would not accommodate the two of us. The woman next to us also expressed her extreme discomfort and was condescended and disrespected, as well. Shocking, miserable experience."

Pros: "The entertament options from new releases to tv shows was good .."
Cons: "The staff was disorganized and seemed a bit frantic at one point they announce a need for a doctor on board .. we where never told that the passanger was allright .. There was a chilld who sat behind me that kick my chair the entire time and stuck his hands in between which where sticky in between the seat over and over again grabbing me he was loud and sick with what seem to be a cold and kept touching me though the seat would not listen to the adult that was with him i understand that he is a child but this went on the entire flight which was over five hours my back is still not ok .. snacks where serve late into the filght once.. staff was not friendly..."

Pros: "I liked that Jet Blue has a really big selection for viewing/listening."
Cons: "The crew announced WI-FI was broken, and then the movie I was watching, cut out."

Pros: "Virtually nothing."
Cons: "Direct TV didn't work -- provided only one station, with a constant scroll across the bottom of the screen promoting the imminent start of movies that we're impossible to access. And even this one station would disappear from time to time. None of the seat-mounted controls worked -- including channel, volume, brightness, and music. And you couldn't even turn the damned thing off so it glowed in your face all through the overnight flight. In short, a terribly boring 6.5 hours aloft in terribly uncomfortable seats."

Pros: "the marketplace, the extra legroom, that announcements weren't too loud and didn't come in thru headphones. the design of the plane"
Cons: "the tv kept flipping out everytime my row-mate put their elbow on the arm rest."

Pros: "Free high speed WiFi, movies, direct tv, enough legroom, on time, friendly crew, gate area - outlets, wifi, lounge"

Pros: "We boarded right on time and the boarding process was smooth."
Cons: "Our flight was delayed three hours because of air conditioning malfunctioning on the plane. We sat on the tarmac for almost two and a half hours, and it must have been around 85 degrees on the plane. There was a lot of miscommunication about whether we would be switching aircraft. They finally told us to deplane because we were probably going to switch planes. After 15 minutes in the terminal, we reboarded the same plane. Got to LA 3 hours late so had to deal with horrible rush hour traffic, which we had hoped to avoid had we taken off on time."

Pros: "The convenience of landing and being so close to home. Only wished there were more flights avail with better times."
Cons: "1) The time of this flight is a bit much. I understand that it is close to my home but I know if Jet Blue adds 1 or 2 more flights, they would totally get booked up. The leaving JFK at almost midnight and then the time difference is horrible. 2)This flight had a child that got sick and we were delayed about 40-45 mins. Totally worth it but it made for an even harder time getting in at almost 630am PR time. 3) The turbulence was horrible. We were warned but so many customers were getting sick. Its was unpleasant to say the least."

Pros: "Seating was good Flight Attendants very accommodating and friendly Flight was beautiful and relaxing"
Cons: "No proper food"

Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."

Pros: "Flight got delayed for over 10 hours and the attitude of one of the reps at the gate was very harsh , plus he kept on making up unesesarry stories to individual clients when we ask him about the possibility of getting on the flight the next day . He was never polite to us made us feel like he was granting us a favour when we approached him to ask about the status of the delayed flight . Because of that delay rather than getting home at the scheduled 2pm on October 3 I got there at 12am on October 4 2017"

Cons: "TSA held me up with a 30 minute bag check so I arrived for an 11:30 AM flight at 11:16 AM. I was told that because I was a minute late they wouldn't let me on even though the plane was still in the runway and connected to the terminal. I asked to speak to a supervisor and the agent disappeared for 10 minutes while the plane took off. I then went to go speak to a customer service agent who wouldn't even look at me while I spoke. She actually started listening to and talking with another agent while I was talking to her. Then when I was finished, she started arguing with me until another agent said "he's not worth it." JetBlue just lost my business."

Pros: "The crew was helpful."
Cons: "Flight was over two hours late. No excuse was given. Original Departure time was 9:30pm. Was receiving alerts beginning from that morning notifying of delays which continued as I waited at the airport that night. This seems to happen frequently and nothing is ever done to make it up to travelers. On the plane, the audio for the tv had static so you couldn't actually hear anything. It doesn't seem like you can turn the tvs off, which is annoying as they emit light, so if you want to sleep you have to deal with the light from your tv."

Pros: "We got to our final destination."
Cons: "We needed to wait for "just a few minutes." The Captain said. Then, no other communication at all and we left over an hour late for a 45-minute flight, no explanation. I hate when they leave you in the dark and aren't upfront. The connection from Emirates to JetBlue we had was almost impossible. Two healthy adults, arriving on time in NYC with two hours to make a connection. With walking as fast as possible and not even going to the bathroom, we barely made the flight. Customs. Change terminals. Go through security again. ridiculous."

Cons: "We had mechanical problems prior to take off. Our flight was delayed for a couple of hours. Once inside the aircraft, we were kept there for an additional 2 1/2 hours before take off. We landed in Fort Lauderdale 5 hours later than the scheduled time. We got home at 5:00 AM. Unexeptable!!!!!!"

Pros: "The people who worked there were professional. The other passengers were nice."
Cons: "The seats, even the upgraded ones, didn't recline sufficiently to let my head drop back. This meant that for a period of four plus hours, I was stuck in an incredibly uncomfortable sitting position -- tilted slightly forward, via the placement of my head. And it also meant that the only way to try to sleep was by pitching forward over the tray, hunched forward in a way that didn't allow me to breathe fully. I tried slouching down, and it didn't help. The way that the lumbar was positioned also pushed me forward. The pillows were too small to lift my head much off the tray. Perhaps it's my height and weight. If I was shorter or taller or thinner, my options might have increased. Regardless, if the airlines are going to squish us together, they might consider how to give us some flexibility with regards to placement of back rests, like we have in cars -- adjustment of lumbar curve."

