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The cheapest ticket to Pennsylvania from Washington found in the last 72 hours was $122 one-way, and $199 round-trip. The most popular route is from Washington to Pittsburgh, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $35.
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Read more about Boutique Air
Cons: Boutique air crew is very friendly. Much nicer experience compared to bigger airlines .
Cons: They can't find me a alternate flight I've been waiting 8 hours with still nothing
Cons: The flight was cancelled and I was not notified until I had already drove to the airport.I had to cancel my flight and reschedule with a different airline from a different airport
Pros: I thought the flight was on time and comfortable. The cost of the flight was very reasonable and it beats driving.
Cons: The flight was supposed to leave out of Cortez at 6am, the pilot showed up at 620am, and we did not depart untill 635am. Because of this, we missed our next flight out of Denver. There was no reason this flight should have been this late. When attempting to talk to boutique air staff at the airport and on the phone there was nothing they could do. 1. Because we "choose" to fly and 2 bc it was bought through a 3rd party. No one was able to help us. Unfortunately our next flight to Omaha only departs every 2 days. The closest they could get us to home was 7hrs away from our car at the airport. It was not frontier fault that we missed our next flight, it was clearly boutique air. The pilot in Cortez was a complete jerk, had no sense of time or urgency. If we are required to show up 90 minutes early, so should the pilot. We were stranded in Denver unless we wanted to buy all new tickets for around $800 or wait 2 days for next flight . I was very mad at boutique and their staff was less than accommodating or understanding. Very poor service. They would not own anything because flight was bought through kayak.
Pros: The price was great, and it seemed like a fun idea to ride in a "private" plane.
Cons: The flight was hours late and caused significant scheduling problems. Very small and uncomfortable plane.
Cons: At first was told my 5:30 pm flight back to Cortez from Denver was delayed until 6:30 pm, then a bit later the airline worker told everyone on the flight he made a mistake and read it wrong, it was delayed until 6:30 am! I was eventually given a voucher for a hotel for the night, and basically no explanation as to why the flight was delayed. I then woke up at 4:00 am to catch my 6:30 am flight, when I reached the gate it had been delayed again until 8:05 am. Then at 8:00 am the airline worker called me, personally to the front desk to tell me my bag had been lost! At 8:30 am we started boarding, I asked about my bag again and was told it would be on the next flight to Cortez if it was found. We arrived in Cortez after a very stressful flight, they unloaded the plane and my bag had been on the whole time. And if the delays and miscommunication weren't enough the staff was rude and uninformed and the plane was cramped and uncomfortable. Obviously I had an extremely frustrating experience with this airline and will not be flying with them again. I would urge others to stay away as well!
Cons: We were told the water and peanuts were in these drawers, help yourself. It made sense for the type of flight it was. Never been on a flight like that before.
Pros: Your airline is a great to those of us living on the Eastside. Easy, punctual, courteous, and economical.
Pros: Crew was quite professional. Very comfortable cabin. Ample refreshments. Landing was likely the smoothest of my years of travel. Don't let the size of this airline fool you. It is excellent and they serve these regional markets with excellence.
Pros: I loved the plane its self, small & comfy. The crew was helpful & polite. Smooth Takeoff & landing. Plane departed on time for our initial takeoff.
Cons: Bathroom could use more then a bucket to squat over, though it was a short flight i cant imagine a longer one with a full flight. Would have loved a drink on the flight preferably achoholic. beverage / snack options were sub par. Other then those minor details it was great!
Pros: I loved the convenience of this flight from Merced to LAX. A low fare, a small plane, a huge time saver. I will fly with you again! This flight made a cheaper; direct flight to europe possible. Thank you! Great (young) staff!
Cons: Seats were a bit old.
Pros: I liked the friendliness of the crew. They were very helpful. Overall it was enjoyable.
Cons: We did hit some turbulence landing in Massena. Definitely a bit bumpy than a larger aircraft.
Pros: Staff, pilot, co-pilot were friendly but professional. Flight on time. Bumpy, stormy day...exciting flight. Small plane, eight seats but challenging weather, which the crews handled with confidence.
Cons: I have nothing to complain about.
Pros: Great price for a comfortable ride.
Pros: Quick check in, no games
Cons: Little turbulence
Cons: Waited until departure time to start boarding. Start boarding before departure time so you leave when you're supposed to. Plane was sitting at terminal for 3 hours prior to departure. No excuse for leaving late.
Pros: I've never traveled in a plane that sat 8 people but I was an exciting experience. Our pilot was excellent and the landings were so smooth. Boarding was a breeze since there were only 3-7 passengers. I would definitely fly with Boutique again.
Cons: It's one of the smallest airports I've been to, but has the worst TSA agents. They're bored. I have to take my top off to go through the metal detector. Took 45 minutes of harrasment to get 8 people through.... eight.
Pros: The ease of everything. I love aviation too, so flying a small plane that you can watch everything was fun. We did have a long delay for a maintenance problem, but that happens with anyone at anytime. No. Middle. Seats. For being a small plane, they are great planes. Fast and smooth for its size.
