Daily cleaning, installation of cabin HEPA filters on flights from Washington to Verona
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Scores according to KAYAK customer reviews
Pros: "Salmon dinner was the best dish Lufthansa ever served"
Cons: "Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever."
Pros: "Staff was extremely nice and helpful"
Cons: "Check-in Seattle was ill organized and folks cut and groused"
Pros: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Cons: "Food could be better"
Pros: "My seat was next to bathrooms when everyone start using it start smelling too much very uncomfortable sitting there. Food chicken was very salted, they run out of drinks 10 hours flight dinner served at begging no snacks or anything till 2 hours before landing"
Cons: "At least air fresheners in bathrooms or something better so passengers can sit comfortably"
Cons: "The flight itself was good. But the connection wasn't. For this schedule, it is next to impossible to make the connection. The gate that the SEA to FRA flighy arrives at is at least half an hour away from the gate that SEA to MAA leaves from and there is a security checkpoint in between."
Pros: "The flight attendants were friendly. The seats were new. The movie selection was good."
Cons: "The scrambled eggs for breakfast appeared to be powered eggs, or overcooked eggs. The storage bins for the luggage were very small for the middle seats (aircraft was an Airbus A330-200). After several hours of flying, there was trash in the aisles and on the toilet floor. The toilets were dirty and not cleaned. Finally, the toilets ran out of paper towels and tissues with 3 hours to go in the flight, and they were never refilled. The flight attendants put a roll of toilet paper next the sink to use for your hands."
Pros: "Lufrhansa is a fantastic airline"
Cons: "The seat pitch and width were too small."
Pros: "One of the flight attendants was awesome!"
Cons: "I got bit by bugs. I’ve never experienced something like that on a flight."
Pros: "Movie choices were great! The crew was very nice and accommodating."
Cons: "Uncomfortable seats, but that's a problem with every airline."
Pros: "We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable."
Cons: "Very bad food"
Cons: "Seats are tiny and crews English was just okay."
Pros: "Very friendly crew"
Cons: "Rating and bad customer experience shared on web...."
Pros: "The selection of in-flight movies is excellent. That has been my only positive experience"
Cons: "Lufthansa is always late, every single flight I have caught with them has been at least 45 minutes late. Additionally they are very inflexible if you want to make a change to your tickets after purchasing. Boarding the plane is handled very inefficiently and takes much longer than most other airlines. The food is mediocre and the drink cart only comes by every 2 hours or so which is far too infrequent"
Pros: "On time Boarding was convenient"
Cons: "Food Seats"
Pros: "Crew is very friendly, seats are extremely comfortable and good room overall, comfortable flight."
Cons: "Hi, To be honest, it was embarrassing to serve that dish on such a major airline. Chicken with bbq sauce and corn or something like that. Was distasteful I couldn’t take more than 2 small bites."
Pros: "The Entertainment, the Food and the nice and friendly manner of all personell."
Pros: "That was the most comfortable flight I have ever had. Famous German standards of excellence. Everything was just as it's supposed to be. Punctuality, politeness, order - just perfection. Thank you for such a great treatment!"
Cons: "Crew was not nice at all. They would skip us along the way while serving others, or even drop ice on us, and never said sorry once (instead, they would say it's only ice, or if I want 2 since they skipped me already twice when serving tea unlike the passengers around me on both sides). We paid nearly $6k for the 3 of us, but the crew made us feel as if we paid nothing. The entertainment system did not work well, and most of the time the movies refused to play. We were always suggested to restart, and were not even given free access to internet as an alternative. No one ever apologized for anything in the entire flight, it felt like this flight was a favor."
Cons: "Most of it"
Pros: "Everything was generally good and normal"
Cons: "Except the plane was roasting and had no vents"
Pros: "it was quite comfortable"
Cons: "luggage got delayed by 2 days. No dresses to even wear. Plus lufthanse didn't know where my bags were."
Cons: "Leg room was less"
Pros: "Aircraft crew was decent."
Cons: "Seattle to Frankfurt aircraft was the dingiest and most crammed aircraft I have ever used on an international leg. The seats were tiny so much so that some other passengers were not able to fit in! The lighting was gloomy, restroom dirty within the first hour of the flight, no space to keep any magazine or books on the back rest of the seat in front of you, etc. Overall - such a bad experience. Not expected from Lufthansa, especially as I have had great experience with Lufthansa earlier."
Pros: "The view - flying low over the northern extremes of Canada was superb. Thanks to the pilots etc."
Cons: "The flight was late arriving at Frankfurt. I requested a notification to my connecting flight. Crew member frowned, turned away and in formed me, "We don't do that". I ran to the Connecting Lufthansa flight and barely made it on time."
