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CWA - LAN

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Wausau (CWA)
Lansing Capital City
Wed 10/20
Wed 10/27
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Top airlines flying Wausau Central Wisconsin to Lansing Capital City

Scores according to KAYAK customer reviews

7.2
American Airlines
Overall score based on 46,525 reviews
7.5
Boarding
7.1
Comfort
7.8
Crew
6.9
Entertainment
6.7
Food
Airline reviews

Pros: "Super smooth flight, good seats"

Pros: "The flight time are on time ."
Cons: "Good entertainment on broad"

Pros: "The one gentleman who came to the RESCUE at the ticket counter was AWESOME!!! AMAZING customer service, friendly, and helpful - I had someone else but it was a pleasure watching him take care of others! (He was wearing a tobagan and ear muffs making him look like he had Mickey Ears on!)"
Cons: "Only 3 people handling check in - ALL of the self service machines needed a restock on bag tags so we were all in line for tags and the one attendant at the Bag Drop kept telling us all she couldn’t print tags. WORST experience at RIC in years!"

Pros: "The crew was better than my first leg of my trip. They had manners and were attentive."
Cons: "The food and drink selection"

Pros: "Crew"
Cons: "Nothing"

Cons: "Serving hours crazy. 11 AM lunch, for example. Second "meal" weird."

Cons: "Could have been better without mechanical issues, delay."

Pros: "The ground crew were very courteous but I feel they were not being completely honest regarding the delays. It felt like we were being given false hope that the flight was taking off soon."
Cons: "We were boarded thinking we were taking off soon. Except the delay continued for another hour and a half I found out. I had exited the plane having been given the option of staying in Gainesville in a hotel provided by the airline and being booked on a flight the next day."

Pros: "Nothing."
Cons: "Sat on the ramp for an hour with no A/C, no water. Jaded crew. Not good overall."

Pros: "food, drinks, seats, price"

Pros: "Service was inattentive. Worst I have experienced in a long time. I’m traveling in first class — I believe economy had much better service."
Cons: "Inattentive service."

Pros: "Lots of food and wine/beer were provided at no additional cost and the first checked bag was free as is standard with British Airways. Basically I liked that American Airlines followed British Airways standards for the flight."
Cons: "There were no personal entertainment devices, just a central tv for everyone to watch, and there were no charging outlets. The plane was probably from a museum it was so old. After boarding we sat in the plane without moving to the runway for 30 minutes just making the 8 hour flight even longer. The gate at the Lisbon airport was overly small and restrictive with everyone crammed in and unable to leave after initially entering."

Cons: "Need better coffee"

Pros: "The flight was delayed. They were very proactive in telling us in advance and keep us updated. Unfortunately we had several problems but at least they were transparent and honest."
Cons: "A large number of screens, jacks, USB connections, etc. were not working. Clearly an older plane. The on demand video system was one of the worst I have used in a long time."

Pros: "The flight was on time and I was upgraded to First Class!"

Cons: "Sat on the plane for an hour waiting for crew - limited air conditioning"

Cons: "Nothing was wrong."

Cons: "lots of branding stuff-watching any video had you go through 3 minutes of commercials. I must have watched the same commercials over 20 times."

Pros: "Nothing"
Cons: "Our bags were lost going to Rome for a wedding and our cloths were in the bags for the brides father and sister bridesmade. No updates and the have my phone number and email address. You would think it was 1968 or something! Unacceptable in this day and age of communication! The wedding is in 48 hours and can’t find our bags? All this was explained to the airline in Rome the baggage handlers etc. etc. still nothing. Absolutely amazing and disappointing!"

Pros: "Worst airline food in years."
Cons: "Food was bad on all 4 legs of trip"

Cons: "Still waiting to get to the terminal."

Cons: "I didn’t make this flight."

Pros: "Crew was really good"
Cons: "Other than the crew rest really bad"

Pros: "courteous helpful & friendly crew and really great ground crew too"

Pros: "Thank god it was a short flight."
Cons: "Was given no preference to get though checkpoints when last flight landed an hour late. My seat was given away so they had to reseat me. The tv was broken and constantly needed to be reset."

Pros: "Lots of food and drinks, nice crew and pretty good experience"
Cons: "Tv screen too slow..... doesn't work that good,the plane was a little noisier at take off than usually, nothing mayor...."

