Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Cons: "This was a great short flight."
Pros: "Good in flight entertainment."
Cons: "More refreshments for longer flights."
Cons: "Everything was great"
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Cons: "There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious."
Pros: "Crew was friendly, helpful and provided comfort"
Pros: "Good crew, good service."
Cons: "No complaints!"
Cons: "gate agent said I could check my bags at door of plane -nobody was waiting there so I asked flight attendant & he was very rude to me wouldn’t help me & didn’t tell me where to hang up my coats when I asked / not my fault plane boarded 25 min late"
Cons: "Even vegetarian Hindu food was ordered over the phone. We're presented non veg food. When asked about the non veg food we were told that we dint order. Lie right away. Alitalia members showed worst and discrimination based behavior. Very rude. Won't travel on Alitalia in future"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Crew were cordial and attentive."
Cons: "Entertainment system. Seats comfort on Boeing Jets. Customs is Munich is to slow. Many German employees walking and standing around while passengers were confused as to where to go and how to proceed."
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "We were offered food and drinks (including basic cocktails) continuously throughout the flight. Hot hand towels, comfortable seats, dozens of movies and TV series, all included with basic fare. The flight attendants were kind and helpful. Excellent service and organization!"
Pros: "The crew! You have great people working for you on these routes."
Cons: "This was an easy flight. Nothing bad."
Cons: "In flight entertainment and crew friendliness"
Pros: "Snack"
Cons: "I was delayed over 2 hours"
Pros: "Fairbanks airport small and cozy, very easy to hear boarding announcements. There were two seats in our row and behind us that had been assigned to more than one person. The flight attendants were very quick and resourceful in solving the issue to everyone’s satisfaction."
Cons: "I srill dislike the idea of purchasing food and paying baggage fees separately from the tickets. Creates inconvenience as well as at least three separate transactions, increasing your exposure to possible credit card data theft."
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "20 minutes ahead of schedule"
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "i fell asleep until we arrive to STL."
Cons: "Price to get a little more space"
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Pros: "Smoorh travels"
Cons: "Economy seats mot comfortable for sleeping"
Cons: "Time to bring in dual class flights!"
Cons: "Missed original flight. I have been a premier customer of United for years. The only thing I've seen so far is extra baggage. When we first got our Amex Delta cards we boarded with sky. Now we are on much later."
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Pros: "Did not eat or use entertainment."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Seats sized for a human and not a pencil or anyone under the age of 3, actual padding on the seats, (decision making executives may have possibly taken a flight themselves that wasn't in first class), amazing entertainment, friendly and professional staff. Overall this may have been THE MOST COMFORTABLE coach flight I've experienced since the airline industry started herding people like cattle. I think the armrests may have actually reached high enough to BE an armrest. Individual video in seat backs was perfect with touch screen and more movies than I could count, music, tv show series, and more. $2 headsets for sale if your forgot to bring yours. All in all this was a fantastic experience. Delta, keep this up and people will actually choose you over other airlines. I know I will."
Cons: "There was nothing I didn't like about this flight."
Pros: "Excellent flight. Nice new aircraft."
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Pros: "The crew was really nice"
Cons: "I paid for comfort seat. First it had part of the door that stood in the way. Secondly, what is even worst is that other people could seat in the comfort seats after the doors were closed without paying it!!!! Next time delta will not have my money!!!!"
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Pros: "The plane ROCKED"
Cons: "The crew on this flight were very "eh", no smiles or anything, just handing coffee and snacks out to burdensome passengers"
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Cons: "The flight was very bumpy and didn't have the option to watch a movie."
Pros: "The cookies!!!"
Cons: "To cold on plane"
Pros: "The flight crew were very nice. I needed help boarding and departing, and they were there every step of the way."
Cons: "Not very much room, no alcoholic drinks available, couldn’t connect to WiFi for inflight movie."
Pros: "The pilot was hilarious and his jokes really helped calm the situation when there was crazy turbulence"
Cons: "My one hour layover turned into a 4 hour past 2AM arrival time."
Pros: "Smooth flight, great service onboard"
Cons: "Your seats are too small, but we know the airline industry is not gonna do anything about it."
Pros: "Crew!"
Cons: "Food availability."
Pros: "Yes"
Cons: "Everything was fine"
Pros: "Everything was great and we arrived ahead of schedule."
Pros: "Responsive and helpful crew. Comfortable seating."
Cons: "More snacks; maybe coffee or a second round of refreshments. Not much, really; it was a great experience under the circumstances."
