Didn’t have the correct earphones to watch movies. It required the old adapter/plugs. That’s was a bummer since I found quite a few good movies to watch.
Seat size was excellent and check-in was easy. Free snacks on the plane!
Pros: "Good entertainment options, the flight tracking and personal screen great. There was good space between passengers and mask wearing was enforced."
Cons: "Hand out wipes to self clean arm rests and tray tables."
Cons: "Everything was perfect"
Pros: "Jet blue flights seem generally good. Like the WiFi access to be Able to use flight time efficiently."
Cons: "My seat’s tv wasn’t working. Also, controls on the seat for radio, channels, etc. didn’t work."
Pros: "Crew. Friendly and helpful."
Cons: "Comfortable seats"
Cons: "Flight was 6 hours late. When finally ready to go could not find crew"
Pros: "The movies on plane"
Cons: "Everything else- the flight was delayed 6 hours to my trip and 3 hours from my trip."
Cons: "On time and very comfortable"
Cons: "Our flight was delayed an hour"
Pros: "The flight was shorter than expected"
Cons: "It would have been better avoiding a delay but the crew arriving in time to the plane and another 20 min delay in the plane after leaving the gate"
Pros: "Crew was super nice and helpful"
Cons: "Agent at gate was hard to understand when making announcements - not due to accent or anything like that - he just spoke too quickly and directly into mic. He kept saying something about our flight moving to a different gate but it didn’t- very confusing"
Pros: "The crew was very good. The seat was okay."
Cons: "There was some sort of breakdown and the flight was delayed about 40 min"
Pros: "Crew was nice, very comfortable flight."
Cons: "The flight was delayed for like an hour"
Pros: "Not applicable since flight changed to direct flight to FLL"
Pros: "Decent airfare and a standard domestic flight. Nothing to complain about. Stewardess was super friendly."
Cons: "Nothing really comes to mind. Everything was fine."
Pros: "I loved the snack options, the channel options, the seating arrangement, etc"
Cons: "technical difficulties made some channels blurrier than others, but I could hear just fine for the music channel"
Pros: "I was expecting cattle class legroom because of the price of the ticket. What a pleasant surprise to have room to stretch my legs."
Cons: "I really can't think of anything unpleasant about the flight."
Pros: "The most comfortable cushiony seat and lot of leg room is what I enjoyed the most on this flight"
Cons: "The flight was delayed by one hour had my pick up wait at the airport for one hour, which was not very much appreciated."
Pros: "Leg room, TV, all crew"
Cons: "Tray table was dirty"
Pros: "The bumped me from my confirmed flight and sent my bsggage on another flight. The JB staff were rude."
Pros: "Snacks had a good variety. Bathrooms were clean and not stinky. Good leg room."
Cons: "Screen wasn't working well when the flight took off. Mid-way though the flight it turned off. Later, the music stations stopped working too. Seat had trouble staying in the upright position."
Cons: "Television was out due to out of coverage"
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Pros: "They were super attentive !"
Pros: "Just two members of the crew in my entire trip were very responsive and attentive with people during the flight Angel and Roberto."
Cons: "Aside Angel and Roberto from the crew, everything else was a disaster with this flight to New York and specifically with JetBlue. Always on delays with every single flight that I had take before, crew personal with a bad attitude and a non effective communication with other passangers. We even lost our first flight returning to our destination because of a misunderstanding with a passanger and one crew member, they made all the passanger to get out of the airplane, after being inside for an hour, then they told us that we lost the flight and they will accommodate us in other flights. We were left there without no hotels, and returning flights with absurd hours of flight and stop, instead of one as before direct to our destination. They report the incident as if it was a weather issue and JetBlue didn’t gave accommodation to all the passanger because of the supposedly reason of weather conditions, and in that manner they don’t provide hotels. By phone I changed my flight to next day and a direct flight back home, but at the counter at the airport they were very mean and with no ways to attend passangers."
