Find cheap flights from Washington to Grenada

Cons: Toilets are not good

Cons: The TV was not working

Pros: I was the only on 3 row seats and slept 5 hours
Cons: My trip was longer than 15 hours. I bought it under 10 hours

Pros: This was the second leg of flight from Gatwick, short stay at St Lucia, only a short flight, didn't leave the plane there so boarding and food comments don't really apply to this flight. Crew changed over here - new crew as good as first leg, excellent, never had problems with this on BA.
Cons: Entertainment poor, limited choice and mediocre screens. Is the Boeing 777 fleet due a refurb? If so, don't spoil the seats and legroom, but do update the in-flight entertainment system!

Pros: None
Cons: Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service.

Pros: Flight was smooth
Cons: I upgraded to business class and the seat felt like a cage. The flight attendants were much more interested in talking to each other than helping a paying customer. Terrible customer service with bitchy attitudes from a bunch of men.

Pros: Crew member was especially gentle, kind and resourceful. She gave toys to small upset child sitting across the isle from us. Child became calm.
Cons: Timing of the meals. Would rather have slept after take off and had a substantial breakfast before landing.

Pros: Professional, nice and pleasant staff, food, timeliness
Cons: Small leg room, thinness of Sears such that any small movement from person behind was like a kick to the waste/back, old small entertainment screen, no eye masks

Pros: Flight was smooth, check in process etc was fine.
Cons: Small poor pixel quality screen, small movie selection, very avg food.

Pros: Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option.
Cons: BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy.

Cons: Love BA but very stand-offish and rude crew!

Pros: Everything on time, good communication, and great flight attendants

Pros: General sense of management and professionalism, punctuality.
Cons: Lack of attention to detail and general frugality

Pros: The stewardesses were helpful and friendly.
Cons: The actual food etc offered on board is horrible.BA does not know where to cut more in their services. They offer you a drink once the whole flight! Washington to London. Supper was half burned lasagna; you’d think they cannot go lower than that. Wait for your breakfast: a cereal bar. Very classy! We had tail wind so we made good time on the flight only to have to circle London around for 30 minuets. This would not have been a problem, however there was such turbulence that you could hear people throwing up! Great end to a transatlantic flight! I barely made it through it myself.

Cons: Economy seating not so comfortable

Pros: Quick easy flight
Cons: Was delayed and plane wasnt cleaned pre boarding

Cons: Extremely uncomfortable flight with unending turbulence. Seats horrible. Entertainment poor. Crew did not offer enough refreshments. Not a great flight...

Pros: Crews were very polite and helpful when I had trouble with my carry on luggage. Cheerful despite the overnight flight. Unfailingly polite when asking people to do things that had already been asked or explained several times.
Cons: Seat was uncomfortable--something about the contour of the back. Pasta with vegetables was mushy. Not enough movie choices.

Cons: Your partner Webjet is a horrible company lacking customer service of any kind. And since i was linked to them from your website I will be cutting my ties to kyak as well.

Cons: Food was terrible and ear plugs hurt and couldn't hear out of them.

Pros: Crew was friendly
Cons: Breakfast was ridiculous, just a small chocolate bar!!!

Cons: NO DRINKS OR FOOD WERE FREE. YOU HAD TO PAY FOR WATER! This seems a little ridiculous considering it was almost a 4 hour international flight... I was not pleased. No personal TVs, seats were not great either. Crew was super slow... I found that the majority of British Airways attendants were slow, but there are a few that are efficient.

Cons: The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid.

Pros: Nothing
Cons: The flight was delayed 2 hours before takeoff. Then I missed my connection flight at LHR. Consequently I had to wait for 4 hours to catch filling flight form LHR to NCL. BA very poor service.

Cons: In our party of 3, one bag was lost -- apparently stolen at Rome airport. Nobody there from Aerolingus to go to! No complimentary food or even water from Dublin to Rome. Lousy food and expensive drinks elsewhere. Airplane from Dulles to Dublin ws old, unkept, antiquated. Serbve on airplanes was bad to nonexistent. NO coffee in the am after an overnight flight!!???

