Ground staff at Manchester very helpful
Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros.
The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average.
Crew was courteous and polite! Entertainment system had some great movies at no additional cost.
Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?
The flight was great.
Flight was on time and quick and comfortable
Nothing. Would never take this airline again. And would tell everyone to never take this airline.
I checked in 10 hours early for my flight and no one told me that I was bumped out of my flight because they were overbooked until one hour before takeoff. Then a gate attendant had the nerve to ask me if I was Vip. When I said no, she said she couldn’t help me and I had to wait for the next flight which was the next day. When I complained to a manager, they let me through security to get on standby for the flight and I was the last one to get on the flight. Their service is awful!!
As I said, the crew and facility were pretty good. But the bad things really ruined the trip and pissed me off.
First of all, I tried to purchase the on-plane WiFi. That didn't happen, as I was told there was an error in purchasing and I didn't end up getting any connection. Yet when I got off the plane, I realized that I was nevertheless charged for $12. This was definitely annoying, and they still haven't gotten back to me. Secondly, which is very frustrating and infuriating, was the fact that not only was my checked luggage delayed, they did not call me or reply to my emails with any useful information on my luggage's situation. To this date, I have no idea where it is, if it's lost or damaged, or when can they deliver it to me. I had all my clothes, my DSLR camera and gifts in my luggage, and I had to buy a bunch of stuff in the next few days because I didn't have those things. It has been more than a week, and they still haven't gotten back to me on anything. For this reason alone, I think they totally deserve a poor overall rating, especially because I chose them in the first place because I trusted their good ratings.
clean plane staff
ice cold airport and flight. wore layers of cashmeres, a fur coat and hat, and blanket on my head-still froze.
total commute time
MUTTON WAS EXCELLENT
SAME MOVIES BOTH FLIGHTS
The flight attendants could not do enough for you.
Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in.
Cabin Crew was awesome.
Entertainment System was not working and no Non-veg food option in flight.
Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth.
The food was okay, not that great.
Flight was delayed for three hours and was a very stressful flight
Flight was not on time and got to destination very very late pier management of aircrafts
The flight was great.
|Flights Arrive in||Kuwait City|
|Flights Depart from||Washington|
|Airlines||KLM, Etihad Airways|
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