Pros: "Boarding was super easy. Great entertainment."
Cons: "Overall comfort. Space to relax."
Pros: "The flight crew were very friendlly and accommodating. The landing in Paris was the smoothest I've ever had."
Cons: "The guy sitting next to us. He was very messy with his own airport-bought food all over the floor. And very restless and up and down the entire flight."
Pros: "Gate for flight to Paris from Chicago was changed at least 4 times. At the gate boarding was supposed to start at 10:15. Kept getting delayed until 11pm and then it finally got cancelled. Noone directed us on what to do. It is 20hours later and I still haven't made it 6to my destination."
Cons: "My luggage is lost and none of the American Airlines have been able to locate it. I will never fly with American Airlines again."
Cons: "Very old airplane used for this route. Upgraded to business but seats and pods are old fashioned, uncomfortable. Newer pods and planes used in other routes make the entire trip more comfortable. The video system didn’t work properly, hard to figure out what to watch."
Pros: "Relatively smooth flight, departed and arrived on time"
Cons: "Overhead storage was crowded"
Pros: "They got another flight for us"
Cons: "4 hour delayed"
Pros: "Boarding was efficient the flight left on time in spite of rain. Lots of air traffic departing JFK and we were delayed in the take off queue for an hour. The captain made up time and arrived Paris almost as scheduled. Food was very good for coach class and it was a hot meal."
Cons: "The coach seats even on this 6.5 hour flight were uncomfortable. The seat backs have no support. The aircraft was an older 767 and did not have entertainment screens on the seat backs. Thus there were no games or other interactive programs. It had the overhead monitors for movies. Hopefully they will modify that plane soon."
Pros: "The crew was pleasant and it was nice to have a complimentary meal and wine. We landed very early."
Cons: "This plane has not been updated since before I was born. The seats were extremely uncomfortable and there was no in seat entertainment, just overhead screens. I was never able to get the WiFi to work. There were no power outlets, and we were never offered headphones, eye masks or ear plugs. I expected more from American since our 2hr flight from Orlando to JFK had working WiFi, power outlets and in-seat video monitors."
Pros: "American Airlines Crew, friendly and personable"
Pros: "Nice crew Spacious plane"
Pros: "The stewardesses were very polite and helpful"
Pros: "The empty sit next to me"
Cons: "The very basic food. Having to argue to get extra water to drink when I got seriously dehidrated The limited choice in movies"
Pros: "Brand new plane, very quick boarding, on time departure, great pilots"
Cons: "Earbuds super cheap couldn’t hear anything they re sponsored by Avis rent a car Crew. Just not caring on our needs. And I was in economy plus and paid twice the price. Will switch back to Air France next time"
Cons: "How much tighter can they cram us? I'm 5'11" and 185 pounds and was too wide for the seats!"
Pros: "Clean plane. Excellent service. On time."
Pros: "Crew was great. Courteous and efficient."
Cons: "For a long flight the entertainment options were pathetic. Also the flight was 2 hours late. And there were no chargers at the seats so that also limited the entertainment options. The food was too salty and fatty."
Cons: "Bathroom smell"
Pros: "On time, good service."
Pros: "Flight was supposed to leave 5:45 PM , they let us board the plane right on time, then we stayed waiting on board for half an hour, there was zero communication from staff or the captain, then suddenly they asked us to leave for no reason whatsoever, we waited and waited, they decided to move us to Gate 1 instead and had us wait for four hours, they served us little food, and told us wait for AA to provide a new plane. we were delayed for four hours, flight left 10PM. very very dissatisfied, never ride with AA or Iberia"
Cons: "I need a refund for this flight. it was a horror, 4 hours of delay with zero communication."
Cons: "Very old plane. Small seats. No individual TV screen."
Pros: "Roomy, Helpful crew. Good food. I liked the yogurt/ granola / dry fruits for breakfast (something I can eat at 2:00am) . Landed early. Great flight all around"
Pros: "Direct smooth"
Cons: "A little snooty attendants tight seats"
Pros: "the check in went very well and the crew seemed efficient."
Cons: "the food was not good. it was not hot. the sound system was not good. the plane's screens were too far away. the earphones were a joke and did not fit well in the ear....plus no crew member came around offering them-I had to ask for them."
Cons: "Small seats. No entertainment old plane"
Pros: "Great crew. Nice passengers."
Cons: "Food not so good"
Pros: "This was one of the best crews I've ever had on a flight. So helpful."
Cons: "Didn't like having to get rescreened for a domestic flight after going through customs."
Pros: "I Was expecting a bad flight being an aa plane but it was honestly one of the best flights Ive ever had. Modern and clean plane with awesome entertainment. Kind staff, tons of snacks and yummy food"
Pros: "The American Airlines crews and people manning the desk erred very professional. Yes, this particular flight was conducted by American for Iberia under a share code. So whatever horror stories you have heard of about European Iberia flights, the one I took was fine. But the airline's crew is being let down."