Cons: The space between seat rows is pretty small... it didn't affect me, for I am a small man, but would be pretty tight for a larger person.
Cons: Scheduled to fly Cortez, CO to Phoenix at 10am xmas morning. Delayed until 11:40. At 11 it was delayed another hour. At 12 it was delayed another hour. At 1 it was delayed another hour. At 2:30 it was cancelled. Ridiculous lack of communication. We assumed it was weather, but eventually they told us it was mechanical. We had to drive 7 hours to get to our vacation, mostly at night, partially in a snowstorm with icy roads, and of course the 8 hours home later in the week. If we had known they would cancel in the morning it would have been much less stressful for all. Or better yet - have some airplanes on hand in case of mechanical failure!!
Pros: Great service, comfy flight, extremely smooth despite the small plane. Best flight experience I've had in a long time!
Pros: Customer service landing and take off. Everything really smooth. Cheap and best. Felt like my private plane
Cons: The flight delay caused me to miss my connecting flight in Denver. I then had to pay $165 to change my flight. None of the airlines helped waive this fee. This is Boutique's responsibility as the delay was due to "not having enough fuel to get to Denver." This should have been accounted for prior to the 10min before the flight was supposed to depart. I am incredibly disappointed with Boutique and the lack of customer service.
Pros: The staff was very friendly and professional from the checking point to the final destination . It is a private jet experience for a bargain. It is a great experience.
Cons: Only one person to help, delayed because of fog and no explanation, had to call many times to get my bags back
Pros: Crew was awesome.
Cons: Did not give me much information about my next flight , like times or anything. Would not cancel and reschedule my flight just delaying it for over 13 hours overnight. And I was told to book directly with the airline and not through a third-party. Because as you know they cannot make any changes to my reservation.
Cons: It has been seriously delayed and I have not taking that flight yet .
Pros: The flight was fast and easy. The pricing is affordable. I like how there is no hidden fees. I also like how the plane only has a few seats.
Cons: The plane was really hot when I first got on.
Pros: The crew was very friendly from the front desk to the piolet
Pros: I liked the small flight and the relief of not having such chaos with so many passengers. (My first time flying by myself.) Friendly staff and overall good experience.
Cons: Only issue I had was with the gentleman who sat in front of me. He took his shoes off and stretched his legs over into my seating area (also touched me with his feet). I have bad knees so I understand the need to stretch, but I like my personal space and absolutely HATE feet. Maybe should have a recommendation of respecting personal spar since the flight is so small.
Pros: Small plane, fast service once airborne.
Cons: Delayed over an hour leaving.
Cons: Original flight to Denver was cancelled due to hurricane. Boutique would not refund my flight, as the hurricane did not affect their flights.
Pros: It was a different experience altogether compared to a normal commercial flight. Walking out on the tarmac eith your two pilots and 4 co-passengers beats standing in the frenzy of people jockeying into position so they can bring all their luggage on and avoid checked bag fees.
Cons: Was a little priecier than other options but not much.
Cons: Not knowing anything about the 3 hr delay.
Pros: The price for this flight considering the convenience of everything compared to a typical commercial flight was amazing. I am very impressed with the service, and will absolutely try to find future flights on Boutique Air!
Pros: The price for this flight considering the convenience of everything compared to a typical commercial flight was amazing. I am very impressed with the service, and will absolutely try to find future flights on Boutique Air!
Pros: Everything was excellent!
Pros: QUICK, EASY, FRIENDLY & EXCELLENT PRICE. THEY GET YOU TO THE "HARD-TO-GET-TO" PLACES WITH EASE!
Pros: The thought of a private plane
Cons: How dirty, uncomfortable and cold the plane itself was. The flippant attitude towards safety information was also surprising
Pros: On time, easy check in, and friendly staff
Pros: Awesome airline. Polite and very comfortable.
Pros: All the staff are very helpful and friendly.
Cons: I'll admit, I was arrived some what close to the cut-off time but still had around 50 minutes to spare before boarding my flight. Staff was unable to provide me a printed version of my boarding pass. In result, I was not able to make my flight. Boutique air refuses to address the matter.
Pros: It was a quick stop to refuel, and we were immediately brought back into the plane afterward.
Cons: That we had to go back through TSA screening even though there were only six of us - but that's the TSA and not the airplane's fault.
Pros: The crew was informative, pleasant, and easy to speak to. Take-off and landing were both VERY SMOOTH for a small 8-passenger plane.
Cons: We flew with a lot of turbulence so the flight was slightly delayed.
Pros: I have flown between SLC and Denver perhaps 600 times over the last 20 years. This was perhaps the first time ever that I enjoyed the flight.
Pros: Expectations were exceeded and beyond. Very professional and everyone made me feel important. Impressed from booking to landing.
Cons: I do not have a complaint.
Pros: Wayne at the DCA Airport was gracious and amazing.
