Pros: "The crew was amazing."
Cons: "Snacks need some variety"
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "Great crew great pilot great entertainment"
Cons: "The way we board feels very classist."
Pros: "Good on time flight"
Pros: "Awesome crew"
Cons: "More room"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Cons: "Not having a delayed flight."
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Yes the crew was amazing"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Pros: "The flight"
Cons: "The flight"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "The in-flight movie was very much appreciated."
Cons: "No wifi, no leg room"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Cons: "The flight was OK."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Pros: "Crew was great seats like always aren’t comfy"
Cons: "Better seats"
Pros: "Flight diverted. Poor communication"
Cons: "Realistically explain options of what may happen due to weather issues"
Pros: "Flight was mostly empty and it’s a short trip."
Pros: "Landed in one piece despite weather."
Cons: "WiFi was down"
Cons: "more room, better boarding procedure, on time take off"
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "Was not long enough"
Pros: "Quick flight with no delays"
Cons: "Cramped seating."
Cons: "Landing was rough."
Cons: "Wi-Fi was spotty."
Pros: "Nice seats with plenty of leg room. Friendly crew. Smooth flight."
Pros: "People were friendly"
Cons: "Broke arm off wheelchair"
Cons: "Flight delayed and bot enough overhead space."
Cons: "Tecnical problems dellay no good american arlines i dont recomended"
Cons: "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
Cons: "The food choices were terrible"
Pros: "Flt attendent was really nice, friendly, courteous"
Cons: "Flt not on time. A/C did not work properly."
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Cons: "There was no one at the ticket kiosk located by TSA and no sign that said they would be back or to go to another booth. After waiting 10 minutes I️ went upstairs and found a chaotic mass of people checking in at the actual open kiosk. The check in process was not clearly defined and even after spending 30 minutes checking a bag I️ still had to care my checked bag down to another TSA check line. In their boarding area there were minimal phone chargers. The plane was small and no leg room and a rigid uncomfortable seat. Also the flight was at night and they kept the cabin lights on. That was super frustrating to an exhausted traveler who was trying to sleep."
Pros: "Smooth flight with great service."
Pros: "boarding process was efficient and the seats on this aircraft seemed a bit more comfortable"
Cons: "lack of in-seat video and no free wi-fi and no power connections"
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Pros: "On time, good service."
Cons: "Lost my luggage and flight delayed"
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Cons: "Lost connection"
Pros: "Nice crew"
Cons: "Delayed departure; plane too hot to board on time after it arrived; delayed at Akron"
Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Cons: "You make me deplane just to take my bags from me because they don't fit the plane when I just flew 4 hours across the country."
Cons: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Cons: "As I boarded the plane, they were trying to get me to check my carry on item when my bag fit the dimensions. It clearly fit in the luggage sizer, but the representative was quick to want to take my bag."
Cons: "My flight was changed to later time; however I didn't receive any notification. Flight was later and didn't get seat I requested on original flight."
Pros: "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
Cons: "The departure was delayed approximately an hour."
Cons: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Cons: "No entertainment, ran out of meals by the time they got to the back of the plane."
Cons: "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"
Pros: "Good flight."
Cons: "A little crowded"
Cons: "America Airlines...worst service and just a horrible experience"
Cons: "Having to check my carry on bag. Brought only a carry on to avoid baggage claim, but was forced to check it anyway. There is NO organization to the boarding process, so in the free-for-all at boarding, people in any boarding group are let through with WAY MORE than 1 carry on and 1 personal item, leaving no room for my bag and I was in group 2 (not sure how many groups there are). Horrible disorganization at boarding. Board from back to front for goodness sake...its common sense."
Pros: "All aspects of flight were perfect. Couldn't ask for anything more."
Cons: "Everything was perfect."
Pros: "Quick, efficient flight"
Cons: "Packed light with no toiletries in our carry on to avoid having to go to baggage claim. They announced anyone in groups 3 or 4 had to check their bags. We checked our bag, boarded the plane, and there was PLENTY of overhead space. Wasted 35 minutes at baggage claim."