Cons: "Too cold and noxious fumes prior to take-off which was delayed nearly 2 hours."

Pros: "Comfortable seats. Good selection of movies."
Cons: "The crew was rather lazy. It was a long flight. Came through once to offer snacks and drinks then back again immediately to pick up trash when u just received your snacks. Then never offered water or additional items for rest of flight. Of 3 flight atttendants they sent one person to do the final cleanup while others stood around. Waited at gate after boarding for almost 2 hours so the catering truck could replenish the plane so u would think they could be more hospitable since our flight was not full."

"Flight was overbooked and we didn’t leave on time."

"It was just ok, flight attendants seemed tired and annoyed, they were not pleasant and welcoming."

Pros: "Crew was friendly"
Cons: "Entertainment / TVs were not working"

Cons: "Internet and plane was small and old"

Pros: "The cabin was clean and the crew was friendly."
Cons: "Better snacks. Chips or mini cheese platter"

Cons: "Delayed for hours on runway"

Cons: "Wearing a mask was difficult."

Pros: "Very controlled and safe Covid procedures. Outlets and screens at every seat."

Pros: "Felt very clean and so glad they are not selling every seat"

Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."

Pros: "Everyone was great."
Cons: "Nothing"

Cons: "Boarding crew not very friendly"

Pros: "I always have a consistently good experience on Delta. Everything was great."

Pros: "Quick and easy boarding and departing. Wonderful and friendly staff."
Cons: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."

Pros: "Exit row seating for no extra charge"
Cons: "Seat mate not friendly"

Pros: "The crew was amazing"
Cons: "Other travellers where rude"

Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."

Cons: "The check process was ridiculous. There not enough room in the box for me to explain my experience but the ticket agent lied to me, said he couldn't take my bag until I got a paper receipt and boarding pass from a kiosk despite having had pre-paid for my bag and digital boarding pass. 25 mins wasted"

Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."

Pros: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Cons: "Reclining seats"

Cons: "Terrible"

Pros: "We landed 45 minutes ahead of schedule."
Cons: "Boarding was rushed and we left the gate late."

Cons: "There was a dog barking the entire time that disturbed everyone."

Pros: "The crew was attentive."
Cons: "Games on the tv were okay. Tetris would be a nice addition."

Cons: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."

Pros: "The crew was nice"
Cons: "The food"

Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."

Cons: "N/A"

Cons: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"

Pros: "The food and the treatment"

Pros: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Cons: "Virtually no food options."

Pros: "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Cons: "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."

Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."

Pros: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Cons: "Nothing. Flight was perfect."

Cons: "I was the very first person in line for Zone 3, and they automatically told me I had to gate check my bag, which would mean adding at least 20 minutes when I landed. I took it on the plane anyway; and there was PLENTY of space in the overhead compartments. This feels like I’m being treated as a second class citizen because I was unwilling to be nickel and dimed for seat or boarding upgrades. It’s infuriating"

Pros: "Comfy on time and personable. Food was good too. Thank you."
Cons: "It was all good."

Pros: "Flight attendant was nice. She changed my seat to the front cause the guy behind me was kicking my chair."
Cons: "They cancelled my flight from the day before and when they rebooked my flight, they could of gave me a better seat."

Cons: "Got put on standby despite having purchased my ticket over 1 month in advance"

Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."

Pros: "Nothing."
Cons: "Flight attendant late arriving to his job causing a 30 minute delay in boarding. Desk staff at airport seemed more interested in their own conversations than helping passengers . Fight attendants seemed uninterested in their jobs and lacked warmth. 45 minutes late arriving in Kansas City no announcements from captain"

Pros: "Kept on time."
Cons: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."

Cons: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."

Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."

Pros: "Wheeler chair service is available"
Cons: "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."

Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."

Pros: "Love Delta and their attention to customer service. They make you feel overall that they value you as a customer."
Cons: "My seat was broken and when the seat in front of me reclined, it was very uncomfortable. I was just thankful it was an 1.5 hour flight and we didn't get stuck on the runway in NYC like my last two flghts."

Pros: "Clean, pretty roomy (Delta Comfort)"
Cons: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."

Cons: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."

Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"

Pros: "Crew remained positive and apologetic for the long delay."
Cons: "Lack of notice that there was no Pilot, maybe let people know so we can be less stressed about leaving as well as arriving on time when others depend on you to."

"Tv on the plain"

"The entertainment could have been better"

"8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again."

"I really wish American offered some type of free messaging."

"AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile."

Pros: "Quick flight"
Cons: "Nothing"

Pros: "Lack of communication"
Cons: "Horrible customer service"

Pros: "Boarding was ok"
Cons: "No entertainment screen and no free wifi. They let you sign in to their entertainment on the phone, but first of all the screen is small and it drains the battery of the phone and not comfortable. It would be great to have screens in all airplanes. Also, they give a pretzel and a bottle water, no other snacks and soft drinks are available."

Pros: "El tiempo de llegada, aterrizamos 40 min antes de lo esperado"
Cons: "Deben poner a los pasajeros que son impertinentes juntos"

Cons: "Better customer services"

Pros: "They offered some entertainment"
Cons: "Took no caution with coronavirus. Packed the plane with the seats full and all rows filled. I was not expecting this especially since my flight was not cheap."

Pros: "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
Cons: "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."

Pros: "No one within 6 feet of me."

Pros: "Flight was on time. Good movie selection."
Cons: "Crew ran out of toilet paper in one bathroom with over an hour left on the flight. It seemed like they just didn’t care to replace it and said they were out-either way, not a good look. Plus tiny screens and tiny seats."

Cons: "The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing."