Cons: "In Chicago, our flight was delayed at least three hours for a "GPS update." The crews said the software wasn't even handshaking. Okay. But I have a feeling this is common, and wish the airline would figure out a way to conduct updates, safely, without impacting everyone's schedule. My wife flew through same connection on the same airline a week later. And her flight was canceled. Maybe for the same issue? Unsure. It could have been a a bad luck streak."
Cons: "My seat was considered "Premium." The pull out table was dirty and broken. Was not able to use it for eating or holding a drink. Food was inedible. Plane was old so there were a few screens for the whole cabin. The screen was poorly located so unable to watch programs offered."
Pros: "The flight was on time, so no issues with that."
Cons: "Checking-in at CDG was very inefficient, it took forever, even though it was automated. Having to put my own tags on my bag is not great, especially if they fall out. No personal screen for entertainment on a transatlantic flights? Really -it's 2017? Food was really bad - all packaged snacks."
Cons: "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
Pros: "Everything till we landed in Paris"
Cons: "Thinking I was flying Brit Airways and switched to American Airlines was a unwelcome surprise. No one at the gate in Paris to tell me the next switch....Not British Airways but Aer Lingus totally different flight number and on the other side of the airport. Got sick of climbing stairs. American should have had an English speaking greater to tell me about the Aer LIngus switch. Took me 3 hours to figure it out on my own, go through security twice and barely make the flight to Dublin."
Pros: "The flight crew was professional, friendly and competent. They served the dinner as early in the flight as possible."
Cons: "This was a plane with central screens along the aisle, and the airline chose to broadcast a sci-fi action movie with almost constant flashing blue light, and violent action scenes. This was first of all a movie that many people, including me, would never choose to watch, but since it was on the aisle screens there was no getting away from it. It was also unsuitable for children, even without sound. But mainly, I object to the showing of any film in that situation - only aisle screens available, and on a night flight where most of the passengers are trying to sleep. I was awakened several times by the flashing lights. Other things: one of the bathrooms was not very clean, and the plane felt like the usual cattlecar, with just 3 seats on each side of the aisle, which is unusual and unpleasant for a transatlantic flight."
Pros: "Airline crew was good. Attendant was appreciative for my daughter translating for her. There were two passengers who did not speak English. One spoke french and the other Spanish. The food provided was tasty."
Cons: "Seats very uncomfortable, not enough leg room, too small ( I am a smaller person.). Did not like that could not reserve seats in advance without paying $50. Spent almost an hour with agent to get two bags checked for free. Iberia flight operated by American allowed two free bags. Agent took awhile to discover this was correct then she got locked out system. There was no regard that we had a flight to catch. No individual TV's."
Pros: "Food was decent"
Cons: "Informed VERY late that flight was delayed. Kept on being told a different time and then the flight was further delayed! Over 3 hours delayed. No movie on the flight."
Pros: "The boarding was quick"
Cons: "I am surprised that an 8 hr international flight, had no WIfi.. I had to continually ask and check the time with Crew members. This needs to change when the average seat is $800-900 and the flight holds 35 seats. AA is raking in WAY to much money to be this cheap. No WiFi and having to look up to the middle isle to watch a child's movie on repeat " Guardians of the Galaxy." My neck and back were in extreme discomfort from the 8 hr flight back to NYC. If AA had headrest monitors and WiFi this could be avoided. Its 2017 stop being cheap!"
Pros: "GREAT CREW! PILOT MADE UP TIME IN THE AIR DUE TO YHE DELAYED FLIGHT OUT OF MIAMI"
Cons: "THE FLIGHT WAS DELAYED DUE TO BAD WEATHER IN MIAMI."
Pros: "Good service from crew members"
Cons: "The flight was delayed for 2 hours"
Pros: "when different flight left Chicago to London, crew and food was good. Entertainment helped with long flight"
Cons: "The maintenance issue took 3 hours to confirm and then when flight was cancelled, there was no announcement over the loud speaker to tell us so we could line up for rebooking attempts. Then was a rush to try to get in right line to make next flights to connect through to Paris."
Pros: "1. Let me check in online but NOT my wife ... we are both Advantage Gold & TSA pre .... wasted 2 hours on the phone with idiots in their Manila call center 2. An ancient plane, cramped seating, wretched food. 3. An hour late departing JFK & arriving CDG so right in the middle of Paris rush hour !!"
Pros: "On time start and finish. All but one of the crew were pleasant. One was a bit imperious and seeming overwtought."
