Find cheap flights from Washington to Afghanistan

Cons: "Food"

Cons: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."

Pros: "The crew was just fine."
Cons: "Checking on the cleanliness of the toilets frequently"

Pros: "The seats were spacious and comfortable. Ample room for the long flight."
Cons: "Desert option: warm cookies"

Cons: "In most cases i was so disappointed to be allowed only 1 lugage of 50lb while i was supposed to be allowed 2 50lb of bags,i had to pay 275$ for the extra luggage,very disappointed as i was not expect that to happen,you guys made me look ashamed infront of people as i had to borrow money to pay for"

Pros: "Crew was generally very good."
Cons: "Flight was delayed by 2 hours"

Pros: "Kind and very helpful."
Cons: "A little more room for people with weak legs."

Cons: "Thanks, good service"

Cons: "I booked thriugh justfly.com and there was an error with the name on the tocket. I was charged 300 dollars to cancel with emerites and then 150 to cancel with Justfly.com and then had to buy a new ticket the day before my flight. I lost a lot of money, was unable to talk to good customer service."

Pros: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Cons: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."

Pros: "Emirates does it with class, consistently."
Cons: "Wanted some tomato juice, but they didn't have it..."

Pros: "Great and helpful see ice. Food is good as well. One of the few airlines where flying 24 hours (over 2 legs) is bearable."
Cons: "Takes a long time to board and de board the plane, which almost made me miss my connection at Dubai."

Pros: "Comfort level was below expected for Emirates today, because the flight was very packed. I didn’t get the ability to choose or change my seat while checking in online and checking in at the counter and was not able to change out of a middle seat. We also took off 1hr + after the original departure time."
Cons: "Not sure why I wasn’t able to change my seat during check-in, this is usually standard. Other than that, the flight was fine."

Pros: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."

Pros: "It was good"
Cons: "On second flight from dubai to kabul was horrible. The did not offer an infant place for infant and we were among the passengers in a very very tide place,the other things were good"

Pros: "Everything was perfect"

Pros: "Most of crew was excellent. Also great selection of in flight entertainment. The widescreens were awesome! Double decker plane was spacious."
Cons: "One crew member was rolling her eyes at a passenger when she wasn't looking. Just looked unprofessional. The food was not good. The only beer available was Heineken. I overall prefer Korean Air, Garuda, or Singapore Air."

Pros: "My flight left on time and from the moment I was greeted upon entering the A380 Airbus, I knew I was in for something very special. As prepared for departure, blankets and pillows were distributed amongst the passengers. Once in flight, dinner and in the morning, breakfast. And, throughout the night, the flight attendants attended to passenger requests for beverages and snacks. The plane was clean and, maybe I need to compliment my fellow passengers also, for the washrooms were clean and well maintained. We arrived on time and the trip seemed rather short with the entertainment of movies, news and inflight updates. Thanks again Emerates...you have brought back flying to it's original objective to give service and a safe means of travel. See you soon. Philip Dorn"

Pros: "The sitting is nice with good leg room"
Cons: "Can’t think of anything I don’t like."

Cons: "Being late and have 24 layover at Dubai . Am still at dubai"

Cons: "The flight fid not depart on time and therefore I missed the connecting flight. Had to spend a day in a hotel until the next connecting flight."

Pros: "Everything"

Pros: "The food was very good and there were a lot of choices for entertainment. All of the crew were friendly."

Pros: "Very comfortable interiors and great food and drinks. Crew is also not a bunch of jerks."

Pros: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Cons: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."

Pros: "I was very pleased with the service and customer care the airlines displayed."

Pros: "Service courtesy helpfully"
Cons: "I could not get pure vegetarian food as i am a strict vegetarian"

Pros: "Most of the crew was nice and accommodating"
Cons: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."

Cons: "Dubai to blre flight was better than IAD to Dubai as there was a chewing gum stuck over the window's edge next to my seat."

Pros: "Food was good"
Cons: "Less attention to my two kids"

Cons: "Thanks for Service"

Pros: "The outstanding service of the flight attendants."
Cons: "Nothing!"

Pros: "The inflight movie selection and entertainment was very good."
Cons: "The food was a bit disappointing."

Pros: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."

Pros: "Flight attendants friendly, well mannered"
Cons: "Took flight attendants some time to clean up, not responsive to call light, seemed overwhelmed somehow."

Pros: "It was fast and comfortable"

Cons: "Noisy kids and parents along 14 hours of flight. When arrived at Dubai, we had a long ride of a bus, walking, and transited by train - overall 35 minutes."