Pros: "Nothing"
Cons: "Flight status"

Pros: "Lovely crew!"
Cons: "The landing was rough!"

Cons: "Seat was very hard and uncomfortable"

Pros: "Comfy seat, great entertainment options"

Cons: "Delays"

Pros: "I observer th crew at this flight were very friendly and helpful, unlike my previous flight in the past years."
Cons: "Keep it up!"

Cons: "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"

Pros: "Friendliness of crew"
Cons: "Offered more of an incentive for the inconvenience"

Pros: "The crew were nice and accommodating."
Cons: "The seat was not comfortable, my back was hurting from a very short 2hr flight."

Cons: "All Excellent"

Cons: "It was an overbooked packed early morning flight with International passengers partnering with the flight. Everyone had bags and no one woukd check them to rhe final destination which caused delays. This was the only issue."

Pros: "Good crew"
Cons: "Delays and made to check bag"

Pros: "Yes"
Cons: "ages they don’t came"

Pros: "Arrived on time"

Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"

Pros: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Cons: "Not flying AA"

Pros: "No delays"
Cons: "N/A"

Pros: "The fight was fantastic."
Cons: "Baggage claim took an hour"

Pros: "Terrible customer service."
Cons: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."

Pros: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Cons: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."

Pros: "The Pilot still got us here on time, even though we took off late"
Cons: "The flight attendant in my section was sharp & cranky. We never recieved snacks."

Pros: "Nothing"
Cons: "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."

Pros: "The boarding process was great and speedy. They had us all on the plane and we were pushing back prior to the take off time because they already had us all on board. The flight was smooth, and we landed in Charlotte early. Can’t beat that!"
Cons: "The crew felt a bit standoffish and I felt like I couldn’t have asked them something if I wanted it, which, thankfully I didn’t."

Cons: "I was traveling with the exact same size suitcase I’ve probably traveled with as a carry on for at least 50 prior flights, and the boarding agent insisted it was too large. I am a very petite woman, and so when I carry a normal size bag, it can look large by comparison to my body. Further, the flight was 1/3 empty and had plenty of overhead space even once the plane was completely boarded. I am sorely offended based on the discrimination I suggested simply because I am short of stature."

Pros: "We had two medical emergency on board so the flight attendant took care of them really well"
Cons: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"

Pros: "The crew was very nice and helpful"
Cons: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."

Pros: "I was not seated with my husband when we were given our tickets and they were gracious enough to give us exit row seats by each other."
Cons: "As we were boarding the plane they told us that we needed to check our bags. No other explanation was given. I brought a carry on so that I didn’t have to check my bag. I thought maybe it was because there wasn’t enough overhead space, but as we got on the plane the overhead bins were very large and extra space was left as they began to close up the bins for take off. It was extremely annoying and I felt I was given no choice."

Cons: "New cheap fare is honestly offensive trash."

Pros: "Nothing"
Cons: "It's AA, never again"

Pros: "Pulled from get on time. Short hold on runway. Easy landing."
Cons: "Still arriving in Washington where we have no gate. Being on time stinks because you still sit on runway. AT the destination. I would focus on quicker turn around and less accommodation of highly variable flight times in tight NE corridor"

Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."

Cons: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."

Pros: "Entertainment and seats on the plane"
Cons: "Crew was not very polite, looks like they don't like their job, boarding was very slow and confusing, who ever was directing at the door did not have a speaker, passengers were looking for information and no one had an answer. Check bag stands outsides, those guy don't have any maners, they talk to people in Avery disrespecful way"

Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."

Pros: "NOTHING"
Cons: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."

Pros: "The seat is reasonably comfortable. One of the flight attendants was full of smiles and very friendly, which was so nice."
Cons: "The audio jack for the entertainment system was not working. The food was basically only a cup of beverage and mini pretzels."

Pros: "Nothing"
Cons: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."

Cons: "Sitting on the tarmac for an hour before takeoff Cramped seats No beverage service (supposedly, because of turbulence, although other airlines have not let turbulence stop them from serving food and drink)"

Pros: "Well located at LGA (NYC) with it own section of gate doors that is just Air Canada. Multiple flights leaving where EXTREMELY delayed, the staff put on their thinking caps, they started putting people on standby so most customers leave on an earlier flight! I was located in an extra room chair (free) due to this adjustment of delayed flights and was a great experience."
Cons: "It’s the usual BS that you get at airports....TSA is always insane but honestly it was better than I thought l."

Pros: "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."
Cons: "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."

Pros: "New plane!!"
Cons: "No WiFi"

Cons: "Sat on the tarmac for 40 till we pulled out n to the gate."

Pros: "I appreciated having my seat changed and arriving to my destination safely."
Cons: "The fact that there is NO bottled water on the flight and only "tap" water from a plastic jug. As a kosher consumer, I was unable to drink the water from a kosher perspective and I never drink tap water anyway! I found the staff to be less than friendly until the flight was over. Our flight was cancelled and we had a longer wait for the next flight. I missed an evening appointment due to this cancellation. I never understand why the back of the plane doesn't board first, other than first class."

Pros: "Flight attendant very pleased"
Cons: "Can't use the entertainment, the jack to connect the headset was broken"

Pros: "The crew was exceptionallly good. They knew the passengers were annoyed because of the delay in takeoff and they made it up to us with Extra care and attention. Very pleasant people"
Cons: "The flight was about 40 minutes late taking off."

Pros: "We arrived early in Toronto . Excellent Service"

Pros: "Overall a great experience."

Pros: "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"

Cons: "Flights all evening were cancelled. I was just going for a weekend and they couldn't reschedule me until the following evening. I couldn't go on the trip because of these problems. I was in the airport for hours with two young children and they did not do much to help me reschedule quickly."