Pros: "The boarding process made it easy to find my seat and get settled in."
Cons: "My seat back didn’t recline. But the one in front of me did. So I was penned in."
Pros: "The staff and food was great!"
Cons: "Seats are very close. Not comfortable when neighbors are big and fake up my space!"
Pros: "Our dinner meal was quite good for airline food. After they reset my TV three times, it worked good."
Cons: "The breakfast left a lot to be desired. Leg room was very limited, especially after the person in front of me reclined their seat."
Pros: "service, good quick flight"
Cons: "late departure in Frankfurt; high noise level of the Embraer plane;s engines; failing AC in the cabin"
Pros: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent, and entertainment was also very good. Most importantly, there was no delay."
Pros: "Food was pretty good except for breakfast. Hospitality is great. Wish there was more access to water."
Cons: "Big passengers sitting near smaller passengers is annoying as they encroach on the limited space that exist and armrests suck as per usual."
Pros: "Our attendents were clearly focused on our needs. Efficient and still very human and kind. A real treat."
Pros: "Big airplane and therefore no turbulence. Food was good for airplane food. Boarding was pretty fast considering the number of people. Didn't have problems finding overhead luggage space"
Cons: "Sat next to the bathroom and therefore repeatedly got bumped by people and carts as they passed. The stewardess was polite but had an obvious fake smile pasted on her face. A bit more honest facial expression would have been more comfortable."
Pros: "Everything! Excellent stewards too!"
Cons: "You lost my luggage"
Cons: "Few choice of movies"
Pros: "The variety and ease of use of the entertainment"
Cons: "The boarding was not at all well organized. There were no instructions about what to have ready and the woman who checked our passports was rude."
Cons: "I really felt the food was not as good as I had on other lines. To help I had the chicken - and the veggies with it were mush as was the spinach with the egg dish - which also did not have much flavor"
Pros: "Thank you for the great experience!"
Pros: "Entertainment options were incredible; great legroom in our seats."
Pros: "Food and beverage service was excellent."
Cons: "Cabin temperature was way too hot. Leg room was too small"
Cons: "A kid next to me keep shifting and kick me and nudge me all the time. His dad was trying to stop him from moving too much but couldn't control entirely. I kept waking up"
Cons: "I was denied boarding. No one told me that my passport had to be 6 mo. to expiration. Why the hell do you even put an expiration date if you're going to deny all travels prior to 6 months?"
Cons: "Food was not satisfactory compare to other airlines like BA Everything was excelent."
Cons: "Everything. No compensation given either"
Pros: "The seats were so comfortable"
Pros: "I liked how generous they were with food and drinks"
Cons: "Free WiFi could have made the flight a lot better"
Cons: "Very nice crew and great food"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Klm's consistantly high standards in everything they do."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Impressive service... amazing crew, very friendly and professional"
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Fast boarding"
Cons: "Slow in refuelling, got us delayed for 40-"
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Great crew, comfortable seating with enough leg room."
Cons: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Pros: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Cons: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Pros: "Amazing crew"
Pros: "The crew was very nice"
Cons: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Cons: "Inflight was better than I expected. But needs upgrading air crafts."
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Cons: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Cons: "My suitcase didn't come with the airline."
Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Cons: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Pros: "Friendly crew."
Cons: "So many people on a 747!!"
Pros: "Wifi on Board"
Cons: "Customer service"
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Nothing really"
Cons: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Cons: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Cons: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Pros: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Cons: "The food was okay, not that great."
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "great choice of entertainment content, friendly crew"
Cons: "magazines very dog eared and some badly torn"
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Wide selection of entertainment, food was good."
Cons: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "Just couldn't recline enough to sleep"
Cons: "Pretzels were the only free food available."
Pros: "It was quick boarding."
Cons: "Seats were to close and no plane peanuts."
Pros: "Poor internet going. No internet or streaming returning."
Cons: "Poor internet going. No internet or streaming returning."
Pros: "On time, courtesy"
Cons: "Seating space, cramped"
Pros: "Screens at every seat, but mine was broken and so were several around me."
Cons: "No power outlets at my seat. No free chat. Wifi should come as part of the ticket price. I feel nickel and dimed and I am tired of it."
Pros: "They had blankets waiting on our seats for us, which was really nice!"
Cons: "The seats were horribly uncomfortable and hardly budged when "reclined". It made for a miserable red eye experience."
Cons: "we provided our own movies since there are no longer provided; Please bring back the movie screens & headphone jacks!"