Pros: "Comfortable seat, friendly service.The flight was also delayed due to a wing that needed to be repaired before take off. Pilot apologised and stressed that safety comes first."
Cons: "Flight was crowded. Some senior citizens were making "funny" jokes about the wing that was repaired. These jokes were not only not funny, they were making them at the top of their lungs as if they shouting to someone miles away. There were some passengers travelling with pre-teen children also speaking so loudly, it was more like shouting."
Pros: "The flight was smooth and the crew was very friendly."
Cons: "Movie selection was very slim and could not get my seat to recline."
Pros: "Very comfortable. Zero turbulence. Great crew."
Cons: "The lack of food options, but that is on every airline."
Pros: "Ease of boarding"
Cons: "Delay in getting bag"
Cons: "We has a very smooth flight! We didn't experience any problems. tjis was my first JetBlue flight."
Cons: "On the way to San Juan my flight was delayed for over three hours due to a failure with the heating and cooling system. On the way back to NYC, the flight was delayed for unknown reasons."
Cons: "Low variety of food and the fact that you have to pay for blankets, pillows and head sets"
Pros: "There was no entertainment on my leg from DC to SJU nor from SJU to STX. No power outlets for charging phone either"
Cons: "No entertainment nor power outlets"
Pros: "The fact that there was barely anyone on the flight"
Pros: "The confort"
Cons: "Everything was perfect"
Pros: "Quick and efficient: boarding, service, connections = as good as it gets for the money."
Pros: "Flight was on time."
Cons: "Sound for entertainment system in a lot of Jetblue flights as in this one works poorly. Paying for luggage is annoying."
Pros: "On time boarding and departures. Terminal A at SJU aid very clean and modern looking."
Cons: "Same snacks, but unlimited. Satellite TV and WiFi is not available overseas. Really? That defeats the purpose of satellite, meaning it comes from space."
Pros: "The service"
Pros: "Service and comfort"
Cons: "Took my Mom's luggage and didn't check it through on the connecting flight. Then Said they would overnight it but didn't pay the charge for Saturday delivery. My 77 year old mother went without her things in Naples Florida after having a hurricane hit her house. I am appalled at the service."
Pros: "Leg room."
Cons: "The 2 hour plus delay in leaving due to jet blue's poor management around crew rotation."
Cons: "The flight was delayed, boarding was slow, you could not here the representative over the loudspeaker. Chairs were tight, very little room. They did not even give anything complimentary for the delay."
Cons: "The front desk at St. Croix USVI was very unprofessional. They were dancing at the counter, could not clearly understand their announcement, and they were having side conversations at the counter in front of passengers."
Cons: "Tv, internet did not work majority of the flight, air was not that high."
Pros: "No hay variedad en el entretenimiento."
Pros: "The personal at counter very helpful."
Cons: "Some information on website is unknown for call center people, like issues dealing with disabled people."
Pros: "Way to go AVIANCA, changing the craft for a bigger one was a great idea!!!"
Cons: "Rude check in employees, mediocre flight crew terrible food. Only good thing about the flight was the check in counter people at Asunción airport. The rest was so bad, will never flight with Avianca ever again."
Cons: "The time"
Pros: "Everything I liked"
Pros: "Excelente atención del personal de vuelo. Gracias."
Cons: "La comida. Gracias."
Pros: "crew was wonderful but we sat on the runway the whole day and then they cancelled the flight"
Pros: "For a several hours of flying the seat we’re fine"
Cons: "The crew service was very poor!"
Cons: "Sandwiches a little bit bigger on the way back..."
Pros: "Flight was good as well as service at the airplane, DC to Bogota"
Cons: "Everything ok"
Pros: "The good attention of the flight attendants"
Cons: "The price."
Pros: "I did not like anything about the flight"
Cons: "The service was the worst and they did not let us know that we were going to be late i had to run to my gate cuz I was worried i when back to be in inmigrantion and it took long and the gate."
Cons: "The arrival to bogota was a caos. We waited 2 hours to get immigration..."