Cons: "We were never offered our drink or snack. Then the male attendant called my wife "sir" when asking her to put up the tray table"
Pros: "The business seats were comfortable & our service excellent"
Pros: "I was able to change my seat."
Cons: "Five hour delay, no entertainment, no food... A really poor experience."
Pros: "Nothing to like"
Cons: "Everything could be better. From the boarding process to the on board service."
Pros: "Good flight, decent crew. Food was okay."
Cons: "My entertainment set didn't work because the headphone jack was broken so that was a major bummer."
Cons: "The food was the worst. The setup was old. The staff was indifferent"
Cons: "we had a 9 hour delay"
Cons: "Nice exp and service"
Cons: "The delay was horrible and the captain said it was because they needed extra sleep. I found this offensive as i was trying to complete a very long trip and was exhausted."
Pros: "The staff and crew were excellent"
Cons: "Legroom was far too tight, by at least an inch. Entertainment such as recent movies, available on other airlines for free, was available only for pay."
Pros: "boarding was fast, flight was on time, nice crew"
Cons: "pretty basic creature comforts, seats so so"
Pros: "We landed in NYC -- although it was first announced as Dulles."
Cons: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Pros: "Flight was delayed by 3 hours. Hostess was super loud repeated destination at least 100 times."
Cons: "Pilot was calm and understanding"
Cons: "The flight was delayed by five hours due to a mechanical problem with the plane. Little information was provided by United. Frustrating experience."
Pros: "The flight attendants, service and comfort were very good."
Cons: "Because of plane maintenance the flight was 4 hours late. I stood in line for two hours to get my flight changed since I missed my connection in Frankfort, and never got it changed. I got to Frankfort and stood in 3 more lines to get on standby. I’m hoping to get to Naples before the last ferry to Capri in order to make my sister’s wedding."
Pros: "Quick flight, faster than schedule. Flight attendant was good."
Cons: "Absolutely no leg room or arm space in the seats on US express jets. If the flight were longer than an hour it would make for an absolutely miserable experience."
Pros: "Snack menu, the plane was moderately clean compared to the last. Good communication about late flight."
Cons: "Staff was mostly rude, tired. The plane was 30 minutes late due to weather. Internet would not work, the captain kept trying to reboot it, no entertainment. An older plane in moderate disrepair. Economy seats were much more uncomfortable than American Airlines."
Pros: "On time, friendly crew."
Cons: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."
Pros: "Got a window seat and had an amazing crew. Everything went smoothly! Dinner and breakfast served!"
Cons: "Everything was perfect!"
Pros: "Comfort was good"
Cons: "Food appeared stale at times Drinks like fruit juices were given in small amounts like a quarter cup by stewardess Appears that it was being rationed Choice and scope of movies were poor and narrow"
Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."
Cons: "We bought this on swiss air with the terms that included free skis. When we arrived at the airport, Unites airlines informed us that skis would be $200 to check. A pretty awful surprise to start our vacation. Perhaps it should be made more clear that the operating airline’s fees with predominant - not the fees we originally agreed to at purchase. United’s planes are awfully old and small."
Cons: "First flight was delayed so we missed our flight. The least they could have done was given us a pass to the lounge to relax considering we came in on a red eye or a lunch voucher. The staff was a bit rude."
Pros: "All of it was good."
Cons: "2 short a trip to serve food"
Cons: "The prior flight was delayed because after taxing, a crew wanted to remove an uncooperative passenger and went back to the gait. Subsequently, we arrived in Washington DC with only a few minutes before our next flight Albany was scheduled to leave. Because we had to do check our carry-on bags, we were 5 minutes later to the gait where the airline refused to wait for us to board although another passenger who did not have to wait for her bag was able to board the flight Albany. We therefore had to take a shuttle to Reagan international Airport, fly on a different airline to Hartford Connecticut, rent a car and drive 2 hours to finally reach our destination in Albany."
Pros: "It was hot...the whole flight"
Cons: "Hot hot hot"
Pros: "Pilot candor"
Cons: "In flight service"
Pros: "The flight was smooth and staff was courteous."