Cons: The planes still aren’t clean. Pretty sure something was growing on the seat in front of me.
Cons: Extremely disappointed about flight 1379 scheduled to depart at 0658, 18 Jun 21. Flight departure was moved to 10:30 AM and later to 12:30 PM without giving any reason for the delay to the hundreds of passengers that arrived at the airport between 4:30 AM to 5:30 AM to meet the airlines requirements. Poor performance by Jet blue. Lost of time and money for me. Thumps down. Blue is my favorite color, live up to it.
Pros: Crew was great and plane was cleanly.
Cons: Plane was delayed
Pros: Good entertainment options, the flight tracking and personal screen great. There was good space between passengers and mask wearing was enforced.
Cons: Hand out wipes to self clean arm rests and tray tables.
Pros: given the current situation here and around the world, the crew is doing their best which is very good.
Cons: sanitizer at the waiting area before boarding, maintain the social distancing when board and existing, insist that it must be followed, disembark row after row
Pros: The flight was fine.
Cons: Racist flight attendant targeted only 3 black people on the flight for chairs, bags, etc... But the people right next to us on either side received no reprimand. Terrible exclusionary actions.
Cons: It was a little bumpy. Probably nothing to be done about that.
Pros: Crew was amazing. It was the pilot’s last flight before retirement, so it was fun celebrating with him and the crew. Seats were comfortable.
Cons: huge delay....7+ hr delay for a 2 hr flight..there were other jetblue flights scheduled on the same route that went ahead of us
Cons: JetBlue's livery is really beginning to show its age. The entertainment screens flicker and flash and the once-luxurious leather seats appear worn. The crew is still great, as usual, and our flight in general was excellent.
Cons: Leaving on time. Wi-Fi working
Cons: The flight left an hour late.
Pros: The flight was shorter than expected
Cons: It would have been better avoiding a delay but the crew arriving in time to the plane and another 20 min delay in the plane after leaving the gate
Pros: Nothing really that wows me .
Cons: Would have been better if it was on time. Delays are expected though being on the air a lot of times.
Pros: Boarding was quick and crew was helpful.
Cons: Just nothing extraordinary to note.
Pros: Free Wi fi availability Free drinks and snacks (full size) Snack choices Free Carry on and personal item affordable pricing Direct flights available On time departing and arrival
Cons: Boarding D for Row 14. Was concerned I wouldn’t have a place for carry on and be forced to check. Upgrade pricing for seating too high
Pros: Not applicable since flight changed to direct flight to FLL
Pros: only two flights a day both of them got delay for more than 5 hours unacceptable
Cons: It was delayed over an hour.
Pros: My 8 year old daughter, Ellie, listened patiently to the safety instructions that Beth gave. A few minutes later, Beth came by with a personalized greeting card for Ellie with flight wings. Beth made her feel so special. Thank you, Beth!
Pros: Crew responded very well to a passenger with a medical issue.
Cons: No captions for entertainment. Not acceptable.
Pros: Great service everything on time
Pros: Plane was full, and crew was great getting everybody on board well ahead of scheduled departure.
Pros: The people who work were very courteous and professional. My flight was a short hop but everything went like clockwork!
Cons: Leaving 1 hour late
Pros: lots of leg room. I'm 6'2" and that is rare.
Pros: Just a regular flight
Cons: Flight was supposed to leave at 12:50pm. We were delayed until 3:30pm. I was scheduled to be at work from 4 to 7
Cons: Seat would barely recline, and that was barely any leg room. Awful.
Pros: My flight was a little over an hour so it was quick, but the crew was great. We got complementary drinks and snacks despite the short journey. The plane had TVs on the seatbacks for those who like the entertainment!
Cons: My only complaint is the flight delay, caused by a malfunctioning AC, but that’s not the airline’s fault. The pilot got us there only 20 minutes later than scheduled despite being delayed by more than 30 minutes.
Pros: The flight was fine
Cons: All the planes are extremely delayed
Cons: I came to the airport 11:30am asked to rebook for earlier flight which wasn’t possible unless 75$ charged. I decided to wait till 4:16pm departure that ended being 3:50 am the next day. Meanwhile it took several hours to receive water and pretzels, pizza finally came after 9 hr wait(which gave me heartburn). Ground crew disorganized feeding us excuses of weather (wx) which initially was a landing gear problem for first 1.5 hr delay then again WX and ATC not assigning a route(while other airlines departing no problem) then crew timed out then no plane & again waiting for crew...Seriously? What a management!!! Reading comments below this keeps repeating however this was about 13 hours delay. This company should quit!
Pros: I sat at the back of the plane and the flight attendants were great.
Pros: Friendly, clean plane, fine boarding orocess
Cons: Flight attendant’s voice: beyond grating. Barely intelligible
Pros: Boarding was easy and fast; the planes were almost *exactly* on time both for departures and arrivals! Staff was friendly. I have absolutely no complaints!