Pros: "The food was horrible. We were served almost an hour late after everyone and not given and option to select our food. I would like some kind of response from the airline service on this."

Pros: "The 380 is a great plane, the quiet and comfort."

Pros: "The hygiene kits that they offer! They are awesome and very much appreciated."
Cons: "I would have loved some Classic Anime(Japanese cartoon)Movies or cartoon series on the ICE system."

Pros: "I have high expectations for Emirates, and for the most part they delivered."
Cons: "They ran out of many food options by the time they came to my part of the plane. These new planes are designed poorly. Passengers were not even allowed to carry out a basic conversation near the restrooms at the back of the plane without being shushed left and right from cabin crew in their private quarters and other crew up the stairs."

Pros: "Food was good and plentiful. Crew was attentive, but stingy with liquids."
Cons: "Connection was too short and airport too big. I had to literally run through the terminal and my bags didn't make the flight. Window seats on A380 are too far from window to sleep comfortably."

Pros: "Very comfortable pod."
Cons: "Nothing"

Pros: "it was nice trip with emirates, You have excellent services Thanks"
Cons: "All good"

Cons: "Filthy bathrooms. Food service slow and erratic. Too hot."

Pros: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."

Pros: "Liked the Customer Service, Flight, neatness, entertainment and food"

Pros: "Just a great experience for a very long flight. The kind of pampering you don't see on any other airline."
Cons: "Well the food would have been terrific but was overcooked. Staff was unfamiliar with White Russian drink. There was no cream available for above or for coffee."

Pros: "Seats are comfortable and plenty of entertainment available. Service is prompt and friendly. As good as it can be for a long international flight."

Pros: "Punctuality. I also had an upgrade which was super great!"
Cons: "More choices of movies would be great for long hauls"

Pros: "The seat & the food were better than I’d expected, and, of course, that’s a *big* part of the experience."
Cons: "I had to file a claim with Turkish because my new suitcase (not an expensive suitcase, but still) got seriously chewed up and is now unusable. At least it made it to the destination on time! And the contents were only slightly damaged. I will be happy if I get reimbursed for the suitcase."

Cons: "The flight from Washington DC to Istanbul was very comfortable but the flight from Istanbul to Lahore was very uncomfortable. It was not worth the money. Turkish air line should use better And newer airplanes between Istanbul and Lahore"

Pros: "Every thing"

Pros: "Service was great, very polite crew. The food was so far the best comparing with other airlines I flew with. Planes were clean."
Cons: "The flight arrived with delay in Istanbul. The connecting flight was delayed as well. Hopefully I won’t experience that on the way back. One of the passengers said that flights are always delayed when arriving to Istanbul waiting for gates."

Pros: "Comfortable seats..."
Cons: "It got a little hot and the tray table did not unfold to a level surface causing my drinks and plate to slide into my lap."

Cons: "Service was so bad from Istanbul to Kabul"

Pros: "I liked the food and the staff were very friendly"

Pros: "The food was excellent."
Cons: "The middle seat was cramped."

Pros: "The entertainment was excellent!"
Cons: "The comfort level for that long of a flight was very poor. Seats are way too close together. There is no knee room from the seats at the front at all. People operating their video monitor is a disturbing fact for the passengers who sits in front of them."

Cons: "Very small space"

Pros: "Service is good as well as food."
Cons: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"

Cons: "Seats were cramped. Narrowest aisles I have ever seen on a long distance flight."

Pros: "Friendly airline and super organized and efficient from start to finish. By far the best airline our group has flown with!"

Cons: "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"

Pros: "Everything"

Pros: "Service was exceelent and all crew staff were professional and friendly and courteous."

Cons: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."

Pros: "The entertainment and food choices are great, and staff is kind and ready to help."
Cons: "The line to check in & get our boarding passes was ridiculously long -- it took us about an hour of just waiting in line before even getting to security."

Pros: "Turkish Airlines remains my favorite - boarding process is organized, seats are comfortable, food is good, and crew is friendly and helpful."

Pros: "It was perfect. No turbulences. Good service great cabine crew good seat next to the window etc"
Cons: "Nothing i didn't like. It was grat flight"

Pros: "I liked the food and the Entertainment on board. The board crew was friendly and had always a smile."
Cons: "The crew wasn't able to speak in German, even though they spoke perfect English."