Cons: "Terrible experience. I bought 2 tickets for my parents from New York to Shanghai a month ago. But on the day of flight, Air Canada refused their boarding, stating that they did not have Canada visas, the fight would transfer in Montreal which needs Canada visa. I had never heard about it and it was never mentioned when I booking the tickets. I called the first customer service who was rude and not helpful. Finally, I found out that my parents had to transfer to Toronto, which does not need a visa. But in order to make the change, I had to pay Air Canada extra $1180, which were more expensive than the tickets self. At that time, I had no other choice. I am really upset. I want to warm all Chinese who don't have green card or Canada visa that do not buy tickets from Air Canada. Their customer service told me that they did not have the obligation to list this kind of information on their website. So if you choose Air Canada, you lose your money and deal with all the hassles by yourself. I will never use Air Canada in my whole life again."

Cons: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."

Pros: "Good price"
Cons: "Horrible customer care"

Cons: "We were told our flight was delayed due to weather, and then due to mechanics. The weather was fine in both new york and toronto those days, and other toronto flights left on time. we ended up being delayed 6 hours in the airport, and other flights still went out ahead of us. furthermore, because our flight was delayed, they didn't seem to prepare for the new departure time, and we were held up for almost an hour on the runway before being able to take off, and almost 30 minutes on the runway once we landed too. better planning and customer service needs to be required in these situations."

Pros: "Delays"
Cons: "Delays"

Cons: "My flight was delayed by 3 hours, no information was provided on the delay and further delay at the gate waiting for the crew."

Pros: "Nothing"
Cons: "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"

Pros: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."

Cons: "Long delays"

Cons: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."

Pros: "The customer service reps were pleasant."
Cons: "Our flight got delayed 7+ hours but we only found out one to two hours at a time. Our return flight was flat out canceled and so we were only able get a flight 4 hours after the original. They did nothing to compensate the passengers at all, claiming it was not their fault; it was due to construction. Construction which has been underway for several weeks and they were well aware. If you know there is going to be construction at the airport perhaps adjust your flight schedule accordingly and don't sell as many flights as when there is no construction?"

Pros: "Terrible experience with delays and cancellations and waiting times for customs. I felt like it was groundhog day. Had to leave the airport back through a massive line in customs after my flight was ultimately cancelled. They are doing work on the runways, weather, whatever. Seems some flights could leave especially those that were not Canadian airlines. This has happened on more than one occasion and the airline handles it very poorly with little communication. Will not fly AC again if I have the choice"

Pros: "The fact that I called in the a.m. and they rebooked immediately, no charge."

Cons: "Was not on time, old air craft."

Pros: "The most outstanding part of the trip was the Check-In Agent. My original flight was cancelled and the very lovely lady at Check-In was so nice, very professional and just gr at to work with. On the whole AC is just, well, better than average and a great outlook on the people perspective."

Pros: "Air Canada sucks! Rip off artists. Service is poor and price gauging is rampant"

Pros: "Im not impressed with air canada. Every time I fly with them there is ALWAYS a delay. I understand that they cant help weather. But when your flight gets delayed over an hour due to their own computer system failing on the way to newyork and to not be compinsated at all its not acceptable. Even on my way home from newyork we were supose to board at 7:55pm and ended up boarding at 9:40pm. they decided to pick and choose people to be boarded on the earlier flight that was right before mine. Not at all fair. I used my whole 30 minutes free wifi (that cuts in and out constantly)before we found out about the delay then I was left with nothing. Not cool when you cant contact anyone. Also REALLY ANNOYING. and the staff are rude if you ask them anything. Then on the plane i wasted 5 bucks trying to buy wifi since you guys dont even have it on your planes for free like delta does. Even then you pay for the worst wifi on the planet where your messages take a half hour to go through and over my whole hour and 10 minute flight i had 3 messages because of your horrible gogo wifi. Waste of money. Overall this whole air canada experience made me want to rip my hair out and stressed me out to the point that I dont want to fly again. I will more then likely not fly with you guys if it can be avoided"

Pros: "The gate personnel at LGA did the best they could under the circumstances."
Cons: "Air Canada canceled this flight which was already delayed 2.5 hours and failed to notify any of us passengers who were waiting at the gate. We only found out because a passerby mentioned it."

Pros: "No issues on the flight to our destination."
Cons: "Our return flight was delayed due to maintenance issues and then cancelled after 2 hours of waiting. We got re-scheduled for a flight due to leave 5 hours from when the flight was cancelled. We stood in line to get on an earlier flight (there were 3 earlier flights) and got wait listed on one. Thankfully, we got on that flight however, we were in the airport for 8 hours from 8am to 4pm for a 1 1/2 hr flight. Our original flight was supposed to leave around 10am. No flight re-imbursement was issued to us, and we only received lunch vouchers after we asked for them."

Pros: "Everthing was smooth and on time"
Cons: "Nothing specific"

Cons: "waiting a long time for some one to take us down stairs in the wheelchair to go to wash room ,and to collect our suit cases, and there was no wheelchair at the Plane exit door we have walk half way before we get one part way again, that when we wait very long she have left me and walk down stair, until a nice lady came and take me and let me went to the washroom and get our suit cases and take us to our passenger pickup. Every thing else was good. Thank God for a safe flight to and from I love to fly with AIR CANADA CHARLES GRAY"

Pros: "People that helped us were personable"
Cons: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."

Pros: "Flight was delayed several hours with no compensation given"

Cons: "Cancelled flights and delays."

Pros: "Left on time, arrived on time."

Cons: "Terribly slow security lines. Terribly slow custom lines with no one asking:"Does anyone have a flight they need to make soon?" to the line to get those folks rushed through. Left 20 minutes late due to 14 people stuck in those lines. Airplane sat 1 hour and 15 minutes on tarmac at Laguardia waiting for a gate. We were behind other planes waiting for a gate too. Once out of plane, tough time getting up to the terminal as the terminal was so crowded. Will avoid Air Canada and Laguardia like the plague."