Cons: "it was cancelled "mechanical" sure heard that one before"

Cons: "one staff member was extremely rude when asked for another beverage."

Cons: "the plane started 1 hour late and I missed my plane to warsaw"

Cons: "Delays both ways"

Pros: "Cheapest flight to Cyprus"
Cons: "Dirty, cramped, and they neglected to send my luggage on from Amman."

Pros: "Staff was very friendly and helpful."
Cons: "Movie kept freezing up. So did Sodoku game."

Pros: "There was a TV. Crew was friendly and professional."

Pros: "Entertainment system in Economy is really good, big screens and also plug point and usb points for charging."
Cons: "Aisle is cramped so that you get nudged when trolley is being carted up and down. Food was pretty rubbish most of mine went to the bin (this is a terrible waste, rather not get served this and bring my own on board)."

Pros: "Great staff. Decent food. Great entertainment selection"
Cons: "Boarding process was a bit messy"

Cons: "Missed the flight due to accident on the road. AA was more than helpful in trying to reroute me BUT British Air did not want to cooperate so my trip is now cancelled. This is my 3rd dealings with British Air and they are THE WORST! I will never buy British Air tickets again. Being less than satisfied for the 3rd time is enough to lose my business forever."

Pros: "Left on time from LAX"
Cons: "We booked for British Airways since we have good experience with them before but this is "operated by American Airlines" - not sure why they just don't say American Airlines when booking. It's deceiving!!!"

Pros: "Lots of space and very accommodating. The updates via email were helpful"

Cons: "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."

Pros: "Flight was on time"
Cons: "Boarding agent was unpleasant. Crew was incompetent. Asked for Woodford Reserve. She gave us Jack Daniels. Asked for Gingerale. She Made an inappropriate comment as to why she was depleted of Gingerale. She offered it to us only after we pointed it out to her on her cart. Man in seat next to me did not get served a drink at all. Did not offer headphones. No wifi for 3/4 of trip."

Cons: "There was no Entertainment. No Screens. Nothing. Except one small tv on the alley. I can so no entertainment for so ever"

Pros: "The only thing I liked was how polite and helpful the staff was at the airport."
Cons: "The flight attendants both seemed unhappy and we're not very polite. They hardly came through the cabin at all. It took a while to get anything. They mostly just stayed in the back talking to each other. The pilot didn't greet us. Just stood there when we walked in. And there was a kid screaming for most of the trip. My seat was broken and wouldn't recline. This was my first trip flying, and on the trip to Miami I flew with Delta. The service with them was tremendously better. I was really disappointed."

Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."

Pros: "Getting bumped to First Class"

Pros: "Once we boarded, business class was very good."
Cons: "Food was pretty bad, dinner and breakfast. No taste at all."

Pros: "Ebetything"
Cons: "Nothing."

Pros: "S"
Cons: "Small plane now for the same price and no food like before in the same route"

Pros: "Thank god for the classical music station channel 1. Flight going back was better in comfort, space and entertainment options. But still will choose airline more carefully the next time I fly."
Cons: "Plane was small and tight. Didn't have room for small duffle bag but accepted putting under my seat, even though I don't understand people trying to get on with two bags. Wifi not free in airport and didn't work. Wifi also not free on plane. Movie was nothing i wanted to see."

Cons: "The flight attendant chastised my husband loudly when doing a pre check before take off. She reached over and yanked his charger our of the socket and stood over him and reprimanded him for not being on airplane mode. The passengers in front were turning around while the passengers behind were laughing. It was excessive and inappropriate. The passengers behind him had tray tables down and video games out and when she addressed them it was in a respectful manner, but when addressing my husband, it was disrespectful and unprofessional. Seemed to be discrimination as she did not treat any other passengers like this. I wish I would have captured this on video to share with American Airlines as I do not think they would condone her behavior. Her name was Marlene and she needs additional training regarding customer service."

Pros: "crew was amazing!!"
Cons: "nothing!"

Cons: "They boarded us in spite of the fact that the flight had been delayed 40 minutes. We were all getting alerts on our phones but were told to disregard it and board anyway. We then had to sit on the runway for 40+ minutes until we could take off. Since we were traveling with two small children, it would have been preferable to spend those extra 40 minutes in the terminal rather than on the plane."

Cons: "Offered a snack. The airplane magazine mentioned them, (for a cost) but they weren’t offered for sale."