Pros: "Loved the entertainment center and options. Loved the frequency of beverage service. The slippers and eye cover for sleeping."
Cons: "Nothing. Everything was great"

Pros: "In-flight service puts US-based airlines very much in the shade - welcome on board, attentiveness, food and drinks."
Cons: "Chaotic check-in process."

Pros: "I liked everything"

Pros: "I loved the bendable headrests. Olives and cheeses are different airplane food and really nice. Plentiful blankets and pillows."
Cons: "They didn't have any child-sized headphones available for my daughter."

Cons: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."

Pros: "Service was outstanding!"
Cons: "I have no complaints!"

Pros: "The company gave us a hotel for the layover."
Cons: "Seats uncomfortable"

Cons: "Absulotely nothing."

Cons: "Rude stewardess"

Pros: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Cons: "Nothing."

Pros: "The planes were clean and staff really helpful. The actual flights were great."
Cons: "At Istanbul the staff in the airport were confused about where the gate was and we missed our flight and then we had to purchase new tickets. And they did not honor our original tickets. That was almost 900 dollars gone because they would not honor our tickets. I am hoping for a refund."

Cons: "Bathroom very dirty with odors!"

Pros: "Liked the hot towel, good service and gift bag of toiletries - unique among airlines for Economy passengers."

Pros: "Food was good. Service was excellent."
Cons: "Nothing."

Pros: "Excellent flight experience"
Cons: "Delayed arrival meant my luggage didn't make connecting flight. Bad!"

Cons: "There is a sthg in the food which was plastic.and it could be really dangerous for me.I showed the hostes and said they could change in flight from istanbul to izmir."

Pros: "Food was great as well as entertaiment."
Cons: "I'm 6.2 There is no leg room for tall people. It was very uncomfortble 10 hours red eye flight. Crew was just ok."

Pros: "The food was good, as was the service."
Cons: "Delays, both at Dulles, as well as in Istanbul."

Pros: "Other than what I've mentioned below, everything was great."
Cons: "It was a pretty physically uncomfortable flight. My seat wouldn't recline even a tiny bit and it was a 9+ hour flight. The flight attendant tried to help but was unable to get it to move either."

Pros: "Care and attention the flight attendance showed."

Pros: "The crew and food were excellent! Movie choices were plentiful!"
Cons: "Travelling with my 70yr old mother.. Man sitting in front of her would recline and his head was practically in her lap. Neither of our seats reclined so it was upward bound only for almost 11hrs."

Pros: "Comfortable. Excellent service"

Pros: "Had a one hour delay without justification,but ended up landing in Douala first before Yaounde. Arrived at 4:30 am instead of 12:005am. Lost my bag up till now not seen."
Cons: "The crew, was rude to passengers with kids"

Pros: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."

Pros: "Top of the line service!!"

Cons: "Seating was terrible. My seat was broken."

Pros: "Once on board, the service is very good!"
Cons: "Very long lines and long waiting time to check in."

Pros: "Everything was very good"

Cons: "Staff Printed wrong boarding pass @ IAD leading to issue clearing security!"

Pros: "The care the staff have taken during pandemic is good."
Cons: "They should have entertainment."

Pros: "We didn't like anything. We booked the ticket in advance, and they didn't inform us about the time change (plane departed 2 hours earlier than the mentioned time in the ticket). On top of that, the staffs were rude and blamed us for missing flight. After a lengthy discussion, they booked for the next flight. For the next flight (1 am), we waited for the wheelchair after getting the ticket to get to the TSA clearance area before boarding the aircraft. After 2 hours wait, one of the airport staff asked to walk to the security area (several senior passengers had difficulty walking) because it was too close to the boarding time, and no one came with the wheelchair. Very disappointing experience with Air India!"
Cons: "Everything from the basic! The staff surely needs a prompt training in customer service and teach them how to communicate courteously with customers. Need more training to handle issues similar to what we faced, learn how to escalate to their supervisors rather than standing and smiling, and saying that "we cannot do anything at this time." Teach them how to offer free upgrades in this situation, even for the next flight or future flights."

Cons: "Management, flight was delayed and no information conveyed ahead. Later connections missed and no proper arrangements made on time for next connecting flight."

Cons: "Uncomfortable seats. No option to get out at Mumbai. Food as if stored for 48 hours."

Cons: "The entertainment equipment was not working. Food was never given on proper time. The crew had a attitude when asked about help with anything."

Cons: "3 Bags from Delhi to Chicago were delayed. We were promised bags will be delivered at our home address"

Cons: "The 777 Dreamliner did not have functioning window shades. Airline check-in counter staff were trainees and did not understand Visa requirements to and out of India. The check-in counter was open to passengers that had lined up but not manned. . It made the check-in process slow and tedious."

