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Top 4 airlines serving from West Virginia to the Dominican Republic
Scores according to KAYAK customer reviews
Pros: "Food & timeliness"
Cons: "Cramped seat and no window (14a)"
Pros: "crew was fine"
Cons: "terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "of everything"
Cons: "Nothing, all right"
Cons: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Pros: "Empty row!"
Cons: "Movie selection More new releases"
Cons: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Pros: "I liked the entertainment"
Pros: "Crew was amazing"
Cons: "You can add bkfst for A.M flights"
Pros: "Smooth ride"
Pros: "Overall was a good experience"
Cons: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Pros: "It was delayed"
Cons: "Nothing, keep at it"
Pros: "Great service from boarding to landing"
Pros: "The flight was solid and they provided a consistent experience"
Cons: "Not applicable"
Cons: "It was delayed"
Pros: "The crew did their best to accommodate for the hot mess."
Cons: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Pros: "Flight timing and gate arrival"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "Flying and going fast, plus the people are kool too."
Cons: "That it was a short trip."
Pros: "On time"
Pros: "My upgrade was fabulous!"
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "Fast boarding and complimentary snacks."
Cons: "I was seated next to a very large woman who came over the arm rest onto my seat."
Pros: "Nothing at all."
Cons: "The fact that this is the second time I’ve been stranded at my layover city without a flight out. Also, the second time I had to rent a one way car and drive through the night to make my morning meeting. United is the worst."
Pros: "Crowded boarding area, but no standing around for long. Quick boarding. Entertainment not available so can't rate that. Good crew"
Cons: "Wasted my time on security and lost my flight"
Pros: "The attention, kindness and never tiring helpful attitude of the personnel."
Cons: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Pros: "Boarding is easy as always, I like Delta's system."
Cons: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Cons: "Short 30 minute delay; arrived 5 minutes late. 45 min flight doesnt allow for any food service."
Cons: "I'm sure it was an excellent flight. I don't know though because Delta didn't manage to get me on it."
Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
Pros: "Newer plane with movies."
Cons: "Airlines pack you on so tight."
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Pros: "on time, clean, prompt. no problem."
Pros: "The crew of this flight were fun and personable without being intrusive."
Pros: "They were honest about why we late taking off."
Cons: "Having to wair for them to fuel the plane"
Cons: "Connecting already departed. Scheduled on the next flight."
Pros: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Cons: "A little chilly in the waiting are."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Cons: "Having my knees jammed into the back of the seat in front of me all flight wasn't very thrilling. Seat was pretty hard too."
Pros: "Nice FA's"
Cons: "We landed early and spent 30 minutes waiting for a gate. Really?"
Pros: "Good uneven full flight"
Pros: "Crew was lazy. Poor service and on their phones the entire time."
Cons: "Flying Delta instead."
Pros: "Missed my connecting flight due to the flight from lax was delayed for 50 minutes, because of no fuel"
Cons: "We boarded on time then Pilot announced that they were working in the plane so we sat at the gate 90 minutes with no air conditioning. I would have much preferred to have been in terminal while waiting for maintenance to repair aircraft"
Cons: "After booking about 6 months ago we got seated inBACK ROW against the wall. Couldn’t seat recline over 3 inches and right next to bathroom. Why can’t you give these seats to passengers that fly STANDBY"
Cons: "Spent more than 500$ in an emergency flight that was delayed ten times"
Pros: "Crew was efficient and pleasant making for a good experience."
Pros: "I like when they dim the lights so I could sleep"
Cons: "Flight attendant was rude, I was too tired to deal with her attitude"
Pros: "I love the inflight entertainment"
Pros: "The fact that I got to my destination"
Cons: "Having air conditioning on an aircraft is critical on a hot summer day. Especially when a flight is delayed 2 hours on the tarmac! Miserable."
Pros: "Very nice crew."
Pros: "We got to our destination safely and sooner than expected!"
Pros: "Not much to like. When do we get bicycle seats that require us to pedal the airplane?"
Cons: "Baggage showed up on the wrong carousel. Baggage staff very rude. Manager was perfect but no way to update the display when things get screwed up. I think they can afford more staff. Bags delivered the next day while some folks had to wait two days."
Cons: "Despite having a boarding pass with an assigned seat, Avianca would not let me board. My seat was given to someone else. There was no explanation as to why I no longer had a reserved seat. I had to wait until the next morning to get a flight to Cusco. My hotel reservation in Cusco for the night could not be refunded so I am out $400."
Cons: "More turbulent than usual"
Pros: "Potential the entertainment which was hard to enjoy due to the constant interruptions of automated announcements relative to frequent flyer incentives, available programs, etc. The entire experience felt like being hostage to advertising."
Cons: "Constant adds with the entertainment, multiple long interruptions that paused the entertainment relative to buckling your seatbelt. The entire experience felt dehumanizing in an already cramped, uncomfortable experience. Never flying american again and i'm going to cash out my points asap."
Pros: "video choices"
Cons: "seat width leg space aisle are way too narrow"
Cons: "The agent who informed us that our bags were delayed waited until no more bags came out before she tried to locate us. She had our names and waited until we approached her before speaking with us and getting the information. It has now been 24 hours and no one has contacted us yet. My sister and I were travelling together. She lives in Virginia and needs to get back to work. The website is not helpful. The phone is problematic. Earlier today your system was down and your agent told me to call back. Now no one picks up the phone. I have been on hold for 15 minutes. This was British airways."
Pros: "Did not experience food or entertainment"
Cons: "Cancellations and the staff was not very helpful at all! Very disappointed"
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
Cons: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
Pros: "On time."
Cons: "One of my pieces of luggage was not on my flight. The gate agent was difficult to understand. It was her nasal accented English that was the problem."
Pros: "The movie and TV selection was excellent"
Cons: "Interrupting my movie several times. Stop that. I understand when it’s a seat belt message, or landing. Don’t make me listen to the pilot drone on about the weather. It’s 2018. I can check that on my own"
Cons: "The airport crew in Fort Myers were rude, slow, difficult and more concerned with chitchat among themselves than helping passengers"
Pros: "Overall smooth. No delays. No major roadblocks."
Cons: "There was some type of leak above my seat that would periodically drip on me."
Pros: "Great crew. Boarding was easy."
Cons: "No snack options. No individual screens on an international flight!"
Pros: "Plentiful wine. On time departure and arrival."
Cons: "Food. Pasta was un-eatable. Cutlery flimsy. Napkin like a kleenex."
Cons: "Sat on runway for 30 minutes before the announcement was made that the First Officer had called out. Deplaned. Then once we reboarded an 1.5 hours later, we sat on the runway for over 2 hours waiting to be deiced, then waiting to take off with absolutely NO TRANSPARENCY from the crew or the pilot. We were updated ONCE every HOUR. I missed a day of my vacation because a crew member didn't arrive on time. UNACCEPTABLE."
Pros: "Flight was not full."
Cons: "Luggage was very late and arrived at the wrong carousel."
Pros: "Las pantallas en cada asiento con entretenimiento ideal para los niños u también los adultos y además de ofrecer variadas bebidas dieron un snack."
Pros: "Arrived on time !"
Cons: "We arrived on time but this is the 9th Flight in A row into PHILADELPHIA that we can’t Find an open Gate. Then we just sit and wait 15 to 30 minutes! No other airport that we travel To has this problem!"
Cons: "Delayed by two hours."
Pros: "Arrived early, friendly crew, good exit row seat."
Cons: "Delayed 1 hour because crew announced there was a discrepancy between # passengers boarding central records. Flight crew didn't do anything to comfort passengers during this. Captain made one announcement about turbulence once at the beginning but nothing else for 1/2 hour or longer long turbulence period. Crew took away tray without asking. Ran out of water. Doors did not open for quite awhile after docking but crew said nothing. Seats so small one had to keep elbows glued to body to eat without touching neighbors. Felt like cattle being driven to slaughter. Min"
Pros: "The flight itself was smooth and quiet"
Cons: "The delay was to accommodate other passengers, but we sat in the airport for hours. AA's communication about the situation was poor, at best, the staff was tired and cranky, and there was no effort to make sure that we were not inconvenienced."