Pros: All BA employees were wonderful and helpful
Cons: List bag. Spent all day at Heathrow with 2 jet lagged kids. Missing medication. Had to go shopping for wedding clothes. Pretty much the worst day of my life so far. (I must have lived a fairly charmed life till then ;)

Cons: There was no rhyme or reason to boarding, except for first class passengers. It was just a free for all. Plane was packed and seats were uncomfortable.

Cons: My daughter spent several hours in the checking in process. It was vary confusing and frustrating.

Pros: The people were nice.

Pros: ALL OK.

Pros: The seats are small but otherwise a fine flight.

Cons: Breakfast was pathetic

Pros: Crew was nice
Cons: The arrival, planning and hosting at Heathrow was probably worst I have experienced in 30 years. We had a tight connection, no attempt was made by anyone to prioritize those with less than 45 minute connections. We had one immigration officer for 2 lanes including the fast lane, what is the point of it. After immigration the automatic system did not let us in the boarding area. We were redirected by staff to leave the secure area without any clear explanation of what to do next. When we arrive in the ticketing area, we, several of us, went to try to go through security. That is when we were told we missed the connection. Then we were told to go to B1, after waiting in line we were told to go to zone E for reticketing. At which point I went in standby, only passenger from the group following to Edinburgh, did not make the 2nd flight either. Waited 6 hours at Heathrow..,

Pros: The flight,from take off to landing & crew was very good.
Cons: The food served from Washington to London was very good. However,food served from London-Lagos though good but i was surprised that when the cabin crew who served our compartment told me that my choice of lunch was no more available in the plane to served me. Simply, they ran out of chicken and rice when it got to my turn. I had to demand to speak with the manager who came to speak with me & had to go to business class wing to get me a meal to eat. The manager was very understanding & nice.She took good care of me & fulfilled my desire.She made me happy. In conclusion,every flight should always have more than enough food to go round every parssenger in every flight in the future.

Pros: I've boarded flight half this size in twice the amount of time it took to board this Airbus A388. I enjoyed sitting on the upper deck. It was a night flight to London from DC, so I closed my eyes straight away, and didn't partake in any of the meal or entertainment options available. Flight crew was very nice and personable.

Cons: na

Pros: Seats were good, movie selection good. Everyone very nice.
Cons: No breakfast!! Just grapes or banana and granola bar??

Pros: I liked that there was no one in the seat next to me. The seats were large enough. I am 5'9" so that is always important for me.
Cons: The kid sitting behind me intermittently kicking my chair. I was awoken with 3hrs left to go with a hard kick. But kids what are you gonna do.

Pros: Smooth flight, friendly staff, blankets provided!!!
Cons: Nothing

Cons: The aircraft was downgraded from an A380 to a 777, flight was overbooked, food was not good.

Cons: Never landed in Coruna, we landed in Santiago, and I received one one piece of my luggage, hope I may get the rest pretty soon, very desappointed.

Pros: The flights were fine - food was basic but fine. No leg room but that's typical of all flights these days.
Cons: Flights were fine but connection time in London AWEFUL! They gave us just one hour to connect and you absolutely can not get from one terminal to the other - a long distance apart even by bus - and then go through security yet again, in just one hour. Then, as everyone is in the same boat, you wait in line for a couple of hours to be re-booked. Terrible! It all turned into a fiasco - 11 hours of travel, turning into 24. Awful. We will NEVER USE HETHROW AIRPORT AS A CONNECTING POINT AGAIN - EVER!!!!!!!!!

Pros: The in flight staff was great!
Cons: There were some rude agents we dealt with in London that made some remarks about Americans. Very unprofessional.

