Everything was great. I was on a 777-300, where they have 4-class seating; I paid to upgrade to a suite in First from Business lie-flats at check-in, because it was only a couple hundred bucks, but would stay in Business next time.
Red eye from LAX. The most uncomfortable First Class seats I have ever experienced. No blankets or pillows. One bag of chip-like objects and two beverages for the entire flight. It felt very stingy.
Pros: "Finally got me home"
Cons: "Delayed, no updates,"
Pros: "Had an exit row seat, 17D. Lots of leg room."
Pros: "Appreciated the opportunity to upgrade at a reasonable price because the flight was so full"
Cons: "The "Miami based" crew were a little abrasive"
Pros: "Flight crew was pleasant enough"
Cons: "We are treated like cattle in general."
Pros: "A wonderful crew!"
Cons: "Less turbulence on take-off; but I don't really think you can control such things!"
Pros: "Crew was good"
Cons: "Less gate changes"
Cons: "I was sitting in premium economy and there was no food left. Unacceptable on a long flight. Also on long flight they should give you the can to drink. One little cup of liquid and NO food not even a bag of pretzels or cookies was offered. They could have at least come around with water only later on"
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Cons: "Flight was about 30 minutes late for a minor mechanical issue"
Pros: "In first class, what’s not to love"
Pros: "everything was good"
Cons: "I’m not sure"
Pros: "The entertainment and crew in flight(not the ticket crew)"
Cons: "First of all, We were delayed 5 hours, I did not know finnair was operated by American Airlines(I wouldn’t never bought this thickets) we so many issues with AA in the past that we refused to fly with them, on top of all this they were trying to split us up(2 times) I bought 2 ticket for a reason..."
Pros: "One of the ladies working was very unhappy with life. The other lady was kind and delightful."
Cons: "The air vents did work. So very hot on board. Timing of boarding and landing was great. Some turbulance during flight. Here's the kicker my first fight was delayed and my luggage was stuck in Dallas! My luggage did appear at my house in the middle of the night. Is that a good use of resources?"
Pros: "On time with easy boarding and very helpful staff."
Pros: "great entertainment"
Pros: "I like the fact that I made it to Raleigh on time to make my connection"
Cons: "the fee should be more clearly explained for example many times you offer flights that have two connections or more to get a seat assignment on each connection you are required to pay unless you want to wait until the last minute also with this ticket you have to board last on the plane when you board last on the plane chances are there will be no place for your carry-on bags so I don't understand why this type of fair you promote because it's useless"
Cons: "All flights should include WiFi, and or entertainment, and better snack options. Flights out of and to Burlington are very expensive!"
Pros: "I appreciate that I was able to switch seats thereby giving the cat and its owner more room."
Cons: "I have to say I was very surprised that there would be a passenger flying next to me with a cat in a carrier seated next to me."
Pros: "There was air to breath."
Cons: "Having to check a carry-on bag, then finding out there were multiple bins empty. What compounds the lie; now that we are on the ground, the ground crew cannot remove the checked luggage due to weather. Now I'm stuck without anything! No one at American want to help me out of this situation."
Pros: "great food, friendly crew"
Cons: "no entertainment at every seat - was traveling with my little kids and this was the first time they could not play games or watch movies at the screen on the seat before them - there were couple screens for the whole plane but they showed La La Land two times and other shows my kids were not interested in; also, when we boarded, my kids were not assigned to sit right next to me (4 and 7 years old) so I had to ask 2 people to switch seats so that my kids could be next to me"
Pros: "Made it home."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "Other passengers"
Cons: "It was terribly hot and the attendants didn’t serve us regularly. The skipped us when we wanted cold water:"
Pros: "Courteous staff! Very accommodating."
Cons: "The company did great, no complaints."
Pros: "Perfect flight and 40 minutes early!"
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Pros: "I really enjoyed the entertainment available."
Cons: "A 6 hour flight in which we were not offered food. In addition, when it was time for baggage claim, I noticed that my luggage had been damaged. One of the wheels was broken off. I put in a claim and have yet to hear back."
Pros: "The terminal seating"
Cons: "I am a 100% disabled veteran and I was being rushed by flight stewards with no regard to my physical limitations. I wanted to try the kayak route but after this last experience I don’t know if I’ll still with Kayak"
Pros: "Crew was friendly and accommodating to handling my wheelchair and helping me to my seat most uncomfortable seats I have ever used. My neck was sore before we even took off."
Pros: "A couple of the crew members were absolutely amazing which did a lot to make up for a late and pretty miserable flight (and"
Cons: "Flight was three hours late. One crew member was so rude and dismissive. It was so unnecessary that it bordered comedy. The entire right side of the cabin's audio didn't work so it made a long flight seem longer. My wife and I selected seats on the aisle during online check-in only to have them moved for some reason."
Pros: "Quickness of flight once up in the air"
Cons: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Cons: "You lost our bag and our original flight was shrunk. Our seats booted without warning. Late to our conference in Arizona."
Cons: "delay, then no sandwiches available for purchase onboard during a 3-hr evening flight"
Cons: "No room, limited entertainment, mediocre food. Was a very uncomfortable, long flight! Luggage late coming off plane, missed connecting flight and was not very helpful in getting rebooked."
Pros: "Nice plane, very friendly pilot."
Cons: "Delayed flight."
Cons: "Charge for changing date"
Pros: "a fast paced cabin crew! superb!"
Cons: "economy seats had my knees jammed into the seat back ahead. Couldn't sleep a wink."
Pros: "Flights were on time and staff all were smiling and kind."
Cons: "Liked everything!!"
Cons: "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
Cons: "No wifi, no headsets to listen to tv"
Pros: "The crew and boarding"
Cons: "That the WiFi wasn't free"
Pros: "On time, pleasant experience."
Cons: "A couple of slightly bumpy patches due to weather, but it was tolerable."
Pros: "I like how they kept us updated on when the flight would leave"
Cons: "I didn't like that it took so long for us to actually get on the plane. My flight was supposed to leave around 4pm but it didn't actually leave till around 9pm so I had to sleep overnight when we landed in Dallas"
Pros: "Seats were comfy, LOVED the enterainment system!"
Cons: "No complaints here."
Pros: "Plane didn't crash."
Cons: "Late flight, they didn't update the board at all. Forced me to check my carry on luggage because they didn't do their job correctly. Overall terrible service, will avoid AA in the future."