Cons: "Temp inside plane was freezing cold. Pilot was asked 3 times to adjust. People were bundled up, hugging themselves and had blankets over their heads to try to stay warm. After third request to pilot, the temperature was set to so hot people were sweating and complaining. Typical United Airlines crew who think they are driving a cattle car"
Cons: "The flight was supposed to arrive in Greenville at 6:41 pm, we never arrived until after 11 am."
Cons: "- The flight out of IAD was overbooked and left late. - My hand luggage was taken from me with promise of delivery at final destination - Staff in EWR was unhelpful and just short of rude - My luggage did not make the connection at EWR - There was no United staff in PoS to take my report of lost luggage -"
Pros: "On time flight. And the upgrade was wonderful"
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Pros: "Large selection of movies to keep me entertained throughout a 13 hour flight."
Cons: "The food did not sit well with me. Seats became uncomfortable after a while, made it difficult to sleep."
Pros: "The personal are very amability"
Pros: "With these short flights on small planes, the best we can ask for is an on-time departure and smooth flying - which is just what we got."
Cons: "There was a delay after boarding / door closing. We just sat at the gate without explanation so we arrived late in Boston. I assume we were held for some reason by the tower but an update from the pilot would have been nice."
Pros: "The Argentinian lady that help us at the counter. She safe us from missing the flight."
Cons: "The long waiting with customs and that the connection were too far away to drop the baggage"
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "During sleeping somebody took the pillow and the blanket from the adjacent seat. Unfortunately with my amenity kit and the Bose headphone case. The kit was found later by the personnel, the case not. Not reccomemded to sleep during flight at this airline."
Pros: "Flight attendant was extraordinarily kind, especially for the couple sitting next to me with their adorable 7-week old baby."
Pros: "Meals, for a coach ticket, were surprisingly good."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Pros: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Pros: "We arrived 10 minutes early which allowed me to catch connecting ground transport"
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Cons: "Flight was canceled and United offered no reasonable options for returning home that evening."
Pros: "Flight was on time."
Cons: "Plane was freezing cold. Even with numerous empty seats I was assigned a seat in the last row next to the laboratory and not permitted to change. Flight attendant had a poor attitude and was generally not helpful."
Pros: "The crew was helpful polite and professional"
Pros: "Nothing it was horrible"
Pros: "It was really cheap and they boarded the plane early and left early."
Cons: "How much it costs to check a bag."
Pros: "Staff was very friendly and welcoming."
Cons: "Seats too cramped."
Pros: "Crew was friendly"
Cons: "Flight delay"
Pros: "If you’re traveling light and you understand their fees, it’s easily the cheapest flight you can get. Maybe not the best airline for all your travel needs, but awesome for a quick weekend."
Cons: "Delays and more delays. 3.5 hours delay boarding. Had us get on plane after first delay, then announced there was no crew and we had to get back off. Nothing is included. Carry on $55, soda or juice $3. Not comfortable. The plane sounded like it was about to fall apart when we landed. Worried for my flight home."
Pros: "direct Flight"
Cons: "I missed my flight and therefore I lose the ticket, can't be used towards another ticket and they won't try to put you on another flight."
Cons: "Flight was delayed . Child was sitting behind me and cling my seat all the time"
Pros: "Flight was awesome and quicker than I thought."
Cons: "Seats are to close together no leg room."
Cons: "The seats are super cramped. It would be been nice to at least get some water for free."
Pros: "The fact we didn't sit on the plane for an hour after boarding on time so they can kick people off the plane for over booking like they did on the way back."