Cons: "The flight was supposed to leave at 5:45 am it was delayed for 3 hours and then canceled until 20:30. That flight was delayed for 2 hours. I finally made it to my hotel and only had 3 hours to sleep until my classes began at 8 am in Bengaluru. I have never been more miserable. Being late made my trip extremely complicated. I didn't have time to prepare for my classes. I'm never flying Air India again."

Cons: "Entertainment system did not work at all in 2 of the 3 seats. Airline staff could do nothing. AI staff does not help as we we're heading to Bangalore & Baggage need to be claimed in Delhi with just 2 hours transfer. We had to rush & no help from AI staff . Poor service."

Pros: "What's not to like about a $826 round trip flight from SFO to BLR, bought at a week's notice? The flight was on time, the crew was courteous, the legroom was more generous than most airlines."
Cons: "Most of the USB ports on the entertainment units don't work."

Pros: "Took Air India from Kabul to Dubai through Delhi and experience was so poor, cancelled the return and bought another ticket back direct."

Pros: "Convenience of a straight flight from IAD to DEL."
Cons: "Online check-in did not matter as we still had to wait in line to drop off the bags. A baggage drop off for those checked in online would help reduce check-in lines as the counter..Food can be better, but that is true for most airlines..I think Air-India works on India time schedule as they offer alcoholic drinks at noon only (9:30 PM in India), the flight leaves IAD at 11 AM, and not during dinner service."

Pros: "Excelente"

Pros: "Nothing"
Cons: "All our three seats did not have working entertainment on a 14 hour flight; the back of the seats had cardboard used with duct tape; the flight attendants call button did not work; the reading lights didn’t work; flight attendants were rude and were working just bacuse they have a job; the quality of meals were the worst; could not turn off the screen that was blaring a non working message on a over 14 hour flight. Typical government run third world airline."

Pros: "Non-stop flight for DC area to New Delhi. Flight was delayed leaving but still reached destination on time."
Cons: "Lack of service during non-peak times. Food was mediocre."

Pros: "The food was good and so was the entertainment !"
Cons: "They connecting bus to the airport were slower. And it took around 20 mins before I could board the bus."

Pros: "NOTHING"
Cons: "CREW, FOOD, CUSTOMER SERVICE. My parents were traveling on 29th April. They did not provide blankets or cushion even the flight was almost 15 hours long.. when my dad asked the crew for blankets, they said we only got 25% and we do not have it. The food was horrible.. they even complained at the airport but no one cared.. over all very bad/worse experience they had.. so disappointed.."

Pros: "Service by the stewardesses"
Cons: "Old aircraft and limited entertainment."

Pros: "The fast travel time with no layover"
Cons: "-No working entertainment system. 15 hours flight. A person could go crazy! Not just my seat, all seats around me."

Pros: "The direct flight from Washington Metro area"
Cons: "Absolutely old, ill-maintained plane, The tray table was slanted and food tray slipped all the time. I had to be careful that food didn't spill out. Uncomfortable seat with no leg room to speak of whatsoever. The seat didn't incline for sleep and drifted slowly within in a couple of minutes o the upright position. The travelers were horrible as well. Many passengers were just not behaving well. Left toilet papers all over the floor. Toilet room was poorly maintained. No napkin towels to wipe our hands! Flimsy napkin (if you can call that!) for dinner. Generally, the worst flight experience that my wife and I have had! And, we fly a lot around the world!"

Pros: "Overall Air India has improved a lot over the years. Flight took off ok time, reached destination before scheduled time. Need to improve on in flight announcements, get better on communication, service mannerisms, approach to customers, courteousness, etc. It was a good experience and would like Air India to get better and be great!"

Pros: "Service ...the tall clean shaven gentleman was very courteous and patient...even with people who behaved over entitled and over demanding..."
Cons: "-plane is aged -one curved long nose (diamond stud pierced) lady stewardess was oversmart and deliberately skipped two rows without offering coffee. Very inconsiderate and eventually her peers had to take care of that when they actually came to collect cups! -lady announcer could not announce landing properly twice! Could not read basic English at all!"

Pros: "Once on board crew is as always extremely courteous."
Cons: "No notifications of flight delays, no updates, I get it it’s Kathmandu not Narita but still."

Pros: "boarding was ok."
Cons: "the seats are are compact and not comfortable at all. I know i had the economy, that doesnt mean i should suffer the entire flight. the entertainment screen/s do not work!!! you'd be lucky if they do. they do not look very happy or satisfied serving food or drinks."