Cons: They don't tell you upon booking that if you want to sit with your party you need to pay an extra $60 per seat. We were on a double decker and my little sister was on a different level from me. They wouldn't let me down to go see her after we were delayed for a couple hours. Ran out of food choices by the time they got to us. Because it was so large, boarding and unboarding took FOREVER. Finally, it was HOT. Uncomfortably so, both levels were extremely warm and there are no personal vents that you can open above your head. I would not fly this again.

Pros: Pros..Communication was excellent, we knew our flight was delayed hours in advance so we could prepare, they rerouted our connection so we didn't have to worry about that on arrival, and the onboard crew was excellent and caring. They helped a family to sit together by asking for volunteers to move, and they helped me locate my daughter who had been delayed by a problem with gate check in. The flight was smooth and we all arrived safely.
Cons: The seats in economy were extremely cramped, there was no legroom and I don't know how tall people could fit in there. There is no way a person could get out of his or her seat to go to the bathroom without making the others in the row stand up and get in the aisle and that's pretty uncomfortable to do on an overnight flight when people are sleeping.

Cons: Felt cramped in the seats.

Pros: First time on the huge Airbus. It was fantastic. Romy and comfortable
Cons: Reclining of seat back became a bit uncomfortable

Pros: The food, entertainment, flight attendants, età were all amazing
Cons: Small leg room

Pros: Actual flight and eqt good - Airbus.
Cons: Spent hours in advance trying to get seat selection and also at the 24 hour mark. British airways owns Aer Lingus, and the flight number they give you as a BA flight doesn't even exist. So getting your seats is impossible, whether from BA or Aer Lingus. And there seems to be no way to correct it.

Cons: Super cramped rows. No leg room at all. Delayed awaiting takeoff.

Cons: Nothing really: standard AA service

Pros: Nothing. Crew on all four flights were rude.
Cons: The flight attendant could have gone and gotten my meds or let me get my meds that I left at the at the gate

Cons: Every seat sold. No social distancing. Mask rule not enforced.

Pros: Flight was super short.
Cons: Flight attendant stated that phones couldn’t be used for the duration of the flight; even in airplane mode The gate and terminal changed at least 5 separate times before boarding.

Cons: Ask the ticket agent and flight attendants about changing seats and they weren’t helpful. Also their response was abrasive. Didn’t appreciate it!

Pros: Travel is becoming a pain ... what’s new?
Cons: Just the way travel has become —loathsome

Pros: The crew was great if bored out of their minds with little to do.
Cons: Could have been on time.

Cons: My inflight entertainment wouldnt work.

Cons: Lots of delays and sometimes confusing communications from the airlines about departure times.

Pros: Uneventful
Cons: On time departure

Cons: Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages

Pros: Crew
Cons: Be on time

Pros: Nothing
Cons: You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability

Cons: Larger plane. Had to crouch all the way to my seat. Seat was comfortable enough.

Pros: WiFi was fast, entertainment was very good.
Cons: Aesthetically the plane was a disaster. Broken tray table in my exit row seat. Poor updates regarding why flight was delayed. Boarding process was poorly managed by staff, who were more interested in cracking jokes with each other than doing their job. I find that unacceptable, given the situation.

Pros: Service was American average. Not necessarily a good thing, but it could have been worse.
Cons: Seats with more leg room required for people over 6' tall.

Pros: Everything
Cons: Excellent

Pros: The flight crew was pleasant!!!

Pros: It s american!

Pros: Very helpful crew.
Cons: Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying.

Cons: No personal entertainment for an international flight.

Cons: One crew member was rude, another confused. The grey blazer crew member was friendly

Pros: Crew was very nice.
Cons: WiFi was not gogo; entertainment system didn’t work - no audio. They rebooted it multiple times but it would not work. No compensation was offered and the entertainment in the app did not work either.

Pros: Boarding process was fast and organizedfor the most part(people for lines before they are called)
Cons: No food or entertainment, but I do understand given the duration of the flight!