Pros: "Crew was nice"
Cons: "Food was poor"
Pros: "Everything went very smoothly & I plan to book more trips on Kayak in the future."
Pros: "I enjoyed that the ride was only 35 minutes. The crew was helpful and professional. Quick and smooth trip and came in on time. Can't really ask for too much more than that."
Cons: "The middle seat was a little cramped but I can't really complain since I lucked out with window seats the entire trip and only had to sit in the middle seat for the shortest plane ride on my trip."
Pros: "On time"
Cons: "They didnt tell us that emergency seats do not recling"
Cons: "No entertainment"
Pros: "The curticity of the staff"
Cons: "Not enough leg room my seat was 7a not comfortable and an upgrade was to expensive. Also need more options when booking a flight online"
Pros: "The trip was great. Very courteous crew & the cabin crew was very efficient with a big smile and helpful. Great flight."
Cons: "The first leg of the flight out of Huntington was 4 hours late as the flight was cancelled due to one of the crew members not showing up. It was a very uncomfortable delay. They stated that one of the crew was sick. There was no notice about the delayed flight."
Cons: "The service was terrible, 4 hour traveling and not food."
Pros: "The plane eventually took off without a cancellation"
Cons: "Every American Airlines plane on this trip was delayed"
Pros: "Staff friensly"
Cons: "Multiple delays and gate changes the last when we were already were to start boarding Aircraft seating had some issues."
Pros: "Flight attendant was amazing!!!!!!!"
Cons: "Too much chaos at counter to board planes, 2 flights scheduled at same gate and my flight was 1hr 30min delayed because of it. Other customers missed flight etc... Admin could have worked better with these upset customers"
Cons: "Flight delayed for two hours and then eventually cancelled!"
Pros: "Since you can not pay for pets online- I stood in line over an hour to pay. Then the CS wrote the wrong gate number on my ticket and I went to the wrong terminal that didn't connect. They took me in a van to make the flight."
Cons: "Pet pay options online"
Pros: "The connecting flight - the plane was brand new. Very nice !!! Staff was excellent."
Cons: "1st flight delayed. No information as to why, no communication. Plane was very very old, tiny & nasty. Just an overall mess. Plane set on runway at connecting flight - long enough to miss that flight. Fortunately, it was Delayed as well (go figure). Once inside airport, the boarding Gate was changed with absolutely NO Notice!! Flights are WAY overpriced - ESP for NO direct flights. Hopefully never have to use AA again."
Cons: "Additional price for baggage , plus 8$ for a crapy meal in airplane"
Cons: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night. United airlines did not even give us a voucher for a hotel this causing us to spend more money. We will now arrive in Amsterdam a whole day late missing our check in"
Cons: "Free WiFi kn the plane was hardly working even over US mainland, before it list connection with outside internet over ocean. But it is something I do not care much about."
Pros: "Excellent. On time."
Cons: "When to Newark airport to check in, crew were very disorganized and very rude. Nobody was willing to help us and everybody tried to avoid people who looked like they needed help. Worst airport ever."
Pros: "Plane was one and a half hours late out of SF to Newark. Had to fly standby to Boston instead of Providence. Had to take a bus to Providence, was exhausted, and cost twenty six dollars with the driver from hell. Asked United for an aisle seat so my right leg could stick out. Bad right knee. They stuck me on the left aisle instead. Was in agony the whole flight."
Cons: "Read above."
Cons: "Cost $69 to get adequate leg room! Too much!"
Cons: "Really expensive internet"
Cons: "The flight was late getting out of Charleston and we had a very long walk in Chicago. By the time we got to the gate mos people had already boarded. It could have been much worse if we had not nearly ran to the gate. Other than that all was good."