Pros: "Service was good, food was good. Arrived on time, rather a few minutes before the schedule. I appreciate that. Suggestion: People traveling on international flights with no luggage to check in but just one carry on, should be given priority to obtain boarding pass in a special line. I had no check in luggage but I have to stand in line in DC for one hour to get just the boarding pass, but on my return flight from New Delhi staff gave me boarding pass quickly in a special line. This must be looked into why not the same in DC?. Prof. Dr. Jiwan S.Sidhu"
Cons: "Most of the TV screens were not working. Out of three in the row only one worked. Moreover the number of movies etc were very few, not much choice. Please provide more variety in this entertainment section."

Pros: "Direct flight saved travel time to Delhi"
Cons: "Compare to other flights there are no any positive feedback. Price High, broken seats, food quality bad and less."

Pros: "Direct Flight to Delhi Save travel time and less jet lack"
Cons: "Broken seats, dirty Dishes. Food quantity very less with very limited options. No ice for cold drinks, using Big bottles to serve soft drinks with few options. Compare to other flights there is no positive feed back"

Pros: "Nothing."
Cons: "Flight seems to be very old and Entertainment screens not working. Not sure what to do during a flight time of 13hr without entertainment. Felt like flight attendants have zero respect towards their passengers. Responses were rude. No one attended service requests multiple times. Air India domestic crew far better than their international crew. Stupid crew and worst flight. My first and last air India flight."

Pros: "Taste of Food Excellent timings of the flights"
Cons: "Personal TV did not work Pathetic Customer Service"

Pros: "Good Crew"
Cons: "Late flight, lost the next connection"

Pros: "Nothing in particular!!!"

Pros: "Check in was easy no rush Service was great"
Cons: "Service was good. Best off all is nonstop"

Pros: "Crew was friendly but was not attentive to passenger needs. They just did their job and that's about it."
Cons: "The plane was dirty. The bathrooms were horrid! The seats were cramped and would not recline properly."

Cons: "Terribly rude staff, on top of most basic things (such as light, tv/media, etc) not working on the plane. Air India ground staff at JFK is truly unprofessional."

Pros: "The food and selection of music"
Cons: "The remote wasnot working. The floating bag WAs stitched ar the side of the foot rest and it was uncomfortable to sit there. I was made to complete immigration at the transit destination and not at the first port of entry. This change was not intimated before"

Pros: "Must highly commend Benaifer Batliwala and Calvin Cruz of the cabin crew. Amazing service, felt like we were a family in the sky !"
Cons: "Wish that my video panel worked. It was one of many that did not work. How does a video panel not work for 14 hours of a flight between Washington and Delhi?"

Cons: "the seats are old and torn. Entertainment sucks"

Pros: "Friendly Crew. Spacious seating and clean aircraft. Food was decent though they kept running out of vegetarian trays."
Cons: "The crew needed to be more professional and prompt in their service. Forgot to offer coffee to my wife twice during the meal service and disappeared even when we requested it. The entertainment system hung on 3/4 of our seats and it took them 3-4 hours and 3+ requests to get them to reboot them."

Pros: "On time arrival Food was fine"
Cons: "Checkin was incredibly slow. They don’t have a simple bag drop for online checkin passengers, which wasted almost an hour of my time. Lavatories should be cleaned during flight. Tired interior. Unfriendly staff."

Pros: "Great stuff on board. Short and sweet flight."

Cons: "None"

Pros: "Food"
Cons: "Tv was not working"

Pros: "Good food and timing of the flight"
Cons: "Bathrooms smelt at the beginning. Seats were week and rickety"

Cons: "Comfort and entertainment"

Cons: "Plane was very dirty, seats were old and falling apart. My entertainment system didn't even work."

Pros: "Fast direct flight, crew was polite"
Cons: "In flight entertainment didn't have nuch choice"

Cons: "Food was not good . Entertainment system didn't work for the entire 14 hr flight journey"

Cons: "Food, service"

Pros: "I travel on AI because the flight timings are convenient."
Cons: "The toilet near my seat was leaking urine onto the floor from the start of the flight. The attendant's solution was to spread newspaper on the floor to soak it up! The food is terrible so I carried my own. Why an Indian airline does not serve yogurt/dahii beats me, while almost every other airline does. Entertainment? Forget about it! I sat in the same seat going to Mumbai and returning. When the attendant is told that the entertainment system does not work they just shrug and say they are sorry."