Pros: "Nothing"
Cons: "I booked a flight for 8pm on Friday 7/29. Night of 7/28, I found out my plans changed and wanted to try and find an earlier flight. I called the help line and waited on hold for 1hour and 45min. The man I spoke with was able to move my flight to 12:50p for $200 change flight fee and $207 ticket difference. I arrive at the airport for this flight only to learn that the man last night moved my flight to the next day, Saturday 7/30. After over an hour of waiting and pleading, the check in attendant was able to get me back on my original flight and return the monies I paid for the seat change. However I had to wait at the airport for 8 hours until my flight, after wasting 2 hours on the phone and another hour at the check-in desk... 11hours total. THEN, they cancelled my 1:30pm return flight and could only get me on an 8pm flight, so another 8 hrs of waiting around. Customer service was terrible throughout. Will never fly this airline again"

Pros: "Nothing"
Cons: "Cancelled flights, delays, no refund option so I had to wait 15hrs to get to a 1 hrs destination. Then they lost my luggage so my mini weekend away turned into a disaster. I basically wasted $1,000 for a nightmare trip. If they would've just issued a refund in the beginning I would've been fine w the cancelation."

Pros: "Food is good"
Cons: "Late again, in the last 4 flights over the last 5-6 weeks I was on time once. Two of the last 3 flights you lost my luggage and both times I was told I would have it late in the day or early evening. 3 weeks ago I received it 36 hours later and yesterday I got it the next morning. 3 weeks ago the overhead lights did not work in almost the entire plan. Yesterday, my movie kept cutting out and the guy next to me and a few others too. I got so frustrated that I shut it off."

Cons: "Good"

Pros: "Everyone was nice and the seating area had room."

Cons: "It got cancelled and the service was horrific"

Cons: "My daughter got destroyed by a cup of coffee a passenger behind her was holding when turbulence struck quiet bad,neither he or the airline apologizes for either."

Pros: "We arrived ontime."

Cons: "LONG DELETED !!!!!!!!!!!!!!"

Cons: "To start, this flight was overbooked which I understand is a perfectly normal aspect of flying. However, the seats on this airline were so close to one another my legs were hitting the seat in front of me. I'm a thin 6' tall man, and I was uncomfortable the entire time. I've flown Air Canada many times but I've never experienced such a cramped seating experience with them. It was as if they added an extra five rows to the plane."

Pros: "Well I like the that I was allowed to pre board because I had a 1 year old with me."
Cons: "My one year old was a lap baby. There was virtually no space between the front seat and mine. This made flying very uncomfortable for both me and my daughter."

Cons: "Not a fan of using a phone for entertainment"

Cons: "Either passengers wear a mask or not. What’s the point of making announcements regarding wearing your mask when the staff does not enforce it? Also, not sure why the Wifi went out midway through the flight. Get your act together United!"

Cons: "It was a mess from start to finish. Ridiculous lines. Ridiculous covid rules. They have us all shoulder to shoulder in tiny waiting areas then suddenly we get on line to board and have to stand six feet apart and then on the plane we are squashed all together anyway. It’s all so stupid. Not having the ability to get a boarding pass from the online app or printed made me have to wait in a line 300 people long to access the kiosk and then half of them were down. Then another line maybe 500 people long just to be allowed up the escalator to where there is another line to go through exuding checks. Nuts!!! My flight was an hour and I spent three hours online getting to it!!!"

Cons: "Terrible process for check-in. Unable to check in online for basic economy. If issue is with a bag then have customer take picture of carryon"

Pros: "Typical flight"

Cons: "The service in Newark airport"

Pros: "Boarding and disembarking were very smooth and the crew was very nice."

Pros: "Nothing"
Cons: "We had to change flight to West Palm as there was an engine problem. We had to turnaround from the runway. How plane wasn’t inspected since it arrived in Newark yesterday?"

Pros: "Plenty of free seats to maintain distance. Quiet plane"
Cons: "Vegetables, salad"

Cons: "Better entertainment options. Wasn't prepared for using my own device and I didn't have Bluetooth headsets."

Cons: "There was no proper social distancing and safety measures followed. The plane was packed and the flight was almost an hour longer due to excessive cargo according (to the pilot)."

Pros: "What mede this trip so poor was that the agent at the desk informed me that as I was boarding the plane my carry on suitcase had to be checked due to limited space in the overhead bins. This is the same carry on that I have stored in overheads on literally over 100 flights including a United flight 4 days earlier. I was the approximately the fith passenger to board in group 3 and after I let her check my bag I walked on to the plane to see not only was it only one quarter full of passengers, most of the overhead bins were completely empty. So I had to go to baggage claim to get my checked bag after we landed which took almost 40 minutes. Very frustrating!"
Cons: "See above!"

Pros: "The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight."
Cons: "My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR."

Pros: "NOTHING"
Cons: "I was not allowed on the flight despite spending two weeks planning and calling and organizing to get my emotional support animal onto the plane. After booking everything on the advice of airlines and agents they all gave me blatantly incorrect information and after admitting they were in the wrong would still do nothing because apparently nobody is responsible when I booked through an online agent (also done on the advice of lufthansa). I will be making sure someone provide compensation and takes responsibility for the monetary, emotional and time consuming disaster that has transpired. Thank you for nothing."