Pros: "The breakfast on the international flight was pretty good. However, there were more frequent snacks and healthier options when I flew internationally on Delta."
Cons: "I didn’t like that my pre-flight request for gluten-free snacks/meals was ignored. I didn’t like the attitude of one flight attendant who couldn’t bring herself to empathize with my allergy to gluten— which causes painful cracks in my palms and fingers."
Pros: "I’m still in Lincoln every united flight other than those our of Chicago have been delayed by 5-7 hrs and or canceled it’s been the worst trip iv ever taken"
Cons: "I’m still in Lincoln every united flight other than those our of Chicago have been delayed by 5-7 hrs and or canceled it’s been the worst trip iv ever taken"
Pros: "Flight was quick once we got on to it."
Cons: "It took a while to get word that the flight was delayed. In the mean time I was running back and forth between the gate that my plane should have been at and the terminal board."
Pros: "Crew was nice, but could tell they were tired."
Cons: "Waited for late connecting flights almost 40 minutes (15-20 people). First class seats were like bricks - lower cushions need upgrade or replacement. Very hard landing including a good pavement “bounce”. Not what I would consider first class accomodations all around. 3 different baggage claim turnstiles until they finally got it right."
Pros: "There were no positives to this flight"
Cons: "The plane was delayed. The crew stood at the airport gate for a good hour chatting with each other completely disregarding the fact they had a plane full of people around them waiting to board. They were drinking coffee taking selfies it was ridiculous."
Pros: "We were serviced in the way we expect from United."
Pros: "The stuff were accommodating and fun"
Cons: "My one stop flight was delayed in both departures While checking in online I changed my seat to row 15C, and when checked prior to boarding, the change was not done and had to travel in row 39C The aisle space is too small, so every person coming to the bathroom pushed me, also the fly attendants while pulling the food cart. The leg room was too small. There were no sweet cookies within the snacks. Fly attendants did their work, but were not particularly pleasing."
Pros: "Best united flight I've been on in a very long time!"
Pros: "Kayak notified me of the delays before United. Crew was nice. Ramp agents worked hard to get everyone on board quickly"
Cons: "Delayed 1 hour and 42 minutes. First delay notice too close to incoming aircraft arrival so you knew it wasn't an accurate adjusted departure time."
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Pros: "The flight left on time"
Cons: "Baggage fees were very high for an extra bag. Service on the flight was overall ok. Boarding was slow and a little annoying. Gate agents were rude"
Cons: "That there was no one at gate to direct us to customer service being that most of us missed our flight due to equipment repair and hold up from Newark. I fly delta most of my trips. When this happens with them. They have a rep at the gate to help you. Also. There were only two people at the customer service desk for all of us. You should have had all four stations available to expedite the process of reschedualling. Everyone one agreed that united just did not care. So sad. We had a very tired infant with us. What should have been a short twenty minute flight turned into two hours."
Pros: "Very nice crew"
Cons: "Audio jack did not work and no one bothered..."
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "The flight attendants were polite and welcoming and the flight was on schedule."
Cons: "It was complicated to get the movies. You had to download the United app."
Pros: "I liked the entertainment screen on this aircraft."
Pros: "Food in the airplane and the quickness of the arrival."
Cons: "They left us at the gate waiting for a long time without an assigned seat. They didn't announce boarding time, we were waiting for so long and the crew saw us sitting down and didn't call us. The flight almost left us. The lady at the airport was extremely rude, I asked her her name and she refused to give it to us. The delay was absurd."
Pros: "The airplane crew"
Cons: "They left us waiting for hours at the gate without assigning us a seat. When I finally made the line for the third time, the rude lady gave us a seat. Then they didn't call for by groups and we were about to be left on boarding time."
Pros: "Attendants were cordial and efficient."
Cons: "Because I was seated in the rear near the engines, the announcement from crew were incomprehensible."
Pros: "I wasn't dragged off the plane forcibly. That's it."