Cons: "Food and movies"
Pros: "Boarding was easy- food was ok. Flight on time"
Cons: "The temperature during the flight was to hot Flight attendance were not friendly which is unusual for Avianca"
Pros: "Attentive service"
Cons: "Food sucks,"
Pros: "Only the price of the ticket."
Cons: "Lady at check in didn't provide proper "tag" for stroller. No consideration while traveling with kids, I was accepted to board with the last group."
Cons: "The Kayak/ Avianca site does not allow one to input TSA Pre info. Although I had printed myh boarding pass online ahead of time, i had to wait in a long long line at the check in counter to get an updated boarding pass with TSA Pre on it. Not happy!"
Pros: "delay 10 hours"
Cons: "delay 10 hours"
Pros: "Flight attendants were friendly food was good"
Cons: "Hard to understand announcements and directions"
Cons: "Havent gotten there yet."
Cons: "They cancel my fight woñithout notice"
Cons: "Food was bad. Over cooked"
Pros: "Excelent service, flight attendants are very professional"
Cons: "Seat was ahead of the emergency row so it didn’t recline. Was super uncomfortable and it would have been nice to get a heads up that the seats wouldn’t go down."
Cons: "Check in at Dulles was chaos, even though we had completed online check in and just needed to do our luggage drop. I am pregnant and was carrying a 2 y/o toddler and had no preferential/priority treatment. Though we arrived 2+ hours before our departure, we only just made our flight. Ground crew were unfamiliar with Brazilian laws on entry for citizens with expired passports. Our bags never left DC and we received them over 72 hours later in Sao Paulo, after much confusion. We were not offered any means of compensation for this inconvenience."
Cons: "Seats were pretty uncomfortable on both flights for such a duration... The layover/transfer in Bogota was chaotic, and rushed. My luggage did not make it to the final destination, so I am here with none of my belongings :("
Pros: "All. Comfort of the plane. All was on time. Entertainment"
Cons: "No dislikes"
Pros: "They gave me another boarding pass what made me fell protected and watched"
Cons: "The food in the plane was good but I think it was too little"
Pros: "Overall this is one of the best airlines I often travel with. Their cost is economic compared to the other airlines flying and their customer service attention is one of the best. They always have food and drinks available to people and obviously have a priority when it comes to children. Their seats in economy are somewhat spacious and international flights always have good entertainment with their touch screen. You can listen to music, watch movies and even TV shows without any extra cost."
Pros: "Can't beat all the free amenities this airline offers that the big brand airlines charge for."
Pros: "Seats were comfortable, staff pleasant, food fine and flight on time."
Cons: "Clear day, but bumpy flight."
Pros: "Everything! Service, staff, food, amenities"
Pros: "The service is great."
Cons: "There are no vegetarian options on flight."
Pros: "No comment no comment"
Cons: "No comment"
Pros: "Nice Avianca flight crews and ground crews on all three flights. All flights on time. All seats had good leg room. Soft landings."
Cons: "I didn't know where I should go after Customs in Sao Paulo, Brazil. I was connecting to a domestic flight to Goiania, Brazil, so I needed to drop off my checked bag somewhere to be sent to the plane's cargo. I went to the check-in desk for Avianca, and then they pointed me to the nearby bag drop-off area, which had a 45-minute line. The time wasn't too important for me in that I made it to boarding 25 minutes before the flight--the part that would have been better would be to have on the itinerary that I go to the Avianca check-in/bag drop-off area in Terminal 2 after Customs."
Pros: "There was nothing exceptional on Avianca's service on this service, which as operated by United Airlines."
Cons: "My checked bag was misplaced and never made it to my destination. It has been over 24 hrs and I haven't been able to get any information on it."
Cons: "La aerolínea muy bien , pero en el aeropuerto el dorado la atención de todos los funcionarios es PESIMA"
Pros: "The plane did not crash"
Cons: "We got there an hour and a half before the plane took off and they refuse to check my luggage for the return trip home I had to have the luggage shipped through a company almost cost me $1,000"
Pros: "To do the right maintenance to the plane because I couldn't use the earphones. The plug of the previous earphones was broken and a piece of it was inside the hole."