Pros: "Crew was kinda rude"
Cons: "nothing much"

Pros: "Great gate staff at each leg. Fantastic crew DEN to IAH"
Cons: "Nothing really. The layovers allowed me time to work on schoolwork and to enjoy lounges."

Pros: "Customer service was super"
Cons: "Nothing. Everything was great"

Pros: "The arrive time was excellent. Courtesy and smile faces of the Crew in Business Class"
Cons: "The boarding process was ugly, in disorder and it is a big lie you have with your business class ticket the priority option. The food was very poor. I had to avoid continue eating because I felt the food was not fresh."

Cons: "Really United? They STILL charge for inflight entertainment. Not like I could’ve used it if I wanted to because my screen turned off and on the entire flight. Not so great on a red eye. One of the crew was helpful, the rest short with all passengers."

Pros: "The price, the mango sorbet, short flight into Belgium, the coffee, the water being offered often"
Cons: "The tray was very dirty and obviously had not been disinfected from the previous flight. So I brought it to the attention of one of the crew members, and I felt like she made fun of me in front of other passengers for not liking my tray dirty; and she got a little paper towel for serving, wet it with a bottled water, and wiped my tray quickly. Not hygienic at all and not a word of apology. AIR FRANCE is so much better when it comes to customer service! Also I did not like the constant interruption on the speakers, very loud in my headsets and difficult to watch a movie on tiny screens. The crew members seemed very bossy and uncaring, if not actually rude."

Pros: "Easy going all the way"
Cons: "Having to run from one side of Denver International to the complete other side"

Pros: "the crew was great."
Cons: "quick flight. comfortable seats. lots of leg room"

Pros: "Good crew!! Entertainment screen not as good as SAS"

Cons: "I thought I was flying Lufthansa but got United which is the worst Airline in my opinion. Delayed 3 hours and poor service."

Pros: "The plane took off and landed safely, and pretty much on time."
Cons: "Smallest cabin seats I’ve ever been in. Oversold plane. Bored, uninterested flight attendants. Free DirecTV for some passengers, $8 for others. Peanuts and water/coffee grudgingly served, but lots of enthusiasm for opening a United Credit Card. I will pay more for a different airline next time - just for normal sized seats."

Pros: "I like the crews."
Cons: "The united airlines don't design for international flight Not enough foods at all."

Pros: "I only flew united because it was the cheapest I found for my flight at the time I booked it."
Cons: "My seat 3 of the 4 of my connecting flight seats were broken and could not recline. I could smell urine coming from the bathroom from my seat while waiting for people to board(3 hrs of urine smell will ruin any flight experience). The internet did not work coming back from Central America so if you don't have the entertainment app already on your phone, you couldn't watch any tv since you can't even download the app. Other airlines normally have a monitor so their customers can watch tv and not stain their eyes looking at their phone. But with United, if you don't get beat up the airline, its considered a win."

Pros: "Nothing at all"
Cons: "I was delayed /cancelled 12 times due to air traffic and arrived 27 hours after I was suppose to. Instead of 1 connecting flight they made me take another connecting flight. I was offered no vouchers for anything and all the people at the desks were very rude. To top it all off they lost my luggage and they still haven't found it, it's been over 24 hours"

Pros: "Flights to be on time"

Cons: "Delay getting off due to weather the crew said. This flight was very mediocre – seat was tight, crew were not very social or pleasant. Captain did keep us posted and was apologetic and kind."

Pros: "Staff & crew very friendly."

Pros: "Everything was wonderful"
Cons: "The trip was too long but it is what it is"

Pros: "I liked the short trip and ease of getting on/off"
Cons: "Lack of smiles from the attendant"

Pros: "Missed connection in SF to Medford due to other planes at our gate not allowing us to de-board on time to make my connection to Medford ...!!"

Pros: "The flight was smooth. Boarding went past fast. Flight attendance was great."
Cons: "The seats were a little small."

Cons: "Over an hour half late getting home, the flight was delayed again."

Pros: "The people all the way through, the equipment seems to be getting dated."

Pros: "The staff was really friendly and nice, they helped me have an extra seat for my infant (in arms)."
Cons: "The boarding process at Berlin Tegel was very difficult. I was not able to bring the stroller to the gate, so it was very hard for me to manage carrying an 18 month old baby and all of our carry on bags through the airport and to the plane. The plane had to be boarded via a stairway on the tarmac. It would have been helpful if United staff could have offered a hand there."