Cons: "My confirmation number did not work; originally my flight appeared to be through copa but then it was clear that it was part of the way on United and part of the way on copa; Was unable to check in for flight before getting to the airport; first flight was very delayed and connecting flight was not acknowledged in the delay - in other words, I was going to miss the connecting flight but was unable to get any information about re-booking; waited in the airport for 6 hours then boarded the plane and sat on the plane for 3 hours, then was told flight was delayed until the following day; eventually did take off 22 hours late; when I arrived in Quito finally my bag did not make it; they did not deliver my bag to my hotel as they said they would in the airport, instead I had to go an agency and pick it up. I missed a day and a half of seeing a dear friend I was coming here to visit and nothing can make up for that. Overall, terrible experience."

Pros: "The crew on the flight was very nice and I like that they fed us multiple times."
Cons: "When at the boarding gate, the staff forced me to check my carry on because they said it was “too big”. But I was on a flight before hand that was much smaller and it fit in the overhead space there. When I try to tell them that it fit in the last plane and I fit it in the example been, they still made me check it. I believe they just picked me out for no reason. It was ridiculous and the lady was very rude. The crew on the flight was very nice and I like that they fed us multiple times. Also, the flight was very cold. Even with the blanket and cardigan, we could never get warm."

Pros: "The flight attendant was nice and helpful."
Cons: "There was not much legroom. Especially when the person in front of you reclines. The menu stated they had craft beers. They did not. The Entertainment system is very old. My iPhone 7 has a larger and better quality screen. Not to mention it is based on channels like a TV so when you turn the channel it changes the already playing channels. At least Delta has large touch screens so you can choose what you want to watch and watch it from the beginning. The flight was late and one of our bags did not make it on the flight. We were happy it was on the next flight."

Cons: "United Express flies out of Terminal A at Newark (EWR) and routinely they do not have Precheck lanes open. Despite flying on the Saturday after Thanksgiving they only had one mixed security line open. When I asked TSA they said they simply weren't staffed to have a Precheck line open. Everyone was working diligently but this happens every time we fly United out of Newark. Traveling with 2 small children it is incredibly frustrating to have to go through the full security line, take off our shoes, and take all of our electronics out of our bags."

Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."

Cons: "I had booked seat 16C and checked in with that seat. It wasn’t until I was boarding, when I was informed my seat assignment had changed. I asked for my original seat back but was told by the gate agent that it was taken, for unknown reasons. It turned out, 16C remained empty for the entire flight. Flight crew said they did not know why the seat assignment change. I suspect it was done so that the passenger in seat 16D would have the row to herself. I would be very hesitant to fly United again after this treatment."

Pros: "This was a direct red eye flight to Madrid"
Cons: "I paid 1308$ for the tickets, I wasn't expecting first class experience but honestly I was just shocked. First off the flight attendant was so rude, whenever I asked for something or said thank you she would just stare at me and not respond. I mean I get it, it's a red eye flight I wasn't expecting anyone to be chipper. But honestly that was especially rude having to deal with her for the 6 hour trip to Madrid. Second the food was especially disgusting. The chicken was in this white sauce that looked like discharge and if taste like rubber. The bread was hard to bite into. Everything was so stale and tasted so bad I wondered how long they had that food sitting there. My last trip to Europe I flew Swiss air to Italy they had the best customer service and the food didn't taste like I was eating cardboard in jail. I am never flying united airlines to Europe again. It is too long of a trip for subpar service."

Cons: "We arrived at the Newark Airport 3 hours before our flight, arrived at our gate, as designated, 45 minutes before boarding. Nowhere around the gate, on any monitors, did we see our flight number posted. Three airline attendants, at three different desks, at our gate were all talking at the same time announcing flights. I heard our flight # announced once. My husband asked one of the attendants about our flight and they said it was delayed an hour. That was BS. We nearly missed our flight because it was boarding at that time."

Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"

Cons: "We were an 1hr and 40mins late. It would have been ok but the pilot and crew did say why. United kept me informed by using text messages which were great. They had us sitting down and water could be given until the flights starts but 1 st class recieved all the accommodations which i unstand that is why you pay for 1st class. But honestly the crew could accommodate a class of water to a few passagers. The pilot didn't have to wait 40 mins to let us k now we were waiting on maintenance to sign off on their form. Some of the passage obeyed the rules by turning of our phone. I turn my phone back on when i heard a passager say maintance was required. I would say flight was good sits were smaller than last August"

Cons: "Flight delayed over 4 hours. When I spoke to the person at he gate when we had to deboard, She was patient in explaining but didn't seem like she wanted to answer my questions in front of everyone else. I walked over to the United customer service desk. Wow. No sense of empathy whatsoever. They gave me the answers to my questions but I almost felt like I had done wrong asking what my options were. Never had an issue with Lufthansa. United customer service is a different story. I will try my best to avoid Lufthansa flights operated by United from now on."

Pros: "There was nothing I liked about the flight"
Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."

Cons: "Mechanical problems caused a delay in departure. United Airlines put us on another TWO flights to get us to our destination. Arrived almost eight hours after originally scheduled. Traveled across the ocean to witness and perform my niece's wedding ceremony. I am the priest who is marrying them and conducting the ceremony and the whole wedding was missed and ruined. All this travel for nothing. Very upset and dissatisfied that United airlines did not put us on a different airlines in order to ensure my timely arrival. No attempt was made to rectify the situation. This was not the itinerary I paid for! In my original schedule, I would have had plenty of time to arrive in Dublin, pick up my rental car, proceed to the hotel, get dressed, drive to the wedding site, and perform the ceremony. Because of my absence, the ceremony could not take place and everything is ruined. United Airlines could have at least offered some kind of monetary compensation or travel voucher to apologize for their mistakes. Will not travel with them again. Very very dissatisfied. Will make sure everyone knows how their issues affected my travel and tell others not to travel on United. What a terrible way to start our journey. This confirms the horrible reputation that United has earned in recent weeks in the media."

Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."