Cons: "The 9 hour international leg of our flight was very, very uncomfortable. I'm 6'2", not a freak, and my legs were jammed against the seat frame in front on this new dreamliner Legroom AND seat width both markedly less than the short haul Airbus on our fist leg. To get one of the last 'extra room' seats would have been 179.00...rediculous. This was abuse."
Pros: "The crew for the most part were friendly. Boarding was easy enough"
Cons: "The one thing that stood out was that the flight attendants weren't offering water outside of the regular beverage service. I've never been on an international flight where there wasn't almost a constant flow of water. I was so parched after 8 hours. It seemed unusual. Also the seats are so small. I'm only 130 and 5'7" and it was a tough ride"
Pros: "We arrived safe."
Cons: "The plane had been on the ground for 6 hours prior boarding time, yet we leave until 1 hour late. Waited for the food to be loaded and then waited for paperwork to be signed. Really?"
Cons: "American Airlines made me check my carry-on luggage, despite there being many open overhead compartments visible on the plane."
Pros: "Very fast, efficient boarding."
Cons: "Entertainment options were excellent although the screen did not work very well (touch screen not super responsive) so I could not get to them easily. Neighbor had the same problem too"
Pros: "Crew was really nice. Kept me hydrated. I liked the movies available to watch."
Cons: "This is something that the airline doesn't have control over: crying kids. It just comes with flying."
Pros: "Staff very courteous and efficient"
Cons: "Old plane did not have individual screens."
Pros: "The American Air crew was great very attentive and they pass out free drinks"
Cons: "The 787 is tight and when the fight is 7 plus hours it tends to ware on you"
Boarding and communication
Sorry the Madrid to Zurich was the flight crew comment not the Ibiza to Madrid. The Ibiza to Madrid staff were all good
My review is limited because we had two flights. One from Madrid to Chicago on Iberia Airlines was awesome, business class, roomy with good food and clean bathrooms. The other Chicago to San Diego on American Airlines was not so good, really poor, over crowed and small bathrooms. It would have been better if we could have stayed on Iberia all the way to San Diego.
The boarding process from Barcelona was a very long and arduous process as they have to check that everyone has a covid test. There were no explanations about what was happening. They didn't really even announce boarding. The flight itself wasn't bad. I got the cheapest ticket so there wasn't food included. So, I brought food onto the plane.
Cons: "crew seemed a tad sour. came around with morning tea but without proper cups. attendant seemed annoyed when my neighbor asked for a paper cup in lieu of the plastic juice cup he already had. not a big deal but kinda weird"
Pros: "The facilitie to board"
Cons: "They no have entertainment"
Cons: "The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue."
Cons: "10 hour layover in Madrid was too long."
Cons: "Still waiting for luggage 2 hours after arriving."
Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Pros: "Finally arriving in Spain."
Cons: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."
Cons: "A cup of water given anywhere else for free was not provided. There was no entertainment. The plane was old and seats very uncomfortable"
Cons: "One of the cabin crew had a attitude problem, very much a bull in china shop. Very disappointed. She threw a pillow someone had dropped at the seat between my partner and I. Kept on bargain past me and kept on knocking my arm while I was seated"
Pros: "On time, polite, comfortable"
Pros: "The crew members were all very kind!"
Cons: "Unfortunately, the wifi was not working the entire 8-hour flight."
Pros: "Good seat compared to other airlines"
Cons: "The USB connector in my seat didn’t work"
Pros: "Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag"
Cons: "The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged."
Pros: "Nothing stands out."
Cons: "The seats are cramped, no leg room. The passenger in front of me reclined her seat and spent the majority of the flight in my lap. The temperature on the plane was hot. if you're in an aisle seat you might feel the air conditioner but not if you're in the center of the row. There are not air vents above the seats. This was a long flight to be miserable."
Cons: "On time, food is ok."
Cons: "there was a delay of over an hour and no explanation was given either in Spanish or in English."
Pros: "short flight, on time"
Cons: "indifferent crew"
Cons: "It was hot in there and the WiFi wasn’t working Besides that it was good"
Pros: "Emergency exit seats. Very narrow though."
Cons: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Cons: "Boarding was extremely disorganized and hectic. No lines or sections were created to organize boarding process. Boarding area was crammed with people pushing to board. Seat selections of many passengers (including my boyfriend's and my own) were switched at the last minute right as we were boarding . We had to wait until everyone was seated to negotiate seat changes with fellow passengers in order to sit together. The seat and luggage moves added to the chaos on the plane and delayed the flight by about 45 minutes. food was mediocre, seats uncomfortable. All in all not a good experience. Had boarding been calmer and smoother the rest of the issues wouldn't be as notable as us passengers would have been in a much better mood."
Pros: "The crew was not the worst crew."
Cons: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Pros: "Quick flight - the staff was great and prompt for boarding. They were really accommodating and friendly. The seats were comfy although small. I feel asleep numerous times with no problem, lol."