Pros: "Seats are too narrow We paid extra to sit in the exit row so leg room was good Crew was very friendly"
Cons: "Seats too narrow...would like to see wider seats to be included when you pay a premium for leg room"
Cons: "Left very late with very poor communications that kept changing as well as the gate info!"
Cons: "Customer service was bad"
Pros: "The flight was shorter than we expected! And after a long flight that was most appreciated."
Pros: "plane had wifi"
Cons: "multiple gate changes multiple delays boarded and then sat on the plane never pushing back from gate"
Pros: "Thank God for the entertainment options in this flight since it is so long... seats recline a bit but the leg room is a bit small, so by the end everything hurts anyway. Had a nice dinner and several snacks. Not too bad. The crew was pretty friendly. I have no complaints at all about AA."
Cons: "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
Cons: "Our original flight was cancelled so we were rebooked for a much later flight which impacted our vacation. Call system was not working efficiently."
Cons: "did not get my requested wheel chair service."
Pros: "All good, on time, crew was pleasant!"
Cons: "All good"
Pros: "Flight depart on time, with possible 5 minute delay. No problem at all."
Pros: "Paid extra for more legroom"
Cons: "No Free WiFi"
Pros: "Personalities...loved their job. Great to talk to."
Cons: "Bosrdunf staff at DCA. No communication in crowded area"
Cons: "Beyond pritzzels pls have other snack varieties"
Pros: "Gate attendant kept us informed frequently as to the status of the flight"
Cons: "Rudeness/snappiness of the stewardesses"
Pros: "Nothing"
Cons: "Due to what had happened in Alicante and having to purchase a new ticket for Rosario IBERIA told us they could not issue a boarding pass due to the fact that the flight from Madrid to JFK was on American Airlines. Once we arrived in Madrid it was very nerve wrecking because we had to go to several places in and explain everything and we needed to do a lot of running in order to make it to our flight on time, all this with two small children and people that were so unwilling to help"
Cons: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
Cons: "Flight was 1.5 hours delayed with another 1 hour delay on the tarmac"
Pros: "Boarding and debar king was quick."
Cons: "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
Pros: "Quick board and exit, fast check-in"
Cons: "Wi-Fi onboard free for all T Mobile customers, cramped seat room for a smaller adult even"
Pros: "Overall it was very comfortable and smooth flight."
Cons: "The airplane was looked new, clean and the seats were very comfortable."
Pros: "No fees for carryon, like Republic charged on the way out"
Cons: "NO seats available on booking, without paying extra. Never could sit together, even though booked together. Greedy but stupid."
Pros: "On time departures. Friendly crew."
Cons: "Nothing"
Pros: "Long wait for take off. Everything else was great."
Pros: "We had a wonderful flight experience. Smooth take off and landing. The in flight service was impeccable! Will definitely be flying American Airlines again."
Cons: "Because it was a day later!!!"
Pros: "Entertainment, 110 plugins for devices, internet."
Cons: "only free meal option was cinnamon cookies."
Pros: "Much better than the trip to chicago"
Cons: "Had to wait on the crew Short fight rushed service"
Pros: "The price is competitive. On boarding was ontime. Though the flight was redirected to Omaha due to bad weather in Kansas City, it was only an hour late than the scheduled arrival to Kansas City."
Cons: "The WiFi was not as expected. In flight entertainment is null. Snack would have been better."
Pros: "Nice plane when we finally boarded it. Crew was very professional."
Cons: "Endless advisories, the official explanation of the flight delay and estimated departure was constantly in flux."
Pros: "very good no problems.."
Cons: "all good thanks much"
Pros: "Flight was delayed but boarding at DCA was very efficient and quick"
Cons: "Flight attendants seemed bothered by something and weren't very nice. They looked/seemed tired. Cabin lights were on the whole time for a ~3 hour flight which began at 830pm."
Cons: "No food. No entertainment"
Pros: "My husband and I were traveling together to Dallas, and we were unable to sit together-The ticketing agent was very rude when we asked if she could find us seats that were together. She said, "We could ask someone on the flight to switch with us". We paid $738.00 total for both tickets to Dallas, and found it very hard to believe that we could not get seats that were next to each other. We have had this same situation on other airlines, and they were very accommodating to our needs."
Pros: "Upon sitting down, I was able to fall asleep almost instantly. The helpful stewardesses were constantly aware of my needs."
Cons: "Check-in desk seemed confused and unorganized. Two very friendly ladies were helping out but were on different wavelengths."
Pros: "Crew very courteous"
Cons: "Flight was delayed 2 hours. I couldn't run my business that way!"
Pros: "Free entertainment"
Cons: "Spacing is really tight"