Cons: "Boarded 20 minutes late because plane was still in hangar. Crew didn't care either. Seats are too cramped. I'm 6'4" and window seats used to be okay for me. Now, I feel like I'm squeezing into a closet. My knees hated this flight. Also, I'd picked my seat when I booked it. When I arrive at the airport and check in, my seat was magically unassigned and unavailable. Luckily there were a couple empty seats or I'd have been dragged off"
Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"
Pros: "Was fast and on time"
Cons: "Pushing back from gate took for ever due to mechanical problems and somebody got sick on the plane so their decision to wait until the person situation got better affected everyone else"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"
Pros: "The captain made really good time and the crew was friendly and helpful."
Pros: "I had no complaint when I flew from Newark to Lima.flight attendants were nice and respectful they knew what they were doing. My travel back to the States were different. Since it was an overnight flight i expected to sleep most of the time. When I was resting suddenly one of the attendants literally scream in my ear to ask if I wanted chicken or beef??? I was like" can you see I was sleeping? To me that was rude. Also they didn't coordinate to serve drinks they took more than usual to serve. No one even ask if we want more drinks or not. Hope they do better"
Pros: "The flight was dark"
Cons: "I had to check my bag because their boarding process requires me to board last."
Pros: "On time! And great service"
Pros: "Crew, comfort"
Cons: "The flight was delayed over an hour, which caused me to run to catch my connection."
Pros: "Everything went smoothly and employees were all very nice"
Cons: "Satellite wasn't working so we had no in flight info. No Problem tho since I had stuff to read"
Pros: "Everything , great service , very attentive , smooth flight ."
Cons: "Was good"
Pros: "The flight was on time."
Cons: "I was a little disappointed that I was unable to finish my movie on the first flight. And when I tried to finish it on the connecting flight, my movie was not among those listed. :("
Cons: "Almost two hours delay and lost of connection"
Pros: "Ive had a hip injury so walking is problematic. I was worried about my 45 minute transfer time in Ohare. The boarding attendant at Charleston ordered a wheelchair to meet me. I got to my plane as it boarded. A distance I couldn't have walked, much less in the time allotted."
Cons: "Not enough time between the two flights for the distance between the two terminals."
Pros: "Take off and landing was 15 mins ahead of schedule."
Cons: "Legroom on the plane was cramped."
Pros: "I was informed all the time"
Cons: "The plain was delayed for too long"
Cons: "They had us wait in the runway for almost an hour not good when you have arrived airport not organozed"
Pros: "On time cheap no problems"
Pros: "Nothing in Particular"
Cons: "Seats , please are not comfortable"
Cons: "Delays all the time and bad Customer service"
Cons: "Offer a least water free"
Cons: "Delayed for 2hrs and 35 min."
Pros: "It was a smooth boarding. Quick to deboard. Comfy seats. Pretty good space."
Cons: "No foot panel to put feet on makes the low back uncomfortable. No complimentary juice. Though luckily I brought enough with me."
Pros: "I liked the on timeliness of the airline."
Cons: "The baggage fee that was not returned after I missed the flight and returned for another flight with a smaller bag."
Cons: "$400 for a 2 hour flight, and they still charge for carry on! AND takeoff was delayed. Does Spirit have a discount deal with FLL?"
Pros: "The price"
Cons: "I went to check in and the kiosk wasn’t working for anyone!! But they wouldn’t let you get agent assistance without going to the kiosk first. There were only 2 agents working behind the counter, and 3 walking around. The 3 walking around wouldn’t answer any questions. I was supposed to be tsa-pre check. it said it in the system but wouldn’t print on my ticket. She didn’t try very hard and told me to just explain it to the tsa agent. Riiiight, like they would believe me! They didn’t. The crew on the plane were fine. The seats are horribly uncomfortable, but again you get what you pay for."
Cons: "No wifi"
Pros: "We boarded quickly and easily, arrived on time and the flight crew were all friendly and attentive! We had the big sears up front and they were comfy and clean. The flight was great! I’d do it again!"