Cons: "Lack of supervision, because I had: (i) long delays to receive my bags with not explanation at the begining. Later on the "supervisor" told us that some of the bags were left on the road and we had to wait until a belt was available and (ii) in the maintenance of the plane in regards with the seat equipment."
Pros: "The trip in general was great!"
Cons: "Getting the bags too way too long ; after a long flight, will be nice to get out of the airport faster."
Pros: "Everything, on time. Attendance flight customer service"
Cons: "No comments"
Pros: "The service was good, the employees were so polite and helpful."
O liked the entertainment. I didn’t like being so close to other passengers, especially when they wore their masks wrong or took them down.
Felt safe. No bathroom lines since many toilets are located throughout the plane. Passengers did great at following the rules.
Pros: "The crew was not overly friendly"
Cons: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Pros: "Quickly moving through the airport."
Cons: "Take out old planes. It was really run down."
Pros: "The plane was nice"
Cons: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Cons: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Pros: "The flight attendant from IAD to MSP called Bernadette was wonderful!"
Cons: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Pros: "Flight was smooth, arrived early..crew was prompt and courteous."
Cons: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Cons: "Cabin was too hot since the very beginning. Even in first class."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Cons: "Narrow corridor to seats"
Pros: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Cons: "Seats too small ant could not watch Movies beacause the screen was defective."
Pros: "Buen entretenimiento."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "I have traveled with my luggage plenty of times through airports and the flight from washington to jacksonville, my luggage came back to me cracked and broken. I was surprised that Delta handling was worse than any of the cheaper flights I normally take and will not be checking any baggage with Delta again."
Pros: "Great and friendly crew"
Cons: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Cons: "My original flight was canceled"
Pros: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Pros: "Entertainment is very good"
Cons: "Send my carry on bag, outside."
Cons: "Delayed two hours"
Pros: "Got to my placs"
Cons: "Lol put the two fattest people next to each other"
Pros: "The fact that there were no snakes on this plane :-)"
Cons: "Same issue... there were no snakes on the plane :-/"
Pros: "Late delay notification"
Cons: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Cons: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "Everything was great"
Cons: "Nothing everything was fine"
Cons: "paying extra for leg room and checked bags"
Cons: "Being scammed by the Chinese, China Southern"
Pros: "Food was OK. Crew was very friendly"
Cons: "No Entertainment for a 4 hour flight. Plane was very old."
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "newer aircraft; good entertainment options; large overhead storage compartments"
Cons: "cramped passenger space"
Pros: "Excellent choices for entertainment in the 737-900ER. 110V AC and USB ports at each seat, lots of choices for movies and games on seatback screen. Free sandwiches handed out on board."
Cons: "Intercom didn't work super well. JFK is a terrible airport for connections."
Pros: "The crew was amazing."
Cons: "A better movie and the check in was grueling. They did not have enough staff and one person spent 30 minutes helping someone repack at the check-in desk while we all waited. Pretty unacceptable."
Cons: "Entertainment choices"
Pros: "On time"
Cons: "Meals and more options to drink during flight. No entertainment system"
Pros: "Good price compared to direct flight on United"
Cons: "The check in process..there seems to be no benefit in doing the early check in online because there is only one Copa attendant helping the premium and early check in customers while there are four Copa attendants helping the regular check in customers and that line moves twice as fast! Seems idiotic"
Cons: "Air flight attendant was rude and Had an attitude with some passengers"
Cons: "Wider seats and aisle"
Cons: "More options in movies"
Pros: "The check in team and the on board crew were all outstanding."
Cons: "My seat was tight and when the person in front of me leaned back, I was unable to open my computer on my lap."
Pros: "It was just fine"
Cons: "Boarding was chaotic, food was poor."
Pros: "Smooth flight; flight attendants were courteous and attentive; limited entertainment; screens were too small."