Cons: Can't think of anything. :)
Pros: Clean airplane and great flight attendants!!! Love the fact that it has extra room for legs which makes flying so much easier. Price per checked in bag is very reasonable and allow people to check in bags rather then carrying extra large bags on the plain as pretend carry on.
Pros: The flight was quick and the pilot made the ride as smooth as possible, there were thunderstorms in the area.
Cons: One of the restrooms on board was out of order. The inflight entertainment was limited and sound was fuzzy.
Pros: The flight was delayed due to some maintenance issues. Staff were friendly calm and helpful to the extent they could be with something out of their control. The company rerouted a different plane to take us since ours was going to be so late, turning a 2 1/2 hr delay into just a 1 hr delay. Boarding was super efficient, in flight service excellent. They comped us our headphones because of the delay, a nice touch. This is my 3rd great customer service experience with JB in as many months (the other 2 involved waiving charges to change flights, once gor me when I was suddenly ill, and for my cousin, when a changed circumstance made her need to travel on a different day, alone with 4 kids). Between Kayak and JetBlue app I got very frequent updates on flight status, but gate staff also were there and informed us in person.
Pros: Our flight was delayed a bit but that was not a problem for us-gave us a chance to have some lunch. All of Jetblue’s Staff from the res agent at the counter, flight attendants and crew were all very professional, courteous, pleasant and helpful. Uniforms very nice. Thank you.
Pros: Do too a mechanical problem the original plane was replaced with another. The entire crew was excellent.
Cons: The delay caused me to miss my sons college baseball game.
Pros: Free snacks Good entertainment
Cons: Back seat pocket was ripped out Flight was delayed 90 minutes
Cons: It only was a stinker because 40 min delayed which made me miss my bus home , so now stuck for an hour : ( . Flight and crew were fabulous !
Cons: I had a great flight! No complaints! I didn’t use I flight entertainment, so I can’t recommend either way. The food was good, but I did purchase it. Hence the 4 stars.
Cons: The flight was very late and there was no overhead storage for front seating. The staff did its best to faciliate the boarding process. I did not get the updates because I do not have a smart phone. And no texts were sent to my phone. .
Pros: Quick and efficient: boarding, service, connections = as good as it gets for the money.
Pros: Lots of legroom in the exit row
Cons: Flight delayed
Cons: My husband & I were in Row 5 & in last boarding group. When we got to our seats, all of the overhead bins were filled all the way back to Row 8. So, we put our suitcases up there. When we landed, we had to wait for everyone to get off the plane to be able to go back to those bins. And someone had already exited the plane with my husband’s suitcase. Their suitcase was left. We spent an hour with Suitcase Services, but could not find out who took my husband’s suitcase. (No ID inside theirs) I recommend that you board lower numbered rows first so that people in the back rows don’t take the front bins!
Cons: Seats were uncomfortable and need a bit more cushion. TV picture was hazy and shaky.
Pros: The crew was amazing.
Cons: Snacks need some variety
Pros: Quick and painless, and so appreciate Delta’s respect for social distancing while other flagship carriers have returned to booking full flights
Cons: Great flight all around.
Pros: Crew was exceptionally nice. Live DISH TV unexpected and appreciated.
Pros: Good on time flight
Cons: Not having a delayed flight.
Pros: The crew rocked!!!! Professional and fun. We enjoyed the music.
Cons: WiFi didn’t work well. Still great flight.
Pros: extra legroom of comfort plus zone
Cons: Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC
Pros: I like being able to charge my devices
Cons: Better movies
Cons: Stop being LATE!!!!
Pros: Crew was very kind and entertainment was good when available
Cons: WiFi in all flights
Cons: The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$
Pros: jFk To DCA crew is fine and helpful.
Cons: Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0
Pros: Good movies; nice crew
Cons: Better ? Impossible!
Pros: Flight was smooth and fast.
Cons: Run from gate G to gate C was very tight especially since the first flight was late.
Pros: Arrive early. On time departure.
Cons: My row 34 D did not have entertainment - had to move to another seat and row.
Cons: Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that
Pros: The flight
Cons: The flight
Pros: Arrived ahead of time
Pros: Baggage came quickly. Flight was on time.
Pros: Boardin process was Ok
Cons: Due to several issues we were delayed in 3,5 hours
Pros: Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service.
Pros: The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner.
Cons: Plane was late coming in and my departure time was 30 minutes off schedule.
Pros: very friendly crew
Cons: Delayed flight
Pros: Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job.
Pros: The in-flight movie was very much appreciated.
Cons: No wifi, no leg room
Pros: everything is fine except th nickel and dime.
Cons: Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!
Pros: Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options.
Pros: Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it.
Cons: The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats.
Pros: Movie selection and cable channels
Cons: My connection was abruptly changed, it took a long time to straighten out, but they eventually did.
Pros: very short flight, flight was comfortable
Cons: Plane was small so carry on space was at a premium, but everything fit
Pros: Happily, the flight was completely non-eventful.
Cons: The food and snack choices are quite limited.
Pros: Excellent service, God flight
Cons: The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how.
Pros: Crew was very professional and friendly.