Cons: Turbulence throughout the entire flight, couldnt sleep, and they didnt offer any snacks because of this

Cons: Flight was delayed & ultimately cancelled. Replacement flight required going to another airport. That flight too was delayed putting at risk our ability to make the BA flight to Lisbon. Therefore, we took AA flight to JFK and a TAP flight to Lisbon.did not take this flight.

Pros: Once we boarded in philly
Cons: The amount of time on the ground

Cons: British Airways moved us to American Airlines. AA canceled the flight like two hours before the flight was scheduled to leave Baltimore to Philly. Never received any information from either British Airways or American Airlines.i was able to ctahc the second leg of the trip by driving to Philly Airport.

Pros: Flight was on time and not cancelled.
Cons: AA does not consider USPHS Officers as military despite beer mg defines as such in the Servicemember Civil Relief Act. All to make a dollar.

Pros: Our first upgrade to 1st class since I stopped working for IBM in 2009!

Pros: Nothing
Cons: The fact that luckily we checked the night before and had to drive to philly to catch flight

Pros: The inflight wifi and entertainment was ok
Cons: Inconsistent gate staff. Happened twice to. Me in the recent trip where a multi flight journey the first leg my luggage was fine to get in board, the second flight it was tagged as too big. I've seen massive pieces of luggage go through no problem and then a random person is stopped to have their bags checked in.

Cons: Lost the flight because of TSA who didn’t care I was missing the flight and gate personnel who didn’t allow me to get on board while the jet was still there. A nightmare and my luggages are still somewhere...

Pros: Not at all
Cons: I made the reservation without knowing that Americans airlines has a boarding number 9 where you are NOT allowed any carry on. Awful lesson. You are given the worst seat and you cannot store any thing in the overhead compartment. Or there make you pay $60..

Pros: Not a thing plans got changed I had back surgery
Cons: That my plans got changed

Pros: The boarding process was quick and efficient.
Cons: This plane did not feature TV at your seat. Only the overhead TV

Pros: Crew and actual flight were great but something was broken on the rear air conditioning unit. It was a full flight and 86F in Dallas and 77F in Columbia. I was seated in rear of the plane very very hot with all the people on the plane. I felt it was difficult to breath once we were on the ground in como. We were at the gate and everyone stood up to get off but the doors remained closed for awhile. It seemed to get even hotter.
Cons: Crew was great and the flight was smooth.

Pros: The crew were wonderful! Everyone was polite and accommodating. The entertainment available was on point. The food was both tasty and offered often.
Cons: The seat were ok. There was not enough legroom, but honestly no airline has enough unless its business of first class. The Wi-Fi availability was misleading, though it did not advertise that it was free.

Pros: Crew is usually very nice
Cons: Customer service is horrible. No tvs on the seats, no entertainment shown no options for snack except hummus privacy is no concern to American

Pros: Comfortable and smooth
Cons: N/A

Pros: Very nice in flight staff

Cons: Nothing

Cons: More options with first class food

Cons: Plane was delayed due to a mechanical in Charlotte (Old USAir Airbus) then ground stop due to weather after it finally got to Baltimore. Loaded us up and then deplaned us. They brought out water and sodas while we waited. Then reboarded and got into Charlotte about three hours late. Lots of very unhappy people. They passed out 800 numbers to rebook. A lot of people missed connections.

Pros: Wonderful
Cons: Great

Pros: Nothing
Cons: Everything

Pros: Everything was perfect.
Cons: .

Pros: Ended up leaving earlier than scheduled.
Cons: American Airlines holding open seats until right before the flight leaves.

Cons: The first leg was cancelled and no one maee me aware of this and no additioaal flights were placed for this leg of the flight.. Kayak said it is British Airways fault and of course BA stated it was Kayak's fault. I donkt think i will be using Kayak anymore, becuase of the way this matter was dealt. I am also planning to contact bebber businness bureau for this as well.

Cons: No food included (and that fact wasn't made clear when speaking to Air Canada on the phone -- which was, itself, a whole fiasco during booking). Exact options for "meal tray" would have been nice to see on the in-flight entertainment system.