Cons: "The beef stew was too salty; dirty bathrooms"
Pros: "The onboard crew worked tirelessly to serve us food and beverage throughout the flight. Very comfortable and enjoyable experience."
Pros: "Outstanding service, good timing, and courteous flight attendants."
Cons: "I had to call their reservation center three times in order to receive an electronic ticket. The last call at the checkin counter. I finally receive it 1 hr before ETD."
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"
Pros: "On time"
Cons: "Seat did not recline"
Cons: "No private enterteinment"
Pros: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Cons: "I had to cancel the flight for family reasons, and even if I pay the cancellation fee, Copa didn’t give me the money back. I explain that it was a personal/family type of emergency, but they did not care at all."
Pros: "Provided food- even on short trip from Panama City to Bogotá."
Pros: "The aircraft was a new 737-800 series with an entertainment center, the meal was decent and the crew pleasant and professional."
Cons: "Copa does not permit one to make a seat selection at the time of booking - the seats assigned to us upon checking werenot together and in the back of the plane. As Silver customer with United Airlines I would hope for a better choice or what then is the value of the Star Alliance? I likely won’t fly withCopa again. Also, they did not offer hot tea as a beverage selection."
Pros: "The staff was very friendly. The airplane was clean. Boarding was organized and orderly"
Pros: "comfort and food/beverages"
Pros: "Boarding was quick and smooth"
Cons: "My tush hurt a bit on those seats"
Pros: "The people were friendly and professional. Everything was as expected. The ticket cost was about 200.00 more dollars than the other discount carriers but they did not include any baggage. When I compared apples to apples and looked at the 2 bags I wanted to check the price was within 20 dollars ant the Copa flight was at a better time. The Copa flights had food service and the meal was good, chicken and pasta. Would it have been worth 10.00 at the airport? Yes it would have been. 1 meal each way would more than make up the difference. All in all the flight worked out to be at a better time with friendlier service and an equal or better value for my total cost. The flights were on time. Nicely done."
Pros: "We left on time and the crew was very nice and professional. Loved the fresh fruit for breakfast."
Cons: "The seats were not very comfortable for business class. I liked the space and width but the seat and headrest were very hard. And the bathroom in business section was the smalllest ever on an international flight."
Pros: "technology and movie/entertainment selection. plus drinks were included"
Cons: "The food choices are limited foe vegans."
Cons: "After reporting that things were stolen...Copa deny my claimed."
Cons: "The business class was empty and Copa did not offer an upgrade."
Cons: "Entertainment system did not work. Some seats had them others did not. Mine did not work."
Pros: "Everything was great good service"
Pros: "The crew was super nice and accommodating"
Cons: "The airline was international, and it was freezing! Also no wifi or outlets to charge your electronics."
Cons: "No explanation was given"
Cons: "The movies were boring"
Pros: "Great Flight, from Dulles to Tocumen"
Cons: "14 hour layover from panama to SPS."
Pros: "Nicest crew! Makes me never want to fly an US airline again."
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Pros: "All flights were on time."
Cons: "The crew didn't care and was not approachable. Food was dry and tasteless. No vegetarian options. During 8 hours' flight they served only 2 glasses of water."
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "The crew was very helpful and friendly."
Pros: "Everyone was extremely kind and helpful!"
Cons: "seats and plane were old. Business class seats need an upgrade badly. They should discount the tickets if we're made to fly in 25 year old seats. Business class service was rushed. It was like the goal was to get your items up and collected early so the attendant could disappear for the remainder of the flight."
Pros: "I love the attendance of the host. The flight was smooth. People were friendly with me. The host spoke good English language, I almost missed my flight but I was helped to get on flight."
Cons: "The seat was quite uncomfortable. I could not sleep properly had a bit of neck pain."
Pros: "Excellent experience!!!"
Pros: "the woman at the recheck counter for united Joanne ...helped me to get on an earlier flight and saved me an 8 hour layover. The woman is an angel......."
Cons: "The flight attendant was rude."