Cons: "Everyone was great. Nothing to complain about. Only one small point of aggravation was pre-paying for checked baggage, not needing it and wanting to change over to carry on instead actually cost $60 more as it couldn’t be done online before and had to be done at airport for an upcharge."
Pros: "Great fly"
Cons: "No entertainment and paying for coffee and beverage in the airplane."
Pros: "Both flights had on-time departure and arrivals. Check-in was easy."
Cons: "The plane on the return flight was not clean. The snack/drink selection was limited (out of trail mix, ginger ale). Seats were cramped. Baggage fees ridiculous."
Cons: "The Cabin was so cold we did not have enough clothing to put on to keep us warm. We froze for 4 hrs."
Pros: "Flight crew was amazing! Quick, courteous, responsive."
Cons: "TSA precheck. My reservation indicated it was entered, but it didn't print on the ticket. When I brought this to the attention of Spirit CSRs, The answer was "Yeah, sometimes it does that." Unacceptable. TSA precheck is a convenience for passengers and, more importantly, an added level of security for TSA personnel. Prechecked passengers have already been background screened. These passengers are known safe entities in an uncertain security environment. Each person prechecked is one less security threat TSA needs to assess, meaning TSA can focus more effort on potential threats. Denying a precheck customer precheck status makes everyone's life more difficult. Fix your system, then train employees on how to appropriately deal with these issues."
Pros: "On board crew were good"
Cons: "Check in took 1.5 hours. Poorly organized. One line for all. Even to drop a prepaid bag. Same line as buying ticket et al. My last spirit airline flight ever"
Cons: "1. Baggage charge expensive! over paid extra fee for $65.00 compared to other airlines only for $25.00; was not aware of hidden fees! 2. Fight attendant, (white woman, tall, large woman, dark hair) was very rude to me. While giving flight demonstration she said, "you need to turn that off" (referring to my cell phone). Then she said it the second time, very rudely "TURN IT OFF!!!" This is very unprofessional, this is not acceptable. I had my music off and was listening to her in the first place! Her facial expression and tone of voice was very degrading and racist."
Pros: "My son n I were seated together at no extra charge."
Cons: "Spirit airlines just seems to lack the professionalism of other airlines. I feel like cleanliness and courtesy are stripped down along with their low rates. I will give up traveling as often to pay for better service and amenities rather than be subjected to this bottom of the barrel experience . You get what you pay for."
Pros: "Smooth, no delays even arrived ahead of schedule!"
Pros: "Staff was friendly"
Cons: "Very uncomfortable seat, trouble with online checkin, not given TSA precheck boarding pass"
Pros: "Captain made up time"
Cons: "It was ok"
Cons: "They cancel our flight back home and refunded our money back and gave my party and I a 50 dollar voucher to only find out that they used a third party airline (Miami international) to get us home and the manager at the airport was the one that told us that. So we barley made the flight back home. Only to get back and my friends luggage was left at the other airport. Never again will I use this airline. It was my first flying experience ever and they happen to taint the experience. Never again. You get what you pay for. The reps on the phone are not knowledgeable and can barley understand you and your situation. If you do use them talk with the airport directly about everything or you will be given the run around."
Pros: "I did not like a single thing about this Airline"
Cons: "I disliked everything. The customer service in the USA was terrible. You're better off paying another airline for a free carry on. Honestly who pays for a carry on, not only that it was $57.00 for a carry on in the USA but in the DR it was $67.00. It should be one price for all. I would never use this airline again."
Pros: "I am glad that our flight did not get cancelled or deleayed"
Cons: "Flight was delayed by almost 2 hours due to missing flight attendant"
Cons: "$50 for one small bag to be checked. That will keep Me from using spirit again. No drinks, water, etc. really sw air charges the same with a free bag and snacks."
Cons: "40 pound weight limit!!!!!"
Cons: "Seats in my opinion are very uncomfortable."