Cons: Seats too close together.
Pros: Majority of the crew was pleasant
Cons: One flight attendant was EXTREMELY rude to me for no reason
Pros: Good do to Delta Staff
Pros: Great service very courteous crew. Smooth takeoff and landing.
Cons: Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes."
Pros: Comfortable flight, plenty of leg room and I live the individual chargers at each chair.
Cons: When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd.
Pros: Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time.
Pros: Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early.
Pros: The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning.
Pros: Free food for all on this flight! Turkey sandwich was actually quite good! Great legroom, flight attendants, and pilot. Free great movie for all.
Cons: Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25.
Cons: Wouldn’t know, couldn’t make it and the rebooking for a new flight was a nightmare
Cons: Less Fully packed plane during Covid
Pros: Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!
Cons: Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason.
Pros: Good seats and very clear
Pros: The crew was great and separation of passengers unless traveling together was great as well!
Cons: My luggage was completely soaked, ruining important paperwork, clothing and even my parking lot ticket for me to exit the parking garage. Apparently they didn’t even try to cover the passengers luggage.
Pros: Nothing,really other than the fact that it Got us home.
Cons: At least offer water. There was no service whatsoever
Cons: None of the USB outlets were working in isle 7 A-C
Pros: Everyone was well behaved.
Cons: IFE was not streaming movies, WiFi on but not loading
Cons: More comfortable seats you can sleep in
Cons: Seats are thick but zero lumbar. Back too short at shoulders and I'm only 5'8"
Cons: The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again
Pros: I am no longer comfortable with airline seats, bad nerve in back of leg.
Cons: Poor communication about “Red-tagging” carry on luggage
Pros: 2 and 2 seats, all occupied, no distancing.
Cons: Better seating, boarding from the tail to decrease contact
Cons: Serve cofee
Cons: The crew failed to enforce ANY mask policy. The WiFi did not work. They over served alcohol to the passengers.
Pros: Seat cramped
Pros: The pasta meal was quite good
Cons: Some more space. Individual entertainment. Air quality
Pros: Seating had more space, the crew very relaxed and good humour as well as professionalism.
Cons: Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft.
Cons: It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl
Pros: After the initial delay, the female desk agent got us on another connecting flight without a problem. Second flights attendant was also great.
Cons: They boarded the plane, only to tell us they had to de-ice, which is understandable. However, after waiting 20 min for the de-icing that never came, they made us get back off the plane because of mechanical issues. The captain/pilot was rude to the woman working the desk over the radio, to the point where she had to leave the desk and go speak to him in person (she knew we could hear everything.) That conversation is also how the whole line of people was informed that then knew about this mechanical issue since the night before, and chose not to fix it before boarding all of us. After getting to Philadelphia later than expected, we were forced to pay for hotel food that was horrible and overpriced. Only to then have our plane be delayed AGAIN because of mechanical issues, again the pilot not giving much information to the attendant she was faced by a room of 40 angry people and had no answers. The departure time slowly crawled out longer, and the only reason I knew was because of having the American app. Information/communication on all ends was poor. I usually fly Allegiant, which is notoriously “cheap,” and I’ve never had an experience like this. Happy my boyfriend has flown with American before and knew to give us an extra day so we didn’t miss the wedding we paid $800 in airline tickets to attend. Just disappointed.
Pros: Efforts to get us to Philadelphia
Cons: Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public.
Pros: It was an early flight and it was very quick I experienced some difficulty during the flight with hypoglycemia, the male flight attendant was not as attentive to my needs as the lady was who recognized the potential disaster that could have occurred and aided me while following up at the end of the flight.
Cons: Uncomfortable, no food or drinks were served, no entertainment for the duration of the flight.
Pros: Not much.
Cons: The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again.
Pros: Nice flight, great leg room, staff was friendly and flight was on time.
Cons: Our audio did not work for movies. The food was super cheap
Cons: Food was not good at all.
Cons: It was not British airline but was contracted to American airline. It lacked class.
Pros: We were notified of the pending delay in our flight from Athens to Philly very promptly on the morning of the 10th. We immediately called and spoke to a British Airways agent and also a supervisor who was understanding and kind enough to accommodate us by reserving seats on a later connecting flight with American Airlines from Philly to Phoenix. We did not receive a confirming email and ended up calling back. We were then told that Vouchers will be waiting for us at the Philadelphia airport with our names.
Cons: When we checked in at Athens airport there was no information available for our connecting flight in Philadelphia. The AA counter was chaotic, the agents were rude and had changed our seats to 2 separate areas. When we arrived in Philadelphia there were no vouchers waiting for us. The only thing that the agent could find were seat assignments . We stood in line over an hour waiting for her to figure out what had happened and almost missed our connecting flight . Even though my daughter was in a wheelchair with a brace on her leg and in pain, the agent at the counter was not very empathetic at all. The agent also kept saying that this was not correct somebody made a mistake to tell us we were booked and that person will get in trouble. Eventually she spoke with the supervisor and gave us 2 boarding passes.