Pros: "Food and drink were unexpected and satisfying."
Pros: "A fly attendant try to make up for me for forgetting our lunch."
Cons: "the disorganization of the other costumers who were changing seats almost make me lose my connection. The crew did not serve our lunch."
Cons: "Sat on tarmac for 5 hours"
Cons: "no food available to be purchased. we left almost 2 hours later than scheduled and were very hungry."
Cons: "Seat didn’t recline all. I felt like a sardine. Seat cushion the most uncomfortable that I have ever experienced."
Pros: "Westjet is just overall awesome"
Cons: "On both legs the seat was super uncomfortable. Really hard."
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Pros: "flight was good not problems"
Cons: "I don't think anything could have been done better"
Pros: "Flight was early and bags came out before scheduled arrival"
Cons: "Plane smelled of sewage"
Pros: "Very friendly staff on the flight."
Pros: "price efficiency"
Cons: "gate change last minute"
Pros: "Smooth departure, flight on time and Westjet staff are always nice, helpful"
Pros: "Early boarding quick flight"
Cons: "Seat belts don't fit me yet they did on the way down on same airline"
Cons: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."
Pros: "The ease of boarding with very nice staff!"
Pros: "Care by crew"
Cons: "Premium seat a disappointment for the money $120 Awful food cold and spongy sandwich"
Pros: "My first experience with West jet very enjoyable i would recommend!"
Cons: "They told us a flight attendant called in sick and they had to get a replacement to drive in from the City. Put the whole full flight an hour and a half late leaving. Poor system to deal with sick crew. I am a teacher. When a teacher calls in sick. School still starts at the same time. No postponements."
Pros: "Seat comfortable"
Cons: "WestJet app to watch movies and tv not available. Only old screens in back of seats."
Pros: "Friendly and helpful staff. Boarded and got off quickly. Clean airplane."
Cons: "I felt cramped in my emergency exit seat, especially having a larger size person sit next to me. My seat was not comfortable. Being tall provides no advantages on westjet. Had to look down at my phone the whole time for entertainment, neck hurt. Wont fly again"
Cons: "LAX crew could be friendlier. Toronto to LAX crew were comparably better."
Pros: "Thought the flight left a little late, we still arrived on time."
Cons: "The seats weren't that comfortable. Though I'm not fat there was little room to move left or right there was however ample leg room considering I'm fairly tall. Though the flights are quite expensive no meal is included., only drinks and snacks."
Pros: "WE arrived early!!!"
Pros: "My singing group was the entertainment!! ;o)"
Pros: "Very spacious. Not an overfull flight Seems like they offer a lot"
Pros: "Reasonable price"
Cons: "One of the flight attendents was rude. The head rests on the chairs didn't work. The chairs where uncomfortable. The plane was delayed. The drink selection was poor. The overall general westjet hospitality was just way below average and I felt like the company is turning so cheap I was worried they may have double sold my seat on the plane."
Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Pros: "The ticket price was great. The crew were nice."
Cons: "There is no monitor in front of you/in-plane, so bring your own tablet"
Cons: "this flight was cancelled after we boarded and no other flights were available until two days later - completely unacceptable for a 1-hour flight for which most people travel for a weekend, particularly when other airlines sent flights safely in the same conditions (Air Canada later that night, Porter early the next morning)"
Pros: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Cons: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."
Cons: "They were not on time"
Pros: "Friendly crew and good entertainment"
Cons: "The delay, I don’t know if I’ll be getting a discount or not on a future flight because of it. Original flight was canceled too."
Pros: "The flight was average. Not great but not bad"
Cons: "I was forced to pay 50 dollars for our first piece of checked luggage on our return flight. This was not indicated to me when purchasing the ticket and absolutely horrible policy of weet jet and kayak by affiliation. How can you be selling tickets and not clearly indicating whether or baggage is not included. Also when we checked in it did not indicate this fee. It wasn’t until we got to the airport were we notified. Not that it makes a difference because obviously if we checked bags original departure we would obviously need to bring them back. The whole thing seems sleazy. Otherwise the service was pretty good."