Cons: "I got an email at 8am saying my flight could be delayed but should show up on time. My flight was at 4:55pm so great start there. So I show up an hour and a half ahead of boarding, which is on the latter side for me. Security lines weren't very long, they just took their time which wasted everyone else's. I get through that line, look at the departure board - wait IT'S ON TIME?! They start boarding soon if it's on time and it's a further gate so I run down there and guess what? Delayed an hour. Okay, that's fine. Go grab something to eat, come back, settle in for a little bit, board - on my sweet way. Go grab some food quickly, come back - another hour delay? What the heck? I must've missed an announcement. Guess I should plug in my phone for the wait, I expected to meet some friends and potential clients layer that night, communication is key. I misplaced my charger, no big deal just went and got one of those power rods (highly recommend) and come back - ANOTHER HOUR?! That's pretty insane. One of my friends flying from Dallas that departed at 7:30 could be up in the air before I am. Step aside, give him a call to update, call potential clients letting them know I will be delayed getting there. No issue. Turn around - my goodness well what do you know, another hour! At this rate I call my hotel, because I can't lose my reservation if I can't check in on time. Hotel was the waterfront crowne plaza (another highly recommended item in this review by me). I plant in my seat, set my roots, meet a few nice people. Figuring I'd kill some time by meeting some great people. Met a family from Detroit and got some awesome food recommendations. Randomly over the speaker - we have another delay - another HOUR delay. Well this is just turning into a horror story, will I ever get there? Should I request a new flight? My buddy in Dallas departed 3+ hours after I was supposed to, and was up in the air already (he landed before me too). At this rate I cancel my meeting. We board, we take off, we land. Woman sitting next to me was nice. Plane didn't crash. Just landed in Detroit about 7+ hours later than expected. All in all, don't take spirit. Looking at prices they are the cheapest, not by a huge margin though. Pay the extra 70 or so dollars to take another airline. Even if it's $150 dollars more, take the other airline. They want to charge you 65 dollars for a carry-on. Their website was created by a 12 year old. Simply getting your boarding pass includes cross and up sells that make the process 10x more frustrating, especially when you know what you're dealing with on the second flight back. (By the way spirit if you can read this I'm a consultant for advertising, digital media, and UI for e-commerce - I can help you with your terrible website and the offers that come along with it) Just take the other airline, any other. It won't save you money most likely, but it will save you a lot of headaches, time, and embarrassment."
Pros: "The professionalism of the crew and staff."
Cons: "The overselling of seats; however, the compensation offered if I was unable to obtain a seat was good."
Pros: "This is not a comfort/luxury airline experience. It was, however, efficient, timely, and had pleasant staff. The seats are not comfortable and the $8 ones don't recline or have much cushion. It was great for the short flight from CT to SC."
Cons: "The seats were not exactly uncomfortable but could have been better, and didn't recline."
Cons: "Spirit is the worst airline known to man. I will gladly pay double to take another airline. I will never fly spirit ever again."
Pros: "The convenience of buying - for a reasonable price early zone 2 boarding. I don't mind paying for carry on or checked luggage but I thought the prices were a little high and ultimately it just is misleading because your 'cheap' advertised fair isn't really cheap with all the upcharges."
Cons: "The arm of my chair was broken. That you don't get told that you don't need to buy security expedite if you have toss precheck already. But customer service totally made good and credited me back. I rated Food and entertainment only one star because you either needed to pay and I didn't participate or it wasn't available - you need a N/a category."
Pros: "Good flight very friendly staff"
Pros: "Spirit is a horrible airline that takes advantage of its cust."
Cons: "Spirit charges for everything and even tried to get us to sign up for a credit card while we were on the plane."
Pros: "The crew was having so much fun and was so friendly to the patrons, I was genuinely surprised. Thanks Spirit!"
Pros: "The crew on this fight was good."
Cons: "I got there early to check in, only to have the ticket agents continue to call customers of other flights, such that I barely made it on time for my plane. To boot, there was a Spirit ticket agent just standing there doing nothing behind a computer while there was a super long line. People started to go up to her to ask questions, and then she was helping them with tickets using the computer. Then she started to help people in line. She just stood there for about 45 minutes doing nothing though. Ridiculous. I'll never fly this airline again."
Cons: "Flights were delayed and over booked, I didn't have a seat and couldn't make my final destination. Had to pay 400 to book another flight with another airline."
Pros: "The crew was amazing; so funny and entertaining. Loved the pricing to customize what I did/didn't want and to give me the cheapest fare possible. LOVE that they now fly non-stop from Hartford to Myrtle Beach."