Cons: The flight and crew were very good. An hour late taking off with not explanation. Frustrating on an hour flight.

Pros: Great crew, prompt take-off and boarding / de-planing
Cons: Seats were dated and uncomfortable

Cons: AC would always delay

Pros: It was a really good flight. They lowered the lights. The plane had these neat blinds for the windows that were shading the glass than an actual device so you could obtain the perfect level of light.
Cons: Only thing that would be better was a bit more leg room. My knee was hurt the day before on a hike and it kept bumping into the seat ahead of me. I'm only 5' 4" so I can't imagine how someone tall would feel.

Cons: No hot water. Limited movies/tv shows

Pros: Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again.
Cons: I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it.

Pros: Very short flight, not much to say

Pros: Chairs and the space was very good.
Cons: Crew and the food was very poor. This is the only long international flight 10 hours that served a night grate dinner and the crews got disappeared the rest of the flight and no breakfast.

Cons: DELAYED FLIGHT DIDN'T HOLD MY CONNECTION - MISSED BY JUST 15 MIN SEATS NOT COMFORTABLE - PREMIUM ECONOMY NOT WORTH THE EXTRA COST

Cons: Departure late, no AC in cabin while we sat on tarmac

Pros: On time great crew

Cons: The aircraft was very old, without entertainment. Most of the crew were unenthusiastic. The food was less then average. A very different experience then flying from Toronto to London the week before, so quite disappointing.

Cons: charged me for my bags; employees were surly.

Pros: Flight crew were friendly
Cons: Ground staff were terrible and the ground crew mysteriously disappeared. Air conditioning was not working on the flight while it was on the ground. All passengers sweating for an hour on the tarmac. Flight arrived 2.5 hrs late resulting in a missed connection.

Pros: Efficient and helpful.

Pros: service, friendly attendants, amenities

Pros: The process was ridiculous to get booked for a flight that morrow and get to hotel

Cons: We were crammed in with no room to move. no way to get comfortable. Seats not comfortable. Very tight space and not pleasant.

Pros: Flight crew were great and their service was impeccable
Cons: Airplane was changed and what was supposed to be an emergency row seat with leg room, became a regular seat. Also, the boarding process was longer than necessary as zones 3-5 were squished into one line.

Cons: Overall everything was great, but they lost our luggage going to our destination and coming back.

Cons: My seat partner had a dog with her. I like dogs but it was more of a irritant and distraction, didn't seem that nice for the dog either. What happened to the pretzel/nut snacks?

Pros: Pathetic service

Cons: Not on time. I missed my connecting flight

Cons: Old planes,limited food

Pros: Comfortable ride and on time
Cons: Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good.

Pros: I was upgraded to first class on my birthday. I don't know if this was just a coincidence but I suspect it wasn't. It was a great experience and staff was super attentive.

Pros: Very fast.

Pros: TV on back of seat. Free movies. Okay food
Cons: I had to wait 2 hours for my bags

Pros: The view from the window seat was all that was good about the flight.
Cons: The flight attendant (lady with short red hair) was very rude to a customer I was sitting next to. When food service came aroind, people had there seats back amd instead of addressing everyone to politely put their seats in the upright position, she specifically told her (in a very harsh tone) to put her seat up for consideration of the person behind her. The customer said she couldn't because the person in front of her had her seat reclined as well, which left her with very limited space to eat. The flight attendant continued to say she needed to pit her seat upright or take a seat in the back of plane. I was in shock by the flight attendants' unprofessionalism. Flight attendants also need to provide passengers with pens to fill out declarations. Some would not provide customers with pens. I will never fly Air Canada again!

Pros: The crew was always very attentive and with a smile. Food was hot and the drinks kept coming.

Cons: The price was too high for the amount of food you got. The taste could have been better. Wish there were more choices of food.

Pros: crew was awesome
Cons: that people can recline their seats in coach. very uncomfortable and there's really not enough room to do this.