Pros: "We survived"
Cons: "On an 8 hour flight there’s no complimentary meal. I paid for a meal and it was worse than free plane food and starved for the rest of the trip. The chairs were horribly uncomfortable with no lower back support and we were not even given pillows and blankets. There was also no free entertainment. I rented a tablet and had it taken away an hour before landing while I was in the middle of a movie. I might have been ok with that if the flight attendant had politely asked for it back rather than rudely waving and pointing while I stared at her blankly trying to figure out what she wanted. Next time I’ll pay a bit more for an airline that respects its passengers and our comfort."
Pros: "I really enjoyed my Canadian Vacation. Everyone was nice and being from the islands it was really a Wonderful and Cold Experience. I never dreamed I would go skiing"
Cons: "Cleaning snow off my rental. Other than that it was Amazing"
Pros: "Selection of entertainment good."
Cons: "Last minute seat changes at loading time. Seats must have been randomly selected because couples previously seated together and on the same locator number were now separated. Many of the couples and family members were left to work with other travellers who were facing the same situation. Families with children?"
Pros: "The seats were vinyl, not fabric - I prefer vinyl. It feels 'cleaner'."
Cons: "1.I did not like the flight crew announcing how great they (the crew) were at the start of announcements before take-off ---- If you are great, don't tell us, act like it - I found both crew members hardly engaging, one was sullen. 2. PA system was a little hard to understand anyway. Crew member should have put volume up and made sure was loud enough , but just seemed like wanted to use a 'cute' half french/half english accent to speak in. 3. Also this flight 3535 on Dec 21 Mtl- Toronto made me nervous although I fly often. Most nervous I have been because pilot took time to gain altitude after take off, and when landing had to accelerate then decelerate a number of times. Landing was (with 2 km/hr winds i.e. not much wind) almost on one wheel. 4. Food does not have to be so cheap e.g. sweet snack bar? Please bring back an assortment of nuts as they are at least nutritious. Thank you for reading."
Pros: "The plane ✈ flew without incident."
Cons: "Airplane left late, no in flight movies, menu of food was very unusable. Because I am lactose intolerant, still, lots of cheesy entrées on the menu."
Cons: "Screens like 15 years ago"
Pros: "Everything was streamlined and easy to understand. We made it on time and the staff were friendly, especially with our young son who is one Ana half."
Cons: "the Airline was pretty cramped but it was a short flight so it wasn’t too bad."
Pros: "Great flight easy booking"
Cons: "Paying for baggage"
Pros: "Crew was friendly and attentive."
Cons: "Gates were changed and I was not informed. Flight was almost an hour delay. My luggage was never even put on the plane. So I cam from Vancouver, British Columbia, Canada to Yuma, AZ and have no baggage, no clothes, toiletries, nothing! It is 9:14pm and won't have any luggage until MAYBE 7-8pm Monday night. It is Sunday night now. Not happy!!!!!!!! No food on the flight!!"
Cons: "We flew from Toronto - Abbotsford with a stop in Edmonton. There was a 1 hour layover in Edmonton before the Edmonton - Abbotsford flight left. Unfortunately, the plane arrived in Edmonton 30 minutes late, and rather than wait 5 minutes for the passengers to disembark from the Toronto plane and board the Abbotsford plane, WestJet decided to leave all those passengers behind. There were no other flights available until the evening, and we were stuck for 8 hours at the Edmonton Airport before we were finally given a flight to Abbotsford. Never again will I book with WestJet."
Pros: "Staff was friendly and helpful. There was no delay in any areas."
Pros: "I loved how the crew was so helpful."
Cons: "There was no entertainment on the flight"
Pros: "New plane and friendly service."
Cons: "More leg room would be appreciated."
Cons: "Because the flight left late, 3 of us had to RUN through the Toronto airport from one end to the other, in order to barely catch our connecting flight from Toronto to Ottawa."