Cons: "Can't think of anything!"
Pros: "Crew was wonderful, very helpful and caring."
Cons: "seats were very close, but we were lucky because it was a light flight and no one sat in the third seat."
Pros: "The flight from Myrtle to Boston was on time and actually landed 15 min early. My boyfriend and I got to sit near each other and had privacy. Super comfy new seats and room to stretch."
Cons: "Our flight from Boston to Myrtle was an hour and 1/2 delayed because of a crew member being late. Very irresponsible. We were all exhausted and some people had connecting flights that may have been missed. Crew talked to each other a lot and missed some passenger requests. I believe the flight attendant said it was a Chicago crew. The $50 luggage fee is a bit much. Thought the old policy was more fair. I like Spirit for its affordability which is going away now."
Pros: "Baby changing tables in the bathrooms, meaning your tray table is much cleaner!"
Cons: "Bring an empty reusable water bottle to the airport and fill it once past security because you have to pay for water in flight."
Pros: "My flight was cancel but they put me in a good hotel in movement for tomorrow"
Pros: "I managed restaurants for years, so I want to start off by saying I'm VERY forgiving when it comes to mistakes. 4 out of the 5 flights I've mistakenly subjected myself to with Spirit have been absolutely atrocious in every way imaginable. This one was so horrible I can't even type the story in fear I'll start to relive it. Trust me and please let my pain and suffering be reconciled through saving you the pain of walking in the shoes of a Spirit Airlines customer. If ever considering a flight with Spirit...just say no. If for some crazy reason they draw you in with a price, schedule, airport location, or any other reason or combination of reasons...I promise you, it isn't worth it. Even if the flight is free, you'll feel cheated and short changed in the end after you overcome the shear disbelief that any company could survive operating the way they do. And if you're still considering Spirit at this point, I wish you luck...you'll need plenty of it. They're mediocre 20^ of the time. If you're flight is like the greater 80% of my experiences, Lord help you."
Cons: "Everything but the color yellow in their logo. And PS, any of these good reviews have got to be friends and family. Spirit Airlines couldn't hit a 10 on their best day. Virgin can hit a 10, but Spirit...their top end can't be higher than a 4"
Cons: "Rip off airline...not worth the cheap price to then pay $55 for a carry on bag...plus you have to pay for drinks on the plane."
Pros: "did not go on that flight."
Pros: "The fact it was cheap"
Cons: "There was 3 delays. Makes me wonder how many delays they would have during actually bad weather. I don't think I would be taking it again... the coast to check in a bag was also crazy $50.00 I might as well taken another line and I would not have had that many delays got home the time I planned on getting home. Although it was cheaper that other flights if I added 40 dollars I would of went in a better plan and not had to deal with though delays."
Pros: "all flight info was great, walking in after checking, flight, after flight and luggage pickup. great flight!"
Cons: "No problem!"
Pros: "Pretty much nothing"
Cons: "The plane boarded about 90 minutes late. At the planned boarding time, the crew announced that there was a system-wide computer outage, so they would wait to board us until the computers got back online. Every 30 minutes after that they made a similar announcement. If they had just boarded us manually to begin with, which they eventually had to do, we would have been loaded ontime. Even when we were all on the plane, the pilot announced that they didn't have the correct FAA paperwork and we had to wait longer. We were only on a short flight, but if we had driven, we would have made it to our destination earlier (a 6.5 hour drive). Never flying Spirit again."
Pros: "fresh and clean, kind personnel. Informative captain"
Cons: "I didn't like how spirit tries to bait you into having to spend extra money to get an actual seat"
Cons: "I didn't get to fly because they overbooked the flight. I had to drive instead."
Pros: "The safe seemed friendly, I had no complaints with them."
Cons: "The airline charges a carry on which I didn't see clearly when booking my flight. They also don't offer complimentary beverages; which isn't a huge deal. However, I would of brought a drink with me if I knew that. The aircraft felt very dirty, the seats had stains all over them. I felt gross sitting in my row."