Pros: "Food was very good, almost restaurant-level. Wine selection was good as well"
Cons: "While on the plane at the gate, had to wait 20 mins for someone to hang my jacket (had to ask and the person came back 5 mins later) despite the fact that the attendant immediately checked on the guy next to me when he sat down, who apparently had status with United (attendant ignored me). I guess a $7,000 fare doesn't warrant special attention. I had to ask the same attendant for other items at times, but he'd forget and I'd have to ask someone else. Also, the seats were decent yet a bit crowded IMHO. I'm 5'10" and my feet were crammed up against the front of the space when fully reclined. The width of the seat area was a bit tight as well. Finally, they have 2 heads (toilets) that serve both the business class section ( maybe 50 people) as well as the front of economy. One of the pilots was waiting at the same time as me and agreed that it was a pretty questionable layout for the number of seats covered. All in all, not my favorite airline and nothing on this trip so far changed that view."

Pros: "Boarding was organized properly by line per zone"
Cons: "Aircraft was old, and dirty, seats were old and cramped, and did not recline, bathroom was smelly and dreary. This is typical domestic flight equipment on an international flight. As usual, mediocre to pathetic in comparison with European and mideast airlines."

Pros: "It's was a straight threw flight."
Cons: "The flight was delayed on the way there and on the way back. I checked the flights to see if they where running on time they said they where. Then I'm told the flight was delayed first 15 min then an hour. The Flight back was even worse the flight was suppose to leave Saint Louis at 3:30 to Newark was delayed 2hours and 50 minutes I checked the flight status said it was going to be on time. If I had know it wasn't going to be on time My son wouldn't have had to wait at the air port as long as He did"

Cons: "When all the passengers, who book the flight, cannot be accommodated, the airline should not allow booking for that flight. Having a ticket and a boarding pass to board my flight, I was still told (and was not asked if I would like to do this) to take another flight route, which would take me to my destination 5 hours later than my booking time. The complimentary vouchers is not always appreciated when the passenger is already exhausted from previous flughts, and then is told to spend additional time at the airports/flights just because the flight went overcapacity. I wish the flight staff had asked if anybody on the flight was willing to volunteer for a different flight, instead of just making the 4-5 passengers take this alternate route, all because of the overbooking. Also, the flight gate as mentioned on the boarding pass was not accurate, and the only way a passenger can come to know of the change, is if the passenger makes an effort to go verify this information. IMO, the airline should make an announcement, at the least, at the gate mentioned on the boarding pass that the gate has changed."

Pros: "I liked the new, immaculately clean plane that appeared to have more leg room between seats, which also appeared to recline more than my recent United Flights. Other rows appeared to be quite comfortable. I don't like the only flight options into Aquadilla to be so late at night. There is enough of a demand into and out of this airport to have at least a few daytime flights."
Cons: "After having changed my seat and choosing the last row, I realized that those seats had been squashed into the remaining space in the cabin. It did not allow for as much leg room as other seats and being the last row, the seats did not incline. My own fault for selecting this row however, I wish it had been mentioned when I made the selection. Also, the entertainment was only available through an APP on one's Smart Phone. This assumes everyone has a smart phone, the correct plan and the knowledge to use said app. Too much reliance on technology when the "old way" worked just fine for more customers. The Crew was fantastic......very accommodating without being over bearing."

Pros: "Was an easy flight and staff was pleasant and efficient"
Cons: "The gate crew stopped the last 40 people from bringing on their carry on bags... of course I was the first person of the 40. When I got on the plane... there were numerous EMPTY overhead bins and further, my bag would have fit comfortably under the even more space seat in front of me. I plan my travel carefully so I can bring on the plane. They were wrong for gate checking without asking the crew ON the plane. All 40 bags would have made it. BS. Flight delayed awaiting for another crew member. Snack was mixed bag of "stuff". Would prefer a choice of name brand snacks or nothing at all. Wifi should be free. What does it cost them?"

Pros: "Nothing"
Cons: "I am a school director and had a very important meeting, that's why I had to get to my country and I almost lost my job for losing my flight due to the airline's ineligibility. I did not like the fact that, I didn't know were to go because it was too crowded. every time I ask them to help me, they ether not answers or did not know what to tell me. Every one seen to be very confused. They have very bad costumers service. I even cut myself wile trying to put the bag into the square that they now have, to see if it can go into the airplane. I was very surprised that they didn't even excuse themselves for the inconvenient... this was a horrible experience... don't think I'll ever take this airline again. They have no organization."

Pros: "Honestly, nothing for this flight. Delayed, rude crew, seat assignment mess up, etc."
Cons: "No food in a previous 4 hour flight, plus being early at gate, plus travel to airport. A lot of time without eating, expensive flights and no food. As a matter of fact only 1 tiny bitty snack for the entire flight. Very uncomfortable plane! Asking to pay for entertainment Direct TV, are you kidding me??? Those tickets are not cheap and you can't provide entertainment? Charging for everything extra is outrageous. Crew was a bit rude. And the people at the counter at the gate -very rude and unhelpful. Flight delayed on Christmas night and no refund for all that time wasted without being with the family. I had seats together with my husband and then seats were removed, asked to see an agent when printed boarding pass and then got separate seats. You are a joke and do not respect the money we pay and prearranged seat assignments. United you are a terrible airline, please strive for better customer service. You charge a lot."

Pros: "The people at the gate and on the plane were nice. But I flew United Airlines not Lufthansa."
Cons: "Really sad that you have to pay extra money to watch the monitors on the back of the headrest for a 2.5 trip. That's crappy. And then there is a point when you're out of the Directv Range. We're paying more for flights and then they have flight waitresses trying to monetize the time you're in the air. And when I was checking in in Berlin this guy was asking me a ton of questions, but didn't ask the next 5 people any questions. When I stared at him he started asking others questions. It's really none of your business why I'm going somewhere or what I'm doing. These terrorist attacks are giving people authority they have no business having."

Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities but mine didn't work on the return flight."
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer. Attendants on my United Airlines leg was phenomenally more professional. Makes for a much happier passenger. Plane temperature was freezing on the return flight to LAX and oppressive on the flight from LAX to Auckland."

Pros: "Crew members were very helpful to my mum who was a disabled wheelchair passenger while on flight."
Cons: "After my mum reached her destination she was assisted outside of the plane and made her sit outside for more then 1 and 1/2 hour. She kept on asking for help as she was a wheelchair passenger but was no response. Finally after she called another passenger to go and ask for help for her somebody who was apparently on a higher position came and assisted my mum. Very very disappointed for the way she was handled as a wheelchair passenger. I had specifically called and had spoken about her attendance and was assured that she would be in good hands. Totally disappointed with the service."

Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("

Pros: "Crew was friendly and efficient."
Cons: "Flight was delayed coming in from Oslo, so boarding was pushed back due to customs clearance of the plane. TVs weren't working properly and needed to reboot before take off. Then while viewing movies, there was constant skipping throughout the flight. Then after landing, we sat on the runway for over 40 minutes waiting for a gate. Leg room not great. Overhead compartments were too small for the average rolling carry on so I was forced to check my bag at the gate, and then deal with baggage claim at LAX."

Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."

Pros: "My flight was overbooked, and I was in one of the later boarding groups. When I got on the plane, someone else was in my seat, and apparently had been told by the crew to sit there. There were no extra seats visible. Clearly upset, a very nice flight attendant brought me back to the galley and chatted with me (not reacting negatively to my less-than-stellar attitude given the situation) while another went to "handle it." Not sure what magic she worked, but I ended up with a window seat in an exit row with lots of leg room. An unfortunate situation was handled very well and I'm really appreciative!"
Cons: "I couldn't get the WiFi to work and my seat didn't recline (because it was an exit row)."

Pros: "At least they were able to get us on the next flight."
Cons: "Security lines at Newark took us an hour and 45 minutes so we missed our flight. The lines were crazy and there was no security. People were cutting ahead and fighting. It was like survival of the fittest. Then when we got rebooked the boarding passes wouldn't work and we had to be last on the plane. The male flight attendant was rude even to my 7 and 10 year old who sat alone because there were no seats together. My 7 year old didn't know what tray table in the upright position meant and the attendant was giving him a hard time instead of just helping him."

Cons: "My flight was cancelled, then had to find another flight, everyone was rude. Finally found a flight, then had a delay twice. Had to stay there all day! So I didn't get to fly into Syracuse. I had to fly out to Ithaca and family memeber had to drive 2 hrs in the snow to pick me up. Flight attendant was rude, and she even stated that she was tired because of the delays and it was hot in the plane and she didn't serve any beverages for the reason of the weather ,which there was nothing. I'm so upset with all this! Didn't get a discount or nothing."

Pros: "I love the check in process!! You go to a kiosk and print your boarding pass and luggage tag and then just go and hand in your bag to an agent. Soooo easy. Then no ones in line forever. I was very impressed with the little extra amount of leg space that is not always on most planes. The flight wasn't very full and the crew was kind and generous with a couple of us wanting to switch our seats around. The tvs in the back of the headrest definitely kept me occupied watching New Girl. Overall, I was very comfortable and got to my destination without getting upset or angry once...which can't be said for all airlines."
Cons: "The security line for united in Newark was RIDICULOUS! It didn't take very long to get through...maybe 30-45 minutes (which I planned for) but the line snaked through two floors and wrapped through the check in area. It just looked incredibly daunting. But I realize that there isn't really much that can be done about that!"

Pros: "The single best thing was that the cabin lights were dimmed on the way to Raleigh so I could sleep since it was so late. The crew was polite and patient. Getting re-booked for a new flight after my original flight had been cancelled wasn't too bad. Text message updates are helpful (but could use more info)."
Cons: "I arrived into Newark to find out that my flight had been cancelled. I'm still not sure why it was cancelled. Then, I was placed on a new flight that was intended to leave at 8:30pm, but didn't leave until 1:00am. I spent 10 hours in the Newark airport where, even though charging stations were in abundance, wifi was non-functioning. I received 7 text messages, each one with new departure times. I appreciated the texts, but would have liked to have more information about why we were delayed. Communication from gate agents can go such a long way. I spent a ton of money on bad airport food and couldn't work due to the lack of wifi. I never understand why nothing is offered to passengers in return for such delays--whatever happened to food vouchers, etc.?"

Pros: "Nothing. One flight attendant gave me a gingere when I was sick from landing and that was helpful."
Cons: "Compeltly ridiculous that you had to pay for every single thing. I think the only complimentary thing was cranberry juice and water. Paying for entertainment and wifi with seperate fees felt really cheap and tacky along with the plane itself. It was run down and looked and felt even more that way when you're competing with flights from companies like JetBlue where they work to make you feel comfortable and provide free entertainment. We also were an hour delayed and sat on the runway for an hour before we left due to too much traffic over Cuba. It felt as a customer that it was poor planning on the companies part and that that could have been avoided earlier. Companies that put effort into a comfortable flying experience and care about customer satisfaction will be getting my money in the future. United would be my last choice when make travel plans in the future."

Cons: "Extremely long delayed flight and was highly disappointed by the I was treated as a disabled valued customer. They keep changing the departure time's, I was left sitting in the wheel chair for several hours without any attendant checking on me, had nothing to eat nor drink for several hours, due to the fact that the attendants was extremely too busy or unavailable.. Thus far I have not received my compensation for my flight from Newark, NJ, to Atlanta, GA. I am requesting a compensation. Thanks. Respectfully, Cynthia Lopez"