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Everything

None

Flight was canceled and United offered no reasonable options for returning home that evening.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Flight crew was pleasant.

Very confusing boarding, multiple flights in same gate with no obvious line. Plane interior very bare-bones, not updated in any way for comfort or ergonomics. No entertainment or food available, though it was a short flight. Plane responded terribly when we hit significant turbulence.

Crew was friendly and courteous.

Flight was overbooked. Also, passengers crowded the boarding area which made it difficult for me, as a passenger with a disability, to navigate and board easily.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth