Charles de Gaulle airport sent us to 3 different gates and then delayed the flight by two hours, only to move it back to the original gate
Cons: "The inoperative TV screens should be repaired."
Cons: "Not enough room with the seats if someone reclines in front of you."
Cons: "I had a tight connection, but made it to the gate in time. I walked down the jetway to what appeared to be a locked door, with no one there to guide me on how to board. It turns out there was a stairwell at the end of the jetway, which was to take me to a bus on the tarmac. This was very stressful."
Pros: "The croissants were great!"
Cons: "Never made it on the flight"
Cons: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Pros: "Very helpful flight crew."
Cons: "A little unexpectedly bumpy."
Pros: "On time arrival is always appreciated."
Cons: "Overhead compartment jammed with someone else's carry on. We paid for "comfort seating" and I frankly didn't see any difference - if there was more room on those seats, it was small enough I couldn't SEE it."
Pros: "Good access to charging, good food"
Cons: "More space:)"
Pros: "Friendly crew"
Cons: "We reserved exit row seats and when they changed the plane they gave our exit row seats to others."
Pros: "Crew was very friendly. Food was excellent"
Cons: "The crew members were very rude and they called me an IDIOT!! Yes they did because the forced me to check my carry on bag and i didnt want they are racists"
Pros: "Having the whole center three seats to myself. The food and beverages were really good as well."
Cons: "Both flights were significantly late to depart. Also the WiFi on the transatlantic flight was out."
Pros: "Crew was great."
Cons: "A bit warm and the B777 blowers not in the easiest location to reach."
Pros: "food and service was amazing"
Cons: "delay in seattle caused a loss of a whole day of my holiday. VERY UNHAPPY"
Pros: "We left an overcoat on the plane after the long flight and did not realize our area until we were in the baggage claim area. The Delta agent in Paris was most helpful. He went above and beyond to retrieve our coat. Good job Delta!"
Pros: "Friendly service, smooth flight"
Cons: "Some seats were double booked, which was not realized until the plane was fully boarded, which caused very late departure, which almost caused us to miss our connection in Paris. Also the bathroom became a mess - slow to restock toilet paper, etc."
Pros: "The service and the crew were extremely courteous polite and professional ."
Cons: "As it is an all flights just not enough leg room and a very tight chair."
Pros: "It is good to be able to go straight to Paris without connecting."
Cons: "Boarding was a bit slow."
Pros: "Food was okay. Everything else was great!"
Pros: "wonderfu crew... very helpul`"
Cons: "Did not serve the food we asked Limited choice of movies"
Pros: "Food and service was amazing."
Pros: "The food and the service"
Pros: "Good food. Great service"
Cons: "Small seats. Crowded."
Pros: "Food and movies were good."
Cons: "Didn't leave on time."
Pros: "The Delta check-in at RDU was terribly understaffed with only 2 agents handling baggage drop-off for a fully booked Boeing 757. I waited over 1 hour and got to the gate at the last minute. Poorly managed! The flight crew was great though! Very attentive service even in the economy class!"
Cons: "The food could be better."
Cons: "No check in to Minsk from Paris"
Pros: "Easy boarding, great service from the flight crew, and excellent food and drink service. Seats were comfortable and plenty of entertainment options for a long flight"
Pros: "I love how attentive the crew was. Food and beverages we’re always available and I even had the chance to rest."
Cons: "Seats not very comfortable-very close quartered"
Pros: "The food was fine and it was on time"
Cons: "The airplane back by the bathrooms were littered all over the floor. Needed to be cleaned. Their were no seat covers in toilette and it was only 2 hrs into the flight."
Cons: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Pros: "Left on time. Arrived on time. Seat was ok. Meal was ok. Crew was professional."
Cons: "Long wait at immigration in Paris (not Delta's fault)"
Pros: "Crew was excellent everything served was of great quality, all the amenities were solid and flight was comfortable and on time."
Cons: "The only complaint was the extreme use of air conditioning that made it a necessity to use many blankets to keep warm from freezing."
Cons: "My wife was told she could not board our flight from Boston to Paris because her passport was expired, even though it was not expired. We were told that in Europe passports cannot expire within 3 months of your departure. However, Delta never let us know about this rule until we literally were boarding the plane. How they could not make us aware of this until we were boarding the airplane is unbelievable and unacceptable. This has ruined our vacation which has been in planning for the last six months."
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Pros: "Good food (for economy), lots of little perks (like eye shades), and most importantly, excellent service from the flight attendants. One of my best transatlantic flights."
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Pros: "Free first checked bag, comfy seats"
Cons: "Would have liked more movie selection"
Pros: "Time was made in the air and we did not miss our connecting flight."
Cons: "The flight was very late."
Pros: "At least the plane didn't return to the gate and we departed 7 hours late."
Cons: "All the delays and gate changes with no explanations and only informed via text message. The weather wasn't even that bad. Missed the connecting flight to Bucharest and part of vacation time."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Cons: "Aircraft was smelling bad! Hygiene is the key"
Pros: "The entertainment system worked well and was able to keep my phone charged."
Cons: "It's very cramped seating. They started boarding by rows but then gave up. Crew are nice."
Pros: "I liked the croissants they gave us."
Cons: "it was a small, older plane, so it wasn't very comfy and had no entertainment options. it was a short trip though, so not a huge deal. we were also stuck on the runway for a long time before it was our turn to take off, which is never fun."
Pros: "The flight attendants were excellent! Very attentive to passenger needs and wants"
Cons: "The seats are just economy seats with the middle seat left open"
Pros: "Well flown comfortable plane."
Cons: "The worst food I have ever had on a commercial airliner"
Cons: "See my earlier comments on the first leg of the flight"
Pros: "Very good overall service"
Cons: "I don’t understand why we had to pay for checked bags. Second, we paid for advanced assignment of 4 seats (middle) to travel together, but one person ended up getting separated; it does not make sense"
Pros: "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
Cons: "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."
Pros: "Seat, legroom, nice choice of movies."
Cons: "Crew was stingy with booze. Delta is generous with it. This crew acted like they were paying for it."
Pros: "More room"
Cons: "Very old airplane used for this route. Upgraded to business but seats and pods are old fashioned, uncomfortable. Newer pods and planes used in other routes make the entire trip more comfortable. The video system didn’t work properly, hard to figure out what to watch."
Pros: "Well where should I start The plane was old and dirty The audio outlet was clogged so I could not listen to music or watch tv The flight was bumpy The crew was overwhelmed"
Pros: "Dinner and boarding"
Cons: "Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!"
Pros: "Nice crew Spacious plane"
Pros: "The empty sit next to me"
Cons: "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
Pros: "Kayak is taking people’s money by selling airlines tickets of airlines that doesn’t exist. I bought tickets for some airlines called Finnair and end up in the worse airline there is “American Airline” this is Not fare for clients, I refuse to flight Americans Airline, if I would have known I would have not buy this flight. 7 hours in a plane with no TV, no free drinks and the worse service. This is a trick, by using Finnair and then end up in AA! There is no Finnair, this is a lie! I am so disappointed about Kayak and won’t use it again. Thank you for rob me and trick me into the worse experience!"
Cons: "The trick the kayak used to put me in American Airlines, the worse Airline there is."
Pros: "The Flight Crew were very friendly and helpful."
Cons: "Business class, Boeing 767-300 The seating configuration was 1/2/1 I would give these seats on a scale from 1 to 10 a 5, this was a very basic B/C seat, without a TV screen integrated to the seat in front of you, instead the flight crew hand out individual passenger entertainment systems, that are a pain to deal with and get in the way of everything your trying to do (ie eat, work, sleep.) I’m only 5’9 and I found when the seat was in the bed mode, the seat slopped down very slightly, and your feet would end up underneath the side table to the row of seats in front of you. As i wear a size 13 shoe, i found that space to be rather cramped especially for my feet."
Pros: "They did have lots of entertainment movies, tv shows, games"
Cons: "They ran out of food for the passengers. The loaded and boarded us and then we sat on the plane not moving for an hour or two, making the flight feel much longer. The seats were so tiny and uncomfortable. Made it hard to sit comfortably"
Cons: "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
Pros: "Clean plane. Excellent service. On time."
Pros: "Crew was great. Courteous and efficient."
Cons: "For a long flight the entertainment options were pathetic. Also the flight was 2 hours late. And there were no chargers at the seats so that also limited the entertainment options. The food was too salty and fatty."
Pros: "The actual flight was fine. But leading up to it not so much."
Cons: "Please inform travelers that their passport must not expire within 3-6 months of their trip to France. I was unaware of this and was not allowed on our flight in Philadelphia because my passport would expire in two months. We lost an entire day in France because I had to go to the customs office the next morning and get an emergency passport. I travel frequently, but somehow was not aware of this rule. If I had known I would have fixed the issue months ago. Multiple people viewed my ticket and passport before arriving in Philadelphia and no one caught this error until right as I was boarding the flight to Paris."
Cons: "My flight IB 4190 from DFW to Paris on 11/11/17 @ 17:55 was operated by American Airline. I was denied to pay for my second check in bag for the simple reason that I didn't buy my ticket with American Airline!! According to American Airline agent (Danielle) at the counter, a ticket purchased with Iberia only allow 1 check bag for free and you are not allow to check in an additional bag. I called the travelling agency and Iberia customer service agent (Jose) while I was at the airport. They both told me that I should go with the luggage rule of American Airline which allow passenger to pay for a second bag. Danielle refused to talk to both agents I called. I need someone to tell me how my luggage can be send to me to Paris please. I had a very bad experience with this trip. Please help clarify the discrepancy!"
Pros: "On time, good service."
Pros: "Extremely nice and helpful lady at Philadelphia airport self-service kiosks sorted seating and frequent flyer number out for me, I noticed she really was helping everyone who was working on their tickets and I was completely impressed. The cabin crew and pilots were very professional as well."
Cons: "There were one or two staff members phoning it in but even they were basically pleasant to deal with. Overall I'd definitely fly American again. It reminded me of the simplicity and professionalism of flying in the early 90s."
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Pros: "I like the fact that it was a nonstop flight and the food was OK"
Cons: "The entertainment needs to be updated! They're should be individual TVs on a long flight overseas. On the first flight going to Paris there was no Wi-Fi which sucked!"
Pros: "The crew."
Cons: "Tiny plane, old. No leg space at all (I'm 5.5). Our connection before this flight was a 1 hour flight on a modern very spacious airplane, we wished we could've flown on the same plane for the 6+ flight to Paris."
Pros: "Crew were very efficient and kind."
Cons: "It was very cold the entire flight."
Pros: "Great crew. Nice passengers."
Cons: "Food not so good"
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "This was one of the best crews I've ever had on a flight. So helpful."
Cons: "Didn't like having to get rescreened for a domestic flight after going through customs."
Pros: "I Was expecting a bad flight being an aa plane but it was honestly one of the best flights Ive ever had. Modern and clean plane with awesome entertainment. Kind staff, tons of snacks and yummy food"
Pros: "The American Airlines crews and people manning the desk erred very professional. Yes, this particular flight was conducted by American for Iberia under a share code. So whatever horror stories you have heard of about European Iberia flights, the one I took was fine. But the airline's crew is being let down."
Cons: "In Chicago, our flight was delayed at least three hours for a "GPS update." The crews said the software wasn't even handshaking. Okay. But I have a feeling this is common, and wish the airline would figure out a way to conduct updates, safely, without impacting everyone's schedule. My wife flew through same connection on the same airline a week later. And her flight was canceled. Maybe for the same issue? Unsure. It could have been a a bad luck streak."
Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Cons: "Check in at Paris took 2 hours to get through passport control and baggage pick up."
Pros: "Crew are saving a bad experience"
Cons: "Space are laughable Food is bad If I have a choice, I'll not take an american airlines for any international travel"
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Pros: "There was a female flight attendant who was extremely rude and coarse with everyone on the flight. It was painful to watch and annoying to experience. I will pass on BA in the future. People who dislike other people should not be placed in customer service roles."
Pros: "The crew and captain were lovely and communicative."
Cons: "Our plane was very old and there were engine problems that kept us grounded for hours at JFK. I was terrified the entire time we were in the air that something might go wrong. Additionally, the air conditioner worked very poorly."
Pros: "I loved the delay."
Cons: "Sits are very tight."
Pros: "Airline crew was good. Attendant was appreciative for my daughter translating for her. There were two passengers who did not speak English. One spoke french and the other Spanish. The food provided was tasty."
Cons: "Seats very uncomfortable, not enough leg room, too small ( I am a smaller person.). Did not like that could not reserve seats in advance without paying $50. Spent almost an hour with agent to get two bags checked for free. Iberia flight operated by American allowed two free bags. Agent took awhile to discover this was correct then she got locked out system. There was no regard that we had a flight to catch. No individual TV's."
Pros: "Food was decent"
Cons: "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Cons: "This is our honeymoon! Every single blessed thing you sent said British Airways, but it was really American. Ended up at wrong terminal. Staff uncaring, plane cramped, seat reservation not honored. The worst. You will be getting a letter on your deceptive practices and I am going to bury you on social media. Kevin Howard"
Cons: "4 hours delay and a plane with no tv or any kind of entertainment."
Pros: "Everything was smooth and organized. The flight even arrived early. Friendly crew and comfortable seats with extra leg room (but these were too expensive). Food was quite good for airline fare."
Cons: "Fee for more legroom."
Cons: "Because our first flight was delayed so much, we missed our connecting flight and our rebooked connecting flight (made while on the phone while waiting for several hours on the tarmac) and didn't make it to our final destination until the morning of 6/23 (first flight was 6/21 and was supposed to arrive morning of 6/22). Spent the night in JFK."
Pros: "Kind and courteous crew. Soft blanket for free."
Cons: "The seats were old and uncomfortable. There was no internet. There was no power for electronics. There was only one movie option (terrible selection) and the screens were spaced out so far I couldn't have seen it anyway. All of this would have been ok for a short flight but for an overseas flight it was the worst I've experienced."
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Cons: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."
Cons: "We purchased seats and they changed them without telling us so we picked new ones. Well guess what, we get to the airport and the same thing. I was seated at the front of the plane and my fiancé was at the back. Luckily a nice gentleman switched seats with me and we were able to sit together but it was the last seats that did not recline on an 8 hour flight. We will never fly American again. Their customer service offered no help and was extremely rude to us."
My original flight had been canceled and they got me on a better flight with a shorter layover. I spoke to Roger on the customer service line and he was wonderful.
We purchased 2 business class tickets in June for a trip in September. We were downgraded to economy when we were told there were no seats left in business class. Still trying to get refund. Not flying Iberia again.
Pros: "Lounge closed - last to board for business"
Cons: "Food and Service in Business Class"
Cons: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Cons: "Personal very rude no manners to answer Questions or direct people."
Cons: "A snack upon arriving"
Cons: "If kayak didn’t take me to a page where the reservation was different than what I agreed on. Not even close to what I had selected, leading me to believe I was booking a trip on the days I chose and then not realizing it was incorrect until my trip was starting. This is the last time I use kayak."
Pros: "The crew was really nice. They were friendly and genuine."
Pros: "Flight at time. Arrived earlier than expected."
Cons: "I ordered a cava bottle and it was hot. But rest was ok"
Cons: "Awful awful baggage collection in Madrid - longer than. One hour"
Cons: "Still waiting for luggage 2 hours after arriving."
Cons: "Need more than 2 beverage services in 8 hour flight. Need air flow control at seat."
Pros: "Nothing special."
Cons: "The seats are awful."
Pros: "Don’t feel fully informed of what is going on. Had overhead bin opened and seat reclined during takeoff."
Pros: "Cabin much too hot and no air circulation until just before pushback. Ack!!"
Pros: "Good legroom."
Cons: "Disorganized boarding."
Pros: "On time"
Cons: "No seat choice."
Pros: "Nothing, it was awful"
Cons: "They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!"
Pros: "It was a non-stop flight, so we good home more quickly than going to Spain."
Cons: "Very little leg-room. We were 3 small people, and I felt sorry for anyone with long legs."
Pros: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Cons: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Cons: "We booked flights with more than 75 mins connection time in Madrid but then the airline changed their schedule which reduced our connection to less than 55 mins. I was traveling alone with my 5 & 7 year old and we had to run non-stop from our 1st domestic flight to the international one, changing terminals, passing passport control (huge lines), and another security. No help from Iberia at all in terms of providing any assistance like a shuttle bus, quick passage thru passport or security. And they were nonchalant in terms of “if you miss your connecting flight, it’s your problem...”. Come on, we paid $4,500 for 3 tickets, and deserve better customer service than this, specially when you changed the flight schedule for your operational reasons!"
Cons: "I was not able to check in online"
Pros: "OTP, the plane was modern, high load factor, which means that this flight is doing good. The wifi was also good,"
Cons: "Only 4 bathrooms for the whole economy and premium economy classes and only at the center of the plane. No snacks between dinner and breakfast."
Pros: "It was a great experience. The crew was helpful and kind."
Cons: "All but two toilets were out of order halfway through the flight."
Cons: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."
Pros: "Landed in foggy night. Crew fantastic. On time. Cabin clean"
Pros: "The staff was rude and not helpful. Check in was below standard."
Pros: "Little be more leg space"
Cons: "In Chicago, again my carryon things and person were extensively searched, to the point that the explosives expert was called to examine my shoes and cell phone!! If anyone would have been trying to get away with something, they were certainly able to with the time and energy wasted on me as I was only anxious to get home to see my grandchildren!!"
Pros: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Pros: "Loved the service and the plane"
Cons: "seats are uncomfortable."
Pros: "The boarding process was excellent and efficient. I liked it."
Cons: "There was no free food and no entertainment. That was very disappointing."
Pros: "On time dép and arrival"
Cons: "Very good"
Pros: "Crew was very nice"
Cons: "Flight delayed for 3 hours. No apologies. Nothing. Interesting thing: NYC to Madrid, 3 hours late, missed connection, no apologies., nothing One week later: Madrid to NYC: 3 hours late, no apologies, nothing. IBERIA AIRLINES: Never again!"
Cons: "I was late to catch my plain to San Francisco 5 minutes because it was too much people at customs and the plain coming from Madrid was 15 to 20 minutes late due to the bad weather. The plain was supposed to departure at 6:30pm and I got there at 6:20pm the agent at the gate told me that the doors were closed and she gave me a plain ticket for the next flight to San Francisco."
Pros: "For a long haul, Iberia's standard class was fine and the seat actually had more room than I expected (having flown them in Europe). One flight attendant was AWESOME and helped me out when my gluten-free meal didn't arrive. I would say she went from ok to friendly so maybe not AWESOME but compared to the other flight attendants who weren't friendly at all, she was good."
Cons: "1. My gluten-free meal didn't arrive. AA pulled the same nonsense when I went from LAX to LHR. It is pretty infuriating. 2. My entertainment screen failed about 1/2 way through the flight. I came prepared but it was still annoying. 3. I pre-paid for a seat which was a hassle because the transaction failed with a cryptic message online and I had to call. When I went to check-in, I had a window, not aisle and was positioned at the very back of the plane. I requested a refund on the phone and that wasn't allowed so I tweeted (as they adverstise) and now filled a claim. Still no response."
Pros: "I flew business class: the crew and comfort was great; the food was pretty good."
Cons: "Boarding was horrendous: they have the whole flight stand and wait to board! In Madrid, they called to initiate boarding and we stood for 15-20 min before anyone moved at all; business class was then called, and we ended up standing another 15-20 min in the jetway before being ushered into the plane! Even in business class, the entertainment system was poor it's difficult to use and my system froze entirely on the way to Madrid. It worked on the way back, but the selection was relatively limited and poor."
Pros: "It was on time, very smooth flight. Price was great, bought last November, $365 round trip non stop"
Cons: "Seats too close together"
Cons: "Could not board the plane as it was overbooked!!!!!"
Pros: "Good food and they have cute kids travel bags to my kids"
Cons: "One bathroom was out of service"
Cons: "Delays delays delays!!! Terrible!! We were waiting 7 hours!! No compensation was offered!"
Pros: "Overall everything was fine. AA airport crew in St. Louis was amazing helping me with a mistake in communication"
Cons: "My flight itinerary was changed I received no notification of this change. Lost my flight. AA airport crew saved the day"
Pros: "On my return flight to the United states, I got to fly with Iberia airlines. After flying my first segment with British airways, I wondered if the Spanish airline could keep up with BA's standards. Well, Iberia not only met the standards, but raised the bar! I am not sure if the fact that this was a day flight (unlike BA's red eye trip) or the fact that it took 2 more hours, but the crew served a full lunch, a snack AND a light meal, when with British i only received one full dinner and a morning snack."
Cons: "I'm not sure if it's the European dryness, but though helpful, the flight crew did not looked friendly."
Pros: "Madrid airport was modern, clean & very welllaid out"
Pros: "extremely kind personnel"
Cons: "the food was not like you would expect in Business Class, there was no pasta less although I was on raw 3!!!"
Pros: "it was very comfortable, extremely good service, good food, amazing entertainment( good movies, series and games)"
Cons: "it was perfect"
Cons: "arrival and departure times, overall service"