Cons: "Wifi. Cleaning out back pocket of seat"
Pros: "Service was really good. Everything on time."
Cons: "My tv was the only one not working in the entire plane! LAME!"
Pros: "Entertainment available free of charge"
Cons: "Meeting timeline of departure and landing"
Pros: "Nice attentive crew"
Pros: "pilot was nice even though delay due to 2-day weekend"
Cons: "better snacks and more leg room :)"
Pros: "Food was excellent, seating was comfortable and entertainment choices were good."
Cons: "Boarding could have been more organized. It seemed to have been a little chaotic."
Pros: "There was a large range of entertainment options. Enjoyed the seatback screens."
Cons: "We were on the plane for an hour before taking off."
Pros: "The crew was good. Some flight attendants aren’t very personable."
Cons: "Pretzels? Really bad."
Pros: "The airplane"
Cons: "The departure was delayed because of weather in Houston. If the Houston flight to SJC would have waited than we could have avoided other delays"
Pros: "Smooth flight. Friendly crew."
Pros: "The professionalism and attitude of staff was excellent. Also in Prem Economy the leg room was good."
Cons: "The snack and drinks were not at the same standard as everything else. I expected to be better in prep economy. There was no entertainment also on board while the internet was not free"
Pros: "Horrible experience with travel assistant at Newark. All United ground staff were rude and extremely slow. Complete chaos in extreme weather situation."
Pros: "The crew was helpful in getting us snacks for our toddler to help him stop crying."
Cons: "The seats were okay but not very comfortable. Probably just the nature of sitting in economy class."
Cons: "Lines in oranestad"
Pros: "1. Super friendly crew 2. Plenty of space in Economy Plus seats"
Cons: "1. Very average food 2. Continuous problems with the entertainment system during the whole flight"
Pros: "Easy boarding and crew kind of ok."
Cons: "There is a toilet for the main cabin right behind row 5. The door was constantly banging due to a long flight from Orlando to SFO 5hrs 23 mins. Very old uncomfortable first class seats with very little reclining due to the toilet being so close. Not good!!! No real entertainment unless you brought it with you. If this is the standard of United first class now think I will give it a miss in the future."
Pros: "The flight was great"
Pros: "Smooth ride, snack box, friendly staff"
Pros: "On time. Overall everything went well."
Cons: "No food and no entertainment for a 4 hours flight. With the high price ticket I bought, I think that’s really unfair."
Cons: "The flight was late getting out of Charleston and we had a very long walk in Chicago. By the time we got to the gate mos people had already boarded. It could have been much worse if we had not nearly ran to the gate. Other than that all was good."
Pros: "I liked that it was a short flight and that the over-head bins were big enough for my backpack."
Cons: "I didn't like that my friends, who bought their tickets at the same time I did, with their own cards and checked in at the same time as me, didn't get a seat number. I had one assigned when my ticket printed out, after I checked in at the airport after they did. They had to wait until boarding was almost complete before they were afforded a seat. Seemed really strange. With United already having a bad name from recent stories on the news, it made us worry. Don't like worrying when it has anything to do with an airplane."
Cons: "Customs bus at LAX was 30 minutes late picking us up from flight"
Pros: "Service was nice. Boarding was easy. Food was decent."
Cons: "No tv or movies in first class."
Pros: "food service"
Cons: "bagage allowance"
Pros: "Employees was very nice"
Cons: "Tv on the seat should be able to turn it off"
Pros: "We were serviced in the way we expect from United."
Pros: "Food for purchase"
Cons: "Waiting on the tarmac for 2 hours and not being offered food or drink or to be taken back to the gate"
Pros: "Sat by united pilot who was just on flight to go to training and was with my 10 mo old daughter and was absolutley wonderful, so helpful and Im sure it was not an ideal situation for him. On second flight we sat next to flight attendant and a trainee and made our first flight trip... that could have been awful great! Big thanks to all the staff."
Cons: "I miss my appointment at 1:30"
Pros: "slightly more leg room than a domestic flight"
Cons: "pasta dish was cold and didn't taste too good, video was not working properly (color display issue)"
Cons: "back of lane smelled like lavatory - ugh"
Cons: "Food was inedible. Refund requested and received. Male flight attendant was inattentive, careless, and a poor attitude. Seats are crowded beyond reason."
Pros: "Flights were on time."
Pros: "Very nice crew"
Cons: "Audio jack did not work and no one bothered..."
Pros: "Was able to fly standby and get home earlier. Crew member was nice and friendly."
Cons: "Small plane with limited overhead space, so had to check my bag which caused some confusion in Burbank because my bag like similar to another passenger's bag. Limited food choices. Bought prepared lunch, but wish I had more choices."
Pros: "Nice crew, on time"
Cons: "Tiny cramped plane"
Pros: "Service was great!! Very nice empolyees will be back!!"
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Pros: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Cons: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Pros: "How often can you make a flight reservation from your I-phone, while enroute to CA in a vehicle for a return flight that is in 4 days, and on the 4th day drive up to United Airlines, step out of the truck, print your ticket, and 8 minutes from when you stepped out of the truck you are at the gate----for $82!!!! Three airports experiencing protests. No problems at LAX, SFO, or PDX."
Cons: "My boot zipper broke going through security check!"
Pros: "Nothing at all."
Cons: "UA flights always get delayed and this time I failed to catch my connecting flight to London. I was rescheduled to the flight in the morning of the second day. And when we were heading for London half way, the pilot said some sensors stopped working and we had to come back to Dulles. To be honest, I will never take UA flights anymore, it is just TERRIBLE!"
Pros: "It was on time and we got to Dulles early."
Cons: "The lack of snack options for a 4 hour flight."
Cons: "Connecting flight was cancelled and they lost my luggage"
Pros: "Help from crewvand updates on delayed flight"
Pros: "Everything you are.."
Pros: "The employees were very helpful."
Cons: "Leg room was good in exit row seat but the seat itself was awful. Very uncomfortable. Having flown in exit row sests before was surprised at hiw bad it was."
Cons: "It was extremely cold on the plane"
Pros: "The return flightf we had our be on from S,an Francisco to Atlanta , we had only 20 minutes to make it to the boarding gate. We were tired and didn't have time to use the bathroom nor eat before boarding. This is because my flight was changed. I'm so upset with United."