Cons: "After pushing back departure by over three hours, they cancelled the flight. Terrible communication by staff - found out about cancellation when I walked past a concourse gate assignment monitor. Earliest rebooking was two days later."
Pros: "The Crew was nice."
Cons: "They have cheaper Tickets than any other Airline, but they make their money through everything else. One suitcase is 38$, you have no carry-on free, carry-ons are even more expensive than a regulär suitcase. You just get one Personal item free, not more. Was on a Five hour flight to LA and got nothing. No food, not even water. For everything I had to pay. They don't have WiFi, no on board entertainment. The seats was small and uncomfortable. Oh and in teirs suitcases they just allow 18 kg, not 23 like everyone else. So I had 24 kg and they charged me 55$ for they overweight. Their Tickets might be cheap, but in the end for me it would have been better flying with another Airline."
Cons: "I was asked to change my seat from 29A to 3E to accommodate a family who wanted to sit together. I was told that 3E was a better seat. 3E turned out to be a nightmare. A row away was a child who screamed for 75% of the flight but that wasn't the worst part. 3E was situated between a man and a woman who must have weighed 450 pounds! I literally had half of a seat for the entire flight. I really feel that I should be reimbursed because of how uncomfortable I was forced to fly for the entire flight. A person of that size should not be squeezed into a row of three seats."
Pros: "The pilot did a fantastic Job"
Cons: "The attitude of the check in attendance. the price of baggage. More than any airline in the US. Please make sure that you read, read and read all the informations before you buy your ticket. Trying to save with Sprite Airline is a big mistake. You will end up paying more than any other airline."
Pros: "The crew was friendly and joked throughout the flight."
Cons: "The return trip was horrible. The staff at the Myrtle Beach airport enforced the bag fee that I overlooked when booking the trip. I travel quite a bit and used to one free roll on bag. They treated me like a criminal before boarding. I will not fly with Spirit again."
Cons: "I was harassed , demeaned, demoralized by the security staff that took me through the metal detector. I felt it I would ask where my suitcase was I would have been detained and held against my will I reported the incident to a representative of the security or what I assumed was security on the phone. The person I asked if I could make a complaint just shoved a card and said go online and report it. He never asked what happened. I am appalled that as much investigations that are going on that still treat people the way they do. Still was the worst experience of my entire life and I am not exaggerating. The sad part is I have another flight scheduled."
Cons: "Flight was scheduled to leave Boston at 8.50.p.m.on July,16 but it departed at about 0030 hrs on Jul,17 forcing me to sit at the airport and causing lot of discomforts at the age of 67 yrs as also to my aged wife. I also have lurnt that Spirit flights are generally running late."
Cons: "Flight was 1.5 hrs late and we never got an explanation. The lady from spirit said the flight was late the night before too so I think the flight is regularly late"
Pros: "Nothing, I will never fly them again"
Cons: "Flight was cancelled without explanation and with the worst customer service I have ever experienced"
Cons: "I recommend that Kayak discontinue their relationship with Spirit Airlines. The staff are incompetent and in general not interested in customer service."
Pros: "I would rate entertainment as excellent, if by 'entertainment' you mean the ridiculous organization and communication of the staff. THey issued the wrong boarding pass to all passengers on a chicago bound flight, guided us to the wrong gate, and mistakenly told us that the flight was cancelled, when in fact it was a different flight that was cancelled. This led to many passengers booking new flights or going home."
Cons: "I'd give it no stars if I could because the flight never left. They delayed it due to weather, then canceled due to crew time expiring. All well and good, but the next flight out they had available seats on was 4 days later, on Monday. Since I had to be in a wedding, I kind of had to fly out, so I ended up paying $900 (!!!!!) on a last minute flight on delta. I'll never try to save money up front again. Spirit assured me I'd have a refund in 5-7 business days, which was clearly useful in helping me buy my ticket to actually get to my destination."
Cons: "Lack of legroom not clear enough on carry-on bag fees cost us money having to pay at airport"
Pros: "The crew was nice, very kind people."
Cons: "Delays, more delays, they seem to be not ready for the unexpected things that can occur. The plane is so small you feel like riding a bus with wings."