Pros: The person at the luggage area, she gave me the ticket, very nice and polite the only professional person.
Cons: Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job.
Cons: Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA
Cons: Shaky landing.
Pros: Flight wasn't full so I had the row to myself and got to stretch out. Great selection of movies. Decent food.
Cons: One FA seemed visibly annoyed with me; I'm honestly not sure what I did. I am a FA for another airline; didn't identify myself as such but always make sure to not be "that passenger." During two beverage services she did not ask me if I wanted anything but simply looked at me with disdain and sighed loudly. She wasn't rude; just not friendly and I never once saw her smile. She seemed tired and annoyed. I understand that feeling. I've been a FA for 16 years, still junior at my company, but it reminded me how important body language and facial expressions are when we work hospitality and customer service in the public eye. I hope everything is ok with her and I'm sorry if I did something that irritated her. I didn't get her name.
Pros: Food, OK legroom, complimentary wine & beer on a US carrier
Cons: Barely functioning ancient touchscreen system
Pros: Crew was very attentive
Cons: The television was in the aisle and couldn't be properly seen. Also there was no outlet charger.
Cons: They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up
Pros: Equipment was an A330. I was seated in Row 11 and had priority boarding. As a result, I had considerable leg room and not trouble finding overhead space. Seating in the back has several inches less "pitch" between seats. A330s provide a very smooth ride.
Cons: Food: Salad was good, you could taste the arugula. Chicken, once you scrape off the barbecue sauce, was decent. The rest of the lunch did not seem worth eating. The best option if you are hungry is to either eat in the terminal or bring something you do enjoy with you. The movie selection had nothing you likely have not seen already. Be aware that sometimes PHL moves slowly. We waited over 5 minutes for the plane door to open. Bags took about 40 minutes to come up. There were no lines at immigration. Connecting in less than 2 hours can be iffy.
Pros: I flew first class. Philadelphia airport is horrendous. I chose to fly first class to avoid lines and make flying by my lonesome go more smoothly. There are no special lines for first class there are absolutely no perks to flying first class out of Philly. The first class flight attendant was rude. They ran out of hot food by the time they got to me so I was served yogurt ... I don't eat yogurt. I waited 40 minutes for my luggage to arrive at baggage claim. The flight to Philadelphia from Tampa was a good experience. They had first class lines. The airport was cleaner. The flight attendant Steve, was kind and professional. I was served a hot lunch. I'm a diabetic and when my blood sugar went low he got me orange juice quickly. I waited maybe 10 minutes for luggage at baggage claim. However with the horrific experience in Philadlephia I may never fly American again. Definitely will never fly out of Philadelphia again. I was told by the woman who I sat next to on the way home that she hates American and usually flys Delta for her business trips.
Cons: AVOID FLYING OUT OF PHILADELPHIA!!!
Cons: I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit.
Pros: Nothing. I will never fly an American / American code share flight abroad again. I cannot believe they are flying this plane for trans-continental flight in 2016.
Cons: 1980's 757. Literally, I flew on planes like this in the 80's. American, please get with it. This was a horrendous flight. No in flight entertainment at all in 2016 on a 9+ hr. flight is unacceptable. Couple that with 1.25 hour delay AFTER the plane boarded. You should not be flying narrow body jets on flights this long. Much less ones with old, uncomfortable seats and zero entertainment options. I don't mean to sound entitled but this experience was night and day in every capacity (comfort, food, service, entertainment) from my flight to Europe on BA. Sad. Lastly, I sat next to a off duty American flight attendant who was quite rude.
Cons: The Boeing 737-800 did NOT have enough leg room for me. My first flight to Houston was very uncomfortable, even with an aisle seat. If I can, I will avoid this plane when booking future flights.
Pros: Crew was great. Flights were smooth. Good beverages and snacks.
Cons: The seats have no leg space.
Pros: Easy finding deals
Cons: Better interface
Cons: The changes of time and gates were disturbing.
Pros: The crew was nice once we got going - after 1.5 hr delay, not due to weather. The delay was per United's Capacity restrictions on a smaller plane: a 737. They kept giving offers to fly tomorrow, starting at $500 and when it got up to $2000, people really responded. Then, after another delay: gone
Cons: Communication was miserable. The UA workers tried, but really looked like they didn't understand what was happening. Too bad: wasted time.
Cons: Gate attendants
Pros: Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen
Cons: Long delay due to weather. Got screwed by a change fee for a mistake I made on my original booking, no consideration. Good entertainment options but couldn't get them to work on my laptop so I had to watch a movie on a small mobile phone screen-website didn't request to download or activate DRM plug
Pros: The crew was ok. The seats were far from comfortable.
Cons: The seats were so close together and did not recline to a comfortable position at all and to be a flight over 2 hours is just plain ridiculous! I will definitely be putting United on my list with Spirit from now on. Choosing either of them for such discomfort versus price savings is not worth it!