Cons: "You gotta pay for everything. Very uncomfortable seats"
Cons: "I spent money on the cab to the airport only to be turned away because spirit canceled the flight. They told me my money would be returned but I have not seen anything yet."
Pros: "The fact that I arrived safely"
Cons: "Flight was delayed 2x and the gate was changed. I was late to my meeting because of flight delay. Not impressed with JetBlue."
Pros: "thought i was getting great deal but charging extra for everything unexpectedly. i could have gone first class to newark where i wanted to go. not interested in flying spirit again thanks for asking"
Pros: "Departure and arrival time were excellent. Always on time, if not early."
Cons: "My seat couldn't recline and the fees are highway robbery."
Pros: "On time"
Cons: "Small table, pay for ANYTHING extra. Baggage fees crazy."
Pros: "The seats were ok in the flight."
Cons: "Pilots needs more practice in flying. Was not a smooth flight. Redirected to Atlantic City and never given any think to compensate for that. Plane was 2 hours last leaving philly, and never was compensated for that either."
Pros: "Absolutely Irving was good about our experience."
Cons: "We missed our flight waiting in line for 2 hours to check our bag. Spirit was not helpful at all and basically told us we should have been there earlier. So after we lost the money for that trip we had to pay for another one-yes on another airline. Then spirit canceled our return flight without notifying us. So that's an additional 300$ stolen for services that were not provided. Spirit was terrible. The worst experience I've ever had flying. We will NEVER use spirit again."
Pros: "Canceled with no valid reason and was not giving any reasonable alternatives to plans made on the flight overseas with less than 12 hours before boarding"
Pros: "The crew were speedy and efficient"
Pros: "The price"
Cons: "Crammed in the seat"
Cons: "Our flight was cancelled and we were stranded in the Dallas-Fort Worth airport to find out own way home to Tampa. Spirit refunded us our return flight but was of no help in our rebooking. This was the first and last time I will ever take this airline. They took absolutely no responsibility for their actions and had not concern at all for our well being. Terrible, just terrible. Shame on Spirit Airlines."
Cons: "Baggage fees and lack of leg room"
Pros: "If I want to fly somewhere with just my laptop and no carry on and no luggage, this will be the way to go."
Cons: "After booking this flight with Spirit (2 flights out and 2 flights back, and I'm not going to rate each one separately) I was ready to log in an pay for baggage because I did not carefully examine all the details when booking. We did not get a free carry-on and the price for paying for luggage was higher than expected. BUT that was just the beginning. In every flight I've been on before, you pay for your bags one, I had to pay for the bags each step of the way. And paying for luggage and carry-ons each step of the way meant paying over $300 for bags. I'm used to paying $30 per person. So my excitement at getting low fares evaporated instantly. I was now paying the going rate for the flight with a lot of extra hassle to boot. I was with my aunt who needed a wheelchair to get around the airport in a wheelchair. Other airlines had them available for us to use, but Spirit would only offer to call a service for us. They did not indicate what the cost of this service would be. They didn't say it was free and they didn't say it was not. I just found an empty wheelchair and used that, after having just paid more than $300 for baggage for three small bags, I wasn't into more surprises. But I had to use American Airlines wheelchairs which they were cool with, because Spirit refused to let me use theirs without the escort (paid?) who actually didn't show up in the few minutes it took me to think it through."
Pros: "On time, no issues"
Cons: "paying extra for every thing. My flight was not cheap to begin with and after all was said and done, it had doubled in price after paying for seats and a carry on bag."
Pros: "Flight was cancelled and they could only get me another flight 2 days away"
Pros: "The flight was competent and there were no major errors."
Cons: "I was thirsty but didn't have a credit card so I couldn't buy water"
Pros: "it was affordable and quick"
Cons: "the checked bag is $50"
Pros: "Easy problem free. Great prices."
Cons: "It was what you would expect from a discount airline. Everything was fine not excellent"
Pros: "The plane landed safely…"
Cons: "$55 for a carry-on bag… Come on!"
Cons: "The flight was an hour late"