Pros: "Quick and friendly staff"
Cons: "Uncomfortable seating"
Pros: "Attention + comfy seats"
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Pros: "And it was actually terrific. United employees were top shelf at every stop, on every plane. (I did seven flights total.)"
Cons: "Shitty service ,...."
Pros: "It was great!"
Cons: "Cacelled then delayed twice. United workers are also very rude. I give them a big ol"
Cons: "The Stewadess obviously had a horrible cold or laryngitis. It was horrible to hear her on speaker. Also makes us Concerned that we might catch what she had!"
Pros: "Effort by Seattle team to find alternate routes"
Cons: "The seating was the worst I've ever had in my life and I've traveled my whole life. After I finish this trip I will never take United again. Everything else was wonderful"
Cons: "The gang stalkers that Kayak and United let sit next to me."
Pros: "Rhe food"
Cons: "Custmer Service"
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "Changed my seat to a better one"
Cons: "Plane an hour late taking off"
Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Pros: "Getting off the plane"
Cons: "Everything was cramped- not enough space to move. They completely ran out of overhead space. Completely crazy"
Cons: "Gate attendant recommended we check bags because overheads were full, but there were multiple empty overheads when we entered. This caused us an extra delay when we landed."
Pros: "I learned to stop flying Air Canada or United affiliated partners"
Cons: "Just about everything else"
Pros: "I was pleased with the timely departure."
Cons: "I could not put my coat in the overhead compartment."
Cons: "great service & was on time & we landed early too!"
Pros: "Boarding, on time and luggage handling were all smooth with no glitches"
Cons: "Snacks. Really, why bother."
Pros: "Blonde in front of me :)"
Cons: "There is no plug in"
Pros: "My seat"
Cons: "Snacks weren't very good"
Pros: "Nothing at all. Delta is the best I've been with."
Cons: "The attendant were the wrort I've ever. Continue to hit arms s d was very rude to passenger. One didn't close the over head bin while in sever tubulance."
Pros: "Download the United App (before takeoff! Or you'll have to pay). The App has some good movies and you can watch them free of charge."
Pros: "Seat itself was comfortable."
Cons: "Out of several beverage options. TV was not working at my seat. Seats also a little cramped. Boarding seemed disorganized."
Pros: "I am 5'2" and this was the least amount of personal space I hVe ever had..."
Cons: "Space issue!"
Pros: "I'm never traveling with United again."
Cons: "Tight seats - and I'm a small person!"
Pros: "It was delayed a few minutes but they did whatever possible to get it back on schedule."
Cons: "A long layover"
Pros: "overall the trip was pleasant, i dont like my 1 carryon be selected to not go in the overhead when groups like couples or families get to take on a few - but i did receive my carryon in a timely fashion considering we were not let off board after 15 min of landing"
Pros: "Can't sleep sitting up. Pretty funny watching everyone try..."
Cons: "Being stuck in DC"
Cons: "They lost my piece of luggage."
Pros: "Blankets were provided"
Cons: "There wasn't any food or entrainment for me to rate."
Cons: "The worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first. Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable."
Cons: "Could not get seat assignment 24 hrs in advance. Website said see desk. Phone call to United said pay more $ get a seat. Had to check in twice, once with bags...still no seat...wait in line again at gate for seat."
Pros: "Both flights were early, which was nice for a change."
Cons: "No TV"
Cons: "I don't know who at United decided that showing blocks of ads 10 mins after takeoff and 30 before landing was a good idea, but you can't turn off or dim the screen. It's midnight and I'm trying to sleep. Really aggravating and made me feel like customer comfort is low on the priority list with this airline."
Pros: "Everything not TSA related."
Cons: "The racist OKC TSA. The line was moving along and the TSA agent sitting behind the podium checking boarding passes put his hand up and asked me to wait there. There weren't that many people in the lines, so I was wondering why. His partner at the other podium watched him quizzically, as did I, as he paced left and right, looking at nothing then sat back down again and stared at nothing. All the while the line for screening grew smaller and smaller. The other agent asked him, "what are you doing?" He responded by saying, "You said you were getting THEM all." I didn't understand, but clearly there was some subtext that I was not privy to. She shook her head and said, come up here sweetie. Then she managed to do what he obviously couldn't do: his job. Then my girlfriend and I proceeded to be profiled and had our bags searched. If I didn't have to be in OKC I would avoid that airport like the plague. Unprofessional."
Airlines flying from Washington to Verona have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Verona
Masks required on board, masks provided on flights from Washington to Verona
Social distancing seating
Middle seats unavailable to book on flights from Washington to Verona
Testing for antibodies, testing for symptoms for flights from Washington to Verona
Waiving of change fees. Search flexible flights from Washington to Verona