Pros: The flight was smooth and easy. The boarding was quick. The drink service was nice
Cons: The state didn't have a high enough headrest for me
Pros: There was nothing I liked about this flight.
Cons: No verbal announcements during boarding meant this flight had a very chaotic beginning. I cannot believe how tight the seats are on United's planes, and I am not a terribly large person. Airlines that still charge passengers for in-flight entertainment deserve a special sort of hatred that they receive, and United is the worst for this. Charging for wifi and movies is straight out of the year 2000, and that's squarely where United is. If JetBlue can offer free wifi, complementary movies and TV, snacks that are not stale, and an extra inch of legroom so can United. I hate this airline.
Pros: Left on time. Employees were competent and friendly, and kept us appraised of things at DCA and in flight (turbulence, etc).
Cons: Not much I didn’t like.
Cons: I'm carrying my luggages from terminal 5 to terminal 2 , I'm about to passed the screening to board to United airlines but the employee at the front stop me because I have 2 luggages and it may not be allowed, she told me to ask an employee about it and one employee told me to go to terminal 1 to drop off my lugggaes. So I went there and told one of the employee of United airlines that I just need to drop off my lugggaes and she saw the stickers on my bags and told to used the kiosk and print again a new tags because the one attached was already old, but the stickers attached printed pittsburgh, while I'm trying to print another one, a nice employee from ANA saw me and asked me if I need help, she told me I don't need to print another one , I just need to drop off the bags. She's so nice and helpful to assist me .No one told me about this in Manila so I don't need to experience the inconvenience in the first place.
Pros: Liked that it wasn’t the smallest regional jet that flies to Springfield
Cons: There was a delay because inbound plane was late. Didn’t like that jetway was very cold when we were waiting for our gate checked luggage. My gloves and hat were in the gate checked luggage.
Pros: Great crew, smooth flight
Pros: Crew was friendly
Cons: Boarding group approach caused confusion due to lack of line indicators (too short); in-flight WiFi kept dropping every 60 seconds, making movie watching impossible
Pros: Super easy n fast!
Cons: Newark airport
Pros: Everything was as expected from United.
Cons: We didn't have seats assigned and the gate attendent didn't take the time to tell any of the 20 of us waiting for 15-20 mins to speak to a gate agent what was going on until AFTER she boarded the rest of the plane. When asked what was going on she responded "excuse me, I'll get to you when I get to you and thanks for your 'non attitude'" to the woman who asked her if she had any plans to greet us or even ackwnowledge us. Then the flight attendants became flustered as they realized they separated a 5 year old child and his father and sat the child in the emergency seat. When several of us attempted to help they were rude so when I put my headphones in to pass the time and didn't hear the woman ask if I was willing to sit in the emergency isle she snidely said "there's always one millenial not paying attention." Ummm.... I had my eyes closed and was listening to my music since they clearly wanted us to mind our own business and NOT try to help the father (meanwhile all of us strangers were trying to figure out how to rearrange in order to help). The only reason entertainment gets a 2 is bc I had good conversation with the passenger next to me, not because of anything United did. Really unbelievable that they continue to operate this way and treat PAYING customers like this. It's sad actually.
Cons: Extremely noisy inside the smaller jets. Can't hear anyone or anything.
Pros: Flight attendants very nice
Cons: No offer to purchase snacks
Pros: Average stuff
Cons: Flight was delayed 5.5 hrs (due to their own fault) and they did not even have anyone come and tell us nor have any food or drinks for us in the meanwhile. They did not even have options for anyone to board another flight if needed. They did give 50 e-dollars to use for another trip at the end but I do t think that's enough compensation for their poor service. I probably would avoid them on another trip.
Cons: Original flight booked was for 1:30. Week before changes to 5:30. Then 6:30. Arrive at the airport and flights delayed to 7. Then 730. 8. 830 etc etc etc til 11. No explanation. No food tickets. Rude responses like this gem: pointed out how long I was waiting with no word --> told by a united employee that he's been there since 7am. I point out he's bad to be there. He says he's not. I guess a united volunteer then? Then only handed out water since 'it's a short flight'. Useless.
Pros: They canceled my flight with a very bad alternate The offer to redeyes flights instead !!!!
Cons: The offer me 2 redeyes flights instead and 7 hours wait in SF !!!!
Pros: flight attendants were outstanding and very nice. Pilot was great as well and even thought we were delayed in Houston for a fuel sensor for 45 mins. He was still able to get us into Pittsburgh at a decent time. Was very happy with this flight.
Cons: needed more leg room.
Pros: United hires good people. Flight was comfortable and on-time.
Pros: Staff were very helpful and friendly.
Cons: Delay, but not airline'S fault.
Cons: Coach cramped
Pros: The seats were extra comfy & roomy.
Cons: I was connected to the free inflight wifi but couldn't get any movies to actually load.
Pros: No entertainment unless you pay, but you can't turn the tv off, so it's playing bright ads in your face all night. Awesome.
Cons: If you want to feel like you're riding the most cramped Greyhound bus, definitely ride with united.