Cons: "There were no negatives with this flight. I felt it matched the pricing and what I expected."
Pros: "Wide bodied aircraft"
Cons: "No free drinks or snacks"
Cons: "No complimentary drinks, not even a glass of water. Check in was horrendous. I pre purchased luggage Check in but when I arrived in airport the automated system doesn't like to that piece of data. Didn't know that so was in a long line to use automated check in when I was supposed to be in an even longer line to have service personnel check me in. So finally after standing in both lines I did get checked in......."
Cons: "My ticket said operated by British Airways so after an hour of standing in line - why there were two agents baffles me-- I was told to go stand in the Iberia one. I went to a kiosk and it didn't recognize my flight, so I finally got ahold of someone. The night before I was unable to check in because their site had crashed, so there was no way for me to know where to go."
Cons: "The bus to the plane stayed fully packed at the terminal for several minutes. I heard several people start complaining about their heat. The crew at the terminal were brusque. Other than that, the flight was fine. I wasn't offered any food or drink, but once we were flying, there were no additional delays."
Pros: "We like the food, the entretenment service, the airplane was new and flight attendants was very polite !!!"
Pros: "I liked that I made it from Marrakech to Madrid in one piece."
Cons: "Everything. People were getting up, switching seats, in people's way, screaming over other passengers. The crew MAYBE twice said something to the passengers but essentially washed their hands of it. They just let them run amuck. Even when going through some turbulence the pilot came on to tell everyone to sit down. No one did, but the air stewards also didn't say anything. Do you know what it's like to have an unwanted man's private area in your face for several minutes while he holds a conversation, though you ask him to move, but he continues? It's disrespectful. Then when boarding, they opened the front and back doors, so people were coming in both ways. People in seat 7A were coming from the back to the front and people in 23C were coming from the front to the back. Literally a handful of people on this flight had consideration for others and let them pass. Others were just shoving their way through, or exhaustively waiting for someone to finally stop talking and get in their seat, so they could pass. It was a nightmare. And still, the crew did nothing."
Cons: "LAMENTABLEMENTE ESTE VUELOFUE MUY POBRE Y NO ACEPTABLE PARA EL NIVEL ESPERADO , N O IMAGINE PASARIA POR ESTA EXPERIENCIA. PARAPODER RECOMENDAR LA AEROLINEA A OTROS , HUBIESEN TENIDO QUE OFRECER UN MEJOR SERVICIO. ME DESPIDO CON EL DESEO QUE CAMBIE ESTA TORPE SITUACION. ALICIA"
Pros: "Crew were great. On time. Smooth"
Cons: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Pros: "Departed and arrived on time."
Cons: "Was charged for coffee."
Pros: "The fly was on time"
Pros: "Customer service, food, comfort."
Cons: "Not a lot of movies to watch."
Cons: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
Pros: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Cons: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Pros: "The in-flight entertainment system was good."
Cons: "I generally don't like Iberia customer service, either in phone or in person. Crew at times would behave in a rude fashion to certain requests, and act as if simple requests were an imposition on them."
Pros: "Good food, great crew and service. Enjoyed the entertainment options-- plenty of choices. Smooth, comfortable flight."
Cons: "Flight was canceled, no option given to rebook over the phone or at another desk. I waited 6 hours in the airport to get my flight rebooked for the following day. Cancelations happen but there was no plan in place, to manage such a situation. We were offered no compensation except free chips 5 hours into the wait. I've never had a worse experience with an airline."
Pros: "Boarding was easy and efficient. Seats were comfortable and the food was excellent."
Cons: "No instructions for connecting flight after landing in Lisbon. We were in a passport line for two hours and almost missed the flight. When we finally got to the gate, three staff members expedited our boarding, as we were a party of three"
Cons: "They lost our bags wnd my whole trip is ruined. I m out thousands of dollars because I have things booked that I cannot go to because I have no clothes and I cannot leave my room,"
Pros: "Boarding and disembarking were the best things about this flight. The piloting was smooth too."
Cons: "Stewardesses were unfriendly and rude. Long flight, without individual entertainment on seats. Old plane, extremely cramped. The meal request made when booking the flight was not honored. Upon arrival to US customs, was told I was not on the passenger list (thus clearing customs was a bit touchy)."
Pros: "Movies and food were both very good."
Pros: "Crew was gentle and, at least"
Cons: "The plane is ooold. Really old. On the flight in the entertainment was working and offered us like 3 options of movies. I thought that was bad but, flying out the system was down and we had an 11 hours day flight without entertainment at all. We got no apologies request from the airline. Shame on you Iberia."
Pros: "My bag did not make it to Madrid. It is still in Pariscand they don't know if it will be delivered tonight Sunday at 10 pm or tomorrow Minday! I have no clothes, no toiletries and am extremely frustrated."