New onboard entertainment
I took American's first direct flight between Philadelphia and San Antonio. It was a nice plane, good service, and amenities for a cost. Love that the plane had plugs!
Ability to upgrade to first class
Security taking forever
Paid for Econoplus seat but was assigned a seat in the row before the emergency exit. Seat uncomfortable didn’t recline had to go through refund process
Pay for food, cold on plane entire time, everyone bundled up in blankets, jackets but staff friendly
Stuck in Denver because our flight was delayed so we missed our connection to Houston. Couldn’t get a hotel voucher because they are claiming a weather delay (which there was none).
The check-in staff were very friendly and helpful.
I already knew I was going to pay $200 to ship my boards back home (I wonder if golf clubs which are roughly the same size cost as much,) but when pre-purchasing through the app for an "oversized" bag you have to put a "one" in the checked bag and a "one" in the oversized bag even though they're the same bag, but then they charge you for two, and when you tell the check-in person that you only have one bag of course they can't issue a refund. No, they tell you that you get to call customer service when you return home.
The flight crew was very welcoming and positive. They were attentive and ensures that every one had headsets, blanckets etc for the 8.5 hour flight.
Lacking food healthy food options. No salads or light bites available. The warm food that they did have was terrible and very salty. I wish their in-flight entertainment was not on our own devices because updates to the app are required which you wouldnt know unless you were on the plane and connected to their wifi.
Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s.
for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight.
Staff was great!
No TV for movies.
Flight was on time, crew was friendly, plane was clean, and boarding was painless and efficient. Food was served which was a huge plus. I appreciate having a choice of almonds for a snack.
The crew were so polite and happy!
Those seats! UGH!
We have been on 6 flights over the last 8 days, all with Delta and we have already started telling people how wonderful the service was. Sherry on this last flight was amazing, working so hard all by herself as our flight attendant. We were very impressed. And the pilots all came out to say goodbye and thank you. All very nice...esp for me who needed some wheelchair assistance. We will certainly fly with you again in the future.
Smaller plane but ok for short flight
|Flights Arrive in||Lambert-St Louis|
|Flights Depart from||Wausau Central Wisconsin|
|Airlines||American Airlines, United, Delta|
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