Pros: Flight crew was great, flight was easy, aside from a little turbulence
Pros: Little to add.
Cons: The plane was delayed incoming. Then boarding was interminably long because of overbooking and no overhead room for luggage. It took precious time to load passengers 1 group at a time while bags were checked. Once airborne I saw I only had 10 minutes or less to make my connection in Newark, which I inevitably missed. Poorly scheduled. Many passengers missed connections. It would have been much quicker and easier to advise passengers to check bags at the gate BEFORE the plane arrived knowing it was overbooked. I'm very disappointed in how the entire boarding was handled given the time constraints.
Pros: United comfortable classy convenient. Ordered on time staff was friendly beverages are free and plenty of legroom thank you I will book again
Pros: Everything was good.
Pros: crew was friendly
Cons: Seats barely recline. No leg room
Pros: the crew on the plane was pleasant and helpful. the pilot was very nice as well with made the flight smooth and delightful
Cons: we were not able to check in at the kiosk, it was saying that we need further assistance but wasn't giving any reason, nobody could help us with it. we were directed to different stands 3 times were people would just tell us they don't know what to do. the lines everywhere were extremely long with only 1 person working, the lady came up to the line at some point and stating assisting people in line starting from the back end of the line. That was very frustrating. she finally got to us, asked us to come up to the kiosk with her, wasn't been able to help us and then put us back in the end of the line! The lady who was able to help us in the end just said "it was just disconnected." I have no idea what it means but considering that on our way in we had to be on "standby" because the flight was overbooked. the total impressing from United is very poor.
Cons: The boarding process is ridiculous. Takes forever because it is totally irrational and driven by favoritism. Plus they don't enforce the baggage size rules.
Cons: The biggest problem I had was that the gate was changed and I wasn't notified. So I had to go from Concourse A to C, then back to A. Thankfully, I gave myself plenty of time and everyone was helpful.
Cons: We did not leave on time
Pros: Evening flight. Crew wasn't the nicest but they were professional nonetheless. Flight itself was smooth but a bit of a bumpy landing (I think it was a bit windy so not surprised. It is Ch). Not the best flight but certainly not the worst either.
Cons: DirecTV in-flight entertainment. You pay or you're subjected to constant ads and/or snippets of shows. I'd rather watch one free movie that I can't choose rather than pay to watch bad TV.
Cons: Flight was canceled
Pros: Quick-ish boarding
Cons: No food. No entertainment. No power. Garbage, lowest rung "bus in the sky" service
Pros: Plane was nice and clean.
Cons: Having to take a shuttle from one terminal to another in Chicago.
Cons: Same as above
Cons: Well easier to say what I like. U've got a nice crew at least on our flight, very professional and nice. Other than that, well u have got lots of things to improve
Cons: Good -- but my flight from Pittsburgh to STL was not so good. My flight was delayed HOURS. I was supposed to get to my destination by 10pm. I did not get there until 1am. I was so so tired and cold sitting in the airport. I felt like we would never leave. That was definitely a disappointment.
Cons: We were diverted from Pittsburgh because of fog. Other flights landed shortly thereafter from other airlines which was frustrating, but a short delay did not ruin the day. We landed instead at Dulles. After sitting and waiting for hours we were finally all put back on the plane. Then we taxied out before the pilot told us they were over their hours or something along those lines and couldn't submit the paperwork necessary to take off. We went back to the gate and were told to wait some more in case there were more pilots. No more pilots came. No more flights were available. Instead we all hovered either around the gate desk or the customer service desk where we were told we couldn't be helped. We were instead forced to pile onto buses nearly 5 hours after we had landed at the wrong airport. We then spent another 6 hours on the road driving to Pittsburgh on a bus that was crowded and hot because the air conditioning kept failing. Because of some fog and a lot of incompetence, I arrived in Pittsburgh over 12 hours after I was supposed to. My trip in total lasted 20 hours from my flight in Seattle taking off. I missed an important event for the wedding that weekend, which was upsetting given the distance I had to travel and the amount of extra time I had scheduled in for myself, but the way we were treated was worse. There was no positive communication. Nobody knew anything. We were clearly an inconvenience that nobody knew what to do with so they just kept trying to push us off to the next person. It was infuriating and unacceptable I will never fly United again if I can possibly help it.
Pros: Smooth flight, nice crew, flight was at our destination early.
Cons: they canceled my flight and couldn't reschedule. I had to pay for a rental car and drive to my destination which has ended up costing me more money and the flight was already very expensive to begin with.
Pros: Flight was short.
Cons: It was behind schedule. Cut it very close on making my connection to Dublin.
Airlines flying from Washington to Pennsylvania have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Washington to Pennsylvania
Masks required on board, masks provided on flights from Washington to Pennsylvania
Social distancing seating
Middle seats unavailable to book on flights from Washington to Pennsylvania
Testing for antibodies, testing for symptoms for flights from Washington to Pennsylvania
Waiving of change fees. Search flexible flights from Washington to Pennsylvania