Pros: Lots of entertainment options Not totally booked so everyone had a little space to relax on such a long flight Food was nice

Pros: The crew was very helpful.
Cons: Entertainment was terrible.

Pros: The flight from DC to Toronto was late around four hours and after we got on the plane We went back and we were waiting at the airport while get more fuel and which repaired the fault on the plane. so I was late for my next flight to FrankfurtSo I was put on a flight to Frankfurt with a connection in Lisbon.In the end, my suitcase was lost and I got it only two days later. Never I will no longer use AirCanada small planes !

Pros: The flight seats were great. Spacious, charging ports, cheap flight, and had entertainment in-flight.

Pros: Always seems to happen with some leg of an Air Canada flight....and they couldn't find my luggage, so delayed my boarding at Customs, too.

Cons: Cancelled flight and didn't even tell me a reason. They couldn't even make reservation for hotel. Hotel sent me back to airport because i didn't have voucher which AIr Canada guys said they can't make one? Everything didn't make sense. And they told me not to come again. They took like... whole day to book another flight. And i had hard time understanding what they were saying.

Pros: Boarding went smoothly. I liked that I could choose an exit row seat when I checked in and didn't have to pay extra. The crew was friendly. The plane seemed nice and new
Cons: The leg room was a bit tight, and the guy behind me kept putting his knees into my back. I don't know if it was poor seat design or what, but he wasn't particularly tall.

Pros: On the whole it was a pleasant experience despite the flight being late.
Cons: I thought that the flight being delayed by almost 2 hours was terrible. That should not have happened.

Pros: Nothing - they were immature, unprofessional, nervous, unhelpful, and visibly shaken by relatively side problems.
Cons: The flight was delayed for hours but not technically cancelled, which the ground crew blamed upon the flight crew and vice versa. The failure to cancel caused us to be unable to rebook, and subsequent avoidable delays arising from Air Canada's ineptitude caused us to be two,days late for arrival. The problem was solvable with some simple rebooking, but the ground,crew failed to assist, then the flight crew, when we finally left five hours late, was Impersonable, unhelpful, uninformed, and utterly unprepared. It was a terrible, second rate, poor quality experience and I would not recommend Air Canada to anyone. Your airline needs serious training in Professionalism and responsiveness.

Pros: The service was good
Cons: There was no entertainment.

Pros: The crew was very nice and accommodating and the flight itself was great
Cons: We had a 2 hour delay and almost missed our connection

Cons: After waiting at the airport for hours with multiple delays the flight cancelled. I still haven't made it home. Today is my little girls 2nd birthday and I have been away from her for 12 days now. The earliest flight I could get is 10am. I won't get home till at least 12 noon.

Cons: Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge.

Cons: I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted.

Pros: The ground crew were always nice and friendly. They worked hard to deal with delayed flight, missed connection, and tight alternate connection. Flight crew were also friendly and helpful.
Cons: Four-hour flight delay released in one hour increments without announcement -gate displayed "on time departure" for the duration of the delay. Our hassles were compensated with meager meal vouchers given too late, There was no pre-boarding on our flight (just one big cattle call) which made boarding with child and gear extra awkward,

Cons: The flight was 3 hours delayed and we were not kept informed. In fact, the airport boards still displayed that this flight was on time, which was not correct. I kept getting emails of a change in schedule, but no reason was given by personnel at the gate. This was really a bad situation for me as I was meeting my daughter in Toronto who was flying alone with her infant son and she needed my help.

Pros: Although I didn't have a seat assignment when I went to the airport I was treated very politely and given my choice of seats.
Cons: My first message was to advise me my flight was 2 hours & 45 minutes late 2 hours before I was to go to the airport. My seat light switch didn't function neither did the jack on the entertainment system (unless one held it in exactly the right way while watching. I lasted 1 1/2 hours before I gave up. So I spent 2 hours dealing with being able to fly with Air Canada before I even got on the plane. I'm switching.