Pros: "Fast service!"

Pros: "Texted notifications of the many delays and changed gates until it finally left"
Cons: "Flight was delayed due to mechanical issues AND a delayed crew"

Pros: "I had long waiting time for my flight from ORD and asked at stall if i can get early flight and the person at desk checked the system and get me early flight with no charge in cooperative and helpful manner with smiley gesture ."

Pros: "The food was better than I'd expected because it was a codeshared flight operated by United, so I'd got prepared for worse food )."
Cons: "My personal entertainment system just kept shutting down by itself from time to time. A attendant kept talking some of the passengers on the plane, which was a bit noisy."

Pros: "On time"

Pros: "Again, the food wasn't bad, persay, there was just hardly any time to justify food at all. Just a slightly crushed packet of snack that was almost entirely pretzel."

Pros: "The flight itself was okay"
Cons: "We were delayed 5 hours. When we got to Orlando the gate would not work and after another delay we were pushed back from that gate to another gate, almost another hour. No shuttle service in the airport at 1:30am. We had to wait for someone to operate it."

Pros: "Everything went smooth."
Cons: "None"

Pros: "The power outlets were a perfect way to be ready to arrive home. Great option of personal mobile device entertainment."
Cons: "No television on that flight."

Cons: "Nearly impossible to plug in Tsa precheck when I have to do it at United's crappy website. Flight attendants were not policing courteous use of overhead space."

Pros: "."
Cons: "."

Pros: "They had movies you could watch, for a price"
Cons: "I think united pays it's staff to be unnecessarily rude. It's so much rudeness that is almost ridiculous. Their demands, censure and dismissals of customers would make you think that you are their servants instead of customers."

Pros: "Getting home."

Cons: "The second leg of my trip was a disaster. Dealparture tike change 5 times from 6:50 PM to 10:15 PM. Exhausting! Then the flight attendant was aggressive and rude."

Cons: "Flight was canceled due to not enough staff and it caused me to miss out on money and I wasted my time because I was not informed until 7hours later"

Cons: "I did not go to Edmonton, and was not notified. They placed me on a non stop from Vancouver to Chicago. It was lucky that I caught the change."

Pros: "The movie selection was great"
Cons: "Although my wife and I booked our tickets together, United refused to put our seats together. Instead, we had to bargain with other passengers in order to get seats together. This has been a consistent problem when flying United"

Pros: "The crew was friendly and tried to help the best they could"
Cons: "We were stuck on the plane for an hour with no a/c. I had my grandmother with me who uses a wheel chair and is diabetic. I am also 17 weeks pregnant. The entire experience was terrible. One lady on the plane ended up needing a paramedic because of sitting in the heat so long. All we got was a sorry."

Cons: "Boarding problems"

Pros: "Spacious!"

Pros: "The cabin crew was especially friendly and nice"

Pros: "Nothing"
Cons: "My husband, sister, brother-in-law and myself flew into STL. We thought we had booked the same flight but when we got there found out our departure flight was different. We asked about moving them to our floght but it was over booked so we asked if we could move to there flight. They had 15 open seats. They told us no. There would be a charge of 500 dollars if we wanted to change. We decided to just fly out first and meet them there. We stood by the counter to speak about meeting. As we did we could hear them telling the next couple that they would have to move to the later flight. It was a huge problem for them as they would miss there connection. We then offered again to take the later flight so they could take our place on the over booked flight and make there connection. They where unwilling. Then we get on the flight and the plane was nasty and dirty. We put out tray table down and there was drink and dirt all over it. When asked if they could be cleaned we got an attitude. They never came back to do it. Luckily I had a wet wipe to do it. The plan smelled like urine. Same was true for our return flight. The plane was very old and not taken care of. This is not the first problem is we have had with United. We will not be flying with them any longer."

Pros: "Direct flight"
Cons: "Very late"

Read more about American Airlines
COVID-19 information

Safety measures for airlines flying from Wausau to Lansing

Airlines flying from Wausau to Lansing have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Wausau to Lansing

Mandatory masks

Masks required on board, masks provided on flights from Wausau to Lansing

Social distancing seating

Middle seats unavailable to book on flights from Wausau to Lansing

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Wausau to Lansing

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